“Worst service ever. NEVER EVER BOOK THROUGH THEM. I bought a flight with a value of over +800 euros on Monday. On Tuesday afternoon (the flight was scheduled for Wednesday), I received an email stating that the flight was not confirmed and I needed to make the payments again...I checked, and my booking was never confirmed. I checked the flight cost, and the cost was + 400 euros higher for the same flight. I first called customer service via chat, but they could not even understand the problem; they said I needed to wait for a reimbursement. I called the call center in Italian, and they were not even able to help...indeed they told me that they couldn't do anything and it was almost not their problem. Then I called English customer service. They were nicer; they explained to me that apparently, the airline company had an issue but not clear if this was because the price in the meantime was higher .... and that this can happen and they can notify you up to 24 hours later. In short not able to support me....even if not my fault. But their problem managing the booking. Now I'm without a flight, and the only way to leave is to pay 1/3 more than the price I already paid. By the way, they couldn't even support me via phone with another booking since they don't have the service. What a SCAM!!!”
“Very bad company
I had a flight from Cairo to Washington on 08/13/2022 at 4:10 Am .
We went to take our flight and been told we have no seats for us on this plane flight number LH 585
We already have conformation number and ticket number,
so I contact them over the phone and the lady told me we have no flight to Washington until next week and I have to be In USA for my work so I told her I need my Refund so she processed and told me you will be contact by the email to get your refund ,
Until now I did not get any email or any thing from them and screw my trip already .
I contact one of them and told me sorry no refund for you !!!”
“I booked ticket with Goto gate and to my shock when I went to the check in counter at airport , the airlines said my ticket is not confirmed and I can’t travel . They tried their best to search for my booing using all the details provided by Gotogate and no details of reservation was found. When u asked for refund , this agency is simply saying I can’t speak with any supervisor or manger and I only have to wait for their email . They have no other contact details except a telephone number and their website does not provide any “complaint form” as they claim to have for complaining.
It’s definitely some kind of scam. Just imagine I was in the airport to take my flight and am told my reservation is not found!!!
I had to buy another ticket as I can’t post pone my travel since it was an urgent journey.
Please do not trust this agency . It’s so strange that this agency donot provide any way to claim or resolve issues except a contact number !!!”
“I wish I could give zero scores. Totally scam! Keep far away from it!
While I was booking a flight at GOTOGATE, it increased the price without noticing me and confirming. The booking process by GOTAGATE is an intentionally designed fraud.
Cancellation right after booking grabs you all kinds of tax, processing and handling fee! No customer care at all!
Email it will get a response like ‘Will take three months processing’. Never seen an immoral booking provider like this.”
“Dear thiefs and charlatans,
I have given you every opportunity to resolve the matter swiftly, It has been over 2 months since you cancelled one of my flights, and you have not come up with any alternatives.
I have even advised you to re-route the whole trip as you would see fit, but your incompetent support lead nowhere.
You could not cancel and refund the trip, nor come up with an alternative, this is on you.
I have paid YOU, with MY hard earned money to fly to my destination, which you at this point have stolen, as the service I purchased from you has not been delivered.
As my flight was supposed to leave in 30 days, and you having resolved nothing, my only option is to take MY money back, and fly with someone else BETTER than YOU!
What you are now saying, is that you intend to keep my money untill after the trip was supposed to happen, and not having been given either a trip, nor a refund, fu***ng unbelievable, disgraceful...
NEVER order with GotoGate, their support is so lackluster they should be embarassed to even call it support. Cancelled my flight, and refused to refund or re-route the trip. Hence a chargeback was initiated, don't let these villanous con-artists steal your money.”
“I rebooked 3 out of my 5 flights to NZ from 3wks to 2wks, paid $411 rebooking fee (1.Darwin to 2.Melbourne to 3.Auckland to 4.Christchurch to 5.Melbourne to Darwin). Going to NZ is smooth, but when I went to check in for my flight (Auckland to Christchurch) on the new date that I asked the travel agency to rebook, the airline said I was not on the flight. Agency didn’t actioned the rebooking. I have to buy 3 new flights because of booked accommodation, rental car and adventures. I raised a refund request for the 3 flights that I have to buy ($1400+). After multiple emails, phone calls and stress, the travel agency only refunded me $411 rebooking fee. They also got the money from the flights that I did not use. They responses to my email are also generic.
DO NOT USE THIS TRAVEL AGENCY.”
“Appalling service . I complained , via Resolver , the complaints Ombudsman website in the UK about SKYSCANNER..who have GO TO GATE on their website ..I asked SKYSCANNER to ban GO TO GATE forever as the service is so appalling
Well , there is NO SERVICE …0% …service
They tell you
- the portal is down
- The person who deals with this is out of the office
Etc etc
Excuses and more excuses. They always say they will call back ..they never do .
I must have made 30 phone calls over 3 days .
SKYSCANNER we’re not impressed and the Head of Customer Care emailed me .
But that was a waste of time as the service did not improve at all .”
“The worst service! I paid extra for a flexi-ticket & have been trying to change my flight for almost 2.5 weeks; every day I'm told that someone will call me back, which they never do. They've had ample time to resolve this & now here we are, less than two days before the flight departs & still nothing. The staff are rude & no one seems to have any recollection of previous conversations. Would give them a 0 rating if I could & really don't understand how a company like this continues to operate. Save yourself the hassle!”
“People, avoid gotogate
When I buying the tickets through the Gotogate I had no idea what this agent is awful. My flights tickets should included checking bags for three, My outbound trip included luggage but the inbound don't.
I have the confirmation email and etickets from Gotogate where the checking bags is included in both direction. I contacted with customer service about that situation and.....
So I phone call
they told me I should contact with the airline which I have flight
off course the airline can't do nothing because the agent
booked the tickets, so they sent me back (Actually airline was right)
Next phone call
They promise to checking carryfully and contact with me
few days later I got email from gotogate that my checking bags is included to my trip in both direction and I can check on airline website so I did and was like before no checking bags.
Next phone call
again promise to checking carryfully and sent my issue to another department. After few days I got email that I was right and my checking bags isn't included to my inbound trip. Next day email said
"Please pay for bags to the airline and then share the invoice with us"
so I did that with hope they will refund and problem will gone
I WAS WRONG!!!
I spent for extra checking bags £180, but the gotogate refund me £17.79. they cheated me and I'm sure not only me.
Next phone call
again same talk and promise to solve this issue, but I am 1000% sure that never happen because they tried said me they have to contact with airline to refund for my luggage THAT THE LIE!!! the gotogate should be refund me my money, not airline because gotogate made booking the tickets and did it wrong.
People, avoid this agent it's cheating, lies, what for waisted hours on phone calls, I thought that will be a little cheaper but actually I paid more.”
“Provided no service
Airline canceled all flights on my travel date. GotoGate never send me an email notification. Airline does not have my contact info to notify me of changes. I found out from a friend taking the same flight. When I call to rebook, they said I need to call airline myself. Airline refunded in full, per airline website, to a credit card own by GotoGate. I call GotoGate for the refund and they are changing a $40 processing fee for the refund. I never received flight service, dealt with changes myself. What service did GotoGate provide?”
“AVOID!!!!!
Total scammers. Still waiting for a refund from 2 years ago. Yes, 2 years!!
Just keep getting fobbed off. They do absolutely nothing.
Don’t trust this company they’re thieves!”
“Doesn’t even deserve the 1 star. Words can’t describe how awful, stressful and disgraceful this company are. Messed up their end, countless times they told me they’d ring back, they didn’t. Messed up their end by accidentally cancelling the flight, not admitting it and went to the airport unknowing if we were actually going to make it. They do not care about you, messed up absolutely everything and I strongly advise no one ever to use this company. A holiday should be relaxing not the complete opposite. How awful to tell your kids at the airport that go to gate have messed up our flight and we can’t go on holiday. Customer service is shocking and disgraceful. I strongly advise anyone to never ever go through this company. Worst company out there. No one use if you’re actually wanting a stress free holiday- or a holiday at all for that matter.”
“Avoid at all costs!!!!! We had a nightmare with this company. Our flight was cancelled and Lufthansa changed the flight to later one in the day but advised us that GoToGate had to issue the tickets as they were purchased through them.
We rang gotogate and were advised that new tickets were going to be emailed in 8 hours. 8 hours later nothing came through. We kept ringing up customers service who cannot speak proper English end then they advised us to keep waiting for the new tickets to arrive.
After about 10 calls it turned out we were not booked onto the later flight!
We had to purchase new tickets and fly from the other side of UK.
Worst customer service I have ever experienced by any company.
Never, ever buy tickets via this company and buy directly from the airline. We learnt this the hard way.”
“Such no class and scam travel app/agent GOtogate some body should thro out of the web system app says 24 hours cancellation allowed when booked n i for cancellation within 8 hours they says system not allowing i paid some extra charges for changable/refundable airline or agent says its not allowed such scammer irresponsible i never seen so i reqst with all pls pls pls dont use this gotogate app or vistara airline”
“This company is a complete scam, never use them. I tried to book a ticket for a specific time and after I paid they changed the time of the flight in my confirmation email. This was GoToGate's system's fault and not because of the change in the airline's schedule, as the airline was not listing on its website a flight for the time listed on GoToGate since before I booked through GoToGate. Even after spending hours on the phone and explaining the situation thoroughly GoToGate has denied any responsibility and is not giving me a refund, I am never going to use them again.”
“Should be ZERO star review.
After nearly 3 years still waiting for a refund. 27 calls in the last 27 days, each call at least an hour - nobody can EVER assist you, a supervisor is NEVER AVAILABLE, they NEVER call back as promised. I have had 2 confirmation emails claiming refund has been processed.
DO NOT USE THIS COMPANY _ They are a CON / SCAM”
