Go Outdoors Reviews

Name: Go Outdoors
Rating: 2.00

2.0 Rating 643 Reviews

24 %

of reviewers recommend Go Outdoors

Company Reviews

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Metrics

2.0

Based on 643 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 19%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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08450 020888

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Go Outdoors 3 star review on 2nd January 2023

Anonymous

Go Outdoors 1 star review on 14th July 2022

Steven

Go Outdoors 5 star review on 18th June 2022

Jayne Bowen

Go Outdoors 5 star review on 15th April 2022

Sarah Bates

Go Outdoors 1 star review on 4th March 2022

Frank Grad

Anonymous

Anonymous // 01/01/2019

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“I placed an order which was accepted, then cancelled by go outdoors. Head office is saying the item is still showing as available. I keep trying to telephone the store to enquire, no answer at all from the Sheffield or Doncaster stores. Need some staff on their telephone lines.”

Helpful Report

Posted 3 years ago

“This company is a disgrace! 28 emails back and for and still no refund avoid buying anything from this company they are liars.”

Helpful Report

Posted 3 years ago

“I Purchased a berghaus air4 tent carpet. When opening the carpet we noticed there were leaves and a big purple stain on the carpet, obviously been used. I informed go outdoors and was instructed to return the carpet for a refund, all I wanted was a replacement carpet, but this is not there policy. After 22 days, several phone calls and threatening legal action I got my money refunded. I feel totally disgusted with service I received from the CUSTOMER CARE TEAM, if this is how they look after there customers, I'm glad I will never be one again.”

Helpful Report

Posted 3 years ago

“Berghaus air 4 tent carpet”

Helpful Report

Posted 3 years ago

“Bought a pair of walking boots at the Wigan store. Customer service was helpful and professional and I would like to thank Kieran and Michelle for their kind attention.”

Helpful Report

Posted 3 years ago

“Avoid like all the other comments customer service appalling. Ordered clock n collect at erdington branch. Put in my discount card number online and the items were reduced to £20 in total. When I got to store they wanted to charge me £25 as he said my card had expired. When I asked why online this had not come up as invalid or expired!! He said he didn’t know. I asked to speak to the manager because tbh if I had known I could have got the items cheaper else where as I hate the attitude of go outdoors staff!!! Manager came over not having it he said if you use a discount t code online and it’s no good not his fault. I said yes it is if it’s ur discount card and your system isn’t good enough to tell customers it has expired. He said it was my fault I should have remembered I had had it 12 months. Are you joking!!!!!! I left the store without my items as I was determined to only pay what my email said I had to pay instore. I sat in the car and called their customer service and a lady answered looked at my order and agreed I should only have to pay £20. I walked in with my phone and told to so called manager that I had his head office on and he really didn’t give a dam. He said he would call them and 15 minutes later he came off the phone and said it’s wrong but he will honour it!!! And then started to argue with me as a customer why he was right. I said I’m not arguing with you just get my items. I will never step foot in go outdoors again this is the 3rd time they have cocked up with stock or prices and I think they are trained to be as obnoxious as possible and then they become managers!!!!”

Helpful Report

Posted 3 years ago

“Cowboy seller waste of time !! After 10 days they didn't dispatch goods and refuse refund !! thet rip u off !!”

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Posted 3 years ago

“Sue at Scunthorpe was helpful and offered me good advise.”

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Posted 3 years ago

“Failed to deliver an order. Failed to explain why. Still hasn’t even been picked and packed but they refuse to provide a refund. Do not buy from Go Outdoors.”

Helpful Report

Posted 3 years ago

“Katherine at 1393 at your Taunton store was very helpful today, polite and courteous. Thank you.”

Helpful Report

Posted 3 years ago

“Do not honour price match Very poor customer service”

Helpful Report

Posted 3 years ago

“Under-deliver, that's if they deliver at all. The third rate carrier service they use is nigh on useless, and the customer service experience is woeful. Managed to get a refund in the end. I will be very surprised if they don't end up in administration again. There are much better retailers out there.”

Helpful Report

Posted 3 years ago

“Mine is a similar story to all the others on here... Items cancelled after being ordered. Luckily for me I never pay them until I see the item. I always pick up in store and I'd advise anyone else to do the same... The latest pantomime started when I ordered a pair of boots. I chose to pick up in store (within an hour)... I waited for five hours before calling customer service... The first call was "handled" by a girl who was obviously treating it as her Saturday job. When asked if my boots were in store she repeatedly said they were. I asked her to call the store but she "wasn't allowed" to do that. I asked her why, if my goods were in store, hadn't I been informed. She said they were probably too busy. I told her that wasn't really an acceptable response. I then said I'd have probably have been better served going to Millett's... She said, "Well... we own Millett's so we'd get paid anyway..." I told her to grow up and terminated the call... The next call was to a guy who basically left me on hold for six minutes then dropped the call... The third operator told me the order hadn't reached the warehouse and said she'd push it through, sound familiar... The boots were there... Hoorah!... They existed. In Warrington... They are now pestering me to go and collect the boots from their Cardiff store... I'll pop down later if I can be bother. MY ADVICE: Go Elsewhere... But if you must deal with these fools, never pay up front...”

Helpful Report

Posted 3 years ago

“Avoid at all cost. Ordered a bbq 9 days ago on a 5 to 7 day delivery, After numerous emails and phone calls I'm just being told the same thing order waiting to be picked. I've asked when I might receive my goods & they just say don't know, I had a family BBQ planned for this weekend and it looks very likely no BBQ so will have to make alternative arrangements. This is the worst company I have ever dealt with they have £260 of my money no offer of refund and nothing seems to be being done to despatch my goods. I am probably going to have to go through my bank to claim money back”

Helpful Report

Posted 3 years ago

“reference: #18062399”

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Posted 3 years ago

“Poor returns service - now waited 14 days for a refund, Made contact and just told to wait. They have obviously lost my return. You can see that all the other positive reviews on here are made up. Order Number: 680764020”

Helpful Report

Posted 3 years ago

“SHOCKING CUSTOMER SERVICE I TRACKEDSHOES DOWN A PAIR OF SHOES CHEAPER SENT THE LINK TO GOs they refused to commit to their pleadge match the price plus -5 % never buy anything from them again”

Helpful Report

Posted 3 years ago

“I placed the order over one week ago and still not been dispatched, I called dozens of times and wanted them to cancel coz it took too long and I wouldn't be able to receive it after so long. they said it's not possible to cancel before they send it, and I need to contact Hermes with the tracking number and ask them to send back. I got the number after one weeks waiting time, I contacted Hermes and they say only the sender can change the address or have it returned. I contacted gooutdoors again and one guy was still making excuses and didn't want to have it returned, he was super rude and hung my call! After trying so many times and spending hours, finally a lady said they contacted Hermes and it could be returned but nothing guaranteed! I waited for one more day and Hermes said it's going to be delivered! I asked customer service and they say if they receive, it's a civil dispute between me and that house owner, which is none of their business!! I've been online shopping for decades and this is the worst experience!! I seldom used trust pilot or anything to review but this gooutdoors customer service just made me so angry! I bought 10s of thousands of products from gooutdoors shops including climbing equipment for 20+ people, camping equipment for 20+ people etc. I run an outdoor activity company and do regular purchases. It's my first time shopping online with them and I won't use it ever again, no matter how much discount they have! Won't even use their shops ever again! Also will tell all my colleagues to avoid!”

Go Outdoors 1 star review on 30th April 2021

Helpful Report

Posted 3 years ago

“Ok if you visit a store and they have what you want in stock. Online and click and collect, different story! Cancelled orders, items allegedly “lost in transit” and “unable to replace due to lack of stock” (despite still being listed as available for pick up in two local stores and for delivery). They’re either having serious financial difficulties, or are lying about stock levels and trying to order ‘just in time’”

Helpful Report

Posted 3 years ago

“Bought some running shoes - which I needed - and they sent me a pair with a defective lace clasp on the quick tie lace system. So I immediately sent them back unworn and unused. That was 3 weeks ago with still no word on when I’ll get my money back. To add insult to injury they’re inundating me with emails to buy more stuff from them. Yeah. Right.”

Helpful Report

Posted 3 years ago

Go Outdoors is rated 2.0 based on 643 reviews