Marks & Spencer Reviews

Name: Marks & Spencer
Rating: 2.12

2.1 Rating 1,183 Reviews

25 %

of reviewers recommend Marks & Spencer

Company Reviews

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Metrics

2.1

Based on 1,183 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 5 star review on 7th November 2024

Wendy

Marks & Spencer 1 star review on 4th August 2024

Lozenge

Marks & Spencer 1 star review on 16th July 2024

Anonymous

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received my flowers today and some heads were already off and lying in the cardboard box. The roses look awful. They are all drooping. I’m really shocked at their appearance/condition. I send quite a few flowers to friends and work colleagues but I won’t be using M&S - too embarrassing. The flowers from Asda and Morrison’s are better at just £6.00. Save your money.”

Helpful Report

Posted 3 years ago

“Wouldn't let me publish my review or show photos”

Helpful Report

Posted 3 years ago

“I ordered flowers to e delivered to me for my Mum, they arrived dead and in a terrible state, I left a review on their website and have just received an email from them telling me that they will not publish because they consider it offensive, I did not say anything offensive so can only conclude they didn't like the word dead. I spoke with their customer servcie and they said they would send a new bunch, these arrive a few hours ago actually worse than the first lot, I have offered M&S photo's of them. Extremely upset that they are filtering and censoring any reviews they don't like. I have emailed them back and ask them to explain themselves just because I said that I didn't like paying for dead flower”

Marks & Spencer 1 star review on 10th February 2021

Helpful Report

Posted 3 years ago

“I ordered flowers for my mum's birthday. She is 79 today and is undergoing cancer treatment. I haven't seen her for a long time due to the pandemic and the fact that I work in a nursing home with a lot of covid positive residents, so I daren't go to see her at the moment. So it was important that the flowers arrive and that they were nice. I've just spoken to my mum and she said that the flowers were just left downstairs on the front porch, no card or anything through the door and no one knocked on delivery. This has happened a few times and really it isnt good enough. If I hadnt had phoned the flowers would have been there all night. They were delivered (according to the text I received) at 11.15 this morning and my mum didnt find them until almost 5 pm. You really should tell your delivery people TO KNOCK ON THE DOOR OR AT LEAST PUT A CARD THROUGH THE DOOR TO ALERT THE PERSON TO THE FACT THAT THEY ARE THERE. I wont be ordering anymore flowers from you.”

Helpful Report

Posted 3 years ago

“Ordered Alstroemeria flowers for each of my daughters. Excellent communication down to the minute they arrived. The flowers were fresh and in bud. 4 days later they have opened up and are absolutely stunning. I know these flowers will bloom for 3 weeks as I have had them before. I will certainly use M & S again. Very reasonably priced and free delivery.”

Marks & Spencer 5 star review on 1st February 2021

Helpful Report

Posted 4 years ago

“Got flowers for my daughter the heads fell off the roses when she opened the box the rest of them lasted a few days they cost £35 and this is the 4th time this has happened will never got flowers from M&S again because they never get back to you or offer a refund”

Helpful Report

Posted 4 years ago

“The 2nd complaint in 2wks about flower deliveries! Two friends never got my gifts..refunds mean nothing, the gift needs to arrive on time! Don’t offer a date if you can’t fulfil it! 45 mins to get hold of customer service who are million miles away and there is a language issue. The main problem is YODEL the courier who offer a tracker that NEVER works. M&S SEVERELY let down by this company. I will use Waitrose from now on..Am sooo disappointed and that M&S NEVER respond..email after email sent.. I’m done throwing cash at this company!!!!”

Helpful Report

Posted 4 years ago

“Disappointed with the alstroemeria I ordered for my daughter.... Very feeble looking for £20 Expected more from m and s 😔”

Helpful Report

Posted 4 years ago

“Received flowers all lose in the box and squashed aside from the fact they were half dead the had no resemblance to the bouquet my mum had paid for”

Helpful Report

Posted 4 years ago

“Received a floral delivery yesterday and initially pleased with the contents, yet despite following all the care instructions woke up the following day to a heap of petals that had fallen, many dying leaves and a very unhappy wife. These were sent by friends as a condolence to my wife who's step father had just sadly passed away so she was most upset at the sorry state of this bunch.”

Helpful Report

Posted 4 years ago

“Flower subscription - don’t waste your time/money. Really poor value. Paused the subscription a month ago, waiting for a response to my email, and nothing back. Bunch that’s turned up today would be significantly less in store.”

Helpful Report

Posted 4 years ago

“I am so disappointed in the service I received from what is supposed to be a reliable and reputable company. I ordered my flowers for a special occasion; it did not arrive despite being sent a confirmation email. I then rang to deal with the matter and was met with very unprofessional and unhelpful costumer service. I was promised a refund and my flowers to be sent out again but neither promise has been delivered yet again. Again, extremely disappointed.”

Helpful Report

Posted 4 years ago

“My boyfriend sent me a box with flowers and when I opened it up I was so upset as the flowers had rot away and I had to throw most of them away. I didn't tell.him as he would be so disappointed. Will tell him never to order flowers from here again”

Helpful Report

Posted 4 years ago

“excellent on every occasion.”

Helpful Report

Posted 4 years ago

“Have only used them once but cannot fault at all - my mother was delighted with the good quality pink roses sent for her 80th birthday. I found the ordering process v straightforward, the price reasonable & they were delivered on the correct day, keeping me up-to-date throughout. I'd only ordered a couple of days earlier, as well. A minor quibble would be that the delivery information & options are a little confusing, but on the whole, v good service. Would certainly use again & recommend”

Helpful Report

Posted 4 years ago

“The flowers will last a couple of days at best - the roses were already in full bloom. It would be better to put them as buds so they have time to bloom and can be enjoyed longer. They were part of a birthday gift from my daughter. I didn’t want to outset her by saying they were quite poor but perhaps I should have done so she could have complained.”

Helpful Report

Posted 4 years ago

“Flowers delivered to my Niece as a special thank you without the lovely message I had attached when ordering, This spoilt the whole reason for sending them and she didn’t know who had sent them.”

Helpful Report

Posted 4 years ago

“My sister in law sent me a bouquet of flowers in a box, beautiful flowers. They lasted 12 days, highly recommend.”

Helpful Report

Posted 4 years ago

“Yesterday I ordered spring roses and truffles which arrived this am. I am absolutely delighted. The short turn around, beautiful packaging and quality of goods is fantastic. Thanks to M&S and DPD.”

Helpful Report

Posted 4 years ago

““No water” flowers arrived dead. Very disappointing especially when sender rang to check that they had arrived having spent a lot of money on them. Surely they could wrap the stem in wet tissue. Won’t use M&S for flowers again”

Helpful Report

Posted 4 years ago

Marks & Spencer is rated 2.1 based on 1,183 reviews