Marks & Spencer Reviews

Name: Marks & Spencer
Rating: 2.10

2.1 Rating 1,218 Reviews

25 %

of reviewers recommend Marks & Spencer

Company Reviews

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Metrics

2.1

Based on 1,218 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 1 star review on 4th April 2025

458

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Abundance roses I had sent for Mother’s Day. Absolute rubbish. 2/3 dead in the box. White roses were brown and the rest were all well open. Totally different to the description. Second time this has happened and I’ll never order them again. They have issued a refund so will check I receive it. Don’t bother. Rubbish quality. I actually called last night to complain. On hold 50 minutes when they said 30 and they close at 8pm and someone cut me off as they didn’t want to call. Not sure what’s happened to M&S but I’m done with them.”

Helpful Report

Posted 4 years ago

“The flowers my mother received this morning from M and S were in really poor condition and the size of the bouquet that I had ordered (for £50) was surprisingly small. The flowers are wilting and broken and well past their best. To say I was embarrassed is an understatement. Won’t be using again.”

Marks & Spencer 1 star review on 14th March 2021

Helpful Report

Posted 4 years ago

“So disappointed flowers were wilted and brown round the edges. Can’t tell the person who sent them she would be so upset. Could have bought better from Lidl.”

Helpful Report

Posted 4 years ago

“Hi recieved flowers yesterday for mother's day. They are the daffodils and narcissus. They look dreadful white flowers brown and still limp. Not the quality expectedfrom m and s. I daren't tell my son how bad they were although I have taken photos and kept the order details. I phoned customer services who were very apologetic and immediately offered a replacement. Won't arrive until the 22nd a week later. I can't understand why they were so bad, what about quality control. Someone is not doing their job properly. At some point I will have to tell my son.”

Helpful Report

Posted 4 years ago

“Very disappointed with my Mother's Day flowers. Apart from the lilies which arrived in bud, the Rose's and lisianthus were well past their best looking tired and faded.”

Helpful Report

Posted 4 years ago

“Mother's Day flowers arrived in poor condition, so disappointed as would have expected somthing extra special from M&S. Didn't want to tell my son as didn't want to disappoint him but then thought that he needed to know as why should he waste his money on poor quality flowers. Can honestly say it put a big dampner on the day, as my son lives many miles away & not seen him since Xmas so was so looking forward to receiving This bouquet- could not have been anymore disappointed!”

Helpful Report

Posted 4 years ago

“Mothering Sunday flowers arrived dead and broken. Bored customer service offered new delivery 5 days later. Very small bouquet compared to online photo. Won't use again there are much better providers”

Helpful Report

Posted 4 years ago

“Received Mother’s Day flowers this morning they were terrible could of bought better at a petrol station so disappointed did not tell sender as they would be extremely upset as I was .”

Helpful Report

Posted 4 years ago

“Mother day flowers arrived in box looking dead 4 broken on Thursday on Sunday looking wilted very disappointed will not tell my family that they wasted their money.”

Helpful Report

Posted 4 years ago

“Worst flowers ever received by us from any flower delivery company. M&S offered to send a replacement in 9 days or refund to sender ( which would be embarrassing). Will never use this company’s flower service again”

Helpful Report

Posted 4 years ago

“Ordered by my daughter who lives abroad for Mothering Sunday, arrived yesterday, i.e. the day before as requested. I was so disappointed, the quality of the flowers, was disgusting, many stems with no heads, they had obviously been removed, roses with bent stems, the heads fell off, when I called Customer Service, the assistant offered to see if she could send the same bouquet again. I refused this. I felt this was insulting. Fortunately I do not have a Smartphone, so my daughter would not expect me to send a photo.”

Helpful Report

Posted 4 years ago

“Ordered flowers for Mother's Day. Extremely disappointed with size of box and quantity of flowers. Very expensive for such a small amount of cheap flowers. Never again.”

Helpful Report

Posted 4 years ago

“Just received flowers from my son for mothers day.So very disappointed, flowers are all squashed,some broken,some brown around the edges”

Helpful Report

Posted 4 years ago

“Received bouquet today. Thought it was a box of wine because it was in a large Laithwaites Box. Inside the flowers were wavering around and in an inverted Yodel bag, so looked plain black but when turned "inside" out it was green with Yodel all over it. Stick on address label was so sticky could not get it off to see who it was from and then it ripped. Care instructions sopping wet. Some heads of roses had broken off. Roses were fully opened when they said they were in bud. Why people order from M and S I do not know. Try Bloom and Wild or any of the hundreds of other companies who seem to manage to do what they are paid to do. I tried phoning but 5 mins of answering automated service got me through to a line that said I would have to wait 15 minutes. My daughter would be livid if I told her but she clearly deserves a FULL refund. I also question; Where did those flowers come from M and S or Yodel. Beats me. Disgraceful.”

Helpful Report

Posted 4 years ago

“Mums garden bouquet - not good value for money - very small bouquet (more like standard bunch) - wilting flowers on arrival - slightly browning on the edge of white flowers - not worth the money - wont be using M&S again for flowers - very disappointing”

Marks & Spencer 1 star review on 13th March 2021

Helpful Report

Posted 4 years ago

“Found a box with flowers and chocolates left in the sun on my doorstep.nobody rang the doorbell to say they were delivering. As we are shielding and don’t go out much they could have been there for ages. Not what we expect from M and S.”

Helpful Report

Posted 4 years ago

“Not worth the money I paid £50 for two mother’s day bouquets thinking that Marks & Spencer’s would supply flowers of a decent quality ….. How wrong was I. Both bouquets arrived quickly and were well packaged in their transport boxes, however, upon opening these it became evident that the bouquets were significantly smaller than I initially imagined. Whilst one bunch looked alright, the other was so tightly banded together it had caused the flowers to lean up against the box resulting in one side of the spray being flattened and misshapen. I expected more from Marks & Spencer and feel both ripped off and let down by this experience. I will never buy flowers online from them again and I urge anyone thinking of ordering flowers from the website to reconsider and go else ware or, if you really want them from Marks & Spencer, then buy them in store.”

Helpful Report

Posted 4 years ago

“Have just received Fairtrade Rose and Alstromeria boxed flowers. No idea who they’re from. Rang the Flower Shop number to hear recorded message “ we are unable to give information about where order is from. Try ringing friends and family to find out who sent them”. Can you seriously recommend that? I eventually spoke to someone but interestingly, got cut off. I’d opted for a call back, to discuss service. This hasn’t happened. Sad and drooping blooms. Not good enough when customers have ordered and paid in good faith. Very poor service. This is the THIRD time I’ve been sent M and S flowers without message card. No, I’m not ringing round embarrassing people to discover who sent them. What shocking advice! Shame on you, M and S! My advice: DON’T USE M and S ONLINE.”

Helpful Report

Posted 4 years ago

“I placed 2 orders for flowers one also included chocolates. The first flowers arrived with the recipient on the 9th and were apparently beautiful. The second delivery of flowers and chocolates were delivered apparently last night and found this morning after spending all night in the extreme wind and rain. I have now found that I received a text to say they had been left in the back porch. They were a gift and I am therefore not the recipient and the recipient has no porch at all. Also the family were in all the time. My sister says they are 'ok' but I wanted more than ok! I only ordered from M&S as I couldn't get the correct delivery date from Waitrose.”

Helpful Report

Posted 4 years ago

“Do not use, bunch of flowers get put in a box 2 days before day of delivery, which is bad enough mine arrived 4 days too late for a birthday with box and flowers damaged, got a full refund and used Interflora instead”

Helpful Report

Posted 4 years ago

Marks & Spencer is rated 2.1 based on 1,218 reviews