Getlaidbeds.co.uk Reviews

Name: Getlaidbeds.co.uk
Address: Barn 3-5, Wharf Way, Leicester, Leicestershire
Rating: 4.44

4.4 Rating 1,671 Reviews

86 %

of reviewers recommend Getlaidbeds.co.uk

4.4

Based on 1,671 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

020 3695 2463

Email:

hello@getlaidbeds.co.uk

Location:

Barn 3-5,
Wharf Way,
Leicester
Leicestershire
LE2 9UT

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Getlaidbeds.co.uk 5 star review on 23rd November 2024

265

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service ! Kept informed at every stage of the process once I’d ordered the bed. Also Franqui who assembled it for us in quick time was extremely helpful, polite and efficient. The bed itself is of the highest quality. This is a company I’d recommend to anyone looking for a new bed.”

Helpful Report

Posted 4 months ago

“Ordering was simple. I chose a date for delivery to suit me and it worked like clockwork. Instructions were clear and easy to assemble the bed frame. It is well made and just what I wanted. Thank you”

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Posted 4 months ago

“Firstly a helpful great company. , my bed is of good quality wood. And simple to put together. Highly recommended and some great prices.”

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Posted 4 months ago

“Terrible experience. I will never buy from this company and get and cannot recommend them. Firstly, when I ordered the bed over the phone, they were very unhelpful in getting a White Glove + Assembly delivery on a suitable date so I was forced to order by standard delivery and assemble the bed myself. Secondly, the instructions are misleading, leave important information out, and have conflicting instructions. And finally, they forgot to include a whole set of screws which means I'll have to call them to have screws sent out. And this for a bed that costs over £800 for just the frame. An ubelievably bad comapany.”

Helpful Report

Posted 4 months ago

Good Afternoon, We sincerely apologise for any difficulties you may have encountered while assembling the bed frame. Our instructional materials include diagrams that clearly indicate the proper placement of screws, with accompanying images depicting the correct orientation. We encourage you to contact our customer service team directly for further support on this matter. We have listened to the phone call received form you before you placed your order. The assembly delivery dates in your area are once a week on a Thursday. As such, the earliest available date offered for assembly in your area was 3 weeks from the date of your call. All of our bed frames are made to order, and we do not keep stock of items. This, combined with the availability of your post code area, resulted in the aforementioned date. The customer service advisor was helpful in suggesting that the delivery date will change depending on the items you were purchasing and the service you we hoping to use. You opted for the self assembly service for a sooner delivery date in 2 weeks time rather than 3 for the assembly service. She also helped you understand and navigate the website as you were having problems using it. You thanked the advisor for her assistance and then went ahead and placed the order yourself. We apologise if you felt this assistance was inadequate in any way. In your second phone call in regards to missing screws . We apologised for the error and assured you we would make those involved aware so they could look into their processes. We confirmed that we would send out those individual missing screws you needed asap. However, at your insistence, we also sent a complete set of screws for the entire bed frame. We understand it is frustrating when things go wrong. We have made every effort to be helpful, apologetic, and efficient in resolving any issues that may have arisen. Regards, The Escalations Team

Posted 3 months ago

“Pretty easy to put together and the bed itself is sturdy and perfect height! It's definitely a space saver. Might have been even better if there were indicators on the base frame where to put the slats evenly.”

Helpful Report

Posted 4 months ago

“This is the second bed we ordered from Get Laid Beds. We have two dogs and want to have low beds so the dogs can get on the bed easily. The ordering process was simple, we could follow the production of the bed easily online. We ordered to have the bed assembled for us, the team arrived to do the job, Franqui and Shannon, were amazing; they arrived on time, kept everything clean, both very polite and efficient!”

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Posted 4 months ago

“Really pleased with the bed and I was also really pleased with the delivery team, Shannon and Franqui, who were great - super professional and quick. Thank you!”

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Posted 4 months ago

“Solid bed, good packaging. Instructions could be better - make them for individual beds rather than collections.”

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Posted 4 months ago

“King size bed delivered in 4 manageable boxes, easy to assemble (electric screwdriver essential), lovely finish to the bed. Recommended buy.”

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Posted 4 months ago

“Brilliant quality and service. Highly recommend.”

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Posted 4 months ago

“Excellent on all counts - communication, delivery, quality. The bed was the easiest to build bit of furniture I've ever bought.”

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Posted 4 months ago

“So pleased, good quality, good service. Really sturdy bed.”

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Posted 4 months ago

“lovely bed really pleased with it. It's the second one we have bought. Went together nicely and looks beautiful. My daughter and I both use your company and the quality is fab. Only issue for me is around delivery, you place an order and get quite an abrupt e-mail saying make sure you are in - we won't be giving you a time slot (when you actually did give me a time slot!), make sure we can get to your house etc etc and if we can't deliver you will be charged for re-delivery etc. It wasn't relevant to us as we have plenty of access but there are ways to word things when people have spent a lot of money with you. I'd have thought in the current economy an e-mail saying thanks for your order and we'll do everything we can to make it a smooth process would be better and worded better rather than what feels like quite a threatening e-mail which is clearly just a standard note sent to everybody, it really needs re-wording to say 'we're sorry we can't give you a time slot' rather than very blunt. Or why not try give time slots to make people's lives easier. When lorries are loaded the driver knows where he's going and who is first drop off. It's 2024! everybody has e-mails, sat navs and mobile phones - technology to keep us updated.”

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Posted 4 months ago

“The bed is stunning, really great quality and very sturdy but oh my god the instructions are as clear as mud and desperately need improvement. More pictures (including pictures of what screws etc you need for each step and not just saying it's the 45mm one) and more detailed written instructions are needed.”

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Posted 4 months ago

“Absolutely fantastic”

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Posted 4 months ago

“Was very much looking forward to the Shoreditch Space Saver bed in our new home. It arrived promptly and was well packed. The bed was immaculately finished and went together easily. Then, our first night came. The bed creaked and creaked like something from my great, great grandparents home. We gave it the benefit of doubt, a settling in night, and unfortunately, the same thing last night. Sitting at work tired, irritable and that doesn't include the weather and England final football result. Would not recommend to even the heaviest sleeper. Hoping Get Laid can remedy this at their very earliest convenience. Kindest regards, A very, very tired customer.”

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Posted 4 months ago

“Good service. Delivered as expected and well packaged.”

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Posted 4 months ago

“Very good bed frame!”

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Posted 4 months ago

“Love my new Oxford bed! Looks great, creak free and pretty painless to put together. Spoke with customer service before I bought the bed - friendly, knowledgeable and very helpful. Then again afterwards as I thought they’d sent the wrong size. ….they hadn’t! A very patient lady talked me through measuring it to confirm it was all correct and didn’t make me feel like a pillock! Thank you😀”

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Posted 4 months ago

Thank you so much, Lesley, for giving Get Laid Beds a fantastic 5-star rating! We greatly appreciate your feedback and are thrilled to hear that you love your new bed. Enjoy your new bed and have a wonderful day! Kind Regards, The Get Laid Beds Team

Posted 4 months ago

“I've relied on Get Laid beds for a number of years, for a good nights sleep. Their service is always top quality. I can always: contact, deal with and buy from Get Laid beds with complete confidence. We spend a great deal of our lives in bed . . . . . . . I choose to do it in pure comfort :-)) Many thanks”

Helpful Report

Posted 4 months ago

Getlaidbeds.co.uk is rated 4.4 based on 1,671 reviews