“Have not been able to get my refund from this company for cancelled flights, this company is impossible to get hold of and the airline has said they have issued a full refund”
“Based on my experience, I strongly do not recommend you to purchase any flight ticket with Gotogate.com (Go To Gate). Here's a summary of what happened that you will not want happening to you:
1) Despite the flights being CANCELED, Gotogate (Go To Gate) DOES NOT offer ANY REFUND.
2) Gotogate (Go to Gate) offers to rebook the flight but requires YOU to pay any fare or tax difference(meaning, instead of rescheduling your flight free of charge as they should, they tell you to pay MORE if the flight is more expensive than what you already paid)
3) If there is any problem whatsoever with your flight, it takes at least 30 minutes to wait on the phone to talk to customer service. When you call them, you have to wait on the phone to be connected to some office in India, and then if you want to request anything, they make you wait on the phone for another 20 minutes to connect to their real office. Good luck with customer service!
4) Gotogate told me if I want to ask for a refund, I should call the airlines MYSELF because GotoGate isn't responsible for refund.
I understand that the circumstances are different due to COVID-19 with flights being canceled left and right, but GoToGate is still responsible for their sales and appropriate refund for CANCELED flights. This is not even a flight that I couldn't take because I couldn't travel. The flight was CANCELED, and GotoGate does not take ANY responsibility to give a refund.All GotoGate wants is your money, and as soon as you ask for your money back for canceled flights (note that the flights were canceled, it was not me who canceled it), they tell you to ask the airlines yourself.I should not have trusted their service.... Instead I should have bought tickets directly from the airlines.
I do not suggest anyone to purchase flight tickets with GotoGate. I certainly know that I will never purchase anything from GotoGate.”
“I booked a round trip flight to Mexico for June 5 and within 8 hours I received an email saying that my booking was canceled and my refund had been processed. So I called “gotogate” to find out why it was canceled and I was told that my flight was canceled due to technical errors. Long story short. I should have had read the reviews about the fraudulent agency, because honestly I don’t think I’ll get my money back.”
“Lied to us claiming the air line was processing refund. Continued this for 4 months. Eventually admitted it was them and that they had no intention of giving us our legal right of a refund.”
“Worst company I have ever dealt with! I had a flight to France in early July. France issued a mandatory quarantine until July 24 due to COVID so obviously I cant go. I called gotogate to request refund and was told to call airline. Airline says only gotogate can do it which is the truth. They just give you the runaround so you cant get your money back. Meanwhile, my relatives have all gotten refunds from other agencies. They are HORRIBLE! BUYER BEWARE!!”
“Just spent the entire morning calling and calling!!!
Worst Booking Company!!!!!! Worst!!
The airlines cancelled our flight and sent us an email asking us to get refund from the travel agent (Gotogate). Gotogate used all kinds of excuses to refuse a refund. They told us to get an approval note from the airlines, a written statement from airlines, a $30 cancellation fee, etc. You name it!!! I called the airlines a few times and was told it is the travel agent's responsibility to release a refund, they already approved that.... More worse, Gotogate let me wait over an hour and then left us in silence, literally! No sound! No response!!
Gotogate, you are trying to make immoral and bloody money by taking advantage of covid-19 victims!!!! I hope you will sleep well.”
“THE WORST AGENGY EVEEEER
THE WORST AGENGY EVEEEER! PLEASE AVOID IF YOU CARE ABOUT YOUR TIME AND MONEY!
After waiting 45 minutes on the line, to talk with the supervisor, they let me talk alone. Also they are charging almost 50% from my ticket if i want refund after my flight was cancelled due to Covid-19. AVOID!!!! AVOID!!!!”
“It's a scam. Don't use Gotogate. Do NOT purchase a ticket with them unless you are prepared to go to the airport and find out they sent you a nonfunctional ticket and that you will have to buy a last second expensive ticket.
I bought a ticket through them. I received the confirmation and the receipt. When I showed up to the airport, was told that my ticket did not work. Called Gotogate who refused to help. Ended up having to purchase a last second ticket which was worth 4x the price of the original I had paid Gotogate. Meanwhile, I've waited 2 months with no response from Gotogate, no refund for the ticket I paid them or for the last second ticket I had to purchase due to their ticket not working. I've gotten a hold of Gotogate on the phone multiple times but they refuse to transfer me to a manager. They keep telling me they will call back in a few days but never do. They have not responded to my online complaint or my emails either.
Total scam. Would highly discourage.”
“We are 2 pensioners who have been ripped of by Gotogate.
Our return flights from Bangkok were cancelled firstly by gotogate who after lots of ignored correspondents eventually sent a conformation that this cancellation was correct and they would send us a full refund as soon as they received from Air China. We also received some emails from Air China with flight alterations an eventually conformation of cancellation, it also stated it had given Gotogate the go ahead to refund us, the conformation code was included. Its now been 6 weeks and having no refund contacted there customer service (customercare at support.uk.gotogate.com ) This is their reply;
'With reference to your email we would like to inform you that refund is not possible airline has already declined your refund request as booking is no show hence refund is not possible. Kindly contact to airline directly if you have any other query regarding refund.
Kind regards,
Gambhir S, Customer Service Gotogate'
We did manage to purchase return flights with another company and got home on 8th March. These however cost us over twice as much as the refund that is due to us.”
“Go to Gate .... Backyard Amateurs that cannot even be compared to a Start-up.
7th day trying to cancel / Refund flights ==>> 4 hours to get to their first attendant ... then 2 hours to get to their scheduling team ... to then hear from a clueless individual that, he doesn't have the necessary access to put the cancelation through, ad then would have transfer me to his colleague and I was not gonna wait more then 15 min (Liars)... another 3 hours till the call was dropped !!!!
So frustrating as they purposefully redirect you call till you get lost... and just give up cancelling.
Avoid at any Cost !!! Scammers”
“I did book flight 20/Feb/2020 and on 20/March tried to cancel my trip during the state of emergency in Ontario, Canada. Send five emails , only to cancel my trip and only automatic email was the respond. Today is 27/March only four days to start my trip and no Answer. 01/April return 06/April
Tree days in a row called the number 1-888-829-8699 (toll free) and Waited 3-4 hours .... nobody answered.
I need a help just to cancel my trip and receive the cancelation note ..... nothing VERY VERY VERY”
“Disgusting, terrible customer service. I can't fly to NY from London due to COVID 19 restrictions. I called them they said call the airline, I did, airline said call ur third party as they have to cancel it. Now trying to call gotogate number - it says cant take call at these times. Feed up. Such a bad company with no conscious of treating people in such a global pandemic. Also they say on the website to call them -but funnily enough they haven't put a number which connects to there call centre.”
“Total scam. They take your money, cancel the flight and leave you in the dark, with no place to call or get reimbursed. Stay away everyone. They ought to be prosecuted”
“DO NOT USE.
I had a flight to Canada booked for March 21st on Porter airlines. Porter has cancelled that flight due to COVID-19. I called Gotogate, and they claimed that it had not been cancelled, despite the fact that I was literally looking at the statement online. A quick Google search would have confirmed that I was correct.
They said I had to call Porter directly to get 'authorization', so I did. Porter, of course, told me that the travel agent needed to contact them directly and there was nothing they could do. So I called Gotogate back (each of these calls, of course, took a very long time.) Again, they claimed that my ticket was non-refundable, DESPITE THE FLIGHT BEING CANCELLED. I remained polite (I am Canadian, after all), but the agent became very aggressive and began talking over me and yelling. They again tried to tell me I needed to call Porter. When I told them that I had ALREADY called Porter, the lady again got very surly. Now I'm on hold with Visa to get the charge removed as fraud.
I sincerely hope that Gotogate goes out of business. During a global pandemic they made it impossible to obtain a refund to a cancelled flight. Even had the flight not been cancelled, THE BORDER IS CLOSED! I cannot cross the border! None of this logic seemed to be of any consequence to anyone I spoke to at Gotogate.”
“DO NOT USE.
I had a flight to Canada booked for March 21st on Porter airlines. Porter has cancelled that flight due to COVID-19. I called Gotogate, and they claimed that it had not been cancelled, despite the fact that I was literally looking at the statement online. A quick Google search would have confirmed that I was correct.
They said I had to call Porter directly to get 'authorization', so I did. Porter, of course, told me that the travel agent needed to contact them directly and there was nothing they could do. So I called Gotogate back (each of these calls, of course, took a very long time.) Again, they claimed that my ticket was non-refundable, DESPITE THE FLIGHT BEING CANCELLED. I remained polite (I am Canadian, after all), but the agent became very aggressive and began talking over me and yelling. They again tried to tell me I needed to call Porter. When I told them that I had ALREADY called Porter, the lady again got very surly. Now I'm on hold with Visa to get the charge removed as fraud.
I sincerely hope that Gotogate goes out of business. During a global pandemic they made it impossible to obtain a refund to a cancelled flight. Even had the flight not been cancelled, THE BORDER IS CLOSED! I cannot cross the border! None of this logic seemed to be of any consequence to anyone I spoke to at Gotogate.”
“Very very bad company be aware before buying tickets with them.The airline changed our schedule.I am asking forthe refund of two of the passangers Since3 days I am trying their contact no. only once I managed to talk to their representative after a long time being in the queue, she then put me in another queue to transfer me to the refund department. I waited in the queue again for 1 and a half hour. Then the other person picked up and just said he is transferring me to another person to the refund department. He put me again in the queue for more than an hour. In this 3 hours call just two people spoke that they are transferring ne tho the refund department and then I disconnected the call after a useless waiting for more than an hour.”
