GetYourGuide Reviews

Name: GetYourGuide
Rating: 1.36

1.4 Rating 309 Reviews

8 %

of reviewers recommend GetYourGuide

Company Reviews

Questions

Metrics

1.4

Based on 309 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don’t book with them!Terrible company I had a nightmare experience with them !”

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Posted 7 months ago

“Payment taken twice and took almost 2 weeks to return payment”

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Posted 7 months ago

“Unfortunately my credit card details were stolen and used to book some travel on getyourguide. I accept that this is not their responsibility, however when I alerted them there was still a transaction in purchase authorisation status, but due to the very slow responses (handled by 3 different individuals) they did not react in time to cancel the transaction. Just really disappointed in their lack of proactivity !”

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Posted 7 months ago

“Air Canada delayed my flight by 4 hours so I was late and missed my connecting flight in Washington, to go to Rome. I had pre-booked and for an airport transport from to my hotel. Because my flight was delayed I arrived the day after the original booking date. Both the activity provider and Getyour Guide refused to adjust the booking for the day after, even though this was beyond my control. They said I had to give 24 hours notice. I guess you have to be magic and telepathic when travelling to know to inform GYG that your flight is delayed. I dont know anyone that can do that. Because of this, I had to pay out of pocket to travel to my destination. The kicker is that GYG charges me $146.99 for the transport, but the airport taxi is a flat rate of $55 Euros to the center of Rome. Even with the conversion it is overpriced. I will never book anything in future with GYG. Be smart and use their competitors. They couldn't even get their own activity provider to answer emails, chats or pick up the phone! Camille”

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Posted 7 months ago

“When we got to the Eiffel Tower, the elevator to the summit was broken so we could only get to the second floor. Our guide said we would automatically get a refund for the difference in cost between the summit access tour and the second floor access tour. The difference in cost was about 15€ per person. There were 6 of us in the group. When no refund arrived, I e-mailed and requested it. They refunded 10€ per person, so I requested that they refund 15€, which was the difference in cost between the tours. They refused and sent me the cancellation policy, as if we had cancelled going to the summit! Despite numerous e-mails, they refuse to refund the amount we are owed, which means they have taken 5€ per person as a cut from our refund. I advise to book directly with the Eiffel Tower or boat cruises. You can turn up on the day and get tickets, or in advance, and it gives you much more flexibility. The Eiffel Tower team were giving refunds then and there for those who had booked directly.”

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Posted 7 months ago

“Total fraud. We booked tickets for boat tour at Istanbul and their directions led us to a different deck. We missed the boat and there was no refund. Either the Turks are fraud ar they are. In both cases THEY KNOW IT!”

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Posted 7 months ago

“After I complained about a bad experience with a tour from Bucharest to Bulgaria, they immediately responded and took the initiative of returning the money. That was a positive gesture to compensate for the bad experience. Appreciated.”

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Posted 7 months ago

“On August 21, we were supposed to go on a cruise excursion in Istanbul Turkey and I booked it through GetYourGuide website. Due to unforeseen circumstances we had couldn’t attend the cruise. I tried to get a refund, and they will refuse to even consider it even though it is due to an illness. The customer service was lacking, and they were not being accommodating. It was my first time using their services and this will be my last time I lost out on the money and is very unsatisfied with the services.”

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Posted 7 months ago

“I do not recommend using this sight at all. Definitely not helpful when you accidentally book the wrong city. Definitely will never use this app again”

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Posted 7 months ago

“PURE OPLICHTERS! UUR GEWACHT IN DE BLOEDHITTE MET TWEE KINDEREN EN DE GIDS KWAM NIET OPDAGEN! GEEN TOUR EN FELD KWIJT! OPLICHTERS!!!!”

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Posted 7 months ago

“Booked a tour of Teatro Colon in Buenos Aires. when we turned up the theatre guide said the ticket was not valid & I had to pay for new 2 tickets directly at the theatre ticket office. They cost less than half the price Get your guide had charged me. When I contacted them they said as my tickets hadnt been scanned they could not refund me. I screen shot the tickets & tod them them that hadnt been scanned as were apparently not valid & also sent them a photo of the actual tickets I had to buy for the same tour & never heard back from them. They are a complete scam & manage to get themselves to come up first when you search for a tour you want rather than being able to find the actual operator. AVOID AT ALL COSTS”

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Posted 7 months ago

“I booked a 1-day tour from Bucharest to medieval Bulgaria and everything went wrong. First after receiving the confirmation of the booking, after a few hours I received another message saying the tour was full and postponed for 2 days later!!! We cannot trust when they claim to give real time confirmation on availability. Then the tour itself was a nightmare- for a tour of 12 h we spent more than 9 h inside a mini-van!!! The tour guide (Carmen) was a fraude (in this tour). She provided almost no information. When we arrived to two of the planned sites, she only mentioned a few basic facts and left us on our own! In total maybe she spoke for 10-15 min (out of the 12 h). The driving was very dangerous (e.g. 60-80 Km/h inside villages where the speed limit was 30-40, or more than 150 on the roads while the driver was chatting on the phone). The worst tour ever.”

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Posted 8 months ago

“Worst support and there system, we have been into the tour industry for 3 decades, we planned to use their partner program to build our online presence but they reject us without any reason. We try to reach them many time but there is no option to reach them other than email and on email they never reply and if reply they reply same thing and it is automated without any solid reason.”

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Posted 8 months ago

“If I could give zero stars I would. This company is a scam !!! Do not purchase any tickets for museums in Italy or virtually anywhere. They are marked up 75%. They are a very unethical company. Should you have your phone stolen or have any difficulty with data connection at the activity site and be unable to retrieve tickets sent only 6 hours before your activity they will NOT refund your tickets. Very few things require advanced purchase. They charged us $87 dollars to get into the Rome colosseum when admittance was only $18. No one speaks English or likely any other language but an Indian dialect. Total horrible experience. In most cases, just purchase your tickets once you get to your desired location. Do NOT buy from Get Your Guide.”

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Posted 8 months ago

“Book an excursions in the am for a 3 pm activity. Once details arrived the meeting point was too far. They did not let me cancel. Past my 24 hour window. I never had that window! Customer service was rude. Scam. Do not buy from them. They do not share critical details until after you buy”

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Posted 8 months ago

“They over booked the tour and I couldn’t experience it”

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Posted 8 months ago

“Terrible company to deal with, was late for a tour through no fault of our own. Missed the time slot because of this, messaged them to advise prior. No refunds and out of pocket by a substantial amount. There customer service is shocking, would advise to not use.”

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Posted 8 months ago

“Our experience with our shahdagh trip in Azerbaijan with Mr. Murad was absolutely fantastic. Everything was perfectly executed and as promised! Mr. Murad our guide was not only friendly but very prompt and cooperative!”

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Posted 8 months ago

“Wrote to them with an issue and got zero response”

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Posted 8 months ago

“We brought a ticket and were not informed we had to exchange for voucher. Our ticket did not give us the name of the office to exchange voucher, we walked around for 1 hour trying to find the office to exchange Then had to Forego ticket as we were late Very confusing and NOT informative Would not recommend this company! We lost $227 aud”

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Posted 8 months ago

GetYourGuide is rated 1.4 based on 309 reviews