Glasses Direct Reviews

Name: Glasses Direct
Address: Gemini House, Hargreaves Road, Groundwell, Wiltshire United Kingdom, Wiltshire
Rating: 1.93

1.9 Rating 144 Reviews

22 %

of reviewers recommend Glasses Direct

Company Reviews

Questions

Metrics

1.9

Based on 144 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

08456 882020

Email:

ask@glassesdirect.co.uk

Location:

Gemini House, Hargreaves Road, Groundwell, Wiltshire United Kingdom
Wiltshire
SN25 5AZ

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Glasses Direct 2 star review on 1st September 2024

Christopher Morton

Glasses Direct 1 star review on 19th August 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Completely and utterly useless, I placed an order nearly a month ago providing them with all the important information included on my prescription including the date on the prescription. Nearly a month on that date now falls outside of the range the accept so they will no longer process my order. Had they processed my order on the date I made it I'd have my glasses by now and probably be a happy customer. On top of that they asked me for a photo holding a "credit card sized card to my head", I chose one made of cardboard as it was one containing no sensitive information but it was identical in size to a credit card. Apparently they can't take a measurement because it's made of cardboard instead of plastic... If they can't judge dimensions based on the material of the object I certainly won't be trusting them at any point with the more delicate measurements of my prescription.”

Helpful Report

Posted 5 years ago

“NOPE NOPE NOPE NOPE PLEASE AVOID THIS COMPANY AT ALL COSTS. I BOUGHT 3 PAIRS OF GLASSES OF THE SAME MODEL, AND THEY ALL ENDED UP HAVING A FAULTY HINGE. IT IS IMPOSSIBLE TO REACH CUSTOMER SERVICES, AND THEY JUST SEEM TO WANT TO TAKE YOUR MONEY. POOR QUALITY LENSES AND FRAMES. GO ELSEWHERE IF YOU NEED GLASSES. SAVE YOURSELF THE HASSLE. BOUGHT FOR FAMILY PRIOR TO A PURCHASE OF MY OWN, AND THEY TOO HAD THE SAME PROBLEM. I WAS STUPID TO PUT TRUST IN THIS COMPANY”

Helpful Report

Posted 5 years ago

“I’ve used glasses direct before and no problems. This time however there were numerous problems, having placed your order and parted with your money. I sent my script and was told it would be 5 days to reply to the e mail. Same again when they wanted measurement for Varifocals! Glasses eventually arrived. Varifocals to completely wrong prescription and I was trying to drive in them. Numerous phone calls between 10-20 minutes on phone waiting in queue each time. Sent glasses back. No contact. Phone call said needed other free pair back for full refund and had gone ahead to change the lenses without contacting me. Eventually refunded me but no recompense.Will never use them again. And advise others not to either.”

Helpful Report

Posted 5 years ago

“This company is a big fat rip off rip-off . A waste of time. I ordered using their 2 for £ 19 deal with the correct code. But the second pair never arrived. After many times trying to contact them unsuccessfully by phone , I sent an email which was unsatisfactory in reply. I was told that the frames I had chosen were to cheap to be in the deal. The advertising loudly proclaimed that it was a two pair for £ 19 deal. How could my frames which were more expensive than the deal not be included??????? I received no satisfaction so naturally wont be using glasses direct again!!!!!!!”

Helpful Report

Posted 5 years ago

“This company is a waste of time. I have for many, many years bought my contact lenses and glasses online. With my contact lens supplier I put my prescription into their website then 2 days later without fail they arrive. My glasses supplier, I enter the prescription the a week or so later they turn up. I couldn't remember where i got my glasses from last time, I need a new pair as my existing ones were broken by our baby daughter, so I did a search for a glasses company. Glasses Direct came up, i went on their website site and took advantage of their 'buy 1 pair get another much cheaper' style deal. I put my prescription in, first thing it wants a prescription no older then 2 weeks. No problem, I just changed the date to suit. All done, all ordered. Well so i though! I few days later i got an email asking for a copy of my prescription!!! Why!! I uploaded a prescription, thinking that was it. Glasses would turn up in a week or 2. No they didn't! Instead I had another email asking me to hold up a credit card to my face so they can measure pupil distance. Again why?!! I sent a blunt reply saying "Just get on and make the glasses I've paid for. Thankyou" Then another week later, still no glasses, just another pointless email asking about holding a credit card up, pupil distance.....etc. I canceled my order and said I would take my business else where, as it was too much messing about, and to much of an ordeal. People order online for price and ease. They don't all the above BS and haven't got time for it either. Please take your business else where.”

Helpful Report

Posted 5 years ago

“I ordered two pairs of glasses, only one pair arrived, for some reason the second pair was returned to glasses direct ( not by me I am still waiting to receive the second pair). Glassesdirect sent an email saying the second pair had been returned to them and saying no instructions were filled out on the returns form (not surprising as it was not me that returned them - maybe they were delivered to an incorrect address and returned because of that ) , and could I contact then, and let them know my instructions. Not surprising as it was not me that returned them - maybe they were delivered to an incorrect address and returned because of that . I have sent them seven emails, none of which have been answered or actioned and tried numerous times to contact them by phone, they don't seem to answer the phone at all, I have not managed to get my second pair of glasses”

Helpful Report

Posted 5 years ago

“Shocking. Sent in my prescription over 3 weeks ago. It takes a week for them to reply and they are asking for information that has already been provided. Don't bother trying to call, they never answer. The only contact seems to be by email. They are happy to take my money, but not to provide me with the goods I've paid for. AVOID”

Helpful Report

Posted 5 years ago

“Update, since posting my review I received a call from "Glasses Direct" saying they had sent me an email saying because my prescription was "complicated" the thickness of the lens would be 7mm!! unless I upgraded to "Gold" ( at extra cost ). My glasses from a High Street Opticians are normal thickness. They have promised me a refund, I won't be using an On-Line company again”

Helpful Report

Posted 6 years ago

“I ordered two pair of glasses and over two weeks have passed, no sign of the glasses and no answer to my emails no answer to my phone-calls or recorded messages I'll try to get my money back but it will take some time. I will update this review.”

Helpful Report

Posted 6 years ago

“Send a pair of existing frames, waited ages to hear then an abrupt, rude phone call lasting under 30 seconds to say they could not be reglazed with no explaination why. One of the smaller, independent online glazers did it immediately with great customer service. I’d rather pay a fraction more than give any money to these fools.”

Helpful Report

Posted 6 years ago

“If you are going into LIQUIDATION? pls advise so I may make alternative arrangements for my glasses. Lines closed & no glasses, no response to emails no refund nothing. What is going on??? BUYER BEWARE there are people all over FB in same predicament left without glasses.”

Helpful Report

Posted 6 years ago

“Seems like you only reply to me when I leave an angry review online. Okay, let's try reviews.co.uk now. Awful service. Ordered a trial. Took them over a week just to send it. A system error, they said. Or maybe no stock. They weren't sure. Anyways, after 2 home trials, I picked what I want. over a week later they send me an email asking to confirm my prescription. Honestly, I was expecting the glasses to arrive by then, especially since all the info was provided from the offset. Fine. Sent them a picture of myself, so they can measure my PD. Another bloody week later, they email saying that for compliance reasons they need a photocopy of my prescription (why not ask when ordering???!!). This wasn't made explicit in the email at all! Fuckig, fine. Sent a picture of my prescription. Does it work? Does it not? Is my order being fulfilled? Should I just give up on my new glasses? And no, we don't care that you had a busy Black Friday. If you offer something then make sure you can fulfill it. Or at least have the decency to respond in an appropriate manner. You said that my query was marked as urgent. So why can't you respond? It's been 2 days from the last email. Feel free to call the phone number, they say. Okay. Let's try the number. Just wasted 25 (!) minutes of my life - no bloody answer. No buying glasses online for me no more”

Helpful Report

Posted 6 years ago

“I tried to buy glasses from Glasses Direct. They took my money and then said they needed to ask me a question. I replied they could ask me via email. They insisted I call them but refused to tell me why. I suspected they just wanted to sell me more stuff. In the end I said either send me my specs or refund me my money. They refunded my money. I still don't know why they wanted me to call them. What a waste of my time.”

Helpful Report

Posted 6 years ago

“Sorry i got involved with them. should always remember if it seems to good to be true it normally is. Taken my money and are now unable to contact. ARE THEY IN FINANCIAL TROUBLE AND STILL TAKING ORDERS. stay clear.”

Helpful Report

Posted 6 years ago

“glasses were dreadful quality. marked on temple, hinge was chipped, overall quality was very very poor. obviously the "value" range is from China which probably cost about £2. Customer service on the phone is less than impressive. Clearly they havent been trained in delivering good customer service. Delivery was prompt though.”

Helpful Report

Posted 6 years ago

“Paid a small fortune for a pair of varifocals the leg fell off because the screw came out and we were asked to pay just short of £40.00 a 1/3 of the price for a new frame ( the leg was lost in a restaurant)as they don't supply spares they had only been used a few times I feel this should not have happened in the first place and is a bit of a rip off”

Helpful Report

Posted 6 years ago

“Ordered two pairs 8th January 2018 and at end of February have still received nothing other than excuses. When you telephone them (last week) they have a pre-recorded message saying that they are so busy answering emails that nobody is taking calls. Clearly going out of business.”

Helpful Report

Posted 7 years ago

“Do NOT buy from these. I purchased 3 pairs of glasses: One badly made, one hurt my nose and one I didn't like. I returned all 3 pairs, asking for a refund on 1 pair and alteration on the other 2 pairs. Over the last 5 weeks I have had several different excuses regarding the whereabouts of my returned glasses. It started with them saying they've returned 2 pairs and refunded 1 pair. After many emails back and forth, they said they'll deal with it. Now they're saying they haven't received my glasses, despite me seeing on royal mail tracking that they back in mid January, along with their claim to have returned them to me. It's infuriating. I just want my glasses/refund. What's going on?”

Helpful Report

Posted 7 years ago

“THINK TWO WISE BEFORE BUYING FROM THIS COMPANY . two month after ordered my glasses, they arrived 'not very happy with it at all, the lens did not match my prescription , sent it back and after one week i received the same lens, i lost £70 , customer service not good , quality not good , my recommendation is buy from high street which are better value and services.”

Helpful Report

Posted 7 years ago

“I have purchased two pairs of designer glasses from them with scratch resistant lenses. After 4 weeks the lenses were so scratched they were in in - usable. I am sitting here in Boots glasses which have perfect lenses after 5 years. There customer services were not prepared to do anything.... Unless I paid again.... don't buy from these cowboys!”

Helpful Report

Posted 7 years ago

Glasses Direct is rated 1.9 based on 144 reviews