“Very difficult to contact Gotogate. When finally I got through on their number, they offered to change my flight for a 30 Euro fee + the difference in the flight fee.
They then proceeded to quote me 500 Euros for a flight be advertised on their website for 200 and refused to reflect the price on their website.
I felt that this was totally fraudulent.”
“they say they have been authorised to refund(first time was over 2 months ago) THEY STILL HAVEN'T. tHEY PROMISE UPDATE 1ST AND 15TTH OF MONTH, GUESS WHAT AS 1ST JAN WAS NEW YEARS DAY THEY ABSOLVED THEMSELVES. If there was aminus star I would have used it.”
“Worse experience ever. Would not use again or recommend. Flight cancelled by airlines and they saying we will charge you to rebook or cancel so I decided to cancel. Agreed £30 fee but end up charging me £110 . I keep ringing them and they just give you simple answer that’s all we got from airline.”
“Bought two return tickets to New York from London for June 2020 which were cancelled by Virgin airline due to Covid 19. Virgin will not refund as we bought tickets online via Go2Gate. Go2Gate will only consider refund in you apply on line and agree to pay a fee. Completed a form in August and have not even had an acknowledgement that the for. Has been received let alone processed. Disgraceful company.”
“Awful company, no customer service and holding on to customer airline refunds with no valid reason.
Have even started charging customers an admin fee to release their airline refunds, disgusting behaviour and absolute scammers.”
“i am very upset at their service. i purchases tickets for my winter trips. I also purchased their Xcoverage for my flights. The information of the coverage did not clarify enough during the time of booking.
- when i emailed them to asked for cancel, they ignored my message. When i called them directly, they did not mentioned about the coverage i bought.
- when i called the air flight company, they told me to call gotogate. when i call gotogate, they told me to call air flight company.
- I am so upset and angry with their service. Very slow-no response. Lack of experience in the procedure working with the air flight companies and useless Xcoverage.
- Very very disappointed and i will never purchase from them.”
“As many of you below, I have purchase the ticket through Gotogate and less than 2 weeks later, recieved a msg from them stating the change has been made to my flight to the destination and now the flight does not exist anymore. so i wanted to just cancel the whole trip but because airline was low cost carrier, they do not assist you with the cancellation process. So I had to call the airline to cancel the retuning flight, and was able to get a full refund into Gotogates corperate Master card. Same as many of you, I’m still waiting for my money back.
After several email to them, I have received an email from Gotogate noting $90 admin fee will be deducted from the full refund, (which I have call in, to complete the process) and also, for the high volume of work due to many flight being cancelled result of COVID. **I mean,,, if you guys are so busy. Stop replaying to these reviews and get these people’s money back.
I have seen/read some reviews on this company, and I’m very suspicious that some of the flight people have book through this company seems to be never existed and people are obligated to make a change/cancelled their flights now, which leads to paying extra ADMIN fee on top. OR just never get their money back. seems like they are using COVID/Pandamic as the great excuse for all of these this nonsenses.
Below is a quote from Jay Maverick on youtube regards to this matter and has filled a police report on them. Please do not use these companies below.
The CEO of this scam is Mathias Hedlund. Wether or not he’s involved in the decision making of stealing people’s money is unknown…but being the CEO he should take some responsibility of the actions of what his company is doing to people. (especially during Pandemic); so please. When you’re reserving flights, avoid these flight search engines; Avoid sear24, Supersaver , Gotogate, Travelstart, Flybillet, Flygvaruhuset, Travelpartner, Budjet, Goleif, Mytrip and Avion. These are all subsidiaries of the same company Etraveli; where Mathias Hedlund is the CEO.
please do not waste your time/money like me and many others here.”
“As I have to cancel the flight ticket due to the increase of Covid-19 cases in Japan as my Wife is Pregnant and Doctor highly recommended not to travel anywhere because of the increase of corona cases. GOTOGATE agency told me to contact the airlines directly to cancel the tickets, And as requested by the airlines, I got the doctor's certificate and submitted to the Airlines (Peach Aviation) and the airlines have agreed to pay the full refund as I have the valid reason for cancelation
I am attaching a copy of the Doctor's certificate and confirmation from Peach Aviation regarding the refund which has made, but the travel agency (GOTOGATE) is asking for the 80% deduction fee (16,200 JPY) even though the airlines have paid the amount fully (20,980 JPY) which is highly unacceptable.
I requested multiple times with the GOTOGATE but they are not agreeing to reduce the fees”
“I baught a ticket through gotogate and later I had to change my flight time so I baught a Extra service for rebooking (Hilfe bei Flugplanänderungen).
When I called they said you have to pay extra amount for the service eventhough I already paid for it and I showed them that I paid put they refused, so I had to pay twice for this Fu...ing service.
They also refused to refund me the first payment.
Never again!!!!!
Whenever you buy a ticket through this website you keep paying money for them for every single change you need to do.
You can use this web site only if you would like to make your flight the most complicated ever then they can do that for you in the best way.
At the end you discover that your Ticket has costed you much much more than any other website.”
“Gotogate is a scam, I waited 7 months for my refund for the flights cancelled by the airline and apart from an automated message that the refund is pending, no communication from their side. Frustrated I claimed on my credit card and now they have come back saying the charge back is invalid because the restrictions were imposed by government and hence the flights were cancelled and since I ticked a box on their site that I accept all their terms and conditions I cannot claim on credit card. This company is not ATOL protected so they are free from all regulations. Below is from their website
ATOL protection
Do my tickets include ATOL protection?
Our agency is not subject to the ATOL protection regulation. Any travel protection (insurance) should be purchased separately either during or after the booking process.”
“Gotogate is a scam. Don't buy tickets from this agency. You don't hear from them after paying your tickets. Their impossible to get hold on if something goes wrong, and you can forget about a refund. I've waited 7,5 months. I've read their liquidity is a problem and their close to bangruptcy”
“Wasting Money and Time!
I will never again reserve my ticket through Gotogate. I had a terrible experience with them. I got my ticket through their website to get a flexible ticket and be able to cancel if anything happened. They charged me for 20 USD more and when I requested my cancelation due to Covid, they just simply said contact your airline. Their costumer service was awful and were not even aware of the service. When I checked with my airline I found out, all the service that they were offering me and charging for was already part of airline policy. and They actually charged me $20 more for nothing. You pay them but when you need their service, they just simply ask you to contact your airline. From now on, I only reserve my ticket through airline and make sure to read its policy.”
“Booked flights to Bali last year, flight were cancelled over six months ago and Gotogate still has not returned my money. Have been chasing them up for over six months. Their contact number does not work, they ignore written requests, and do not actually respond to my emails - it's always a generic "Dear Sir/or Madam...delays...airlines...rest assured". It's been the same messaging for months and months, which gives me the impression that this organisation is a scam. I paid for the "premium" service - imagine what the normal level of service is like. Have now got my bank involved. Clearly Gotogate is writing favourable reviews to try and keep things in balance on these sites. Will continue persisting to chase up the refund.”
“Booked flights which got cancelled due to covid 19 and still waiting for refund, airline Ryanair confirmed they refunded gotogate.com in September and still not received refund from gotogate.com. 6 months for a refund is outrageous and now they are withholding my money.”
“Just awful. Clearly any positive reviews are faked. Try to rip you off in every conceivable way. Deceitful wording everywhere, if you manage to make it through and experience without being extorted it would be a miracle. I would just avoid at all costs. Definitely use any other possible route than GoToGate, you can only regret using them.”
“If I can rate a 0 stars or even in the negatives,I would. This company is HORRIBLE. If you work for this company and you’re reading this with the idea to reach out and “make things better” DON’T. Also you should quit because you know you’re working for a TERRIBLE MONEY SCHEMING PLACE. I don’t want any contact from this company. I changed my flight, due to it canceling, GoToGate told me that it’s not canceled on their end, I merged a call with the airlines to confirm, they confirmed and you still charged me more to change my flight AND THEN YOU NEVER BOOKED ME ON THE FLIGHT. I am LIVID. Please please please do NOT give this company money. They are a fraud and should very much be shut down.”
“Useless customer services.
Absolute joke
The man I spoke to today Raul Rao (apparently senior associate schedule change) does not know what his job description is. All he kept saying was ‘yes yes yes’ and did not listen whatsoever. It’s like talking to a wall or worse. A wall would probably show more empathy.
Will never use gotogate because of the constant misleading information I was being fed. Wasted my time calling and emailing.”
“very bad support, Air canada refunded me and gotogate hold the money and make un logical responses . they make go in loss . they take ages to reply then they say contact your bank .
UNRECOMMENDED AT ALL”
“Warning!!!!
Do not buy airline tickets through Gotogate !!!!!
They sell flights that cannot be held !!! Gotogate combined flights but the airline reverse the flights in away that the first flight became the second!
Having no choice we had to cancel the tickets but Gotogate does not take responsibility. They do not return the money and still charge 250 shekels cancellation fee, per passenger when the responsibility is theirs !!!”
