Go Outdoors Reviews

Name: Go Outdoors
Rating: 2.00

2.0 Rating 647 Reviews

24 %

of reviewers recommend Go Outdoors

Company Reviews

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Metrics

2.0

Based on 647 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 19%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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08450 020888

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Go Outdoors 3 star review on 2nd January 2023

Anonymous

Go Outdoors 1 star review on 14th July 2022

Steven

Go Outdoors 5 star review on 18th June 2022

Jayne Bowen

Go Outdoors 5 star review on 15th April 2022

Sarah Bates

Go Outdoors 1 star review on 4th March 2022

Frank Grad

Anonymous

Anonymous // 01/01/2019

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“If I could give no stars, I would! Long story: Ordered boots in the sale beginning of March - there was (apparently) a technical issue meaning I had to cancel my order and repurchase. I was promised the price I paid would be honoured and I would also receive 10% discount. The new order has still not been dispatched and I have not been refunded. Customer service invent a number of rules around refunding, dispatching and technical issues to get you off the phone. One moment I can't be refunded over the phone, the next they say they can over email ... but not the correct amount. Going round and round in circles. Now approaching the end of May. Such a waste of time and disgusting service - please order elsewhere.”

Helpful Report

Posted 3 years ago

“Made 3 orders, 2 time they have missed an item, first one was a minor item, so let it slide, thinking it was out of stock, and would be sent later, it wasn't. The second one was the main item in the order. Absolutely abysmal service. Go Outdoors are by far the worst retail company I have ever had the misfortune to deal with. Its been almost a month and still not resolved the issue, they are just blaming other deparments, and passing me from pillar to post. AVOID AT ALL COSTS!!!!!”

Helpful Report

Posted 3 years ago

“On two occasions they have taken an order (and the money) then failed to deliver a number of items. Unhelpful customer service and no guarantee you will actually receive what is in your basket. Avoid.”

Helpful Report

Posted 3 years ago

“I placed an order which was accepted, then cancelled by go outdoors. Head office is saying the item is still showing as available. I keep trying to telephone the store to enquire, no answer at all from the Sheffield or Doncaster stores. Need some staff on their telephone lines.”

Helpful Report

Posted 3 years ago

“This company is a disgrace! 28 emails back and for and still no refund avoid buying anything from this company they are liars.”

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Posted 3 years ago

“I Purchased a berghaus air4 tent carpet. When opening the carpet we noticed there were leaves and a big purple stain on the carpet, obviously been used. I informed go outdoors and was instructed to return the carpet for a refund, all I wanted was a replacement carpet, but this is not there policy. After 22 days, several phone calls and threatening legal action I got my money refunded. I feel totally disgusted with service I received from the CUSTOMER CARE TEAM, if this is how they look after there customers, I'm glad I will never be one again.”

Helpful Report

Posted 3 years ago

“Berghaus air 4 tent carpet”

Helpful Report

Posted 3 years ago

“Bought a pair of walking boots at the Wigan store. Customer service was helpful and professional and I would like to thank Kieran and Michelle for their kind attention.”

Helpful Report

Posted 3 years ago

“Avoid like all the other comments customer service appalling. Ordered clock n collect at erdington branch. Put in my discount card number online and the items were reduced to £20 in total. When I got to store they wanted to charge me £25 as he said my card had expired. When I asked why online this had not come up as invalid or expired!! He said he didn’t know. I asked to speak to the manager because tbh if I had known I could have got the items cheaper else where as I hate the attitude of go outdoors staff!!! Manager came over not having it he said if you use a discount t code online and it’s no good not his fault. I said yes it is if it’s ur discount card and your system isn’t good enough to tell customers it has expired. He said it was my fault I should have remembered I had had it 12 months. Are you joking!!!!!! I left the store without my items as I was determined to only pay what my email said I had to pay instore. I sat in the car and called their customer service and a lady answered looked at my order and agreed I should only have to pay £20. I walked in with my phone and told to so called manager that I had his head office on and he really didn’t give a dam. He said he would call them and 15 minutes later he came off the phone and said it’s wrong but he will honour it!!! And then started to argue with me as a customer why he was right. I said I’m not arguing with you just get my items. I will never step foot in go outdoors again this is the 3rd time they have cocked up with stock or prices and I think they are trained to be as obnoxious as possible and then they become managers!!!!”

Helpful Report

Posted 3 years ago

“Cowboy seller waste of time !! After 10 days they didn't dispatch goods and refuse refund !! thet rip u off !!”

Helpful Report

Posted 3 years ago

“Sue at Scunthorpe was helpful and offered me good advise.”

Helpful Report

Posted 3 years ago

“Failed to deliver an order. Failed to explain why. Still hasn’t even been picked and packed but they refuse to provide a refund. Do not buy from Go Outdoors.”

Helpful Report

Posted 3 years ago

“Katherine at 1393 at your Taunton store was very helpful today, polite and courteous. Thank you.”

Helpful Report

Posted 3 years ago

“Do not honour price match Very poor customer service”

Helpful Report

Posted 3 years ago

“Under-deliver, that's if they deliver at all. The third rate carrier service they use is nigh on useless, and the customer service experience is woeful. Managed to get a refund in the end. I will be very surprised if they don't end up in administration again. There are much better retailers out there.”

Helpful Report

Posted 3 years ago

“Mine is a similar story to all the others on here... Items cancelled after being ordered. Luckily for me I never pay them until I see the item. I always pick up in store and I'd advise anyone else to do the same... The latest pantomime started when I ordered a pair of boots. I chose to pick up in store (within an hour)... I waited for five hours before calling customer service... The first call was "handled" by a girl who was obviously treating it as her Saturday job. When asked if my boots were in store she repeatedly said they were. I asked her to call the store but she "wasn't allowed" to do that. I asked her why, if my goods were in store, hadn't I been informed. She said they were probably too busy. I told her that wasn't really an acceptable response. I then said I'd have probably have been better served going to Millett's... She said, "Well... we own Millett's so we'd get paid anyway..." I told her to grow up and terminated the call... The next call was to a guy who basically left me on hold for six minutes then dropped the call... The third operator told me the order hadn't reached the warehouse and said she'd push it through, sound familiar... The boots were there... Hoorah!... They existed. In Warrington... They are now pestering me to go and collect the boots from their Cardiff store... I'll pop down later if I can be bother. MY ADVICE: Go Elsewhere... But if you must deal with these fools, never pay up front...”

Helpful Report

Posted 3 years ago

“Avoid at all cost. Ordered a bbq 9 days ago on a 5 to 7 day delivery, After numerous emails and phone calls I'm just being told the same thing order waiting to be picked. I've asked when I might receive my goods & they just say don't know, I had a family BBQ planned for this weekend and it looks very likely no BBQ so will have to make alternative arrangements. This is the worst company I have ever dealt with they have £260 of my money no offer of refund and nothing seems to be being done to despatch my goods. I am probably going to have to go through my bank to claim money back”

Helpful Report

Posted 3 years ago

“reference: #18062399”

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Posted 3 years ago

“Poor returns service - now waited 14 days for a refund, Made contact and just told to wait. They have obviously lost my return. You can see that all the other positive reviews on here are made up. Order Number: 680764020”

Helpful Report

Posted 3 years ago

“SHOCKING CUSTOMER SERVICE I TRACKEDSHOES DOWN A PAIR OF SHOES CHEAPER SENT THE LINK TO GOs they refused to commit to their pleadge match the price plus -5 % never buy anything from them again”

Helpful Report

Posted 3 years ago

Go Outdoors is rated 2.0 based on 647 reviews