Sainsburys Bank Reviews

Name: Sainsburys Bank
Rating: 1.79

1.8 Rating 380 Reviews

18 %

of reviewers recommend Sainsburys Bank

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1.8

Based on 380 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The worst service ever! I made an over-payment on my loan, following their instructions by calling them in advance of the payment to notify them that I will be making over-payments regularly. When after 4 weeks I received no letter confirming my over-payment I called, turns out they "misunderstood me" and no note was made to indicate my intentions to make over-payments, which means that the amount was reduced by the interest was not recalculated! Seriously, why would anyone make over-payments with no view of reducing interest?! So that was sorted. Next month I made another over-payment, 4 weeks later still no letter. I called them, they claimed to have been clearing backlog but my payment has been recorded. I asked if it would be backdated to the date they actually received it on and not recalculated as of the date they actually get to it to do so. They said it would be backdated, but after the experience can I trust them? Especially considering they do not show any of their calculations they just tell you how much you have saved. So not exactly transparent.”

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Posted 9 years ago

“Very happy with service and helpfull advisors when changing vehicle/policy details over the telephone”

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(Car Insurance) - Posted 9 years ago

“Never had any problem with them”

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(Car Insurance) - Posted 9 years ago

“Competitively priced, good range of standard elements, easy to buy, I can't fault it”

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(Home Insurance) - Posted 9 years ago

“Easy to understand and really good deal/price, i am very happy with my insurance.”

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(Car Insurance) - Posted 9 years ago

“In 2008 I was made redundant and unable to make full repayments on my loan/credit card. Sainsburys agreed an arranged payment plan which I religiously paid. I have since paid these off. When obtaining my credit report recently I was horrified to see that Sainsburys have recorded a default notice against me each month for 5 years which has prevented me from getting credit over the years. I also had to take a high interest mortgage because of this. They have not recorded any of the payments I made to them. They have also recorded conflicting information on both credit agencies!! They have also recorded different outstanding amounts on the credit reports. I have made enquiries and if a payment plan had been agreed they are not allowed to register a default notice against you. What have Sainsburys done to rectify this... Nothing so will now refer to FOS for guidance.”

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Posted 9 years ago

“ITS SAINSBURYS EXCELLENT SERVICE”

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(Car Insurance) - Posted 9 years ago

“Very good value”

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(Car Insurance) - Posted 9 years ago

“One of the worst services I have ever dealt with. I took a home loan out a few years ago, made a number of overpayments and they did not seem to be able to give me a settlement figure. I had to call back 6 times and each time they apologised saying that it was due to their systems not being able to calculate the amount. They then sent me a letter saying I had missed a payment two weeks before the payment was due - the letter was dated end of March and the direct debit payment was due mid April. They call themselves a bank and are unable to even calculate interest payments correctly. Honestly, I'd avoid them at all costs!”

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Posted 9 years ago

“Good value, and easy to set up.”

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(Home Insurance) - Posted 9 years ago

“I am very happy with Sainsbury's car insurance. I was involved in an accident and the car was written off. Sainbsury's staff were helpful and quick to sort out my claim.”

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(Car Insurance) - Posted 9 years ago

“Very good.”

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(Car Insurance) - Posted 9 years ago

“I used the included green flag service and it was excellent.”

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(Car Insurance) - Posted 9 years ago

“I found buying insurance through Sainsbury easy, and the documents came through promptly.”

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(Car Insurance) - Posted 9 years ago

“I found Sainsbury's very good value and very competitive and even when changing vehicle midway through the year to an upgrade the additional premium asked was very reasonable. I have every intention of staying with them and would not hesitate to recommend them.”

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(Car Insurance) - Posted 9 years ago

“cant speak highly enough about my claim experience straightforward and painless no fuss all settled very quickly and effeciently.”

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(Car Insurance) - Posted 9 years ago

“very RELUCTANT TO OFFER DISCOUNT (5000 nectar points) FOR A NEW CUSTOMER AS I obtained a quote through website rather than by phone which is pretty nonsensical, matter resolved through perseverance.....”

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(Home Insurance) - Posted 9 years ago

“Overall very satisfied. Only problem was that person who took my details originally did it wrong and I had to go through it all again with another person.”

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(Car Insurance) - Posted 9 years ago

“Very satisfied. thank you.”

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(Home Insurance) - Posted 10 years ago

“does not make clear the lenght of cover.”

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(Pet Insurance) - Posted 10 years ago

Sainsburys Bank is rated 1.8 based on 380 reviews