“I ordered candles on December 8th, 2024 and they still have not shipped, however, you have charged my credit card. Very disappointed, especially this time of year.”
“I order numerous candles on December 8th as Christmas gifts and the order didn’t even ship until 12-24-24!
This is ridiculous!!!
Horrible customer service!
I’ll never order again!”
“Ordered Dec 7th , did not get updated with shipping info until submitting a support ticket, product will not arrive until Dec 27 at the earliest. Without a doubt one of the worst decisions I've made is buying anything from this company . Will be charging these back .”
“I ordered candles on December 8 with guaranteed Christmas delivery. They just shipped my order the day before Christmas Eve and won’t arrive till at least December 27. You can’t just call the company and talk to somebody you have to put in an email request and then 24 to 48 hours they email you back worst customer service ever when someone finally emailed me back to compensate for this issue. They gave me a five dollar gift card that won’t even buy one candle that is completely ridiculous and bad customer service so I am going to report them to the Better Business Bureau.”
“I placed a big order through a holiday promotion on dec 8th guaranteed delivery before Christmas. I contacted them on dec 17th because my order hadn't been processed yet. I then contacted them on dec 24th because it had yet to be even processed. Then seconds before they responded to my email about a refund my order miraculously processed and now they are giving me the run around about a refund. I was told my order was too far along now for the refund imagine that... Why would you push the order through 16 days after it was ordered knowing the customer is going yo want a refund? Just a shady business all around...good luck”
“I have ordered from Goose Creek many times and never had an issue until now. I ordered candles that were supposed to be Christmas gifts on December 9th and they have yet to be shipped. I was told they are behind and they appreciate my patience. I understand the Holidays can be busy but this is unacceptable. I now have to rush out and buy gifts to replace the candles.”
“First time ordering and will be my last! Ordered 12/11 and I’ve yet to get a tracking number! All they do is text staying order will be shipped soon! The customer service is below zero! I ordered because my coworker likes candles and i couldn’t do gift exchange for work because i didn’t receive my order yet!”
“Pretty much the same across the board. Terrible company GARENTEED DELIVERY BEFORE CHRISTMAS.
ordered on the 8th nothing . TEMU ships faster. I don't care how busy you are you fly your banner of GARENTEED delivery before christmas then you make sure that you can support your promise.
It's called FALSE ADVERSTISEMENT.
You lured in thousands of customers with a promise to buy from you and delivery before christmas.
I believe you need to pay the shipping and give out a few free candles. It's your fault not your consumers.
GOOSE CREEK CANDLES YOU SHOULD BE ASHAMED.
I WILL MAKE SURE I CIPY AND PASTE THIS EVERYWHERE.”
“ordered on 12/8 over $100 and zero communication from this company. now it is 12/24 and nothing yet. no response to any of my emails. Horrible customer service!!!!!!”
“I’m in the same boat as everyone else in here. I ordered candles that were supposed to be here within 2-5 business days and here we are the day before the holiday and no candles. I ordered mine in 12/11/24. I placed an order for an item from Texas on the same day and it came 4 days after it was ordered.
Thankfully I wasn’t planning on giving the candles away as gifts. I feel for those who paid money who did. What a way to mess peoples plans up and now they have to spend more money on gifts. I could have gotten candles from B&BB by now for the amount of time I’ve been waiting to get my order. I received a text message asking me if I wanted to cancel the order. I’m like “No”, I’m not letting you off that easily and not fulfilling my order! I believe all should receive frees shipping and a candle for this terrible inconvenience.”
“I ordered mine 3 candles on December 14 and absolutely nothing!! You can’t even email them and you can’t do the form the provide because of the stupid captcha!! Highly disappointed!!”
“Wish I could give zero stars. Placed my order on December 8th and haven't received an update on order. Very displeased with this company. Took my money (OVER $100) and I've received no product or update on shipping. Really close to reporting you to the BBB. VERY UNACCEPTABLE!”
“Order candles on Dec. 8th. They just shipped and will arrive in Jan. Emailed multiple times with no answer until today when they acted like nothing is wrong. Phone number just hangs up on you. Terrible business would not recommend to anyone.”
“I ordered on December 8th and it stated online that they would arrive before Christmas. I've received nothing from them and nobody responded to my email. I've never ordered from them before, but read great reviews. I won't be ordering again. If the candles don't arrive soon I will be requesting a refund. Very disappointing 😞”
“To the Meece family,
I have been a loyal customer for many many years and absolutely love your candles and shipment always went smoothly. Until my order placed on 12/8/24 over 14 days ago and still without a shopping date or time. I'm not sure why this is happening or how you are allowing this to happen when your website states ships 2-3 days.
I really hope that you will rectify this very bad situation as I read over 66 complaints related to mine. No I don't want a refund but I do feel we need to be compted for free shipping next over and a candle. This is absolutely unfair and unacceptable as we bought your amazing candles to gift for Christmas.
Please make this right to keep your loyal customers.”
“Sure wish I did my research on this company beforehand… Co-workers told me great things about their candles so I ordered over $100 in candles as presents for Christmas. Placed order December 6th, said it will be delivered in time for Christmas and orders ship within 3-5 days. I receive an email 12/22 @ 4:30pm stating my order is barely getting ready to ship out of Kentucky and will be here JANUARY 2ND, JANUARY 2ND ARE YOU SERIOUS!!! 16 days later and they are barely leaving the warehouse and won’t be here until after the new year!?!! You’ve got to be freaking kidding me!!! Almost a month later for some freaking candles! This place is a joke… first time and last time customer!! I should’ve just went to bath and body works… I’m convinced they filter out reviews on their website! Now I have to scramble 2 days before Christmas to replace 7 gifts, thanks a lot Goose Creek, for making my first time experience a horrible one! F**k this place, I’m so upset and disappointed. Save yourself the time and disappointment and just order B&BW! Lesson learned”
