Sainsburys Bank Reviews

Name: Sainsburys Bank
Rating: 1.78

1.8 Rating 385 Reviews

18 %

of reviewers recommend Sainsburys Bank

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1.8

Based on 385 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

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“Truly appalling service. I would give them zero stars were that possible. On every occasion I have spoken to them about closing my account due to their suspending my account without telling me , they have told me they will put a statement in the post and have not done so. I cannot therefore make a payment , as I do not know the sum due. They have now sent a text saying they will charge interest. It is virtually impossible to speak to anyone without holding for at least 20 minutes and no one will give you either a name or extension number , so every call needs to re tell the entire story .”

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Posted 1 year ago

“You are happy to take my money and put your name to selling home insurance but when there is an issue with the underwriter, you do not want to know. This is very poor”

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Posted 1 year ago

“my husband applied for and got a credit card with sainsbury all fairy straight forward- until his card had fraudulent purchases made - then he spoke to fraud department received a new card - all seemed well until he could not access online login- seems the fraud ppl created a password which they omitted to tell him - customer services wouldn’t accept that fraud dept didn’t give him password and wanted him to send his passport or driving licence to them by post - we were going on holiday within 4 days so the option of sending his passport or driving licence to them by post was a no no, which won’t happen anyway, it’s not very secure and sounds like a good way to get your identity stolen, he would be unlikely to see either again. he has tried several times since we started our holiday to try and sort this out, without success. today he rang again to pay some money but they refused to take it without the password, he is going in circle trying to sort this and the call centre representatives are not being at all helpful - also bearing in mind we are away with a 5 hour time difference. he is calling them at 5 in the morning here, now they have blocked the card - great seeing as he only wanted it for the holiday which has been marred with the dreadful experience of trying to deal with the so called customer services. have to say won’t ever use them again - absolutely rubbish - issue is still unresolved”

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Posted 1 year ago

“I have a sainsburys credit card which makes paying off transactions a pointless wast of time On 23/11/23, I checked my account which gave me the option of paying off my £425 bill. I tried 2 different debit cards, one attempted bank transfer and one attempt using my android phone. No joy!! This has happened before. If I find some way to pay this successfully, I will immediately close my account. I have put up with this useless bank for too long.”

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Posted 1 year ago

“If I could giove zero stars would. Avoid will rip you off. Will not increase interest on your savings accounts unless you keep phoning them to ask them to oncrease it when rates go up. Will alwaays decrease it automatically when rates fall. Absolutly disgusting company. Boycoted all Sainsburys and closed all accounts. BE WARNED AVOID THEM NO INTEGRITY”

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Posted 1 year ago

“Do not bank with this company. The worst service I have ever had. They froze my card as they suspected fraud. This was done at a weekend. There is no fraud team staff working at a weekend to talk to. After 8 calls totalling over 3 hours in duration nobody can tell me how to reactivate my account so I can pay the card balance !”

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Posted 1 year ago

“Opened two cash isa’s for myself and my wife. With interest rates increasing, I had to call and wait for an hour to request an increase in the interest rate, yet if the rate reduced, they would do this automatically. By far and away the poorest customer experience I have an encounter from a financial services business and I will never use again. Now closed both accounts”

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Posted 1 year ago

“Dreadful company ! Tried numerous phone calls, online chat, emails and even tried to contact them by post. No reply after 4 weeks ! Have a problem with both Nectar and Sainsbury's credit card not linking following my points being stolen in June. Still not resolved and impossible to log into both accounts easily. New Nectar card, deleted Apps, renewed Apps, changed all my passwords, pins etc etc all to no avail. They owe me money for the points that were stolen. They are indifferent to the trouble this has caused me and the worse thing is that I know there are many others having the same problem !”

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Posted 1 year ago

“I have not been able to speak to a real person, directed to online services, FAQs, which do not answer my query. It’s a nightmare and I would not recommend them”

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Posted 1 year ago

“Exceptionally rude staff”

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Posted 1 year ago

“Very disappointed”

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Posted 1 year ago

“I was due to go on holiday abroad on Sunday afternoon. That morning they stopped my card . They did not notify me. I have since found out they suspected a fraudulent use . It was sheer luck that I found out about the stop when I tried to purchase a last minute item . Had I not done so , I would have found myself abroad without access to my card and without any way of paying for my holiday . I made a complaint on my return. It was rejected as they said they had gone through the proper process . All they have subsequently said is they will send a new card but that it will take over a week . Avoid this card provider.”

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Posted 1 year ago

“Twice now I have had occasion to dispute a credit card transaction and it is the worst experience you can imagine. First they don’t accept disputes by email ..in 2023!!! You have to send evidence by post and twice now on this dispute, I’ve received letters which make it seem like they don’t read what you send and I’ve had to call them to clarify. Nightmare! I will definitely be changing my provider after this.”

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Posted 1 year ago

“Sainsbury’s ‘policy’ with their variable rate ISA is NOT to increase interest rates on existing customers accounts. They claim you have to RING them and REQUEST the new interest rate then they will apply it. It is not automatically applied. It does not state anywhere in the T&C’s you have to contact them to get the increased rate. Just to add salt to the wound, they don’t inform you when the rate changes, you are expected to log onto their website and find out yourself. How this practice has not been stopped by the regulators I don’t know. The damage this is causing to the 150 years of trusted Sainsburys brand is unmeasurable. I will never trust them again.”

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Posted 1 year ago

“Logging on to check credit card is farcical. I understand need for security but......user name dob email mobile password pin number and sent pass code.. sure was something else and still no access 😖”

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Posted 1 year ago

“Absolutely disgusted with a company where I called to renew my elderly mothers home insurance. They would not deal with me due to security which I understand. I explained to the so called customer service woman that I have lasting power of attorney, so how do I register to which she replied I'm being abusive and hung up! Subsequently I wrote a letter of complaint regarding the ignorance and unhelpfulness to which 2 months later I have heard nothing! There is no customer service and obviously no working complaints department, absolute joke of a company.”

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Posted 1 year ago

“I called them back in December 2022 to inform them that my mother has gone into long term care and as the their product did not insure empty properties the premium needed to be cancelled. The house has now sold and even though I had told them the House Was Empty they managed to auto renew a premium on a property they do not cover. After spending nearly an hour on multiple calls to them today all they can offer is an apology and to waiver the cancellation fee but then add they do require settlement of the time on cover from the last payment. How about a refund for the funds taken from the account for a policy that you do not cover. Will not be going back to Sainsburys any time soon and would ask all to stay well clear”

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Posted 1 year ago

“No not take out pet insurance with Sainsbury’s! I swapped cover thinking I was getting a much better deal but after several months of them trying to contact the wrong vets to obtain medical records the underwriters got back to me with an email to say the insurance policy didn’t cover for leg, eye, heart and gastric issues. My dog has never been diagnosed with a long term condition of any kind. He suffered from parvovirus, conjunctivitis and a pulled muscle in his leg once each time. These are viruses and a one off incident not long term conditions. My dog has also never had any one off or long term issue with his heart. So I’m pretty much covered for no part of my dog despite the fact he has been mainly fit and well for his entire life! I’m absolutely disgusted that such a high profile company would operate in such an underhand and dishonest way!”

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Posted 1 year ago

“I have had this insurance for three years. I filled in the intial questionnaire honestly nd truthfully and included high value items. WHICH WERE NEVER QUERIED AT THE APPLICATION I rwng today to enquire about a nectoar points offer, and the woman who answered was very abrasive about the fact that they will be unable to renew, due to her noticing these items that they cannot cover, This is the first i have heard of this. I suggested that the items concerned be taken off the policy, she refused to do this and was insistent that it will be marked down as a refusal to renew> as a result on trying to find another insurance company, i am getting rejections due to the the fact that you had agreed cover and never int those three years questioned the itemns. I feel that due to your totls inefficiency and lack of due diligence at the tiome and since has now put me in a position that i am being penalised for for no reason of my making. I answered all questions as required .It is at your end tyou hasve failed miserably by not doiing ,is it caslled 'Due diligence and making me suffer for your total and abject incompentence. Ther rather lame reason given for not removng said items if i got the covered via a specialist firm ,was that they would still be at my property and therefore be an annoyance to them ( exact phrase forgotten but similar) I did enquire why ,as it is the same situation as a insured car in my garage, she had no answer.. Vet bad customer service in my opinion. If i could give you zero, i would without hesitation”

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Posted 1 year ago

“Cowboys giving industry a continued bad name. Do not increse variable rate interest rates unles you ask them to. WHAT??? AVOID at all costs they are conning innocent customers.”

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Posted 2 years ago

Sainsburys Bank is rated 1.8 based on 385 reviews