GetYourGuide Reviews

Name: GetYourGuide
Rating: 1.30

1.3 Rating 254 Reviews

7 %

of reviewers recommend GetYourGuide

Company Reviews

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Metrics

1.3

Based on 254 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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GetYourGuide 1 star review on 13th November 2024

Miss Alison Carroll

GetYourGuide 3 star review on 7th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible!!!!!!! Booked excursion through them to swim with nursing sharks had it confirmed to which they required 48 hour cancellation. Flew from Vancouver Canada to Cancun Mexico with my son specifically to do this after reassurance on a 3 day trip only for them cancel 10 hours before. Then had to work for refund because it was past their cancellation time. Never book here!!!”

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Posted 2 months ago

“I recently booked a full-day sailing trip through GetyourGuide, and it turned out to be a complete disaster. On the day of the trip, the weather was terrible—strong winds and heavy rain—so we no longer wanted to go. We hoped to either reschedule the trip or get a refund. However, things went downhill from there. When we arrived at the port, there was no one there to greet us. We had already tried canceling the trip the day before through their website, but there was no cancellation option available. We called customer service, and they told us we needed to speak to the person in charge of the boat. When that person finally showed up, he said we had to send an email. We immediately sent the email and waited for a response, but in the meantime, the boat left without us. We called customer service repeatedly and got no clear answers about how the situation could be resolved. In the end, we lost both our money and the trip. The staff was completely unprofessional and showed no interest in helping us. They seemed only concerned about taking our money, without any care for our safety or satisfaction. Not only did they decide to go ahead with the trip in dangerous weather conditions (while every other agency had canceled their tours), but they also made no effort to accommodate us or offer any solution. These people are truly the worst! They ruined our mood and completely ruined our day. I would never recommend GetYourGuide to anyone.”

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Posted 2 months ago

“Worst company! i literally pressed to send my payment and called immediately as i booked wrong city on our cruise and they would not reimburse full amount! just part of it was given back in less than 2 minute’s time. Now in Rome and our relatives cant go with us on our tour because their plane was delayed 5 hours and they are not here. No refund and especially since it is within the 24 hour time of tour. That is not right as they found out about plane delay during then.”

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Posted 2 months ago

“I recently had an unfortunate experience with GetYourGuide during a trip to Koh Samui. Due to food poisoning, we had to reschedule a planned boat trip. Despite explaining the situation in detail and confirming that the tour provider was willing to issue a refund, GetYourGuide maintained a strict stance on their 24-hour cancellation policy, refusing to provide any reimbursement. As non-locals dealing with a medical situation, the lack of flexibility was disappointing. This experience serves as a reminder to be cautious when booking through third-party platforms, as their policies may not align with those of the actual service providers, even in extenuating circumstances.”

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Posted 2 months ago

“Terrible experience, very underhand with their descriptions....do NOT use this company.”

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Posted 2 months ago

“We booked a ‘Daily city centre guide’ in Leeds UK and were completely satisfied. Bess our guide was very knowledgeable and provided great insight to the history of this area. Would recommend.”

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Posted 2 months ago

“Do not book anything via this company Do not book anything via this company! The contact info to speak to the activity provider doesn’t work. Their customer service don’t care about any issue you bring to their attention- they don’t even read or address what you have written- just generic responses. I am an Airline Captain and very seasoned traveller, and would never use this company again- so hopefully that says enough for anyone wishing to use this terrible outfit”

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Posted 2 months ago

“We booked an room at Blue Bird karaoke through Getyourguide and they charged us 70€, when we went to Blue Bird Karaoke they said we dont have nothing to do with Getyourguide They are full scam, dont book nothing throught Getyourguide”

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Posted 2 months ago

“Een paar dagen geleden een stadsrondleiding Agadir (+ Kasbah+ Soul Market + Kabelbaan) geboekt en betaald. Op vrijdag, 6-9-2024 zouden we om 10.05 uur opgehaald worden bij ons hotel. Diverse busjes namen andere toeristen mee, maar ons vervoer kwam maar niet. Het aangegeven telefoonnummer gebeld, maar die was niet in gebruik. Diverse berichten verzonden (inclusief onze locatie via Google Maps), maar tot op heden geen reactie. Het hotelpersoneel heeft ons willen helpen, maar kwam zelf ook niet verder. Zij gaven aan dat er soms meer problemen zijn met deze organisatie. Al met al dus geen betrouwbare reisorganisatie. Rond 12.00 uur op die vrijdag zelf maar een taxi geregeld en alles van het programma zelf uitgevoerd en betaald. Met deze ervaring zal ik voortaan niet meer bij deze organisatie een excursie boeken, maar alles zelf regelen wil dan weet je zeker dat je een leuke dag hebt. Datum van ervaring : 6 september 2024”

GetYourGuide 1 star review on 8th September 2024

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Posted 2 months ago

“In light of my own experience, I felt that giving up was the most sensible choice when hope was lacking, particularly after this company was not refund my account. I was unlikely to retrieve the money that was owed to me. However, the confidence and support demonstrated by MADACOVI . CO cybersecurity teams were able to help me to get back my money back from them in the subsequent days proved that they are deserving of recognition.”

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Posted 2 months ago

“Neither site nor app would allow me to get to the point of paying for tickets. Contacted support twice to receive the nebulous response that I was blocked by the "security protocol". Even though I was never progressed to the point of entering any payment information, "our finance team" has determined I cannot purchase any tickets. If I could rate them 0, I would. I don't think they even have access to the tickets they are selling in this case, but won't admit it.”

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Posted 2 months ago

“Don't ever use this Company I would like to advise everyone who is planning to go visit the La Maddalena Arquipelago With this company should be very careful… in August this year 2024 I went with my family in Sardinia, we flew from Ireland, before our visit in Sardinia we book a tour with then. the booking was made by GET YOUR GUIDE few months earlier. once in Sardinia we notice was a terrible weather, honestly a huge storm hit the balearic island In Spain and destroyed Mayorca. Our tour was booked for 15 of August departing from Palau. on the 14 me and my family (wife and kids the youngest is 4) we decide to call the company because the weather was really scary, we receive few alerts in our phones about the storm was on the way to hit the area of La Maddalena, we check on line and we discover the Italian Government was announcing not board in boats because of the storm. I call straight away the company in question in London, after explain everything to then, send pictures and prints from our phones they decide to GIVE us a opportunity to board on 17 of August, basically 2 days after the storm. on 17 of august we was driving to Palau to get on board when we get caught in the middle of hoge thunderstorm and hailstorm, we go stuck in the middle of a motorway and then under a bridge. after 45 minutes we successfully got lucky to get back to our hotel. once in there I called the company and explain what happened. everybody was in shock and the kids was sad because we lost our tour.  I request for refund as we never get the chance to reach Palau, because all area was under the ice and water, we sow in all news on the Italian TV.  this company refused to give us back our money as we never got in the boat. they are covering they self behind some polices they say its not possible to refund anybody. so if you or your family is in trouble doesn’t matter if you gonna die in the boat doesn’t matter if oyur kids are stressed and disappointed they don’t care IN THE SAME WEEK O BOAT SINK IN ITALY, not to much far away  few people are dead now and should I risk my family life ??? terrible company don’t go on board with then ….. Date of experience: 15 August 2024”

GetYourGuide 1 star review on 4th September 2024

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Posted 2 months ago

“The worst tour company - do not use. We never got to see Mt Fuiji on our family dream trip to Japan because of Get your Guide.”

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Posted 2 months ago

“Don’t book with them!Terrible company I had a nightmare experience with them !”

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Posted 2 months ago

“Payment taken twice and took almost 2 weeks to return payment”

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Posted 2 months ago

“Unfortunately my credit card details were stolen and used to book some travel on getyourguide. I accept that this is not their responsibility, however when I alerted them there was still a transaction in purchase authorisation status, but due to the very slow responses (handled by 3 different individuals) they did not react in time to cancel the transaction. Just really disappointed in their lack of proactivity !”

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Posted 2 months ago

“Air Canada delayed my flight by 4 hours so I was late and missed my connecting flight in Washington, to go to Rome. I had pre-booked and for an airport transport from to my hotel. Because my flight was delayed I arrived the day after the original booking date. Both the activity provider and Getyour Guide refused to adjust the booking for the day after, even though this was beyond my control. They said I had to give 24 hours notice. I guess you have to be magic and telepathic when travelling to know to inform GYG that your flight is delayed. I dont know anyone that can do that. Because of this, I had to pay out of pocket to travel to my destination. The kicker is that GYG charges me $146.99 for the transport, but the airport taxi is a flat rate of $55 Euros to the center of Rome. Even with the conversion it is overpriced. I will never book anything in future with GYG. Be smart and use their competitors. They couldn't even get their own activity provider to answer emails, chats or pick up the phone! Camille”

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Posted 2 months ago

“When we got to the Eiffel Tower, the elevator to the summit was broken so we could only get to the second floor. Our guide said we would automatically get a refund for the difference in cost between the summit access tour and the second floor access tour. The difference in cost was about 15€ per person. There were 6 of us in the group. When no refund arrived, I e-mailed and requested it. They refunded 10€ per person, so I requested that they refund 15€, which was the difference in cost between the tours. They refused and sent me the cancellation policy, as if we had cancelled going to the summit! Despite numerous e-mails, they refuse to refund the amount we are owed, which means they have taken 5€ per person as a cut from our refund. I advise to book directly with the Eiffel Tower or boat cruises. You can turn up on the day and get tickets, or in advance, and it gives you much more flexibility. The Eiffel Tower team were giving refunds then and there for those who had booked directly.”

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Posted 2 months ago

“Total fraud. We booked tickets for boat tour at Istanbul and their directions led us to a different deck. We missed the boat and there was no refund. Either the Turks are fraud ar they are. In both cases THEY KNOW IT!”

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Posted 2 months ago

“After I complained about a bad experience with a tour from Bucharest to Bulgaria, they immediately responded and took the initiative of returning the money. That was a positive gesture to compensate for the bad experience. Appreciated.”

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Posted 2 months ago

GetYourGuide is rated 1.3 based on 254 reviews