Gousto Reviews

Name: Gousto
Rating: 2.47

2.5 Rating 713 Reviews

33 %

of reviewers recommend Gousto

Company Reviews

Questions

Metrics

2.5

Based on 713 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Write Your review

Tell us how Gousto made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor quality and damaged ingredients combined with delayed deliveries, a frequent occurance, avoid!”

Helpful Report

Posted 5 years ago

“Same story as others - persistent door to door salesperson signed me up to the service and placed an order for me assuring me it was a one-off trial. I ignored subsequent emails after the one confirming my order until I got another one saying my next order had been selected on my behalf. I didn’t order these and it turns out it includes 2 meals I am allergic to. When I contacted them to cancel - it was 2 days and 15hours before delivery but not in the 3day cut off so told to read my emails more carefully in future and to donate the food I can’t eat to some friends.”

Helpful Report

Posted 5 years ago

“I am completely disgusted by this company. A door to door salesman knocked selling us a one off trial box of our choice, no ties no subscription just a TRIAL ! and IF i wanted to order again then I could if I chose to. The box arrived I wasn’t overly impressed as I am a busy mum of 3 who works and husband works long hours. Iv realised the way it has been done, the salesman said to download the app so I did in front of him picked the food I wanted and put my bank details in. By doing this it has tied me into a subscription! Absolutely outrageous! Why not just be honest to people about having to deleted a subscription that you have just tied them into. My sister has just been diagnosed with terminal cancer and the last thing I need to be checking is to cancel a subscription I was told by a salesman it definitely wasn’t . A company taking people’s money and being dishonest. This has bought me to tears this morning as I just don’t need it and nearly £50 spent I just don’t have .”

Helpful Report

Posted 5 years ago

“Very disappointing. First week I had one portion of rotten chicken, the second week two portions of rotten chicken and the third week the box didn't show up until 22.45 in the evening and everything was floating in water because the freezer bag had leaked. I did get a refund for the chicken but then the meal is down the drain and you have to start improvising to replace the chicken. Besides, the amount of plastic this company uses is also unacceptable. Ok they claim to be doing something about it but that doesn't solve the problem at the moment and seriously, it's astronomical the amount of plastic. Every teaspoon of herb is in a small plastic bag and so on. Some of the meals were tasty but if I can't rely on the produce to be fresh, then what is the point in ordering from them.”

Helpful Report

Posted 5 years ago

“Good selection of meals and convenient delivery”

Helpful Report

Posted 5 years ago

“Gousto's customer service is poor and deliveries are unreliable. Twice in the space of a few months my delivery has failed to arrive. Customer service advisors are are apparently unable to organise a replacement delivery and are only given authority to offer a refund, they are not allowed to escalate to a manager. A refund when you were expecting food for the week is useless. I was told a non delivery "did not qualify for a manager's call back" - charming! Will not be using Gousto again”

Helpful Report

Posted 5 years ago

“I made my first order in food faith, I had friends order for a dinner party and decided to order through Gousto. The order was placed to be delivered on the 19th of January having placed the order a week in advance. On the day off the delivery I had stayed in during the timeslot booked when to my amazement I was informed the delivery could not be made and a calling card left. Interesting as I have CCTV at home and when I informed Gousto, this was simply ignored and I was informed some days later this box off fresh food in fact could not be re delivered as the box was damaged. The fact no one had tried to deliver and I was lied to did not get resolved and because I was not happy I emailed in requesting a refund and not that the company was a least bit interested I had to dash out and buy ingredients last minute for the dinner party I was hosting. After 4 days I was informed a refund was made. And the subscription was cancelled. To my utter shock another payment was taken by the company and an order placed of my behalf. When I questioned this I was informed I had received the emails informing me to place an order and a reminder. I can categorically say no emails were received and after such a shocking service I would never use this company again. A company that not only lies to its customers but also removes money from there account. I feel so strongly against this service I have contacted trading standards and will make sure another customer does not suffer at the hands of gousto.”

Helpful Report

Posted 5 years ago

“Had a Gousto account for a few months. The food was average at best. Food portions were just right however. So decided to skip my orders for a few weeks and just forgot about it. On Friday morning, I receive a message from them saying they (Gousto) prepared an order for me without my authorisation. I cancelled this order on Friday morning and they now claim it was too late to cancel an order that THEY prepared for me without my authorisation. So now, we have a situation where they are going to send me food that I don't really want. So, food wastage! And they have charged me £34.99 for food that I didn't really want or authorize. Called them on the phone and encountered really rude condescending customer service. When I tried to explain that I did in fact try to cancel, the lady said I just couldn't have the option to cancel so now, they will apparently start an investigation on Monday! I have now cancelled my account with them and will try another service! Avoid for the customer service alone. They entice you with 2 weeks half price and then treat customers very rudely.”

Helpful Report

Posted 6 years ago

“Similarly I ordered a box and paid £24. I unexpectedly received another box of food the following week which I had not ordered but which Gousto had deducted another £24 for. I have just spoken to them and so far they have refused to return my £24 saying that I had subscribed...which I had not. Then I was told I had been sent an e-mail which told me that if I didn't decline they would choose another box of food for me and send it!!!! On reading those e-mails I discovered that this is in fact what happened. How is this right? I believe this to be a fraudulent and deceitful way to conduct business and will be contacting trading standard if this is not resolved to my satisfaction.”

Helpful Report

Posted 6 years ago

“Good offers”

Helpful Report

Posted 6 years ago

“I ordered my first delivery on special offer and they put me on instant re-order for another order a week after. I'd ticked the box to say I didn't want anything for a month to give me time to cancel, which I did three days before, they then said they ordered things on my behalf as I hadn't chosen anything. This was due four days ago. I paid for it and it hasn't arrived. They then e-mailed me to say they can't deliver because of bad weather, which is fair enough, but that I had to re-order for another delivery where there's a credit on my account. Don't know if there is and can't access it anyway as I've already cancelled the account. Hve e-mailed them & told them this and am waiting to hear back.”

Helpful Report

Posted 6 years ago

“The first box came, it looked like it had been stamped on, the ingredients inside had burst, and the meat was very short dated. Of course it was not their fault if it was the delivery driver, but they should get reputable companies to deliver and their response was poor. The veggies that came with it looked old - wrinkly peppers etc. When I complained the offered me a 4 quid credit which is not really acceptable given how unusable the box was - i could not make any of the meals without going and buying replacement ingredients, which sort of negates the point! And only had a piece of rubbish chicken, old potatoes and one bit of fish to use out of the box. Not great value and I wont use again. The only plus is that the recipes look pretty good.”

Helpful Report

Posted 6 years ago

“Gousto is working really nice for me. It is a way of cooking tasty recipes easily. I even have tried the vegan ones. I already ordered more than 40 boxes and I only had a problem with a delivery once and they refunded it instantly. Fine for me.”

Helpful Report

Posted 6 years ago

“Excellent customer service, very quick and friendly service on the phone lines if any problems. Excellent range of meal options compared to competitors, and slightly cheaper than competitors too. Portion sizes perfect, and items in the box are of good quality. Meat especially so. Only complaint is price per portion does seem a little high (for my budget anyway), however I am paying for the convenience and recipes I suppose.”

Helpful Report

Posted 7 years ago

“I had a Gousto rep call at the house to tell me about the service the company provides. Excitedly i placed an order but it failed to be delivered. When I called the helpline they had no record of my order and despite their best efforts they could not trace my order. I am now having to contact MasterCard to get a refund on my credit card. A lot of hassle. Don't use this service.”

Helpful Report

Posted 7 years ago

“They are not free they taken £47 out of my bank asap and I have to wait 3-5 working days for a refund don't not use them they are a rip off”

Helpful Report

Posted 7 years ago

Gousto is rated 2.5 based on 713 reviews