GetYourGuide Reviews

Name: GetYourGuide
Rating: 1.30

1.3 Rating 254 Reviews

7 %

of reviewers recommend GetYourGuide

Company Reviews

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Metrics

1.3

Based on 254 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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GetYourGuide 1 star review on 13th November 2024

Miss Alison Carroll

GetYourGuide 3 star review on 7th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Planned trip to mt fuji and the guide never showed up We were planing our trip to mt. Fuji on our last day in Japan. At first we thought was a scam. We got our confirmation ticket by e-mail the day before. We met up at the meeting point at scheduled time. Our guide never showed up. We tried calling the number given to us, but the number provided to us was not in use. So, after a while we contacted the customer support which also tried calling with no success. They were helpful, but couldn't really do anything about it than offering a refund (which is the least of the problem). First time we booked through this company and this would be the last for sure.”

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Posted 3 months ago

“Awful customer service. Tours vary and they don’t care if yours is good, they just take your money and run! AVOID AT ALL COSTS”

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Posted 3 months ago

“well I've purchased 3 days at the park first 2 days for 261 for four of us and 3rd day pay around 346£ for same-day entry to both parks as it says on description it turns up it was only 1 park disappointment this company avoid this company. imagine two childrens disappointed at the door because of QR code not allowed them to enter as there was small print so I've paid extra for nothing no refund on the difference or help towards solving the issue”

Helpful Report

Posted 3 months ago

“On a cruise and we were going to be delayed into an Iceland port. When I got online, Get Your Guide knew about the change and modified our time to accommodate the delay which was wonderful. Later that day, due to weather the port was canceled. Upon contacting customer service was told, too bad it’s within the 24 hours. If you knew we were going to be delayed, you also knew the stop was canceled. So now, we have to try and use our travel insurance when this could have easily been avoided.”

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Posted 3 months ago

“An extremely bad experience!! I booked and paid with my husband an one day tour to Auschwitz, they changed the departure time without informing me and they now deny refunding saying they informed!!”

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Posted 3 months ago

“Stay away from them!! They deceived us!! We had booked a day tour to Aushwitz and they changed the departure time without informing us!!! They claim that they sent an email and an SMS but they never did!! To our complaints they refuse to refund our money and what's more they blocked us from writing our review to their official page!!”

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Posted 3 months ago

“Bad experience of being abandoned by the guide : Two of us were in a guided Westminster walking tour with a guide by name Brandon. At Buckingham palace, the guide disappeared along with the group. There was no way to contact him or Get your Guide company as no phone numbers, email or contact information provided. We had a terrible experience finding our way around without a guide. Total waste of money and a bad experience. Please ensure that the guides are more considerate towards foreign tourists. We spend thousands of pounds to visit places but this kind of experience leaves a bad taste about Get your Guide company.”

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Posted 3 months ago

“We booked an excursion in Iceland. Our meeting time was at 9:00 at the end of the pier. Our ship arrived at 8:00 and started letting passengers off at 8:41. We were at the meeting point by 8:50. We called at 9:20 saying no one picked us up! They said they were there at 8:30 and since no one was there they left! They left BEFORE our meeting time!!!!! They won’t give us our money back!!!! We will not be using GetYourGuide in the future!”

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Posted 3 months ago

“Be careful not to be scammed here in Dubai. I booked tickets for the Dolphin and Seal show. When I got to the counter for ticket control, they said sorry you have to go to the next counter, I asked why? they explained to me that the ticket does not apply to dolphin & seal, They are for the Exotic Bird show. only to have done nothing but simply take advantage of the one opportunity since we were due to travel back to our home countries the next day. they have ruined our trip. No answer on phon. After I got home, I tried to understand what has happened here. I found that they have shown me Dolphon & Seal show ticket in large print, and photo beside, but in small print Exotic Bird show. I am attaching a picture of my order for you to see, and be careful not to be scammed here in Dubai.”

GetYourGuide 1 star review on 23rd July 2024

Helpful Report

Posted 3 months ago

“NEVER NEVER book a tour with this “company”!!!! I booked a tour in Corpus Christi and they said I was not registered!! THEY STOLE my money.. SCAMMERS.. STAY Away from these thieves😡😡”

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Posted 3 months ago

“Terrible Experience for a Family-Owned Business We are a family-owned business, and our experience with Get Your Guide has been extremely disappointing. Despite their promises of an easy setup, we encountered numerous issues that have significantly impacted our operations. Incorrect Information Posted: Get Your Guide posted incorrect information about our services on their platform. This has caused confusion among our clients and damaged our reputation. Booking System Issues: They set up our booking system incorrectly, failing to notify us of incoming clients. This led to numerous scheduling conflicts and unhappy customers, and they did not inform us about these problems. Poor Communication: Their team has repeatedly ghosted us when we tried to reach out for support. We have been left in the dark with no assistance to resolve the issues. No Payments Received: We have not received any payments for the clients they sent our way. This lack of transparency and accountability has been frustrating and financially damaging. Higher Commissions Than Agreed: To make matters worse, they took a larger commission than originally agreed upon. This unexpected increase has further strained our financial resources. Overall, we strongly advise other businesses to avoid using Get Your Guide. Their poor service and lack of support have been a major setback for us.”

Helpful Report

Posted 4 months ago

“Scammers. Selling vouchers that cannot be redeemed (e.g. Sentosa Cablecar in Singapore). Customer service does not reply.”

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Posted 4 months ago

“SCAM!!! They took £100 from my account through a booking I didn't make and will only refund me in store credit so have lost my money. This company should not exist!”

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Posted 4 months ago

“This is the most terrible tour company I have ever toured with!! They lie simply! The tour guides are unprofessional and very discourteous, the food is horrible, they tell you the tour offers certain activities and it’s a lie, they said tour is only 10 hours it’s a total lie. Don’t waste your money on this crappy company!!!!”

GetYourGuide 1 star review on 20th July 2024

Helpful Report

Posted 4 months ago

“The confirmation email clearly stated the following warning: "If you arrive late, you will not be able to enter the Park." For this reason, we left on time and arrived well on time. Our navigation was set to the location specified in the email, not the general address. Both Google Maps and Apple indicated that you could reach the location through the park itself. Upon arrival, we reported to a park employee. He did not recognise our tickets. He then contacted his colleagues which took a lot of time, causing us to risk being late. It turned out that Maps did not correctly indicate that you could not reach the agreed location via the route through the park. Instead, we had to walk down the hill, around the park, and back up the hill. The employee refused to let us go through the park to the guide. In the end, this was a very disappointing experience. We arrived on time, followed the correct route, were forced to take a long detour and had no guide and no entry. They don’t give a refund.”

Helpful Report

Posted 4 months ago

“Terrible service. This company is unable to help you in the event of a cancellation. They will not communicate on your behalf to the trip organizer or the Poor organizer. In case of any unforeseen circumstances, they will hang you out dry. I would never use this company again.”

Helpful Report

Posted 4 months ago

“Unreliable and Unresponsive: A Supplier's Experience with GetYourGuide* As a seasoned supplier in the tourism industry, my recent dealings with GetYourGuide have left me deeply disappointed and wary. Despite my credentials and legitimate business operations, my account was inexplicably blocked without any prior notice or valid reason provided. This unilateral action not only disrupted my business but also reflected a concerning lack of transparency on their part. Attempts to seek clarification via email were futile; their customer support remained conspicuously silent, leaving me with unanswered questions and unresolved concerns. It became evident that GetYourGuide operates with an alarming disregard for communication and accountability. Moreover, my apprehensions about the integrity of their operations were further validated when I discovered that they collaborate with dubious entities and resellers. This association with questionable partners raises serious doubts about the authenticity and reliability of the experiences they offer to their customers. Furthermore, the individuals representing GetYourGuide, who are entrusted to guide tourists, often lack the necessary expertise and training. This oversight not only compromises the quality of service but also poses potential risks to travelers' safety. In cases of emergencies or accidents, the lack of responsive support from GetYourGuide exacerbates the situation, leaving both customers and suppliers vulnerable and helpless. For those considering using GetYourGuide, I urge caution. The company's actions and practices suggest a prioritization of profit over integrity and customer safety. Attempts to contact them through various means, including their advertised toll-free numbers across different regions, proved futile as none were answered—a testament to their disinterest in addressing legitimate concerns. In conclusion, based on my firsthand experience, I cannot recommend GetYourGuide as a reliable platform for booking travel experiences. The risks associated with their opaque practices and inadequate customer support far outweigh any potential benefits. Travelers and suppliers alike deserve better—trustworthy partnerships built on transparency, communication, and mutual respect.”

GetYourGuide 1 star review on 17th July 2024

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Posted 4 months ago

“Get Your Guide has billed me three times for the same event! Beware when using this company. My charge card company (Barclay), investigated and was satisfied with the evidence that GYG sent. However, they didn't read the evidence! The evidence has someone else's information on it! I am stuck with the bill!”

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Posted 4 months ago

“Since 9th July we have been in dispute with GYG over fraudulent charges taken from our bank account for bookings taken via a data security breach. GYG have admitted that bookings were made under a different name (not authorised by us) they have admitted that the payments were fraudulent. However, they claim that they ‘cannot’ refund £500+ for the 3 fraudulent bookings on our account which was caused by their security being breached because WE did not cancel them within 24 hours! We informed them as soon as we received notification of the payments pending on our account. We have been in contact with more than 10 people at GYG, they admit the fraudulent bookings and the fraudulent transactions but refuse to refund the full balance of money to us.”

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Posted 4 months ago

“I should have checked this website before. GYG is a scam. They don't run any tours but work as a front to actual tour providers. Zero customer service or understanding. Charged me eventhough I did not attend the tour or was even in the country. Tried to cancel within 2 hours of reservation and got nowhere with them. Avoid them at all costs.”

Helpful Report

Posted 4 months ago

GetYourGuide is rated 1.3 based on 254 reviews