Marks & Spencer Reviews

Name: Marks & Spencer
Rating: 2.10

2.1 Rating 1,218 Reviews

25 %

of reviewers recommend Marks & Spencer

Company Reviews

Questions

Metrics

2.1

Based on 1,218 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 1 star review on 4th April 2025

458

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered flowers for my Mam’s 90th birthday Never arrived Had been in Yodel depot from 13.00hrs on Saturday but never delivered Customer service very unhelpful just offered me a refund which would be refunded to my card in 3-5 working days So this will make all the difference when I arrive at my Mams party without any flowers Will never use M&S again”

Helpful Report

Posted 3 years ago

“Ordered flowers to be delivered for my Aunt's 90th birthday who lives alone. Supposed to be delivered between 7am and 7pm today. Had txt message from Yodel at 7.00am to say the flowers were at the depot. At 5pm tracking stated flowers still in depot. Rang M and S who said they called Yodel and flowers will be delivered at 6.30pm. Still not arrived and depot closed!! No present for my Aunt and feel that the person I spoke to at 5pm was just saying that to get me off the phone. I should have learnt my lesson when it happened in February for my sister's birthday which arrived 2 days late. Will not be using M and S ever again !!”

Helpful Report

Posted 3 years ago

“Wouldn’t accept card payment when putting recipients address different from mine so couldn’t send flowers. Can’t be right surely”

Helpful Report

Posted 3 years ago

“Received an orchid as a surprise gift from someone else, when unpacking all the flowers were fallen off and in the bottom of the cardboard and two of the top stems were completely broken.”

Helpful Report

Posted 3 years ago

“Arrived needing life support- photos attached are 24 hours after delivery. If you’re sending flowers use a local florist!”

Marks & Spencer 1 star review on 18th September 2021

Helpful Report

Posted 3 years ago

“My daughter has just come out of hospital with COVID so I thought I would surprise her with some flowers. I chose M&S as I thought they would be good. I ordered some yellow roses and added some sweets and a candle. The flowers arrived in a box and we’re not what you would expect, the sweets were there but no candle. I called them and was on the phone for over15 minutes where they called the courier who said the had delivered everything. I assured her this was not the case and she agreed to refund the cost of the candle. I said I was not happy so she conceded to give me a 10 pound voucher. I was extremely upset as what should have been a special gesture was completely ruined by M&S and their couriers. DO NOT BOTHER!”

Helpful Report

Posted 3 years ago

“Ordered flowers a week ago, still haven’t arrived and poor customer service all round”

Helpful Report

Posted 3 years ago

“Still trying to get my flower order 10 days after they were due to be delivered. Terrible customer service and 2 promises of a call back........No call back. I was told the first bouquet was damaged in transit and the resend was lost in transit???”

Helpful Report

Posted 3 years ago

“My order of 6 pairs of black joggers has turned up on time though they were screwed up in the parcel. When ordering these joggers, It clearly states on the web page in "BLACK AND WHITE " that these joggers are straight leg joggers. "WRONG"… they are TAPERED LEG and do not look as STRAIGHT LEG joggers/ trousers SHOULD look. I am really irritated. Obviously the buyer who bought these in to sell off are not liaising with the person who advertises these joggers for sale, I am sure that who ever is responsible couldn’t give a toss. as long as they are sold. I have bought these joggers 6 pairs at a time for years because they were comfortable, apart from last year, the rise was short meaning, they didn't come up to the waist. so gave them to charity. One just cannot believe what is written down. Where can I buy 6 pairs of black STRAIGHT LEG joggers "meaning straight down from hip to ankle" from your pages. I have complained by phone and was given a £5 voucher for my troubles for what good that will do It doesn't alter my irritation.”

Helpful Report

Posted 3 years ago

“The flowers i received are poor quality and half dead”

Marks & Spencer 1 star review on 22nd August 2021

Helpful Report

Posted 3 years ago

“Jointed flower subscription, shows picture of flowers you are getting on Web page but when flowers came completely different flowers .rang customer services to be told the flowers are seasonal which are sent so false advertising and sorry to say Flowers not worth the money .”

Helpful Report

Posted 3 years ago

“Flowers did not arrive till 6pm , and where not fresh it was very disappointng as it was my friends 80th Birthday the flowers are now in the bin.”

Helpful Report

Posted 3 years ago

“My friend gave me 12 beautiful yellow roses for my birthday on Wednesday. 2 had broken stalks, the other 10 were dead on the Saturday morning when I got up. Will never buy flowers from M & S. I think my friend bought them from St James retail park Sheffield.”

Helpful Report

Posted 3 years ago

“Sent flowers for my sisters birthday. Arrived all dead. In a box with no water. No gift message was sent with them so she had no idea who they were from. Disgusting and unbelievable service.”

Helpful Report

Posted 3 years ago

“Flowers should bring joy when the box is opened! In my case unable to see flowers ( except the ones in droop sticking out the top) because they were wrapped in brown paper. Had to disassemble the box to find out who they were from. Boring card simply an advertisement for M&S. No thought had been put into the presentation 0/10 marks. Flowers not good VFM. Could do better. Disappointing all round.”

Helpful Report

Posted 3 years ago

“Rose and seathistle bouquet. Awful. By day 3 rose petals brown and falling off.”

Helpful Report

Posted 3 years ago

“Poor quality flowers the rose was floppy , they were for a present .wouldnt buy again !”

Helpful Report

Posted 3 years ago

“Absolutely appalling service , my mum sent me flowers to arrive on Saturday my 50th, no flowers arrived, Tuesday dead flowers arrived, replacement arrived Thursday 9.30pm also dead and battered looking , would NEVER buy from here again”

Marks & Spencer 1 star review on 5th August 2021

Helpful Report

Posted 3 years ago

“I received a bouquet of flowers from my Mum for my 50th birthday sent from M&S sadly they last the weekend just and no more! I had 4 other vases full still blooming over a week on from other supermarkets shocking disgrace as I know the bouquet wouldn’t of been cheap! Do not order as quality is poor”

Helpful Report

Posted 3 years ago

“Lacklustre service and you’ll just deal with a foreign based customer service team that will not care. If your delivery is by Yodel, just cancel and forget about it. They dont care the reason as to why it didnt arrive but more than happy to reorder and take your money. Have always used them but now never ever again.”

Helpful Report

Posted 3 years ago

Marks & Spencer is rated 2.1 based on 1,218 reviews