GetTech Reviews

Name: GetTech
Address: Unit 10 Crawford Business Park, Bishop Street, Cork, Cork
Rating: 4.83

4.8 Rating 3,182 Reviews

97 %

of reviewers recommend GetTech

4.8

Based on 3,182 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Visit Website

Phone:

21 2067791

Email:

contact@gettech.com

Location:

Unit 10 Crawford Business Park,
Bishop Street,
Cork
Cork
T12VP71

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GetTech 5 star review on 23rd November 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I have never been so disappointed with a service. I bought a refurbished iPhone 8 from GetTech. Within days of using it it started to display messages saying ‘battery malfunction’. I drove to Cork to GetTech and using my 1 year guarantee asked for a battery replacement. I was told that my phone was water damaged and so no longer under guarantee. ( it had NOT been water damaged). Get Tech said they could repair it but it would cost me an additional €79. I left and went to Pair Mobile in the Crescent shopping centre Limerick. They replaced the battery for 40 euro and the phone is working perfectly ever since. I rang GetTech to tell them and they are insisting that as I went to a ‘Third party’ they accept no responsibility. I will NEVER use Get Tech again!!!”

Helpful Report

Posted 3 years ago

Hi Noirin, Thank you for taking the time to leave a review of our service. I am sorry to hear about your experience to date. I have checked with our team and a dedicated member of our customer service department is working with you to have this rectified. We hope that this issue will be resolved to your satisfaction.

Posted 3 years ago

“I bought a phone which due to unforeseen circumstances I emailed the next day after paying for it to cancel my order. Was told it’s been shipped to me and I should refuse it on arrival and I did exactly what you asked me to do. It’s been 2 weeks now of emails and asking for my refund but you Get tech keeps telling me that they haven’t received my parcel from An post. The tracking on it is still saying it’s in Portlaoise the last 5 days. But it’s been 2 weeks this has been sent back to you. For a tracked item why is it taking so long? Please can you look into this urgently as it’s my money that’s supposed to be refunded. Regards. E”

Helpful Report

Posted 3 years ago

Hi there, I'm sorry to hear about your experience. Unfortunately, An Post seemed to have encountered a delay with your package. We apologise that it took so long for us to receive the package, however this was beyond our control. We were also in touch with An post to try and speed up this delivery, however, we did not receive much help. As soon as we received the package from An Post we informed you and refunded you straight away, without any further delay. Once again, our sincere apologies for this long wait. If there is anything we can do to help, please let us know. Kind regards, GetTech Customer Care

Posted 3 years ago

“I ordered iPhone XS from them and after 2 days the phone was flickering for a few seconds. I hard reset, updated my software and reinstall all apps but still have the same problem. I’ve reached out to customer service and they told me to hard reset the phone which I replied that I’ve already done it and still got the same problem. Haven’t heard from them since.”

Helpful Report

Posted 3 years ago

Hi Eloiza, My apologies for the delay in the sending of the return instructions to you. The reason we ask customers to first update and restart their devices is that this is a common software issue that occurs with iOS. We are always keen to resolve such issues for customers, so this is just the first step in the returns process! I believe that you have since received a replacement device. Please let us know if there is anything else we can help you with. Wishing you a lovely day! Kind regards, GetTech Customer Care

Posted 3 years ago

“Been waiting 2 weeks for an iphone 8+ and I havnt got it yet”

Helpful Report

Posted 3 years ago

Hi Robert, I'm very sorry to hear about your experience with us to date. Please accept our sincere apologies for the delay with your order. If there is anything we can do to resolve this please let us know and we would be more than happy to help! Kind regards, GetTech Customer Care

Posted 3 years ago

“Xmas gift ordered. Wouldn't charge was returned and replaced. Same phone now faulty with no speaker etc. Returned via their collection service, and no sign of phone. Having to contact them every time and standard / auto responses. Will not be using again. Would be no stars if option was there.”

Helpful Report

Posted 3 years ago

Hi Niall, I am very sorry to hear about your experience to date. I would like to extend my sincere apologies for the delay with processing your replacement. Due to an extremely high volume of orders around the holiday period we were unable to operate as quickly as we do normally and this led to some delays. If there is anything we can do to resolve this for you please let us know. Kind regards, GetTech Customer Care

Posted 3 years ago

“I bought a number of phones and every one was faulty. Worse still i didn't get full credit on any of them.”

Helpful Report

Posted 3 years ago

Hi Tony, I'm sorry to hear that. I can confirm that refunds for all returned devices were completed. If that is not correct please let us know and we will have this resolved for you. I would like to extend my sincere apologies for your experience with us. Should you require any help please don't hesitate to reach out to us - we are more than happy to help! Kind regards, GetTech Customer Care

Posted 3 years ago

“Sorry can't give review as I haven't received my phone yet that was despatched on the 6th February.”

Helpful Report

Posted 4 years ago

Hi Vivienne, I would like to apologise sincerely for the delay in receiving your parcel. We were in touch with An Post at the time who advised us that unfortunately there had been a severe backlog in their sorting centre, due to an extremely high volume of parcels during the lockdown. If there is anything we can do to remedy this situation please let us know and we would be more than happy to help you! Don't hesitate to reach out to us at support@gettech.ie We wish you a pleasant day Kind regards, GetTech Customer Care

Posted 3 years ago

“Im returning the iPhone I ordered as the screen was glitchy and constantly defaulted to a zoom mode which prevented the completion of the set-up.”

Helpful Report

Posted 4 years ago

Hi there, We're sorry to hear about your experience. In this case, on return of the device, our technicians could not replicate any fault. They found that the device was busy loading a software update for the new iOS version which has been known to cause freezing issues. We have since refunded your purchase. Please let us know if there is anything else we can do remedy this situation and hopefully welcome you back again. Don't hesitate to reach out to us at support@gettech.ie, we'd be happy to help! Kind regards, GetTech Customer Care

Posted 3 years ago

“Disgraceful service. Paid nearly €500 for faulty phone as Christmas present and despite emails, phone calls and phone being sent back, I have only received ridiculous auto replies when looking for any kind of assistance. 6th January and still no resolution to problem!! Had to contact Sales as Technical staff are conveniently not taking calls. Spoke to "Online Manager" and she hadn't the ability to assist. This company has no interest in resolving any issues but very keen to take payment. Would strongly advise to purchase elsewhere”

Helpful Report

Posted 4 years ago

Hi Joanna, My sincere apologies for the experience you have had to date. We can appreciate that it was a very inconvenient situation for you. Unfortunately at the time, our support lines could not handle the volume of calls coming through during the holiday period and had take queries through email - we have since resolved this by tripling the size of our customer support team to ensure that this does not happen again. According to our records we shipped a replacement device to you on the 5th of January. Once again, we are very sorry for the delay you experienced and any inconvenience caused. Please know that we have worked hard to ensuure that this kind of situation does not occur again. Let us know if there is anything else we help you with by contacting support@gettech.ie Kind regards, GetTech Customer Care

Posted 3 years ago

“Ordered an ipad on 26th August, I was told it had been shipped when it had not been. iPad shippedover 1 week later and I received it on 10th September. No explanation given why it was so late or why they falsely claimed that it had already shipped.”

Helpful Report

Posted 4 years ago

“Got the phone and had to send it straight back because the Bluetooth wasn’t working,and I’m waiting for an update as we speak!!!! Very very disappointing”

Helpful Report

Posted 4 years ago

“Ordered on the 24th (9 days) and have still not received phone. Then get an email offering better phone for the same price. V.disappointment with the service”

Helpful Report

Posted 4 years ago

“**BUYER BEWARE** bought first phone pre Christmas for my son as part of his christmas present, i also bouight two more for me and my wife, my sons one was so battered on the back i gave him one of the other ones as they were better, turned out the one i had origionally bought for my son, the screen was faulty and could not press some keys, dead spots. sent back for replacement, replacement came and was a large area whre someone had replaced the screen and had clearly touched the lcd screen, so large dark area like a finger. sent back again for replacement, third replacement came and while setting up (third time and 1 month with no phone) had flat spots at base, couldnt select some items while going through process, also the screen when on was greatly duller than my work phone same make model, i asked numerous times for a manager to call me, also if they are using replacement cheaper screens, as the website states "we replace the battery" no mention of the screen. i asked this question and again was ignored. over a month messing about, today to be told, should i want an origional screen i should contact apple, still via e-mail. at no time have i been offered anything for the amount of time and hassle gone through, having to reset phone and send back for replacement is a massive pain. would be very hesitant to use again.”

Helpful Report

Posted 5 years ago

“The battery of my Iphone 7 was very poor and after two weeks the phone actually stopped working”

Helpful Report

Posted 5 years ago

GetTech is rated 4.8 based on 3,182 reviews