Marks & Spencer Reviews

Name: Marks & Spencer
Rating: 2.12

2.1 Rating 1,183 Reviews

25 %

of reviewers recommend Marks & Spencer

Company Reviews

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Metrics

2.1

Based on 1,183 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 5 star review on 7th November 2024

Wendy

Marks & Spencer 1 star review on 4th August 2024

Lozenge

Marks & Spencer 1 star review on 16th July 2024

Anonymous

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived needing life support- photos attached are 24 hours after delivery. If you’re sending flowers use a local florist!”

Marks & Spencer 1 star review on 18th September 2021

Helpful Report

Posted 3 years ago

“Within 3 days of receipt of bouquet had to reduce the contents by two thirds as most of it was dead or dying Was sent to me with kindness and love How disappointing for both parties. M&S can do better”

Helpful Report

Posted 3 years ago

“My daughter has just come out of hospital with COVID so I thought I would surprise her with some flowers. I chose M&S as I thought they would be good. I ordered some yellow roses and added some sweets and a candle. The flowers arrived in a box and we’re not what you would expect, the sweets were there but no candle. I called them and was on the phone for over15 minutes where they called the courier who said the had delivered everything. I assured her this was not the case and she agreed to refund the cost of the candle. I said I was not happy so she conceded to give me a 10 pound voucher. I was extremely upset as what should have been a special gesture was completely ruined by M&S and their couriers. DO NOT BOTHER!”

Helpful Report

Posted 3 years ago

“Ordered flowers a week ago, still haven’t arrived and poor customer service all round”

Helpful Report

Posted 3 years ago

“Following surgery my dear friend bought me what looked like beautiful, premium white roses. She arrived on Friday three days later, Sunday, they had all turned brown and I had to throw them away. I couldn't tell her because I didn't want to upset her, but they were a complete waste of money. I am really cross about them.”

Helpful Report

Posted 3 years ago

“Still trying to get my flower order 10 days after they were due to be delivered. Terrible customer service and 2 promises of a call back........No call back. I was told the first bouquet was damaged in transit and the resend was lost in transit???”

Helpful Report

Posted 3 years ago

“Had some flowers delivered. They were delivered on time , and they were beautiful.”

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Posted 3 years ago

“My sunflower abundance bouquet has just been delivered. I'm so impressed. The flowers are well packed in a tall sturdy cardboard box and the bouquet itself is nicely wrapped. 10/10 M&S, excellent service and quality flowers.”

Helpful Report

Posted 3 years ago

“My order of 6 pairs of black joggers has turned up on time though they were screwed up in the parcel. When ordering these joggers, It clearly states on the web page in "BLACK AND WHITE " that these joggers are straight leg joggers. "WRONG"… they are TAPERED LEG and do not look as STRAIGHT LEG joggers/ trousers SHOULD look. I am really irritated. Obviously the buyer who bought these in to sell off are not liaising with the person who advertises these joggers for sale, I am sure that who ever is responsible couldn’t give a toss. as long as they are sold. I have bought these joggers 6 pairs at a time for years because they were comfortable, apart from last year, the rise was short meaning, they didn't come up to the waist. so gave them to charity. One just cannot believe what is written down. Where can I buy 6 pairs of black STRAIGHT LEG joggers "meaning straight down from hip to ankle" from your pages. I have complained by phone and was given a £5 voucher for my troubles for what good that will do It doesn't alter my irritation.”

Helpful Report

Posted 3 years ago

“Recieved a beautiful bouquet from my friend for my birthday from Marks & Spencer I noticed after tge 2ndcday flowes were turning brown and losing Petel's i kept them hydrated and cool but to be honest in quite disappointed as I know they were expensive (£50) I haven't told my friend as she would be upset. I've ordered from m&s in the past and been happy with them but these are very disappointing 😕”

Marks & Spencer 3 star review on 27th August 2021

Helpful Report

Posted 3 years ago

“The flowers i received are poor quality and half dead”

Marks & Spencer 1 star review on 22nd August 2021

Helpful Report

Posted 3 years ago

“Jointed flower subscription, shows picture of flowers you are getting on Web page but when flowers came completely different flowers .rang customer services to be told the flowers are seasonal which are sent so false advertising and sorry to say Flowers not worth the money .”

Helpful Report

Posted 3 years ago

“Flowers did not arrive till 6pm , and where not fresh it was very disappointng as it was my friends 80th Birthday the flowers are now in the bin.”

Helpful Report

Posted 3 years ago

“My friend gave me 12 beautiful yellow roses for my birthday on Wednesday. 2 had broken stalks, the other 10 were dead on the Saturday morning when I got up. Will never buy flowers from M & S. I think my friend bought them from St James retail park Sheffield.”

Helpful Report

Posted 3 years ago

“Sent flowers for my sisters birthday. Arrived all dead. In a box with no water. No gift message was sent with them so she had no idea who they were from. Disgusting and unbelievable service.”

Helpful Report

Posted 3 years ago

“I ordered a rose bouquet with champagne for my in-laws to help celebrate their 60th wedding anniversary. They got the flowers but not our gift message or the champagne which was out of stock. Why wasn't I informed so I could change the order and why wasn't the message sent as they had no idea we sent them? Very poor service. We got a refund for the gift but it's not about the money. The poor service completely ruined for us a surprise gift to help them celebrate their Diamond Anniversary which is rare these days. They got their card from the Queen but not our champagne.”

Helpful Report

Posted 3 years ago

“Very disappointed . Not good value and a few were dead 4 days later. Delivery was good arrived when it should and tx to say it had arrived”

Helpful Report

Posted 3 years ago

“Flowers should bring joy when the box is opened! In my case unable to see flowers ( except the ones in droop sticking out the top) because they were wrapped in brown paper. Had to disassemble the box to find out who they were from. Boring card simply an advertisement for M&S. No thought had been put into the presentation 0/10 marks. Flowers not good VFM. Could do better. Disappointing all round.”

Helpful Report

Posted 3 years ago

“Rose and seathistle bouquet. Awful. By day 3 rose petals brown and falling off.”

Helpful Report

Posted 3 years ago

“Poor quality flowers the rose was floppy , they were for a present .wouldnt buy again !”

Helpful Report

Posted 3 years ago

Marks & Spencer is rated 2.1 based on 1,183 reviews