Gettransfer Reviews

Name: Gettransfer
Address: 10, Larnaca
Rating: 4.20

4.2 Rating 3,311 Reviews

81 %

of reviewers recommend Gettransfer

Company Reviews

Questions

Metrics

4.2

Based on 3,311 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+44 20 3885 3970

Email:

social@gettransfer.com

Location:

10
Larnaca
6051

Write Your review

Tell us how Gettransfer made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Gettransfer 1 star review on 22nd February 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked an airport transfer 10 days in advance for a 0415hrs pickup. Driver messaged the day it was booked to confirm and all was well. The evening prior to pickup I messaged the driver with no reply, he had been online earlier that day however. Roll on 0415hrs, no driver. 0430hrs, no driver. 0445hrs, managed to grab a local taxi to get me to the airport in time for my flight. Dropped the company and email asking for a refund due to a no show and was happy to receive an apologetic email in response stating that they would need to investigate it, and this could take some time. Several more messages and emails from my side with no response and no refund. As the majority have said, the company is an elusive scam with little or no chance of seeing your money again. Please avoid.”

Helpful Report

Posted 5 months ago

“Never had such experience before...with such unprofessional and dishonest service. Unfortunately, our story looks pretty much similar to those already posted (I should have read it before!) and I am now decided to take legal action to get my money back and publish our experience as much as possible on social media (sorry, not possible to rate less than one star...). Briefly about the facts which took place last August for a very urgent ride scheduled between Richmond, VA and Boston, MA (more than 1,000 Usd) with my young children. Two hours before the ride, the dispatcher called me to inform that it was cancelled and that another option had been found with a new driver from Richmond airport. 30 minutes before meeting, this second driver called me to cancel the ride! I immediatly called the dispatcher for an alternative and urgent solution but he never called me back ! I was left next to the road with two young children for a service paid but never provided...this situation is simply unacceptable! We had to take train and buses to reach our destination (not for free, of course). Since August, I am struggling to get -at least- refund for the two "no shows" from Gettransfer's drivers. All this time waiting and receiving confirmation that my request is being proceeded...I have even received a notice that it had been already reimbursed! Which is completly wrong (I have asked for evidence but of course never received it...). Why not simply apologize and refund straight away? Why losing so much time? Unfortunately for GETTRANSFER, unless refund confirmation is received, I will definitly not remain inactive...”

Helpful Report

Posted 5 months ago

“Do not book with gettransfer.com if you are a customers and do not drive your them if you are drivers. They never pay the drivers and they never pay the customer back if they cancel booking or even if the booking is cancelled by driver. We are drivers company and they owe us over 10.000€ and its been 18 months and we are still waiting to get paid.”

Helpful Report

Posted 6 months ago

“We ordered with friends individual transfer from Antalya airport to Alanya, Mahmutlar village. (minivan for 8 people, at the lowest price. ). 5 days before the flight we moved the time to an earlier time. We wrote off on the site get transfer. Our contacts were given to the driver and he contacted me. Once again clarified the time and number of the flight. He waited for us at the airport in advance with a sign. He drove us quickly and comfortably! Thanks to this we had time for dinner and a walk, while others took about 4 hours to get to the hotel by group transfer!”

Helpful Report

Posted 6 months ago

“He arrived at the hotel about 10 minutes earlier, it was a good drive - overall I am satisfied with it”

Helpful Report

Posted 6 months ago

“We booked a minivan in advance for the company from the airport. For the first time we tried to think everything through in advance - we didn't want to bargain with cab drivers after a night flight, and we didn't want to use public transportation either. In the end it was very pleasant that we were met like rock stars with a sign and on such a clean car. We chose an average offer in terms of cost, although we received more than 15 options in the mail. Convenient and not expensive - we will book on the way back:)”

Helpful Report

Posted 6 months ago

“I often fly abroad, both on business trips and just to relax with my family. I have tried quite a lot of companies providing transportation services, but not many can boast reliability and quality. I really like the company GetTransfer, as I have never been let down here. It has a convenient website, where I leave a request just a day before arrival and can safely fly to the destination knowing that I will be met. The driver always arrives on time, there were no such cases that I waited for my car, it is very happy. The cars are comfortable, equipped with WI-FI and air conditioning. There is a bar with cool drinks at a reasonable price. The drivers are polite and the cars are always in excellent condition. I am happy with the cost of the service as well, the company does a great job. Thank you for the quality service.”

Helpful Report

Posted 6 months ago

“We used in Larnaca city several times from the airport and when driving around the island - very comfortable, convenient and not expensive!!!!!!. I don't know if we were lucky or not, but we booked new cars at an average price like a cab.”

Helpful Report

Posted 6 months ago

“Thank you very much Gettransfer! Very high quality and convenient with you. For the second year we traveled with you from the airport to the hotel and back. All cars were convenient, comfortable, clean... The drivers are all friendly, polite. It was a pleasure to drive. I recommend to everyone, contact without doubt.”

Helpful Report

Posted 6 months ago

“When we flew to the unfamiliar city of Istanbul in Turkey for a vacation, we were very helped by a service that transports passengers and works around the world “gettransfer”. We decided to book a ride to avoid scams in a new country and not to ruin our vacation. We booked a car that brought us from the airport to the hotel. The driver is a true professional. The car was new and clean. We really liked the gettransfer service, will definitely use its services again.”

Helpful Report

Posted 6 months ago

“I highly recommend online service Gettransfer, and thank you for the trip. We had a vacation in Cyprus, Limassol. Booked almost before departure airport-hotel-airport. Very fast and inexpensive. We even had a driver waiting for us while we were checking in. Everything was in time, very fast service and instant response to the client!”

Helpful Report

Posted 6 months ago

“I used this service once as an airport to home transfer from Gettransfer and now I can't stop...always happy with their service. Thank you for the pleasure of working with you....”

Helpful Report

Posted 6 months ago

“Ordered a transfer through this company in Barcelona - airport-hotel-airport. I ordered 2 days before arrival via mobile application. Frankly speaking, the main criterion of choice for me was the price. I booked a car of comfort class. The driver met me at the airport with a nameplate and I did not have to look for him. In general, very praiseworthy, delivery in both directions was comfortable and pleasant, most importantly, without delays and in a clean car. Impressions from GetTransfer are only the most positive.”

Helpful Report

Posted 6 months ago

“This is a company Able Connect LTD, writing this review. I am part of the admin team. This review is for both customers who may use this taxi service, drivers/companies who want to join. They will pay you first time and then as soon as you make a big invoice they will steal of you. I haven’t been paid my invoice for the last 3 months. I have called numerous being polite as much as I can. Team member Nicolas and manager Valerie have both clearly told there team to reject my calls and whenever I do get through to them they say “we apologise for the delay in payment”. They initially made me wait 2 months and said payment will be made at the end of September, however that was an absolute lie. Now they are blackmailing me to make my drivers work more and get a bit taken out of there commission. They said the following quote on the phone: “we owe a lot of people money”. Unprofessional service, honestly. So if your passenger ask yourself, is there a point booking if my driver won’t get paid for his/her work at the end of the day. If you’re a company/driver, just avoid it. Trustpilot if you need proof of anything I am happy to forward all email correspondence. We even made them a reasonable offer of payment 75% and 25% later, which they ignored.”

Helpful Report

Posted 6 months ago

“I was a little scared when the driver was 5 minutes late, but then everything went smoothly. The ride was quick and comfortable.”

Helpful Report

Posted 6 months ago

“It is convenient that you can choose in advance the type of car and see the price at once. No surprises on the money.”

Helpful Report

Posted 6 months ago

“I went with a child, I wrote to the driver in advance about a child seat. Everything was prepared, so the trip went smoothly.”

Helpful Report

Posted 6 months ago

“There was a flight delay, but the driver waited as promised. Very grateful for this - I was in no hurry and was not nervous.”

Helpful Report

Posted 6 months ago

“Everything went according to plan: we were picked up on time, got there without any problems. The price corresponds to the level of service.”

Helpful Report

Posted 6 months ago

“Great service! The driver helped me find the hotel, although I was not immediately able to explain where it was. Thanks again.”

Helpful Report

Posted 6 months ago

Gettransfer is rated 4.2 based on 3,311 reviews