Marks & Spencer Reviews

Name: Marks & Spencer
Rating: 2.10

2.1 Rating 1,218 Reviews

25 %

of reviewers recommend Marks & Spencer

Company Reviews

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Metrics

2.1

Based on 1,218 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 1 star review on 4th April 2025

458

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered peonies for my sister in law and brother in law. Arrived ok but only 4 opened. After less than a week they were dead. This is not good enough marks and spencer. I will be requesting a refund. I definitely will not order flowers from you again”

Helpful Report

Posted 2 years ago

“Ordered flowers to be delivered in 2 days time. Received email from yodel saying they’d be delivered on the specified day between 1:30 and 3:30. At 4 pm received an email saying delivery had been refused, when in actual fact, they hadn’t even tried to deliver them. Called M&S who said they’d send replacements the following week. Very disappointing not to have to my order delivered on the day I paid for and frustrating that the courier didn’t even bother trying to deliver and then lied about it. Do better M&S and Yodel”

Marks & Spencer 1 star review on 1st July 2022

Helpful Report

Posted 2 years ago

“Over a period of one year had flowers delivered from m&s..Every one of those deliveries had at least one broken stem, usually two..For the price I think they could pack them better..I personally would never use them. Ps..what is the point of leaving email address when I was the receiver,not the one that ordered them”

Helpful Report

Posted 2 years ago

“Ordered flowers on 22nd June to be delivered today to a Funeral Directors for my friends funeral tomorrow. Had a text from Yodel at 19.48pm this evening to say my flowers were out for delivery and would be delivered between 17.00pm-19.00pm. So basically they will not be delivered today, as the delivery Stops at 19.00pm. Rung Marks and Spencer Complaints and spoke to Melissa, who also said they will be delivered today to start with! I said they won't as they don't deliver after 19.00pm, as it states at the start of M and S message. Now been told she will message Yodel fir Delivery before 11am tomorrow. Totally upset and disgusted of the incompetence from these people!”

Marks & Spencer 1 star review on 29th June 2022

Helpful Report

Posted 2 years ago

“Flowers were dead with many stalks broken, disgusting will not be using them again”

Helpful Report

Posted 2 years ago

“Delivery to an elderly couple that live in managed apartments . Just dumped outside front door to apartment block and no attempt to contact the recipients via push on doorbell or indeed a resident manager in office 20ft from front door. Dreadful service!!!! Gift ruined”

Helpful Report

Posted 2 years ago

“Had chocolates Prosecco and flower delivery for my birthday. Flowers were dead !”

Marks & Spencer 1 star review on 28th June 2022

Helpful Report

Posted 2 years ago

“Do not use this service. Shocking customer service. I cannot actually put into words how awful it is. DO NOT USE”

Helpful Report

Posted 2 years ago

“Ordered flowers for a friend's 50th. Decided to have them delivered to me so I could take them to her rather than being delivered to her. So glad they came to me, they arrived bone dry and half dead! I'd have been mortified if they'd gone to my friend! They were all limp and bent over and the majority of the roses were all brown. Very disappointed. Also I only knew they'd been delivered from receiving a text, the driver didn't ring the bell or knock the door!”

Marks & Spencer 1 star review on 26th June 2022

Helpful Report

Posted 2 years ago

“Paid £25 for a bouquet that barely lasted 5 days. Rubbish value for money.”

Marks & Spencer 1 star review on 24th June 2022

Helpful Report

Posted 2 years ago

“My friend ordered flowers for me to be delivered on the 21st June I was in all day in fact I didn't go out until today 23rd June. When i went to get in to the car I saw a large box. Flowers from my friend they were dead. No ring on the door bell.no.note through the door. Good old Yodel again they are useless why you keep using them I don't know waste of money”

Helpful Report

Posted 2 years ago

“Received two lots of M&S flowers from different people. One bunch had 5 dead roses in it the other bunch was from my mum and the whole bunch was dreadfully dry and dead. Ever since M&S stopped delivering in water their flowers have been a dead loss.”

Marks & Spencer 1 star review on 20th June 2022

Helpful Report

Posted 2 years ago

“Flowers arrived without a card or message!!!!!!!!”

Helpful Report

Posted 2 years ago

“No option to give Zero Stars! Ordered flowers for my wife's 60th Birthday. Flowers arrived on time but were badly packed, clearly in a poor state BEFORE they were packed (half chewed foliage and dead leaves, rotting stems) and looked like they had been travelling across a desert for days. M&S Customer Service response was to re-ship another order, which arrived OK but without so much as a "sorry" - just a repeat of the original Happy Birthday message from me. Clearly a zero effort zero interest policy:-( This is not the first time we have had issues with M&S online flowers. It will be the last even IF we get a proper apology and a full refund (hah!) Extremely disappointing.”

Marks & Spencer 1 star review on 7th June 2022

Helpful Report

Posted 2 years ago

“Judge for yourselves ladies and gentlemen. I ordered these for a friend who lives 250 miles away. I don’t think these look the same. This is them the same day they arrived. This is a picture of them in their original binding so it’s clear there’s nothing been removed.”

Marks & Spencer 1 star review on 5th June 2022

Helpful Report

Posted 2 years ago

“My friend sent flowers to my mum for her birthday. They arrived 2 days after her birthday even though she ordered well in advance and requested delivery on her birthday. They had clearly been traveling round for 2 days in the box without water half dead when they arrived .”

Helpful Report

Posted 2 years ago

“Please do not send flowers to anyone using M & S! As a recipient mine arrived smashed and M & S were unwilling to resolve”

Helpful Report

Posted 2 years ago

“M&S flowers are over priced and if poor quality. Twice my family have paid a lot of money for flowers for me which have either fallen as soon as unwrapped or either been half dead or have died within a couple of days. Extremely disappointing.”

Helpful Report

Posted 2 years ago

“My friend sent me a bouquet of flowers following my illness. They arrived totally dead (unbelievable). Took them to our local M & S (seven mile drive away) and they too very shocked and replaced them with another bouquet but suggested I contact Customer Services to ask for my friend to be given a refund or a gift card. Did this, very unhelpful staff member who said my friend would have to phone to complain also before any further action taken! Didn't want to disappoint her by asking her to get involved in what should have been (and was intended to be) a very nice gesture. I wouldn't order flowers from M & S at all. Have heard similar stories but not encountered it until now.”

Helpful Report

Posted 2 years ago

“Terrible , dry and wilted dull flowers, Should have gone to Aldi!”

Helpful Report

Posted 2 years ago

Marks & Spencer is rated 2.1 based on 1,218 reviews