RAC Insurance Reviews

Name: RAC Insurance
Rating: 2.21

2.2 Rating 1,241 Reviews

30 %

of reviewers recommend RAC Insurance

Company Reviews

Questions

Metrics

2.2

Based on 1,241 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Couldn't offer a change of policy to a new car without cancelling old one and starting again at 3 times the cost. I cancelled and lost 50% of the cost after only 1 month due to rip off cancellation charges and admin fees. Chatbox is a complete waste of time at weekends with a 1hr wait until I eventually gave up . Total waste of time and money. Avoid at all costs.”

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Posted 6 months ago

“Policy price is 80% higher than any other provider - crazy!”

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Posted 6 months ago

“Misleading... avoid. Did the usual online comparison, including legal cover. Then it sent me to the RAC site and before I proceeded it didn't include legal cover, but was the same price as the original one including it. My error in not realising, but very misleading. The day after starting the policy, spoke to someone on online chat (glad it wasn't the 418 minute wait it originally stated). They can't help, 'Computer said no' and would be a £25 cancellation charge if I cancel my policy, and they wont add in legal cover unless I pay extra. I then got a quote from RAC for less money than what I paid, including legal cover... Daylight robbery. I expect better from a big company like RAC.”

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Posted 6 months ago

“Awful experience, they removed my named driver and doubled my premium a month after setting up the policy. Cost £180 to cancel the policy as it no longer met my needs. Disgusting company and I have never had service like it - AVOID AVOID AVOID”

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Posted 6 months ago

“Sneaky auto renew and hidden charges, impossible to contact a human to cancel. Terrible, will NEVER use again, even if cheapest, shocking way of operating”

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Posted 6 months ago

“After being in a&e with wife that was in a major car crash by no fault of her own at 9.30 pm eventually released by 7.30 am contact RAC to inform them of accident only to be put to someone in Africa maybe that had very poor English,had to call back four times as there line kept on failing after an hour was told we need info on damage to car which at this point was in a lock up and hour away,so off I go as I haven't seen it,three air bags gone both bumpers gone drivers door unable to open pretty much every panel damaged,so hour back home called them same faulty lines ,by this time we have police ref number for the incident,my lord was on phone for two hours answering the same questions again, not sure if it is being seen to as it will wait until tomorrow ,RAC need to do better as in home call centers not in a far away land that don't speak your language 💤💤💤”

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Posted 6 months ago

“Disgraceful company, auto renew doubled the premium, I cancelled 4 days in and cost me £50 . Avoid”

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Posted 6 months ago

“the worst insurance company and very bad customer service stay away from these thieves”

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Posted 6 months ago

“Charged me £85 cancellation fee within my 14 day rtc.”

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Posted 7 months ago

“I had originally requested a password rest link which never arrived.Spoke to an advisor (by the sound of it she was working from home) who did no more than delte my account and told me to request a new one without any explanation.Registered a new account but to this day have never received the email with the activation link despite contacting them several times over the issue.Kept being told it they can take 24 hours to arrive.There seems to be a problem with their e mails containing the password resets and account activation links as all other e mails arrive correctly.I even used another e mail address yesterday as advised on live chat still nothing.Lady I spoke to on the phone after was most insistent that the system was working correctly and refused to do anything more.Also stated it was my e mail provider that was blocking the re activation e mails.I will not be renewing after such poor customer service.Auto renewal has been turned off.”

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Posted 7 months ago

“A business that does not incentivise loyalty. RAC have provided my home insurance for 7 years, increasing it every year slightly. My final year, my payments had increased by £25 per month with no additional benefits. They also charge an additional £25 for the privilege of cancelling. Shocking business and customer service.”

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Posted 7 months ago

“Staff hate you and I guess their jobs. Will go out the way to wind you up rather than help. they all work from home too by sounds of it, so call quality is rubbish”

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Posted 7 months ago

“My renewal went up. Called them to see if they could match comparison site prices. Advised my husband is not self employed then decided to rip me off before policy ends saying that’s an extra £22 pounds for the two weeks cover. Disgusting I will never use this company again”

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Posted 7 months ago

“I helped my neighbour purchase their car insurance from RAC online it all went smoothly but then they requested additional documents which we emailed them by return email. A few days later they told us that the policy is cancelled because they did not receive the documents although the email had successfully been sent. We used the chat to enquire the reason and the answer was that because they had no received the documents they cancelled the policy and nothing can be done. I asked if they received the documents that were sent and they said they never look at their emails. This cancellation resulted in higher insurance rate of my neighbours. Please don't use this service. I have a copy of the transcript if anyone wishes to see.”

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Posted 7 months ago

“I took out car insurance then changed my car 4 months into policy. When I tried to change the car over was told they wouldn't insure me on the new car. I had to cancel my policy because of them and they charged me 65.00 to do so yet it was them who couldn't fulfill the insurance. You can't speak to anyone if you do the insurance online it all had to be via chat which is very frustrating and the chat closes after a while even if you are still talking to someone. I spent all day yesterday sorting my insurance and I will never insure with these again.”

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Posted 7 months ago

“I tried to call them but was told RAC does not do quotes over the phone. I tried to do it online but was told to contact live chat. Live chat told me they cannot do quotes over chat. What is wrong with you???? What happened to customer service??? Why do you hate talking to people so much???”

RAC Insurance 1 star review on 27th August 2024

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Posted 7 months ago

“Good and easy.”

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Posted 7 months ago

“terrible insurance company 😡I don’t recommend it to anyone!!they canceled the insurance for no reason!!!they also threaten a fine of 45 pounds!!bottom”

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Posted 8 months ago

“I have RAC breakdown Recovery, never claimed for recovery in 44 years, I had a burst tyre and called for recovery they asked if the metal rim of the tyre was damaged I said yes, They said if the wheel rim is damaged it's classed as a Road Traffic Accident and that RAC don't recover if your have damage to the wheel rim. It's classed as a Road Traffic Accident. SO NO RECOVERY.”

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Posted 9 months ago

“Rac offers a good car insurance deal. That's actually the first time I am using them. So far so good, let's see what the renewal offer will be next year.”

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Posted 9 months ago

RAC Insurance is rated 2.2 based on 1,241 reviews