Zealthy Reviews

Name: Zealthy
Address: 429 lenox avenue, Miami Beach, Florida
Rating: 4.20

4.2 Rating 541 Reviews

80 %

of reviewers recommend Zealthy

Company Reviews

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About Zealthy:

High-quality virtual care including primary care, mental health, metabolic health, and more. Get personalized care from anywhere with or without insurance. Our comprehensive approach includes remote video visits with high-quality medical providers, messaging with your provider and coordination team, prescription and medication delivery, and more!

Affordable services and medication:
We work with major insurance providers to make care affordable to you. Get Rx if medically appropriate delivered to your home or picked up at a pharmacy. You will have the ability to message with your care team and schedule follow-ups.

Phone: 877-870-0323

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can't say enough nice things about the Zealthy weight loss coaches and doctors. They really go out of their way to help you reach your goals. It's been just a few weeks and I feel like everything is so much easier than before when I was just dieting. HIGHLY RECOMMENDED!”

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Posted 11 months ago

“Super easy to sign up and get medicine for weight loss. I was with another company and they were charging me a lot more. No problems here.”

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Posted 11 months ago

“ZEALTHY IS A SCAM! They tell you that they are going to submit to your insurance for preauthorization, but before my preauthorization had even been submitted, an employee accidentally sent me a text telling me that insurance doesn't cover the compounded medications. In other words, they already know that it won't be covered and they tell you that you only have to pay for the first month of meds, before they get authorization from your insurance. They then autoship at full price without letting you know. I placed my order at almost midnight on Friday night. I cancelled it Saturday after learning I was being scammed by Zealthy. They ignored my requests and on Monday they told me "oops your order shipped and we can't refund or cancel shipped orders." They also start shipping meds before a provider really reviews your information, so there is zero medical oversight. This company should be sued and I have no doubt there will end up being a massive class action suit. There is also no real care team-- you can't reach anyone by phone or email. All you'll get is a voicemail and they don't return calls.”

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Posted 11 months ago

Hello. Within the signup flow, we do not bill for anything without showing the costs. We will review the flow to see if there's a way we can make the costs more clear. We work with insurance to cover brand name medications. Unfortunately, compound medications are not covered by insurance. They are significantly less expensive than brand name medication out-of-pocket (~80% less). If you requested compound medication, we work as quickly as possible to process and ship that medication, since members want to get medication as quickly as possible. It looks like your medication was processed upon receipt.

Posted 10 months ago

“This company was recommended by a friend. I joined, they took my money and I didn’t receive medication for over a month. When I tried to cancel, they said I was unable to. I finally received 1 month of medication almost 6 weeks later. Then when it was time for my second dose (I purchased 3 mo membership) I was told I couldn’t get the medication I was on and they tried to switch me to another one. I was Inundated with texts and emails after my initial purchase up to 30 a week I even requested they stop and was told that was not possible. This was a horrible experience and complete FRAUD! Please save yourself the headache and go to a reputable weight loss provider!”

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Posted 11 months ago

“Other than the medication that I finally received (after they lost my order) working well, this company is a joke. Horrible customer service. Horrible communication between all of the “providers.” Horribly expensive “membership” fee that was required monthly that you received hardly any support from. I constantly had unanswered questions and concerns and it would take them sometimes a week to get back to me with a less than adequate answer. All in all a horrible experience, so I switched companies. Zero stars.”

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Posted 11 months ago

“The absolute worse. The communication is great at first, but turns horrible as soon as they collect your money. They continue to say that your insurance hasn’t responded (although they advertise it takes a week or two - I’m going on 3 months and Haven’t heard a thing.) they continue to charge you a monthly fee even though they aren’t providing you with anything of substance. The coaching is a joke. They ask you how you’re doing, expect you to just refer to online material and come up with your own solution…which I could easily do for free. All the coaching gets you is a “YOU GOT THIS.” They magically offer you a ”discounted” version of a GLP-1 which ends up totaling over $700 since they force you to signup for the monthly program for three months in order to get the medication because they need to “monitor” you. Not one single NP has asked me how I was doing in two months. The website will say one thing. The thread of nurse practitioners will say something else and your billing and medication cycle will also be different. I’d get an email saying it was time to renew, so I’d do that (assuming they meant refill), then I go to do that using the link they suggest and then be prompted to sign up for another three months (even though this was only my first refill of the 3 month prescription I already paid for.) Then I complained and got my medication, and a day later got an email saying my prescription expired or they were advertising some other discount. I tried cancelling my account- no one ever picks up the phone and I have yet to hear from anyone via email. It’s been 1 week. I’m not sure if this is a scam or if it is just the most poorly managed site on earth. DONT DO IT. I also took the medication and have been eating well and haven’t lost ANY weight. Wouldn’t be surprised if they are prescribing water. If someone is a lawyer. Please look into this.”

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Posted 11 months ago

“I turned to Zealthy for access to the starter dose of weight loss medication due to the national shortage. After a month, I am no closer to the medication. They said they sent out my first dose on 1/11 and I paid $275 for it. After two weeks of waiting, it never showed up. Today, they charged me another $275 and mailed out another dose (even though they told me they could no longer ship to my state) BUT they sent it to a random address I don’t have on file. When I called to ask what is going on, their customer service representative was incompetent and seemed to be reading off a script that did not answer my questions. I believe their providers and coaches utilize AI to communicate which is incredibly harmful for people taking this medication. I am waiting the estimated 1-2 days to have their escalation team reach out to me, then I’m doing a charge back and reaching out to the Better Business Bureau. The fact that I’ve been charged twice for medication I have not received is disgusting. They also say “no refunds” even if they mailed medication to a random address. Then they’ll have the audacity to tell you to go to that address to pick it up yourself. Absolutely vile business practices. Zealthy is a scam and will only take take take your money, providing haphazard medical advice in the meantime. Please be cautious before giving them your money. You’re unlikely to see anything from it.”

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Posted 11 months ago

“I started Zealthy in October 2023. I don’t think this company is necessarily a complete scam, but a lot of annoying things added up over the months I used their service. I cancelled my membership with them in January 2024. My first month was discounted, which was great. What they don’t tell you is that they keep offering you “discounts” if you pay 3 months at a time in advance. This company requires a membership fee separate from the GLP-1 medication. My “care team” first tried to get prior authorizations for name brand drugs (Ozempic, Wegovy, then Saxenda) using my insurance. This took a week or more per request. I was able to log into my insurance to see whether or not I was approved immediately, it just took Zealthy 5+ days each time to tell me. For some reason, my care team did not offer compounded options right away even though I explicitly asked about them. I basically spent a month on a membership fee to get nothing done. Here is a detailed list of my other issues: • I was approved for Saxenda, but I didn’t realize it was a daily injection and not as effective as semaglutide. No one explained this to me beforehand • I had multiple questions about interactions with meditations I’m taking, it took a while to get answers • Pricing is very confusing - especially over text. Some places it says semaglutide as low as $130/month, some places it says $150/month. I still have no idea how this is even possible through this company. No one gives you a direct answer. The advertised price was different than what I was actually charged. Their renewal options are also unclear. I ended up paying $800 total for 3 months of semaglutide & membership. It wasn’t clear to me whether the cost would be increased when I got to the higher doses • Chat functionality to communicate with them on their website is not that great. They have you download an “app” which is just a bookmark to their website. This is a bit misleading. Plus it’s not well engineered • My “care team” was made up of seemingly random people and they only communicate via this chat messaging system, which felt very impersonal. I had multiple doctors and admin people chime in which was also a bit weird • Text messages to notify me that I had chat responses on their site stopped working (which means I missed messages until I checked the website on my own) • Chat says “expected wait time 2-3 days” for each message. It was frustrating to have to wait so long for responses • My care team sent me multiple links that did not work. I’d tell them this and they would send me more broken links • When the form to refill semaglutide worked, they asked me for more money at the end even though I paid ahead for 3 months. That made no sense if it was a refill form. I ended up having to contact the pharmacy directly. I don’t think I was supposed to do that but they were always nice and helpful • Someone did answer when I called the listed phone number for Zealthy support, but they were unable to give shipping details for medication or any real information. They told me my monthly shipments would just come automatically (which they did not) • Coaching was OK, but they just pointed you to the generic diet and exercise plans on the website (I didn’t need this) • Tracking information for any medication was delayed before it showed up in my account and it never updated in my account when the shipment was received. You would think that this would work really well, but it did not • The website is very buggy - many times it stuck on the loading screens • i was told I would get a “pen injector” for compounded semaglutide, but that was not the case. They sent me a vial and syringes • No detailed instructions were given in the beginning on how to use insulin syringes. Eventually they had a video • When the package arrived, it wasn’t packaged well for medication. It was a loosely sealed bag with an ice pack • Overall this feels like start-up and very disorganized. They are not thinking about the customer’s experience • I received a random message that said my account was cancelled. My care team told me to ignore this • Unclear whether the compounded medication even worked. I have used Ozempic before and lost weight. I did not lose any weight with this company in 3 months, even though I watch what I eat and exercise daily • Forgot to send the “included” oral medications, even after I reminded my care team • The Pharmacy they use is Red Rock St. George. When I contacted them a few times for my last refill, they said, “we were making medication, this might be the vial we were missing.” This does not inspire confidence in the source of my medication I decided after all of this to switch to a different company who has excellent ratings on TrustPilot. So far, they have been extremely professional and easy to communicate with. I will leave a review for this new company on TrustPilot in a few months!”

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Posted 11 months ago

“Zealthy is a scam service. They will delay prior auth for as long as it takes to rid you of your money, then they will request two months of service payments in advance before shipping your script to your pharmacy. And oh year, the medications are currently on backorder. It's a monetary gimic. Avoid at all costs -- leaving reviews everywhere I can.”

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Posted 11 months ago

“Thank good for Zealthy! It's been really easy getting started. Zealthy got my meds covered by my insurance and it's such a time saver just messaging with my doctor/not going to the doctor's office. Really happy they made it so easy.”

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Posted 11 months ago

“Zealthy has been a huge help in helping me lose weight. I already knew my insurance didn't cover Wegovy or the brand name injections so I was looking for semaglutide. They're offer was lower that Ro and other companies. The box came with everything I needed. It's just one shot every week. I'm much less hungry than I was so I'm making a lot of progress. Down around 21 lbs so far.”

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Posted 11 months ago

“LOve Zealthy! Recommend 100%”

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Posted 11 months ago

“I've been using Zealthy for 6 weeks now and everything has been excellent. My provider asked straightforward questions and quickly provided my prescription. I received my medication in just a few days. I'm down 13 lbs!”

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Posted 11 months ago

“I'm a huge fan of my coach, Caitlin! Such great energy. I feel more motivated than ever that I'll be able to lose the 40 lbs I'm looking to lose and keep it off. The program overall is expensive, but it's not that much more than the gym membership I had and I've decided to trade that for this and run in my neighborhood and use the gym in my building. Also - Zealthy is cheaper than the other options I looked at.”

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Posted 11 months ago

“So far, so good! Got my meds yesterday. Everything has been thumbs up for me.”

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Posted 11 months ago

“I've been very impressed with the communication and assistance Zealthy provides throughout this whole process. I was excited to get my first package with meds, and the entire packaging was top notch! I am very happy I have found Zealthy to assist with my weight loss.”

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Posted 11 months ago

“Seamless process. Create an account. Answer a few medical questions online. Medication approval within 48hrs. You get a weight loss coach to guide you/give tips. They are as involved as you want them to be. Got the GLP1 medication within 7 days. So easy!!”

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Posted 11 months ago

“i like how easy it was to get my Ozempic prescription. The intake form kind of took a long time but once I completed it all the way, the zealthy doc reviewed it and sent the prescription to my pharmacy. Simple”

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Posted 11 months ago

“Completed my intake form last week. Super easy. Just received my meds!! Super happy. Exited to get started!”

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Posted 11 months ago

“My insurance doesn't cover ozempic/zepbound so i was looking for a cheaper option. Zealthy cost less than the other options I looked at - even when they looked like they were less expensive at first, zealthy was less once I got to check out. Everybody charges for medicine and the prescription separately so it ends up being more. My doctor gave me semaglutide...they sent it in the mail in a box with everything I needed. I was a little scared to do the shot myself at first but my son helped me the first couple times and they have a video that shows you how. Now it's no problem. Just once a week. It's so much easier to watch what I eat now - and already lost 15 lbs”

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Posted 11 months ago

Zealthy is rated 4.2 based on 541 reviews