Getaflight Reviews

Name: Getaflight
Rating: 4.54

4.5 Rating 1,588 Reviews

90 %

of reviewers recommend Getaflight

Company Reviews

Questions

Metrics

4.5

Based on 1,588 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Getaflight 5 star review on 25th February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dealing GAF was made so simple and I must thank Peter Brown for how he answered my questions and made an added booking so easy. Thank you all, P A Mason”

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Posted 1 year ago

“Reliable, friendly and helpful staff. Reasonable price and excellent customer care.”

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Posted 1 year ago

“I would like thank Bella Smith as she is excellent and know her product knowledge very well she arranged the tickets with a very good price I am very pleased with her customer service skills she is an asset the organisation. Well done and keep up the good work Bella.”

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Posted 1 year ago

“Very helpful nice man”

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Posted 1 year ago

“Jitty was really kind and helpful. She gave good options for flights and behave professionally .”

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Posted 1 year ago

“Customer service was excellent. I had to cancel & rebook my flight. Freddy helped me to get a ticket which was cheaper in that month. Thank you. But the cancellation fee was bit high..”

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Posted 1 year ago

“Jitty was brilliant. She was very helpful, gave good flight options, helped reorganise our flight, was professional, well mannered and called us back promptly!”

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Posted 1 year ago

“As come back customer, I found staffs are kindly and helpful.”

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Posted 1 year ago

“My Agent Jitty was very helpful when changing my flight dates she managed to find a better alternative which saved me about £100. It was also nice to speak to someone who gave their real (or credible) name! I see PH Travel is based in the UK however I think they use an Indian call centre for customer services. Its insulting our (PH Travel Customers) intelligence to expect us to believe guys with Thick Indian accents are really called "James McGregor" or "Richard Davis" It means the guy who is Just about to take your money is Lying about who he really is. It's not a good start to a financial transaction is it? I think this must be a company directive because the chances of calling into a business and speaking in my case to two men with strong Indian accents and both of them having "English" names are virtually Nil. Please be Straight with your customers we really don't care if your name is Hitesh or Anil but we sure know is not what you're telling us.”

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Posted 1 year ago

“Phone answered promptly and efficiently. Helpful; staff who was able to deal with my booking there and then and get it all sorted”

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Posted 1 year ago

“BELLA SMITH, was very helpful and efficient. Had a problem with paying the fare, but Bella l, helped resolve the issue. Thank you Bella”

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Posted 1 year ago

“Bella smith was so helpful and advising really good buying the tickets from the company .”

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Posted 1 year ago

“A very easy process I must mention Jitty she was very helpful and professional.”

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Posted 1 year ago

“Jitty was helpful, when I could not get the booikng on-line to work, I sent chat message and she called me. So my booikng was completed. Thank you”

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Posted 1 year ago

“I had my flight changed and asked if I can change it to suitable date? I was lucky to be served by a true gentleman Richard neeson very much helpful and kind just made look so easy unlike the previous ones”

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Posted 1 year ago

“very good service and very impressed with the young lady Jitty who looked after me and shall probably be using you again Thank you. Phil”

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Posted 1 year ago

“Bella smith was so kind and very patient in helping me giving me best options and decisions, she is a gem to your organisation let her reach great heights world need’s people like Bella smith cheers”

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Posted 1 year ago

“Jitty was very quick and efficient with our request and very helpful ☺️”

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Posted 1 year ago

“Lovely! So helpful!”

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Posted 1 year ago

“Great service and communication , Maggi Grace helped me several times on up grades of seat ! Faultless , im a regular flyer and always use getaflight when possible”

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Posted 1 year ago

Getaflight is rated 4.5 based on 1,588 reviews