Marks & Spencer Reviews

Name: Marks & Spencer
Rating: 2.12

2.1 Rating 1,183 Reviews

25 %

of reviewers recommend Marks & Spencer

Company Reviews

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Metrics

2.1

Based on 1,183 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 5 star review on 7th November 2024

Wendy

Marks & Spencer 1 star review on 4th August 2024

Lozenge

Marks & Spencer 1 star review on 16th July 2024

Anonymous

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order a Spring basket fir my sisters special birthday in Lockdown-She received a cheaper looking basket with dried up weed flowers and to replant some of the plants/weeds - Embarrassing”

Marks & Spencer 1 star review on 1st June 2020

Helpful Report

Posted 4 years ago

“Very disappointing indeed Half dead on arrival.having been in transit for 2 days Water didn't revive them much In reality they looked absolutely nothing like the picture Would not recommend at all good money wasted Aking”

Helpful Report

Posted 4 years ago

“Don’t waste your money on their flower subscription, my monthly delivery of flowers was meant to start on my daughter’s birthday yesterday, they took my money 2 days ago but we wasted her birthday waiting for flowers which never arrived. Wasted hours today on the phone with me paying but nobody sorting out my problem. Wasted 2 days and spoilt my daughter’s treat.”

Helpful Report

Posted 4 years ago

“A friend sent me the roses and tulips duo bouquet to cheer me up following a bad fall. Whilst the roses were lovely, the tulips did little to cheer me up - they were all wilting when I took them out of the box and after being in the vase for about an hour the petals began to drop. Very disappointed. Contacted Customer Services who were very apologetic and helpful and they arranged for a replacement bouquet to be sent to me. I did contact the sender and explained the situation and he was pleased to know problem has been resolved but was naturally disappointed. Full marks to Customer Services for their prompt response to the query. Tulips looked just like those in the photo submitted by reviewer Brian”

Helpful Report

Posted 4 years ago

“My daughter ordered some flowers for my wife and when they turned up all I can say is there was more life in the cardboard that the box was made of than there was in the flowers I think they had come from the bin at the local grave yard. She also ordered for here grandmother and aunt and glad to say you didn't disappoint they where just as poor two sets delivery to Scotland and one to England so it cant be the courier. As the picture shows these are not self grown flowers these are M&S flowers. shame on you.”

Marks & Spencer 1 star review on 27th May 2020

Helpful Report

Posted 4 years ago

“Ordered flowers for my friend but no card was attached so she had no idea who had sent them. This is the 2nd time this has happened. Very poor, considering one was added to the order.”

Helpful Report

Posted 4 years ago

“Peony bouquet was beautiful. The colours were stunning. However, rather disappointing that they lasted less than a week! A big let down! Photo shows what’s left on day 5.”

Helpful Report

Posted 4 years ago

“I received a box of M and S flowers for my birthday. The box was damaged and left on its side so that the water had come out of the flowers and the box a soggy mess. The flowers were mostly dead. Rang customer services. They promised a replacement the next day. It arrived box intact but half of the flowers were dead with heads bent over. I was disgusted that flowers in this condition, defiantly not fresh, were sent out. I will not recommend M & S flowers flowers online to anyone.”

Helpful Report

Posted 4 years ago

“My complaint is not with M&S as such but with their choice of courier, YODEL. I ordered flowers for a birthday. To be delivered to a flat in East Kilbride. Flats in E.K. are numbered individually and the main door is not secured. I.e. there is free access and post and parcels are delivered to the individual flats, NOT TO THE BLOCK! The Yodel driver sat the flowers just inside the main door and left without any card or announcement that he had done so. This happened on a previous occasion with Yodel, that time with another flower company and this was the reason that I decided to try M&S (not knowing that they used Yodel) The recipient only found out that the flowers had arrived when a neighbour asked if she was expecting a delivery. YODEL ARE A DISGRACE. M&S need to do something about them. I WILL NOT be ordering flowers from M&S again. P.S. The recipient had received a flower delivery by another courier same day. Flowers left at door with a card through the letterbox . Shame on Yodel.”

Helpful Report

Posted 4 years ago

“I ordered a bouquet of flowers on 28Apr to be delivered to my friend on 5th May in time for her 60th birthday. Status on 5th May said dispatched. On 6th May I checked as the status was still the same. No delivery, apparently lost in transit. No explaination, just offered a refund. I am SO disappointed. Will NEVER order gifts online from Marks and Spencer again.”

Helpful Report

Posted 4 years ago

“Delivery of bedding plants gift from my family plants all out of the pots small bedding plants all damaged very bad packaging also box had not been kept upright which was advised on the box.I complained to customer services who did not seem interested not even an apology said they would send out another box which arrived on Saturday even worse than the previous one.I am an elderly lady who loves her garden and was upset to see lovely plants all packed so badly not M and S high standard I cannot believe I am the only person with this complaint I cannot write a review on the actual item as it is no longer available online.Not a happy lady!!!”

Helpful Report

Posted 4 years ago

“I ordered a large bunch of yellow and white long stem roses for my daughter's birthday, it seems they were not available and they sent a cheaper bunch. If my daughter hadn't phoned to thank me for the beautiful yellow roses i wouldn't have known they weren't what I had ordered. After phoning m&S they did refund 50%. but I think they should have informed me they were not available.”

Helpful Report

Posted 4 years ago

“Fabulous service today in High Wycombe Eden Walk. An older gentleman in the food section was so helpful and willing and professional.and a young lady on the exit to London TRd again was very helpful and willing. Really great service from them who both went over and above their duty, in every aspect. Thank you.”

Helpful Report

Posted 4 years ago

“I ordered my friend the Rose Trio Flowers for her birthday and selected a delivery date (a week before to ensure they arrived on time as I’m aware deliveries are experiencing delays due to the current situation) - they came in the morning on that date and they were absolutely gorgeous! My friend was so happy with them. Thank you! Really great service, I would recommend and I will be buying my future flower orders from here as I know I will get the quality unlike some online flower delivery companies.”

Helpful Report

Posted 4 years ago

“renewal car insurance premium too expensive. disappointed they didn't fight harder to keep me”

Helpful Report

Posted 4 years ago

“I recently bought over £35 worth of groceries. however, when I got past the till assistant she did not offer me the free 'seeds to grow'. When I arrived home my wife was annoyed that I did not have them having spent £35.”

Helpful Report

Posted 4 years ago

“Ordered flowers a 40th wedding gift. Vary disappointed. Flowers delivered at 19.55pm and they were ruined bashed about and awful. Delivery man apologized for box being battered but flowers were too. Extremely disappointed and Never again will I order flowers form Marks n Spencers!!!!!”

Helpful Report

Posted 4 years ago

“Seth the sloth easter egg”

Helpful Report

Posted 4 years ago

“Bought flowers through M&S for Mother's Day (to be delivered on the Sunday) and even though texts etc stated they were going to be delivered, they never arrived. Hugely disappointed and to be honest angry with their meek response of 20% off a future order. I've completely lost my trust in the company to follow through on such an important order.”

Helpful Report

Posted 4 years ago

“Ordered mother’s day flowers, got a confirmation for them. They were meant to come the day before mother’s day but they still said they were being created so I waited for mother’s day thinking they’d come then. They then decide to say my order is cancelled so I had no time to buy any others. So unreliable”

Helpful Report

Posted 4 years ago

Marks & Spencer is rated 2.1 based on 1,183 reviews