Getlaidbeds.co.uk Reviews

Name: Getlaidbeds.co.uk
Address: Barn 3-5, Wharf Way, Leicester, Leicestershire
Rating: 4.44

4.4 Rating 1,671 Reviews

86 %

of reviewers recommend Getlaidbeds.co.uk

4.4

Based on 1,671 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

020 3695 2463

Email:

hello@getlaidbeds.co.uk

Location:

Barn 3-5,
Wharf Way,
Leicester
Leicestershire
LE2 9UT

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Getlaidbeds.co.uk 5 star review on 23rd November 2024

265

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quality bed, didn't take too long to construct and a really lovely finish to the wood - impressed.”

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Posted 2 months ago

“We ordered a King sized London bed and it was excellent quality. We would definitely recommend as it was all we can ask for. Thank you so much!”

Getlaidbeds.co.uk 5 star review on 25th August 2024

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Posted 2 months ago

“The bed is great, good quality & sturdy, very pleased….the instructions on the other hand are terrible! This is something that needs looking at. Each piece needs labelling & the instructions need rewriting / drawing! Words were missing, pages not in the right order….drawings not true to size, very confusing when in-fact it’s quite easy to make! The instructions over complicated it! Apart from that, everything else was brilliant, the customer service is great, the product brilliant…just sort the instructions & labelling of parts!”

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Posted 2 months ago

“Lovely bed. Quickly built with no fuss, and looks amazing. Thank you.”

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Posted 2 months ago

“Good quality well made fairly easy to put together”

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Posted 2 months ago

“The instructions manual is really poorly made, with some steps requiring to screw in parts based on the location of the ones installed in the following step. Some pre-drilled holes were not lined up properly, some parts had slight dints in them. For the price I was also expecting higher finishes/quality, especially when I make a point of buying UK-made to support our economy.”

Helpful Report

Posted 2 months ago

Thank you for your feedback. We are very sorry you have had difficulties with your order. We are unable to find any communication from you to our customer service team in regards to the difficulties you are having. Please do reach out to them directly as they may be able to assist you with a solution. Regrettably we are unable to assist you through reviews. Kind Regards, The Escalations Team

Posted 2 months ago

“The bed was made of very soft wood. They don't provide the proper fasteners so that the pieces pull together tightly and permanently. One side of the bed can literally wiggle out of the headboard because the mortise must have cracked. I should have purchased the hard wood, now that I know the poor quality of the soft wood. Also, the varnish was poorly and unevenly applied. I wanted to love this bed because it came in a Full XL size, but I regret the purchase. Thankfully, my husband is a carpenter and is adding braces to make this a secure piece of furniture.”

Helpful Report

Posted 2 months ago

Good Afternoon, Thank you for taking the time to leave a review. We are very sorry to hear that you are unhappy with your bed frame. There as been no communication from you to our customer service team regarding your concerns. Scandinavian pine is classed as a soft wood but is still durable for furniture. With all of our beds we supply metal screws to secure the mortice and tenon joints together, along with other components such as the slats to the inside long rails. Our customer service team are available to contact via phone call, email and live chat and will endeavour to respond within 24 working hours. Please contact them with our concerns and they can offer a swift resolution for you. Kind Regards, The Escalations Team

Posted 2 months ago

“We wanted a bed frame made in the UK to go with our super-king UK made mattress. We chose getlaidbeds because we liked the simple well made design and the wider 'slats' which on most beds are not strong or wide. We were kept informed about the manufacturing progress and delivery was on time, well packaged and undamaged. The bed was easy to put together and looks great. We then made our own headboard for our musical bedroom – brilliant!”

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Posted 3 months ago

“Great quality, prompt service and outstanding customer service”

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Posted 3 months ago

“So far so good bed looks amazing and holds up quiet well”

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Posted 3 months ago

“Our platform bed arrived in a week, and was easy to assemble. Great quality again - this our 3rd bed from Get Laid.”

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Posted 3 months ago

“Great beds. Super comfy. No smell at all. Customer service is excellent.”

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Posted 3 months ago

“Bed looks pretty solid , bed built in the 35 mins it said. My son loves it”

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Posted 3 months ago

“Recently purchased a double sized low bed frame in walnut. Was kept informed of where the bed was up to in the manufacture process. Delivered on time. The bed was made beautifully, easy to put together and the walnut is really lovely. A very good purchase, really happy!”

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Posted 3 months ago

“This is my fourth bed purchase from Get Laid Beds. The updates and communication from the moment you order, through to build and delivery are fantastic. Delivery was timely and careful. Very easy build with clear instructions. Colour is exact. Quality of product remains excellent over the past 10 years. I would thoroughly recommend 👌”

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Posted 3 months ago

“The bed is fantastic, exactly what we had hoped for. Our only criticism is the instructions for building it were not detailed and this made it slightly challenging to put together.”

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Posted 3 months ago

“will not recommend to anyone !! started off a positive experience with regular updates about the order etc which was great, on the day of delivery got a phonecall at 9am stating that the bed and mattress which i had ordered together and confimred on my order email and on their website stating "bed with mattress" is now not coming with a mattress as apparently thats extra despite the website and order confirmation email stating that it does come with mattress, told them to cancel the order and got money back, waste of time, why wait till date of delivery to say that it does not include mattress when you have had the order for over a week !! will not recommend to any one, website very misleading, had someone from advertising agency look at the website and my confirmation email and agreed that the bed should have come with the mattress as advertised so be careful of this company !!”

Helpful Report

Posted 3 months ago

Hello there, Thank you for taking the time to provide us with your feedback. We would like to address the issue regarding the inclusion of the mattress in your order. As clearly stated and physically shown on the frames web page, the mattress is at an additional cost to the frame and must be selected by checking the appropriate box. As you did not tick this box to add the mattress to your order or pay for it, we were not aware of your desire to have it included. This was explained to you at the time the error was discovered. We understand that this may have been a simple oversight on your part and we apologise for any inconvenience it may have caused. You cancelled your order for a full refund. The refund was processed the same day. Regards, The Escalations Team

Posted 3 months ago

“Quality is excellent, very sturdy. Headboard was a bit tricky to put together as the slots were a tight fit but with 2 people it's not too difficult.”

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Posted 3 months ago

“Love my new bed, adds so much character to our home. Helps me to sleep feeling like a princess”

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Posted 3 months ago

“I love my new bed, and so do the hoomans. We all have plenty of comfortable space and because it's a Low Tokyo Bed, I don't have far to jump off”

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Posted 3 months ago

Getlaidbeds.co.uk is rated 4.4 based on 1,671 reviews