Name: Sainsburys Bank
Rating: 1.79

“If Sainsburys bank treat customers like potential employees then don't expect any level of communication, even if you continually chase up for decisions and feedback. An absolute disgrace of a firm in terms of their sheer inability to communicate despite repeated promises that they would”

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Posted 4 years ago

“Seriously, do not bother. Quite possibly the worst financial oraganisation I have dealt with in my 54 years on this earth. Not to put too fine a point on it, they are absolutely clueless in every respect, not least of which is their opeing hours..... Lost your credit card at 9pm...... Want to report it? You cant, cos their call centre is closed till the following day....... Totally ridiculous and extremely sub standard service. When contacting their help centre just recently, the operative I spoke to (Alistair) decided to ask me 8 security questions, after I had answered 7 accurately, on the 8th question I asked to be put through to his supervisor (Tracy)........ Who then asked some of the security questions I had already been asked..... and then decided to argue with me about how many security questions are necessary! They are a joke and clueless about how to treat customers. Sainsbury's bank = bunch of imbeciles. I have closed all my accounts with them.”

Helpful Report

Posted 4 years ago

“Seriously, do not bother. Quite possibly the worst financial oraganisation I have dealt with in my 54 years on this earth. Not to put too fine a point on it, they are absolutely clueless in every respect, not least of which is their opeing hours..... Lost your credit card at 9pm...... Want to report it? You cant, cos their call centre is closed till the following day....... Totally ridiculous and extremely sub standard service. When contacting their help centre just recently, the operative I spoke to (Alistair) decided to ask me 8 security questions, after I had answered 7 accurately, on the 8th question I asked to be put through to his supervisor (Tracy)........ Who then asked some of the security questions I had already been asked..... and then decided to argue with me about how many security questions are necessary! They are a joke and clueless about how to treat customers. Sainsbury's bank = bunch of imbeciles. I have closed all my accounts with them.”

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Posted 4 years ago

“just been told that it may take up to 8 weeks before communication with my deceased wife can take place , letters will still be addressed to her until this time , also need death certificate !!!!”

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Posted 4 years ago

“Sainsbury’s bank won’t provide credit cards to self employed people, regardless of their income or credit rating. Ridiculous rule that penalises people with mortgages, proof of earnings and good credit history, I was treated as unemployed by the bank - not self employed, credit card application refused outright”

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Posted 4 years ago

“Have had an account for years, received a letter in August advising me of the interest, received a letter today saying as no activity on my account they were closing it. Spent 3 X 25 minutes on the phone holding and 10 minutes trying to register for online banking. Told me that they would close my complaint and send feedback? How does that help me?”

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Posted 4 years ago

“This bank is driving me insane. Suddenly and for the last few weeks, my credit card payments are rejected by the website. I go through the repetitive situation of putting all my full details in to their website and pay in full, only to get a sad face telling me it didn't go through. The worst part is when i call them, they are so incredibly casual about the whole thing and give you another form to pay with an app, which is even more repetitive. They don't even bother to state on the website that some customers are having an ongoing problem with paying and as is the standard message for weeks now, "they are working on it". That such a basic service isn't available to the customer is quite pathetic.”

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Posted 4 years ago

“Credit files have not been updated correctly and to my knowledge customers have not been informed about the internal issues / delays in updating. I appreciate the bank has lots to do at this critical time. However, I remain up to date on payments and made a lump sum to reduce the balance 3 months ago, but it is still not showing with the credit service equifax. The first customer services person I spoke to at the bank, blamed equifax and sent me to raise issues with them, the second (on the same day) confirmed that there WAS an issue at the bank. The second officer was courteous and 'may' be able to sort the issue, but there are no certainties and no time frames could be provided. This is clearly an issue that has got away from the bank and it does not have the personnel / facilities to deal with it. Not good.”

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Posted 4 years ago

“Terrible service with car insurance. Unable to contact them to cancel a renewal they put through automatically. Appalling.”

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Posted 4 years ago

“Have been penalised £12 for late payment !!! because I paid the money early, a couple of days before statement came out! no leniency, no empathy nothing! Have to go to Ombudsman to get the £12.00 back. Which is going to cost Sainsburys more money! No loyalty and willing to lose me over £12. I would recommend to bank elsewhere. Should be no stars. Will let everyone know about the outcome.”

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Posted 4 years ago

“I bought both my home and car insurance from Sainsbury because they offered me the best deal. Fortunately to date I have not had reason to make a claim, Therefore can not offer any further information.”

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(Home Insurance) - Posted 4 years ago

“Raised a section 75 request due to cancelled flights (Covid19) over 3 months ago. Several calls and messages later, and despite returning all evidence requested, Sainsbury’s bank still haven’t refunded money. Service is dreadful. No progress reports provided. It seems customer service is based upon giving the customer the runaround as much as possible. Do not use this company!”

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Posted 4 years ago

“Trying to pay a credit card off it would be easier to knit fog. Been on hold for 50 minutes trying to give a code. I give up.”

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Posted 4 years ago

“Awful customer service after an error on a direct debit. Just keep parroting company policy with no common sense. Making a formal complaint but was assured 'the outcome will be the same'. If it is I will be going to the ombudsman. Avoid.”

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Posted 4 years ago

“Tried to submit a claim as I’ve not received my refund from virgin Atlantic. Over a week later and I still haven’t received any communication from Sainsburys. So far not impressed at all!!”

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Posted 4 years ago

“Customer service is by far the best out there, absolutely fantastic!”

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Posted 4 years ago

“It's ok, nothi g special and does the no”

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(Home Insurance) - Posted 4 years ago

“Trying to change email address but no joy.Tried to resolve online but system just went round and round in circles so tried landline.. Told there was a wait of 4 to 5 minutes. Over an hour later still no answer. I had to ring off as had pressing matters to deal with.”

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Posted 4 years ago

“Sainsbury's bank called and asked helping during the lockdown and current situation they can help during the lockdown and current nature. I said fine. Asked them hope this won't effect my credit score. But they said they are helping everyone and won't effect. only 2 months now. They put me on my credit file and its effecting my score reducing 200 points mean very good to poor. Do you think they are helping?”

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Posted 4 years ago

“Poor online banking very annoying site,tryed ages to login Then thrown of after putting in all correct details,poor.”

Helpful Report

Posted 4 years ago

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

Sainsburys Bank Reviews