“Doesn’t even deserve the 1 star. Words can’t describe how awful, stressful and disgraceful this company are. Messed up their end, countless times they told me they’d ring back, they didn’t. Messed up their end by accidentally cancelling the flight, not admitting it and went to the airport unknowing if we were actually going to make it. They do not care about you, messed up absolutely everything and I strongly advise no one ever to use this company. A holiday should be relaxing not the complete opposite. How awful to tell your kids at the airport that go to gate have messed up our flight and we can’t go on holiday. Customer service is shocking and disgraceful. I strongly advise anyone to never ever go through this company. Worst company out there. No one use if you’re actually wanting a stress free holiday- or a holiday at all for that matter.”
“Avoid at all costs!!!!! We had a nightmare with this company. Our flight was cancelled and Lufthansa changed the flight to later one in the day but advised us that GoToGate had to issue the tickets as they were purchased through them.
We rang gotogate and were advised that new tickets were going to be emailed in 8 hours. 8 hours later nothing came through. We kept ringing up customers service who cannot speak proper English end then they advised us to keep waiting for the new tickets to arrive.
After about 10 calls it turned out we were not booked onto the later flight!
We had to purchase new tickets and fly from the other side of UK.
Worst customer service I have ever experienced by any company.
Never, ever buy tickets via this company and buy directly from the airline. We learnt this the hard way.”
“Such no class and scam travel app/agent GOtogate some body should thro out of the web system app says 24 hours cancellation allowed when booked n i for cancellation within 8 hours they says system not allowing i paid some extra charges for changable/refundable airline or agent says its not allowed such scammer irresponsible i never seen so i reqst with all pls pls pls dont use this gotogate app or vistara airline”
“This company is a complete scam, never use them. I tried to book a ticket for a specific time and after I paid they changed the time of the flight in my confirmation email. This was GoToGate's system's fault and not because of the change in the airline's schedule, as the airline was not listing on its website a flight for the time listed on GoToGate since before I booked through GoToGate. Even after spending hours on the phone and explaining the situation thoroughly GoToGate has denied any responsibility and is not giving me a refund, I am never going to use them again.”
“Should be ZERO star review.
After nearly 3 years still waiting for a refund. 27 calls in the last 27 days, each call at least an hour - nobody can EVER assist you, a supervisor is NEVER AVAILABLE, they NEVER call back as promised. I have had 2 confirmation emails claiming refund has been processed.
DO NOT USE THIS COMPANY _ They are a CON / SCAM”
“I have booked my ticket on 21st September to travel on 23rd September because it was an emergency. While booking there was no issues and I had to pay extra extra and for the seats and also additional services. I am going for a funeral but on 22nd early morning I received an email that the flight got cancelled due to technical issue. When I called customer care almost 5 times and everytime it got disconnected when I was talking to them.
And atlast they said that they cannot help me and it was cancelled due to flight fare hike.
Was it my mistake that the price was not updated while booking. And they said they cannot help me. The person to take authority Can call me back almost after 12hours... even if he tries to book, it cannot be processed on time since it has to go through different team.
What do u expect me to do last min?
I need to be there before tomorrow night.
I dont want a refund. I just need to travel tomorrow.
#Gotogate #Etraveligroup #travel @Mathias_Hedlund”
“Awful Awful service. Booked a flight from Sydney to London through Gotogate, showed up at the airport only to find out my flight had been changed and moved 24h earlier! so was told I had missed it and had to take another flight. Gotogate approved the change with the airline WITHOUT my knowledge and then didn't tell me about it. On top of that they wouldn't help me get back to London, and when I complained they put me on hold for hours until I hang up, gave me an email address to register my complaint that said I had to fill out a customer form and never provided me with the customer form. Gotogate is useless, and won't lift a finger for you once they have your money”
“I have to deal with lot of stuff to cancel flight right after I have booked in couple of hours. GoTogate support team provided very disappointing solutions all the time and I have directly talk to them. But they are not supportive at all. DO NOT BUY FROM THERE”
“NEVER NEVER NEVER !!!! GOTOGATE HIDDEN CHARGES, FRAUD ALERT !!!!
Shows cheap rates but with hidden charges. I booked air tickets for my family to a trip to Dubai from India and back. While booking on the way to Dubai they gave me the option to select seats which I did according to my convenience with extra leg space and food etc and paid for it, but while booking the return flight they didn’t give me any option to choose my seats. I was presented with only two options, get random seat allocation or choose the option of getting seats together “BESIDES” as they quoted. Choose any one or else the booking can’t be completed , with no options left I selected BESIDES which charged me a total of 6400 INR in the name of seat allocation. I expected the seats to be either with extra leg space or at least meal included. Then when the booking was done , payment completed, I was sent an itinerary without seats being allotted and written BESIDES IN PLACE OF SEAT NUMBERS. I raised the concern in the chat option BECAUSE THEIR PHONE NUMBER DOSENT LEAD YOU TO A CUSTOMER SERVICE AGENT. And they told they will allot the seats soon. Now to my surprise when they updated the bookings with the seat numbers, those were the cheapest seats available in the whole aircraft. I went to the seat change window of the airline and could see a total of 1450 INR being spent on booking the cheapest possible seats in the aircraft. NO Extra leg space, No meals included nothing. There was a difference of INR 4950 between the charged amount and money actually spent. I again went to the chat portal to take this up. They told THERE IS NOTHING THAT CAN BE DONE AS YOU HAD PURCHASED A SERVICE FROM US. HOW BALLSY OF THEM TO SAY THAT !!!!! I asked for an upgrade of the seats or a refund of the difference or just the courtesy of buying the meals for us. , they just said nothing can be done. SO THAT’S THEIR WAY OF CHEATING INNOCENT PEOPLE AND LOOTING THEM. NEVER EVER TRUST THEM. I WOULD HAVE RATHER NOT COMPLAINED IF THEY WOULD HAVE CHARGED THAT MONEY AS GOTOGATE BOOKING COMMISION, BUT NO IT WAS FOR THE FANTASTIC “SEAT SELECTION SERVICE THEY HAVE OFFERED”. BEAWARE !!!!!”
“GO TO GATE company that will ruin your trip and mood for a long time
1. Before the flight I try to do checkin Online
on the website of the company with which I am flying (ARKIA)
My arline check -in references provided by the intermediary company GO TO GATE
NOT SUITABLE !!!! for the site of the company ARKIA
https://www.arkia.co.il/web-checkin-login
thereby making online registration IMPOSSIBLE !!!!
2. When ordering a ticket, I bought EXTRA PRODUCTS such as :
1 Checked baggage
2 Seat reservations
(ALREADY BOUGHT EXTRA PRODUCTS)
To fill in the health declaration of the country I'm flying to, I need to enter my seat number
which number I don't have but I bought it
the company GO TO GATE from which I bought it did not provide it,
and online registration is not possible to do
because the company GO TO GATE provides WRONG CHECK-IN REFERENCE !!!!
In general, this is some kind of hell of confusion”
“I bought an airline ticket Salvador - Maputo Order number: LP03ZE on 07/05/2022 (e-Ticket number(s): 1186705666968/69 Book. no. UIWBVD Check-in Ref. 3ATIQD(DT), MRYLOE(G3), SMAKVS (LA) Name: Silvia Barbosa) and the company on 07/09/2022 cancelled the order due to suspicion of fraud and since then I have been waiting for the refund of the amount paid, I hope they adopt the same agility they had to cancel my ticket without even contacting me. Given the inertia of the agency in not performing the refund with agility. In August I was forced to open a complaint to my bank, because I was without the ticket and with the charge on my credit card bill. The bank has already closed the dispute and made the recovery so now return my money that is not to be used as petty cash ... So I request my refund and a date when it will be held.”
“Worst. Agency. Ever.
Bought tickets from LA to Bucharest and back. On paper, the ticket came with baggages and flexi option. Once we got to the airport, I found that the the tickets were basic with no baggage and no flexi. Mind you the tickets weren't the cheapest. But it was the fastest route.
But the worst was the return flight. I couldn't check in online for some reason and I ended up losing the flight. When we got to the check in, they had already booked the whole flight. We did arrive late due to some medical complications. Trying to get rebooked was an endless back and forth between Austrian Airlines and gotogate, in which both were telling us to solve it with the other party. Do yourself a favor and book a ticket elsewhere. GOTOGATE makes travelling as a stressful experience as it can be. Never again!”
“I live in Israel. In September 2019 I made a reservation through Gotogate for flights From Tel Aviv to Tromso for February 2020. Flight cost was 1124USD.
When I made the reservation I specifically asked Gotogate for their cancellation policy. On September 9, 2019 they sent me an email stating that if I cancel my flight for any reason I am entitled to a full refund minus 175USD airline handling fee and minus 77USD Gotogate's handling fee (per person).
In February 2020 I had to cancel my flight due to the COVID19. After deducting the handling fees from the total amount paid, I expected for a refund of 620USD.
After long correspondence and a lot of phone calls, on July 30, 2022 Gotogate sent me an email saying that I am not eligible for any refund because "the airline company says that my tickets are non-refundable". This is absolutely unacceptable, and makes me very angry. How can Gotogate say now that I am not eligible for a refund if I made the booking through them knowing that I AM eligible for a refund??? Gotogate should take the responsibility and refund me, even if the airline company refuses refund.
Unfortunately, I can't take Gotogate to court, because they don't have a physical branch here, but I swear I will never ever use their services again, and I urge everybody to do the same.”
“I wish I had read the reviews before I booked a flight with them. They said the airlines cancelled the flight and there was no options to re-schedule. They were able to reschedule the flight to another city, for a change fee of nearly $700 and I had to book another flight just to get to my destination. Another $600. Their customer services agents are barely understandable. I would walk whatever distance before I would ever use them again. Read all of the reviews and you will understand my displeasure.”
“Gotogate what a horrible service , after I paid them for 2 flight tickets I discovered that a typo mistake was done In my surname so I tried to call them but took me ages to talk to them , so their answer was they aren’t responsible for this mistake and I should call the airlines , unbelievable how terrible and bad they are , I booked from them not from the airlines ( this was a big mistake )
Don’t deal with this agency they have very bad and poor service , fortunately I could fix it and costed me 50€ through the airlines , they simply after they got paid the customer doesn’t exist any more he is history
My advice book directly through airlines not agents . Stay way from Gotogate they are horrible”
“I am 83 years old and was left stranded at Gatwick Airport being told by the airline desk at Turkish Airlines that I was not on the passenger list for my onward flights to Istanbul, Singapore, Perth. Turkish airlines said that as I had booked through a 3rd party, yes, Go to Gate that there was nothing they could do. I had to book into a hotel and pay for a single flight back to Perth through another airline. I had booked business class with Go to Gate but could only afford economy due to Go to Gate. I would avoid Turkish Airlines as they could not care less. Flight details TK1998 5.10pm to Istanbul 15th August 2022. TK0054 to Singapore. TK9308 Perth. Go to Gate on the phone tried to bounce it all back on Turkish Airlines giving reference numbers which did not mean anything. Wrong terminal too at Gatwick it was south not north.
The outgoing from Perth to Gatwick 5thJune 2022 was also bad, on arrival in Kuala Lumpur I was told my ongoing flights were not ending up in Gatwick it was Heathrow instead. More expense on my part with a tube strike in London. I had friends meeting me at Gatwick. Case went missing still at Kuala Lumpur. I guess I will have to whistle for any refund. More fool me. Never again.
The only travel agent I could recommend is Trail Finders, go to a high street shop if you can, sit the other side of a desk. The whole travel business needs over hauling”
