“Terrible service
Terrible service, it takes more than 7 minutes to be put through to someone each time of call, switched over to a different provider in early Jan, and still haven’t received my final bill and outstanding credit for over 100 pounds after almost a month, no one seems to know what is going on. Definitely avoid!!”
“Shameful company. Have been trying to switch away to B Gas for nearly 3 months. Every time BG made the switch request, Good Energy made up the same excuse to block it - that we owed them money. But we are in credit! And each time we called them for an explanation, some dumbtwit supervisor in the call centre confirmed there was NO reason for them to block the switch, simply asking BG to resubmit. And the merry-go-round continued. Now, BG is fed up and have withdrawn the generous tariff - which was our reason for switching. It's the Dickensian Circumlocution office with Good Energy. AVOID! (If I could give them zero stars, I would)”
“DON'T TRUST THEM
Awful ...my bill went up over amassive £1.200 pounds .
Paid rediculous amounts, complaind and miracle occurred..it became exactly 0,000, how can it be precisely zero .
Just left and the only owe me around £60 which I find very hard to believe they only owe me that ..bearing In mind it's been summer
Have had final bill , and guess what I now owe them . They just make it up!
From nearly £300 in credit , to owing them over £100 in a few weeks , unbelievable.
Please note the non existent address below!
So helpful .thanks for nothing lizzie
Already contacted customer services.
I have put f.a.o. the manager.
And I want my bill on hold .
As I feel that from the date of my zero bill , just over a week ago . Having made a huge payment .. in that time they are saying I owe £112.07 after having a mostly empty house, and no heating on !
There are only 2 adults in my house . It's not full of children running up huge Bill's with cooking washing showers etc.
I truly feel ripped off .
Was expecting a refund as made payment since bill was zero . And it's under 2 weeks since
Funny never get much response to email.
Better to sort it on here really .
I'm with Scottish power now and feel secure.
Unbelievable..they went from zero ..to owing me just over £60 ..in a few days .
Then just took two payments
£60,59 and £54.46
Just taken from my bank , my payments should go out on the 9th as requested .
They took on the 1st and 2 nd
Therefore making me overdrawn
I don't trust the bill at all .
As within a matter of days it changed dramatically .
CANCEL DIRECT DEBIT ON LEAVING.
ADVICE PEOPLE TO LEAVE for a reliable cheaper deal.
Had nothing but GUESS work and feel they stole from my account .
Was shocked when I saw they had taken money out.
Bearing in mind one payment was a gas bill ..GAS HAD BEEN OFF AS WAS WARM WEATHER .
DISGUSTED WITH GOOD ENERGY
Gas charges ... my only gas is heating , and it hasn't been on until the 1st October
Yet they have charged me for gas all summer !
Got my payments back that they STOLE !
NEW bill for electric is £19.60
Gas is even less ..
Seems as though any payment to them on leaving will do!
They owed me money ..now seem hell bent on just getting some money off me .
So it appears the payment they helped themselves to was WRONG !
You couldn't make this up .
Disgusting !
Apparently my gas charges ...as didn't have heating on ..are from my gas oven..only its electric 🙄”
“They are unreliable .
They billed me for a massive £1,200 then after making several huge payments , decided to was precisely £0.000 which is virtually impossible..
They utterly guess your bills.
I'm leaving them and they owe around £60 ..
Which I feel is wrong , as their bill suddenly went up again .
They are expensive.
And totally unreliable!
Paula fox”
“Wow! where to start, we wanted to help the planet...great in theory but switching from British Gas to Good Energy was a bad move. They billed us incorrectly for over a year in Imperial units and not metric. This took over 3 months to sort out. Then there prices went through the the roof, and our direct debit amounts kept changing. We have tried to sort out an affordable payment plan, but there not interested in the slightest. They passed our account on to a debt collection agency as we said we could no longer afford the increases, the debt collection agency then passed it back to GE stating they were acting unethically. Currently there threatening us with a CCJ and enforced pre payment meters. It’s beyond a joke. The collections team hide behind emails & demand unaffordable payments. Awful customer service. There is nothing good about them! Avoid!”
“Good Energy is a disorganised, inefficient, incompetent company that have no interest in helping their "customers". Have been trying to move away from them and they exorbitant pricing for over a month and it is impossible to have any working interaction, via ticket (13 days to reply) email, or phone (with people stating that because of dyslexia they struggle with "weird" names). Good Energy, listen, fix your stuff, this is EMBARRASSING”
“Been trying to switch from this lot for about a year. Everytime the bill is settled I expect to move across to the new provider instructed...but then another HUGE bill arrives. Their prices keep growing throughout the term...much more than originally quoted.
Avoid!”
“Terrible avoid. Price hikes after price hikes. Spent almost a year paying off arrears only to fall behind again according to my latest bill. have provided up to date readings and spoken about my account status on the phone a month earlier. Thought I was finally free of this NOT good company.”
“I switched from Scottish Power to Good Energy looking to make some cost savings, which seemed would be the case based on their initial quotation. After about 1 payment of the amount they quoted my bill almost doubled, and far exceeded what i had ever paid before. My bill then increased to £200 per month and more recently £271 per month, with no explanation. I would point out that our usage in the last 12 months with them is comparable to previous years when I have paid no more than £100 per month. Furthermore, despite these extortionate payments, we are incredulously left with a £350 approx final bill!!! DO NOT TOUCH WITH A BARGE POLE!”
“I was excited to join in July and the quote I was given, based on a years useage, was excellent.
However, 4 months in and the monthly payments have risen so much (an additional £240 per year), with no explanation.
I live on my own in a 1 bed bungalow and have not suddenly started using more gas.
Feel very cheated. I was clearly given a cheap price to get me to switch and now cannot afford my payments.
Am in the process of leaving them.”
“This company is pathetic. They send me an email suggesting my meter reading is abnormally high and I have to resubmit by 21st December. Tomorrow! Basically calling me a liar.”
“They really couldn’t make their service any worse. 5 months in and an absolute headache trying to communicate with them. Their initial reading error has caused so many problems and i’ve been left in the dark. Unfortunately at present a terrible company to deal with, not recommended.”
“Shocking service & customer relations they do not care about you as a customer and they are so expensive they start off cost effective. I was told they are very transparent about there prices on their bills however you need a degree in energy consumption tariffs to understand them. £295 per month for gas and electricity from when I first joined £80 per month. They were not willing to help me out with the final bill no even wanting to talk about a minimum payment I went to e-on for the better deals and customer service. Don't be sucked in by the 'Good Energy' ethos it's all well and good providing clean energy but at the cost of living what's the point.”
“Terrible - they have a real staffing and training issue. No one seems to know what they are doing and the complaints department have no clue. Always seem to be getting conflicting information and the customer service is horrendous.
Avoid like the plague!!!”
“Good Energy was the supplier when we moved house over 4 moths ago. Swapped instantly to our old supplier from our previous home. I have received so many different bills from Good Energy that I have no idea what is going on. Paid what I though was a final bill in April - asked for confirmation that my account was closed - was told it was and given a reference number. Have now received yet another bill because the last one was estimated?? Phoned up was told I needed to pay new bill - which I have just so I can finally see the back of this dreadful, expensive, third rate company. Have received an email to say account is closed - will see if I receive more bills!!!”
“Communication and admin very poor, although anyone I have spoken to has been pleasant. They have lost both the direct debit mandates I sent them, but continue to send 'final reminder' letters. The customer service is lamentable, not recommended.”
“Used to be fine, but since they switched to a new billing system they've been utterly chaotic - they also don't seem to be the slightest bit interested in trying to put things right. Queries to customer services are met with bland platitudes, but never address the actual issue raised.
Over the last 18 months I've had no meaningful bills - lots of bits of paper, but all complete rubbish. A single bill will be for 3 weeks of electricity usage (a different) 9 weeks of gas usage, and 3 months of payments. Utterly impossible to tell where I stand with them because of their inability to produce meaningful bills.
Back in September they suddenly announced they were increasing my monthly payments from £100 to £139 - no explanation or figures to back it up - just a bland statement. As far as I could tell from the rubbish which I was receiving, I was well in credit at the time.
Their latest trick is to send me monthly bills which show my electricity usage and my overall payment, but skip gas usage entirely. It thus appears that I'm getting ludicrously into credit
They combine total incompetence with an arrogance beyond belief. Avoid.”
“Stay well clear. Credit agencies sent to your door with no explanation of bill total and company hike up your monthly DD without explanation. I used to pay 65 a month, now 132. Bill received saying I owe £600+ without any evidence to back it up. Can't get through, will not answer emails. Not answer complaints or provide written proof of what I owe. They can still send out credit collection agency letters though.
Found out Energy received is from grid and not just renewable so I'm using what everyone else is using. I hear their new billing system is having problems and agent told me people being made redundant. So want to leave and have complained to the ombudsman about no bill explanation. Seems like company in trouble as so many having issues.”
