Go Outdoors Reviews

Name: Go Outdoors
Rating: 2.00

2.0 Rating 650 Reviews

24 %

of reviewers recommend Go Outdoors

Company Reviews

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Metrics

2.0

Based on 650 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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08450 020888

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Go Outdoors 3 star review on 2nd January 2023

Anonymous

Go Outdoors 1 star review on 14th July 2022

Steven

Go Outdoors 5 star review on 18th June 2022

Jayne Bowen

Go Outdoors 5 star review on 15th April 2022

Sarah Bates

Go Outdoors 1 star review on 4th March 2022

Frank Grad

Anonymous

Anonymous // 01/01/2019

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“Item purchased as click and collect was not in stock when I arrived at the shop having driven some distance... and then the shop manager tried to make out that it was my fault!!!”

Helpful Report

Posted 3 years ago

“This company should not be allowed to trade, it is totally disfunctional. My advice is to avoid them. Took 2 month to get a refund on a cancelled order, thanks to paypal resolution centre. The company CS would not go it. It seems their policy is not to refund anyone.”

Helpful Report

Posted 3 years ago

“After making two different borders at two separate times u have same result.The item is out of stock and apply for refund.So all the time you spent looking for the right product is wasted .The money side could be seen that they are doing this multiple times every day to keep a flow of money coming into their bank account.A few thousand customers a week equals a nice income on interest.I feel let down and I would not recommend anyone uses them if they value their time and money.”

Helpful Report

Posted 3 years ago

“As my local store is too far AWAY, I purchased on line, big mistake, I would normally expect if goods go faulty to return on line, however customer service is zero as they expect you to take it to nearest store. Avoid dealing as you will regret it like me.”

Helpful Report

Posted 3 years ago

“Terrible terrible service. Ordered 2 bags or Weber charcoal, 3 weeks later 1 bag arrives (packaging was not damaged or opened). Contacted customer services and was told I had to fill out a long form declaring that I had not received the package. I explained that I had received the package but there was only half the order in it. They refused to investigate why only 1 item had been sent instead said that I had to sign a legal; declaration that Hermes had not delivered the parcel so that they could claim the loss against them. I explained that not only was that not correct or ethical but was also illegal. The refused to do any investigation without this form so I filled it in and deleted the part that stated I had not received the parcel. They eventually after 2 weeks and 8 e-mails agreed that this would suffice. 2 weeks later, no word. e-mailed again and was told it takes upto 15 working days to investigate, waited the 3 weeks and contacted again was told then that the form had only been submitted to the relevant department 9 days after I emailed it to customer support, waited another two weeks email 3 times with no response. Raised a complaint through PayPal, got no response, had to escalate to claim through PayPal, no response. Eventually refunded for the missing item through PayPal claims again no response from gooutdoors. Terrible terrible service, I will NEVER buy from here again and would suggest others avoid too!”

Helpful Report

Posted 3 years ago

“Initially ordered online from Ultimate Outdoors part of the same group as GoOutdoors, we were sent the wrong item so had to find time to take it to a CollectPlus location to return it. Re-ordered from the GoOutdoors website and again was sent the wrong item! All I can say is absolutely appalling customer service from such a large company. It has taken over a week to get the correct item and cost me £64.65 for a Rucksack advertised at £55.00 in store plus a £5.00 Go Outdoors card, whilst also using my blue light discount card. My time might not be important to GoOutdoors but a round journey of nearly 50km to return the items to my nearest store should not have been required, nor should have been the previous trip to Collect Plus to return the initial item that was incorrectly sent by them. Perhaps if they had not sent the wrong item on two occasions we would have not felt it necessary to make the 50km round journey to ensure that we got the correct item! I would also suggest that GoOutdoors provide correct information to customers as they now state that they DO NOT ACCEPT the Blue Light Discount card in store despite it being advertised!”

Helpful Report

Posted 3 years ago

“Great website and products. I got exactly what I wanted for a gteat price.”

Helpful Report

Posted 3 years ago

“Ordered fishing bait to local store get text message to collect only one item there. So I was going to cancel my order and get refund. Wasted journey.But then the Manager of the Norwich store and Kyle from customer service manged to sort the missing items and refund one cancelled item. Big thankyou for sorting it out. Will be using them again”

Helpful Report

Posted 3 years ago

“Ordered 5 x 5kg bags of boilies for £177 online, delivery said up to 7 days, called 12 days later to be told they had cancelled the order without informing or refunding me!!!!!!!!!!!!!!!!!!!!!!”

Helpful Report

Posted 3 years ago

“AVOID IF YOU SHOP ONLINE!! Bought tent extension online, and received email that day that it’s ready for despatch that hermes will provide me update of delivery and gave me tracking number, tracked it everyday( tracking says Hermes are expecting it ) waited a week and still hasn’t receive it. No change on hermes tracking since that email. Called their costumer service, the person on the phone looked up the tracking ( as if I haven’t done that) and said that the package probably lost in transit!! They asked me if i want a refund or they will send another one! I chose a refund! Will see how long the refund will take! I actually found same one in millets £25 lower than their price and you have to purchase their discount card to avail their so called lower price where you can find somewhere lower than their price! Just avoid this company!”

Helpful Report

Posted 3 years ago

“10% Price match offered is rubbish. They delay getting back with information. Even after chasing a response after 5 days (Told to wait).Then your out of time...”

Helpful Report

Posted 3 years ago

“Not very good service in store”

Helpful Report

Posted 3 years ago

“Prices are competitive. Note the main price displayed is after the discount, however the undiscounted price also displayed, albeit in smaller print, so no attempt to mis lead. The staff in the Reading store were very helpful and Kiara on check out helped with checking on line availability of a couple of items.”

Helpful Report

Posted 3 years ago

“My wife ordered me some boots for a charity walk in The Lakes phoned them up to ask where they are the customer service girl waffled some excuse about them not being in stock where they were sent from- you think that they would now send them from a location where they were in stock - WRONG phoned AGAIN the customer service Lady said she would PUSH them through the system this was a week ago still no confirmation email they now won’t talk to me as my wife ordered the boots and can only speak to her and still NO BOOTS so so so frustrating they promised that the boots would be here and I’ve had nothing from them-BE WARNED DO NOT ORDER ANYTHING ONLINE WITH THESE CLOWNS”

Helpful Report

Posted 3 years ago

“Ordered jacket online, after 10 days no communication from them except email adverts. I phoned them on day 10 in accordance with their contract terms and conditions which do not seem to follow UK Consumer Contract Regulations- I was informed that the order was cancelled by them! They had not informed me nor actioned a refund. The poor customer care advisor was very apologetic, and a refund was initiated straight away. She does not deserve to be front of house for such a dismal organisation. Go Outdoors!!?? Nope - Go Elsewhere”

Helpful Report

Posted 3 years ago

“Placed an order for a couple of waterproof jackets, for click and collect in store. A week later and no sign of the jackets. Multiple phone calls to the local store went unanswered, even though the confirmation email said to call that number with any queries. "Customer Services" were useless, I managed to get hold of someone in Go Outdoors, all they would do is check the tracking link (as if I haven't done that myself before calling!). Why they have to have the jackets couriered is beyond me, they have a massive warehouse store full of goodies, and with my countries weather this is the kind of thing they should/would be expected to stock en-mass. Terrible service, incredibly slow delivery, yet to see anything materialise for my fifty quid. Shame really as my local scout leader recommended the store, guess he will rethink that that I tell him of this experience. Avoid.”

Helpful Report

Posted 3 years ago

“Went in to oxford branch to buy new walking boots, no one around to deal with the sale, told the lady on till who seemed disinterested but said she could get someone I said no as waited long enough, she puffed and smirked as I left. I can spend my money anywhere, you need to do much better.”

Helpful Report

Posted 3 years ago

“If there could be 0 stars they would get them! Sent goods to a wrong address (my mistake) but then leading me on for 3 months (in which time I could call delivery service) promising THEY WILL investigate it and that I should do nothing, just to tell me they can't do anything now as it's too late and can't refund the money. And now I'm stuck with no goods and no money and noone to complain to after such a long time.. Worst costumer service ever and I will definitely never shop with them again!!!”

Helpful Report

Posted 3 years ago

“What a way to run a business, NOT!! Last 2 orders have taken weeks to arrive, my last order never appearing Apparently they didn't know about the order in the warehouse so if I hadn't have rung to see where it was I would never have received it. Bought items from other online camping companies recently with no problems so I suggest you try elsewhere”

Helpful Report

Posted 3 years ago

“Ordered on line , delivery was too late , three weeks later still waiting for a refund”

Helpful Report

Posted 3 years ago

Go Outdoors is rated 2.0 based on 650 reviews