RAC Insurance Reviews

Name: RAC Insurance
Rating: 2.19

2.2 Rating 1,225 Reviews

29 %

of reviewers recommend RAC Insurance

Company Reviews

Questions

Metrics

2.2

Based on 1,225 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

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RAC Insurance 1 star review on 27th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They are selling telematics insurance but their feedback system which is supposed to show you your driving score just does not work at all. You then receive emails saying your driver score is too low & your policy is at risk of being cancelled however, you literally cannot see your driver score anywhere because their feedback system doesn't work. Customer service team are useless and basically just tell you that you will have to believe what RAC are saying because they can see the scores fine on their end???? I had to get my blackbox replaced by one of their engineers because it wasnt working properly. They still refused to reset the driver score despite the blackbox not working properly so they are relying upon faulty telematics data to determine a driver score which you can't even see. It has been more than 2 weeks since they refit the box and the portal still looks like this: https://pasteboard.co/JxFgom4.jpg Spoke with customer service who confirmed that my policy is still active & fine etc but they can't do anything about the dashboard errors because they don't know what's causing it. They are still trying to charge a £300+ cancellation fee because I am unhappy with the dodgy telematics device & portal they are marketing as 100% functional & working. Just go elsewhere for insurance as this is literally a scam.🤡🤡🤡”

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Posted 4 years ago

“The insurance itself is a known company and they also answer calls when you need to get in touch. However, the black box that they use is terrible. If you accelerate badly once your score will drop fully or if you have one slight heavy brake it will also drop, the main problem with this is that no matter how many good drives you do (with no ‘faults’) your score won’t increase. Your score is also determined on when and where you drive (night and ‘urban’) and to me decreasing a score because you have drive after 6pm is extremely disappointing, this also applies to where you drive as they say driving in busy roads is dangerous (I can understand that but sometimes you don’t have a choice). Overall, I don’t recommend this insurance to anyone.”

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Posted 4 years ago

“Horrendous to deal with , they renewed our policy before drawing the money from our bank , then said they couldn’t get their money ,but our bank said that they didn’t ask for it ! We couldn’t get through on the phone , now they are charging a couple of pensioners over £90 to cancel. We also were supposed to be self isolating but had to go to our bank . We are blue chip type of customers , if that’s the way they want to run a business I can only see them going bust .. Don’t use !!! We are also with Direct Line and have been insured with them for over twenty years and have used them for our second car now .. It,s there loss ..”

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Posted 4 years ago

“After unexpected sudden death of husband I phoned RAC to change the main driver name. First attempt fell on death ears. Second attempt at changing name cancelled my insurance. I did not know this until somebody reversed into me in a carpark and RAC told me that I was not covered!!!! In the end I tracked dates of conversations and they found my policy. Today I have had a phone call from the third party's insurance saying that they are not getting much help from RAC and their client has admitted responsibility. DO NOT TOUCH WITH A BARGE POLE AS THEY DENY YOU ARE INSURED!!!!!”

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Posted 4 years ago

“DO NOT USE THIS COMPANY We took insurance with Ageas whilst a provisional licence holder and checked out the prices when I passed which were acceptable. 6 months after the policy incepted I passed and called them to pay the extra premium. I was told Ageas can no longer do it as I have now passed but I can take another policy with Ageas. I lost 6 months NCB and have to have a black box for another 6 months - DO NOT USE”

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Posted 4 years ago

“Signed up for car insurance back in June as they had the cheapest premiums available, and it was not a black box policy which was great. Unfortunaley my car had a head gasket failure and it was time to get rid of it and start looking for a new one. Read lots of bad reviews regarding RAC cancellations but I got through to a woman from sunderland and after explaining, my policy was cancelled within minutes and I was charged the normal cancellation fee of £55. Since I rang up 1 day before the next month started, they had already started taking around £40 so the cancellation fee I had to pay had deducted this so only had around £15 to pay. Lovely woman and lovely service :D”

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Posted 4 years ago

“Very quick and easy to buy insurance. Documents provided straight away. Great service.”

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Posted 4 years ago

“Absolutely terrible. They have a facility to show where you accelerate and brake, they claim that they do show them. However here is the catch. My black box score keeps dropping for no reason, and is triggering "events" these events should be displayed on the driver dashboard but aren't. Taking to Financial ombudsman if they do not have an answer.”

Helpful Report

Posted 4 years ago

“Having Purchased Car insurance from RAC, we received a letter stating that we had not declared a claim, and a surcharge imposed! Following phone calls to RAC we were asked to produce documents from previous insurers proving there was only one claim. RAC could not apparently view this on their systems. Having produced documents from both previous Broker and Previous insurance company, the extra charge was still not reimbursed, and the 2nd claim had not been taken off policy, on telephoning the RAC to cancel the policy, they now could miraculously see on their system that in fact the ONE claim had been duplicated!! On requesting that the policy be cancelled, we were informed that the charge for the 10 day period of insurance would be £79!!!!!!!!! Policy CANCELLED, cannot trust these people!!!!!!!!!!!”

Helpful Report

Posted 4 years ago

“I inadvertently insured my previous car by mistake. It had been part exchanged for a newer car and insurance taken out with a new insurer. After 8 months I realized. Was told by customer service that if I obtained a confirmation letter from DVLA, I could apply for a refund. I was charged £50 cancellation and £10 as I cancelled the direct debit payments. I have paid £140 to them for insurance on a car I didn't have. My mistake, I know, but they are so limited in their understanding. I have now been contacted by Credit Control (Lydia) asking for £20 which is the final month's outstanding payment which I am not paying. I have never made a claim in all the time I have insured with them. RAC could not offer me a competitive changeover to my new car and charged a horrendous admin fee hence I took out a new insurance. My mistake cost me £150 and they are now asking for a further £20. DO NOT USE THEM. Customer service is rubbish - you have to hang on for 15 or 20 minutes at least and then you can't hear them. 😠 😱”

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Posted 4 years ago

“Im writing this as my driver has been sat on the side of the road for the last 11 hours. 3 hours ago I was told by the RAC that there was a tow truck with my driver. So I went home as I believed the RAC that they had a recovery truck on site after a five hour wait. I have now returned to the office after going home, having to pay for a cab to go back to work as my driver rang me and told me he was still there. And there was no tow truck with him. Why Lie to me. I am now on the phone at ten to midnight for the third time, asking why they lied and where is my tow truck. I have been told that the contractor will be up to another to 2 hours. My advice, if your considering breakdown recovery do not consider the RAC, especially if you are a women on your own. Do not put yourself in this position. Being left on the side of the road for over 12 hours is bad enough without being lied too. Don't ever use the RAC, stand in the street and burn your money, its better value then this service. Anita Cockburn.”

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Posted 4 years ago

“Give false information to customers when involved in a incident. Try to get involved in a insurance claim that got nothing to do with them and misinform there own customers that causes arguments between both parties”

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Posted 4 years ago

“Great customer service excellent value for money”

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Posted 4 years ago

“Had a few issues with breakdowns etc and I found them to be very quick and professional. Last year I got a good deal with them and think I saved some money despite the miles I was doing. Once I broke down whilst heavily pregnant and they came really fast and got me sorted which was amazing as I was really worried about my baby.”

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Posted 4 years ago

“Only giving them 1 star because I can’t put 0 stars. I’ve been with this company since I got my first car and they were meant to install my black box within few days after getting my car. This was in September 2019, only recently this year September 2020 I finally got the box installed. I honestly can’t remember the amount of times I’ve phoned this company regarding this but yet it still felt like we were getting a door slammed on my face. that’s not all. A driver hit my car and speeded away after he did it, I then phoned RAC for advise and now they have put it down as a claim and now I’ve lost my no claims bonus and still as I write this I’m still trying to resolve this. My new insurance quote came 3x the price of my first year. Absolutely shocking to be honest and I’m truly disappointed.”

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Posted 4 years ago

“DON’T GO NEAR RAC Absolute con artists, will always find a way to get more money out of you, the black box score is rigged it will fluctuate randomly even after no dangerous driving, too many hidden charges such a joke of an insurance company.”

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Posted 4 years ago

“Good cover for most of insurance needs fair price plus break down cover”

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Posted 4 years ago

“Do NOT go with RAC! For the past few days I have logged onto the black box app and checked my score after driving and it has updated it and moved my score up. I then log on a few hours later and it randomly drops by 20! For an example, I was on a 91 score this morning, I’ve drove to and from work, no issues or dangerous driving or anything like that and nothing is marked on the app and my score has dropped to 46. This is an absolute joke. If you are looking for better black box car insurance, DO NOT GO WITH RAC. This is multiple times now they’ve knocked my score down by tons after I’ve drove safely and nothing wrong. Ridiculous and will never be going with them again.”

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Posted 4 years ago

“Don’t go near Rac insurance ,too many ways to rip your pockets and they will find something to charge you ,self service loging is a junk .thy find a excuses to not pay you anything when something happen ,not recommend at all .”

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Posted 4 years ago

“Unreliable Rac, con artist ,rubbish Custumer service, prices are way expensive,they rip you off in 2min ,don’t go near them ,to much hidden charges ,when renewing.don’t recommend Rac insurance for any one .”

Helpful Report

Posted 4 years ago

RAC Insurance is rated 2.2 based on 1,225 reviews