Go Outdoors Reviews

Name: Go Outdoors
Rating: 2.00

2.0 Rating 647 Reviews

24 %

of reviewers recommend Go Outdoors

Company Reviews

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Metrics

2.0

Based on 647 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 19%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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08450 020888

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Go Outdoors 3 star review on 2nd January 2023

Anonymous

Go Outdoors 1 star review on 14th July 2022

Steven

Go Outdoors 5 star review on 18th June 2022

Jayne Bowen

Go Outdoors 5 star review on 15th April 2022

Sarah Bates

Go Outdoors 1 star review on 4th March 2022

Frank Grad

Anonymous

Anonymous // 01/01/2019

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“Took my money they cancelled half of my order days later , absolute joke of a company will NOT order from here again and I would recommend the people reading this don't order from there also , shocking”

Helpful Report

Posted 2 years ago

“Like many others, they cancelled my order several days after payment was taken.”

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Posted 2 years ago

“Ordered some fishing equipment for my husband for his birthday and they took the money including the yearly membership card (£5) then 5 days later cancelled the order but still have to pay for the card . Can't speak to anyone as the customer care no longer is in operation and just got an standard email back stating that even though the items may show available on website they may be out of stock. Terrible way to run a company and feel I've been tricked into buying there membership card. Don't want anyone else to fall for this dirty trick.”

Helpful Report

Posted 2 years ago

“Your Derby store Ascot Drive has a young lady Katie who helped me whilst choosing a few pair of walking sandals. She seemed very aware of what sizes were in stock and the makes of different shoes. A few days later I returned to buy some for my husband and again Katie stepped in and went out of her way to help us. Thank you Katie.”

Helpful Report

Posted 2 years ago

“Extremely poor customer service. Ordered online and wrong item arrived despite delivery note having the correct item stated. Phoned Customer Service to arrange exchange to be told I’d need to wait in for a courier to collect new item, wait for refund and then re-order. Explained this would cost us as there’s currently 15% off to be told to reorder at full price and phone Customer Service and ask for a 15% credit. Not interested in the fact it was originally their mistake. Avoid online ordering.”

Helpful Report

Posted 2 years ago

“Dreadful service - ordered a coat - the wrong coat and wrong size came - paid fot the return - orederd it again - this time a pair if ski pants arrived instead - paid for the return .Now 3 months later still waiting for my refund on my coat - DO NOT order from this company - very very poor customer service and still my money has not been returned . Dreadful !!”

Helpful Report

Posted 2 years ago

“Graham of the Swindon branch was fantastic, extremely patient and understanding after I wanted to try several pushbikes Extremely happy with my purchase. Love it.”

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Posted 2 years ago

“Smashing sales assistant Leeann couldnt be more helpful”

Helpful Report

Posted 2 years ago

“Couldn't sleep so looked at Go Outdoors fishing gear. Found something I liked so ordered for collection from Canterbury all items showing in stock. Still couldn't sleep and thinking about more fishing gear which resulted in a second Go Outdoors order, all in stock. Next day had more fishing thoughts and placed another order for collection, again all showing in stock. In total had three orders with nine items all ready for me to pick up on my way to the lake after work. Lunchtime I get an email (3 emails) saying all my orders have been canceled due to inaccuracies in stock levels. Talking to friends who regularly shop at Go Outdoors this is quite normal. SORT YOUR LIFE OUT GO OUTDOORS”

Helpful Report

Posted 2 years ago

“10400451 683133862 Steven Davis GU34 3NQ SENT DETAILS over as requested 6 days ago and still not received a reply”

Helpful Report

Posted 2 years ago

“Saltney branch store employee takes pictures of children on his phone. Argument active when challenged and non of the other staff seem bothered apart from chatting and hanging out with their friends”

Helpful Report

Posted 2 years ago

“Used to be a time when you could buy Quality clothing that lasts now it turns to rags after months whether it's Berghaus, Peter storm what ever”

Helpful Report

Posted 2 years ago

“Just wasted a load of my time at the go outdoors loughborough store. firstly when you drive into the car park at the rear you are greeted with a 15 foot high fence the top of which curls inward with razor wire wrapped around it. i dont know how important this camping gear theyve got its but it looks like colditz walking in. so i try on a bunch of jackets checking by style and price and eventually decide on one item. its priced clearly at £45 and i think 'ok its not amazing quality but its not too over priced at 45 quid" so i get to the counter (there are three staffed tills and one customer is being served while one other waits and i select the empty till), she rings it up and says "that will be £60 please"!!!!! it turns out that every single item in this store is priced with a special membership discount so none of the prices on the itmes are what you will actually pay unless you have the membership. so im thinking well ok maybe ill just get the membership and then i can have the discount since its unlikely that ill ever come back in here again anyway.... but nope, she says the membership costs £5 bascially go outdoors is a private members clubs masquerading as a regular retail store. save yourself some time and disappointment and just go straight to decathlon like eveyone else does!”

Helpful Report

Posted 2 years ago

“Had a very good experience in go outdooors on Saturday 5th March 2022. I bought some wet weather trousers. Josie was super polite and just lovely. She offered a bag which I declined but did check that I was receiving all discounts available be to me. As it happened I am ex military and she offered me that. Well done Josie.”

Helpful Report

Posted 2 years ago

“I brought a 5kg bag of Boilies online to go fishing. When it arrived they only sent out 1kg. The weight on the delivery bag said 1kg. But the order number said 5kg so I paid £41 for 1kg. What a joke will never use this company ever again, stay away and buy from your local fishing shops. Customer service really bad and not helpful.”

Helpful Report

Posted 2 years ago

“Absolute joke of a company!!! I was emailed and texted on Monday 14th March to conform my order was ready for collection. I went to collect it on Wednesday 16th March to wait for 10 minutes for them to wonder around their storeroom, rifle through a load of other parcels and then they call a second employee. Turns out they couldn't find the package that they had scanned in as delivered 2 days prior, they even tried to tell me it was delivered on Wednesday 9th march (which was the order date) and that it could have been returned for refund. I explained that that was not possibe and the package arrived Monday 14th. Very red faced, they called customer services who told them the same thing is was scanned as received on Monday 14th, she spoke to the second employee who said " Well I was working Monday, but not on deliveries so its not my problem". Then they informed me that "We've lost it, we can't find it" no apology no nothing. Absolutely shocking service, will never order or buy anything from them again.”

Helpful Report

Posted 2 years ago

“Bought ladies North ridge jacket from Doncaster store ,had a big problem with down coming out of seams and the fabric, my clothes covered in small feathers and car seat covered every time I wear this jacket ,I went back to Doncaster store and spoke to Peter assistant manager I was told to push the feathers back in the holes and said he would not exchange this jacket ,this meant I would spend all my time putting feathers back in the jacket than actually been able to wear it, I feel he had come across this problem before after speaking to him, I looked at the same jackets in the store and they was the same with down coming out of the seams, I was told by customer service to travel 30 mile to another go outdoors where another manager may exchange this jacket ,this jacket is not fit for purpose the down that is coming out is excessive not just a couple of feathers which I now consider to be faulty ,no signs around store letting customers no about down coming out of this item or on there website.”

Helpful Report

Posted 2 years ago

“Ordered 3 magazines. They were the wrong ones. Sent them back for exchange. Never received the correct ones. Now I’m out the money and merchandise. Won’t answer the phone. Worst service ever. I just want to resolve this matter. They just don’t value there customers. So frustrating.”

Helpful Report

Posted 2 years ago

“Ordered a coat online, received several messages about the “order is making its way through the warehouse” but the order was then cancelled on the expected day of delivery with the briefest of notes on PayPal “out of stock” Despite this I was still getting messages from Hermes about them collecting the package I am still waiting for the refund to clear - this takes 7-10 working days. So I have no coat and am £180 down - can’t afford to buy another coat until the refund arrives. And best of all - the same coat (in the same size) is still showing as in stock online for more people to fall foul of. Scam? Really poor service, won’t order online from them again”

Helpful Report

Posted 2 years ago

“Avoid online ordering. I feel the membership is me paying them £5 for their failings. Wrong item sent. They tried to get me to pay return. Eventually they paid for a courier collection. I chased my refund. They confirmed receipt but refund is 14 days. 1 day to take my money 14 days to return it. After 14 days I am still chasing my refund and they ask me for proof it was returned! Appalling service. I asked for a refund on membership as it is an insult and they say not sure but will find out how to. This is phone calls, being cut off, about ten emails. Tripe! Avoid.”

Helpful Report

Posted 2 years ago

Go Outdoors is rated 2.0 based on 647 reviews