GetYourGuide Reviews

Name: GetYourGuide
Rating: 1.36

1.4 Rating 309 Reviews

8 %

of reviewers recommend GetYourGuide

Company Reviews

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Metrics

1.4

Based on 309 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very nice! 👍😎😊💯😊💯👍😁”

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Posted 6 months ago

“GetYourGuide is a very dishonest company. Best to avoid. We booked and paid in advance for assured tickets for the Segrada Familia in Barcelona through GetYourGuide. When we arrived in Barcelona the day before we got a message to say “sorry there has been a mistake, the slots you booked are not available”. We booked a hotel around the Segrada Familia visit so are out of pocket for that also. Very disappointed in the whole experience.”

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Posted 6 months ago

“I booked a tour in Savannah Georgia. never recd a confirmation. I than booked the same tour as I didn't believe my reservation had gone thru. when we got to the tour they had us down for 2 spots. clearly I wrote to them and told them we had not recd confirmation on 1st reservation . they said I had not canceled my reservation therefore they could not refund my money .”

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Posted 6 months ago

“Cost 20% more for tickets than at the cathedral we were visiting. To top that when we got to the cathedral we had to wait to pick up tickets until a rep arrived from GYG to buy tickets to hand out to us”

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Posted 6 months ago

“tickets are not valid. QR not readable. The admissions people claimed these are scammers tickets which they have encountered. We have travelled from UK for this visit and this has ruined our day plan. Very upset! Lost £80 and ruined the day.”

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Posted 6 months ago

“Avoid GetYourGuide—Book Directly with Providers I recently had a frustrating experience with GetYourGuide that I want to share. I booked a tour through their website. Got a confirmation email of tour details night before the tour clearly stated a pick-up time of 5:40 AM, which matched the information in their app. However, the actual tour departed at 5:25 AM, causing us to miss it completely. This discrepancy resulted in significant stress and additional expenses. Despite providing GetYourGuide with evidence of the incorrect pick-up time from both the app and the email confirmation, their customer support was unhelpful. They refused any partial / compensation, insisting on their strict policy and suggesting that I should have verified details with the tour provider directly. This advice undermines the purpose of using GetYourGuide’s platform for accurate information and support. This experience exposed a major flaw in GetYourGuide’s service: their platform may facilitate bookings, but their support system fails to effectively resolve issues and places undue responsibility on customers. Given this, I strongly recommend avoiding GetYourGuide. Book directly with the tour provider to ensure you receive accurate information and better customer service.”

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Posted 6 months ago

“I used GetYourGuide in the past and never seemed to have an issues. I used the platform in July to book Zoomarine in Algarve. I got a charge in my bank from this company for £77 which I have since found out it was from someone fraudulently using my card details, which aren’t saved on my account might I add. Once approached, they sent me the same copy and paste email stating they will look into it and it will take 2-3 days, I then got an email a few hours later with the conclusion of the ‘investigation’ stating that they can’t refund me due to their cancellation policy. I can’t cancel something I can’t book. AVOID THIS COMPANY AT ALL COSTS THEY ARE A SCAM!”

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Posted 6 months ago

“Horrible!!!!!!! Booked excursion through them to swim with nursing sharks had it confirmed to which they required 48 hour cancellation. Flew from Vancouver Canada to Cancun Mexico with my son specifically to do this after reassurance on a 3 day trip only for them cancel 10 hours before. Then had to work for refund because it was past their cancellation time. Never book here!!!”

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Posted 6 months ago

“I recently booked a full-day sailing trip through GetyourGuide, and it turned out to be a complete disaster. On the day of the trip, the weather was terrible—strong winds and heavy rain—so we no longer wanted to go. We hoped to either reschedule the trip or get a refund. However, things went downhill from there. When we arrived at the port, there was no one there to greet us. We had already tried canceling the trip the day before through their website, but there was no cancellation option available. We called customer service, and they told us we needed to speak to the person in charge of the boat. When that person finally showed up, he said we had to send an email. We immediately sent the email and waited for a response, but in the meantime, the boat left without us. We called customer service repeatedly and got no clear answers about how the situation could be resolved. In the end, we lost both our money and the trip. The staff was completely unprofessional and showed no interest in helping us. They seemed only concerned about taking our money, without any care for our safety or satisfaction. Not only did they decide to go ahead with the trip in dangerous weather conditions (while every other agency had canceled their tours), but they also made no effort to accommodate us or offer any solution. These people are truly the worst! They ruined our mood and completely ruined our day. I would never recommend GetYourGuide to anyone.”

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Posted 7 months ago

“Worst company! i literally pressed to send my payment and called immediately as i booked wrong city on our cruise and they would not reimburse full amount! just part of it was given back in less than 2 minute’s time. Now in Rome and our relatives cant go with us on our tour because their plane was delayed 5 hours and they are not here. No refund and especially since it is within the 24 hour time of tour. That is not right as they found out about plane delay during then.”

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Posted 7 months ago

“I recently had an unfortunate experience with GetYourGuide during a trip to Koh Samui. Due to food poisoning, we had to reschedule a planned boat trip. Despite explaining the situation in detail and confirming that the tour provider was willing to issue a refund, GetYourGuide maintained a strict stance on their 24-hour cancellation policy, refusing to provide any reimbursement. As non-locals dealing with a medical situation, the lack of flexibility was disappointing. This experience serves as a reminder to be cautious when booking through third-party platforms, as their policies may not align with those of the actual service providers, even in extenuating circumstances.”

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Posted 7 months ago

“Terrible experience, very underhand with their descriptions....do NOT use this company.”

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Posted 7 months ago

“We booked a ‘Daily city centre guide’ in Leeds UK and were completely satisfied. Bess our guide was very knowledgeable and provided great insight to the history of this area. Would recommend.”

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Posted 7 months ago

“Do not book anything via this company Do not book anything via this company! The contact info to speak to the activity provider doesn’t work. Their customer service don’t care about any issue you bring to their attention- they don’t even read or address what you have written- just generic responses. I am an Airline Captain and very seasoned traveller, and would never use this company again- so hopefully that says enough for anyone wishing to use this terrible outfit”

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Posted 7 months ago

“We booked an room at Blue Bird karaoke through Getyourguide and they charged us 70€, when we went to Blue Bird Karaoke they said we dont have nothing to do with Getyourguide They are full scam, dont book nothing throught Getyourguide”

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Posted 7 months ago

“Een paar dagen geleden een stadsrondleiding Agadir (+ Kasbah+ Soul Market + Kabelbaan) geboekt en betaald. Op vrijdag, 6-9-2024 zouden we om 10.05 uur opgehaald worden bij ons hotel. Diverse busjes namen andere toeristen mee, maar ons vervoer kwam maar niet. Het aangegeven telefoonnummer gebeld, maar die was niet in gebruik. Diverse berichten verzonden (inclusief onze locatie via Google Maps), maar tot op heden geen reactie. Het hotelpersoneel heeft ons willen helpen, maar kwam zelf ook niet verder. Zij gaven aan dat er soms meer problemen zijn met deze organisatie. Al met al dus geen betrouwbare reisorganisatie. Rond 12.00 uur op die vrijdag zelf maar een taxi geregeld en alles van het programma zelf uitgevoerd en betaald. Met deze ervaring zal ik voortaan niet meer bij deze organisatie een excursie boeken, maar alles zelf regelen wil dan weet je zeker dat je een leuke dag hebt. Datum van ervaring : 6 september 2024”

GetYourGuide 1 star review on 8th September 2024

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Posted 7 months ago

“In light of my own experience, I felt that giving up was the most sensible choice when hope was lacking, particularly after this company was not refund my account. I was unlikely to retrieve the money that was owed to me. However, the confidence and support demonstrated by MADACOVI . CO cybersecurity teams were able to help me to get back my money back from them in the subsequent days proved that they are deserving of recognition.”

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Posted 7 months ago

“Neither site nor app would allow me to get to the point of paying for tickets. Contacted support twice to receive the nebulous response that I was blocked by the "security protocol". Even though I was never progressed to the point of entering any payment information, "our finance team" has determined I cannot purchase any tickets. If I could rate them 0, I would. I don't think they even have access to the tickets they are selling in this case, but won't admit it.”

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Posted 7 months ago

“Don't ever use this Company I would like to advise everyone who is planning to go visit the La Maddalena Arquipelago With this company should be very careful… in August this year 2024 I went with my family in Sardinia, we flew from Ireland, before our visit in Sardinia we book a tour with then. the booking was made by GET YOUR GUIDE few months earlier. once in Sardinia we notice was a terrible weather, honestly a huge storm hit the balearic island In Spain and destroyed Mayorca. Our tour was booked for 15 of August departing from Palau. on the 14 me and my family (wife and kids the youngest is 4) we decide to call the company because the weather was really scary, we receive few alerts in our phones about the storm was on the way to hit the area of La Maddalena, we check on line and we discover the Italian Government was announcing not board in boats because of the storm. I call straight away the company in question in London, after explain everything to then, send pictures and prints from our phones they decide to GIVE us a opportunity to board on 17 of August, basically 2 days after the storm. on 17 of august we was driving to Palau to get on board when we get caught in the middle of hoge thunderstorm and hailstorm, we go stuck in the middle of a motorway and then under a bridge. after 45 minutes we successfully got lucky to get back to our hotel. once in there I called the company and explain what happened. everybody was in shock and the kids was sad because we lost our tour.  I request for refund as we never get the chance to reach Palau, because all area was under the ice and water, we sow in all news on the Italian TV.  this company refused to give us back our money as we never got in the boat. they are covering they self behind some polices they say its not possible to refund anybody. so if you or your family is in trouble doesn’t matter if you gonna die in the boat doesn’t matter if oyur kids are stressed and disappointed they don’t care IN THE SAME WEEK O BOAT SINK IN ITALY, not to much far away  few people are dead now and should I risk my family life ??? terrible company don’t go on board with then ….. Date of experience: 15 August 2024”

GetYourGuide 1 star review on 4th September 2024

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Posted 7 months ago

“The worst tour company - do not use. We never got to see Mt Fuiji on our family dream trip to Japan because of Get your Guide.”

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Posted 7 months ago

GetYourGuide is rated 1.4 based on 309 reviews