Graham & Brown Reviews

Name: Graham & Brown
Rating: 4.23

4.2 Rating 352 Reviews

81 %

of reviewers recommend Graham & Brown

Company Reviews

Questions

Metrics

4.2

Based on 352 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

01254 291013 (ext 4111)

Write Your review

Tell us how Graham & Brown made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Graham & Brown 1 star review on 12th May 2024

Andrew

Graham & Brown 5 star review on 30th November 2023

Imelda O'donovan

Graham & Brown 5 star review on 26th October 2021

Colleen

Graham & Brown 5 star review on 29th September 2021

Elise

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have really liked the look of the wallpapers of Graham and Brown and order three different types. With all the wallpapers I had a lot of trouble with the paper shrinking after installation and thus visible gaps between the stripes - and this even though we have sized the walls and the paper was installed by professionals. The worst then happened with the origin ground wallpaper - it had a very obvious change in colour and shade within one roll - so we had a very poor overall wall apperance. At first the customer service reacted fast and friendly and offered replacement. After that it took almost a month for the replacement to be sent - in the meantime we could not finish the room. The replacement paper was stopped at the customs and later the package was lost by UPS. After that the customer service stopped reacting, did not sent other replacement, nor did they reimburse the amount. I have wrote about 10 E-Mails and no reply at all whatsoever. After now 3,5 months I am passing the case to my lawyer. Do not recommend buying at graham and brown despite the great designs and attractive prices - the quality doesn't hold up to it!”

Helpful Report

Posted 3 years ago

“Colour was significantly darker than advertised. They don’t accept returns on paint, stating it’s covered in their terms and conditions and that they mix every paint pot from scratch so wouldn’t be able to sell it to another customer. We didn’t order any special mix, just a colour that they had advertised. Now left with a pot of paint we don’t want and £50 worse off.”

Helpful Report

Posted 3 years ago

“Lack of joined up thinking and customer care at Graham and Brown Wallpaper was vey disappointing for an expensive product range. In addition to wallpaper, I ordered two test pots of paints in the same colour and different finishes, one gloss and one eggshell. The emailed order confirmation was for two pots of emulsion because that is the only finish that they have sample pots for. So I emailed back and asked for one sample pot and one refund. However, they sent two sample pots of the same colour and same finish. Their web site says paint samples can not be returned. Unsatisfactory buying from G&B wallpaper.”

Helpful Report

Posted 3 years ago

“Never gets our paint delivered but G&B will not refund, poor reply the mail, no refund because the can’t find our parcel or don’ t wanna put some effort in it, i think the are crooks”

Helpful Report

Posted 3 years ago

“Fab wallpaper and paint. Easy to apply. The effect is just perfect”

Graham & Brown 5 star review on 22nd February 2021

Helpful Report

Posted 3 years ago

“Really poor quality to be honest pattern had pattern missing on end piece and they refused to refund even with photos, paint quality is far from superior it starting cracking on my wall and has cost me a fortune to redo and I was using a professional decorator it was clearly the paint as you could see the cracks around the rim. I have fed back to the department and they are so unhelpful, I will never shop with them again please beware!”

Helpful Report

Posted 3 years ago

“We ordered six rolls of wallpaper for our kitchen and loved it. On the day it was being installed (by a professional) he was half way done when he noticed that the same exact print came from 2 different batches. The result was that the colors were not identical. We were extremely disappointed and annoyed. Did you know that you have to look at the specific batch numbers even though you order 1 pattern? I did not. The ONLY redeeming factor out of this silly debacle was my interaction with Anna Maria. She listened, validated my feelings (of annoyance and frustration), and solved our problem as quickly as she could. Look, mistakes happen. Its how they are handled that make all the difference in the world - and she made that difference. One star off for sending me 2 batches - 4 stars for fixing the problem and being a wonderful human being.”

Helpful Report

Posted 3 years ago

“No refund given for return roll. The agent I spoke to said within 14 days the refund would credit. 3 weeks later - NOTHING! And my email has not been responded to!”

Helpful Report

Posted 3 years ago

“The paint I received has not had the colour mixed into it so I got a re/brown base mix instead of taupe. The customer service eventually dealt with it but no apologies or offers of compensation considering I had used a tester costing £9!! and could therefore prove by sending photos of both sample and 2.5litre tin! I reviewed as requested by email but this doesn’t seem to show on their website (what a surprise) but I have since read a lot of reviews having the same problem. I will go to Farrow and Ball in future”

Helpful Report

Posted 4 years ago

“BEWARE ORDERING PAINT... we ordered x2 paint samples - Barnaby blue & spiced mulberry as samples. We loved the colours, so we ordered a 4litre tin of each, costing £135.00. The paint that has shown up is a COMPLETELY different colour to the sample we ordered! You can see in our pictures attached... I appreciate paint colours vary slightly with each batch, but this is an entirely different colour all together. The bizarre thing was is that the labels/codes for the tins were the same as the sample, so it was labelled as exactly the same product. Very disappointing considering they’re supposed to be a luxury brand. I’m hoping customer services will ship the right colour - but we still risk them sending us something that was totally different, which causes yet another delay.... very disappointed! I will explore Farrow&Ball as at least they have shops you can physically go and buy from.”

Graham & Brown 1 star review on 29th August 2020

Helpful Report

Posted 4 years ago

“Disgusting customer service, complained over a month ago about wallpaper I had purchased for £35 each roll that was different shades when I had put them up, obviously they had been stored in separate places! Email back asking for photos which I have sent but still no reply! Now going to consumer advice”

Graham & Brown 1 star review on 3rd July 2020

Helpful Report

Posted 4 years ago

“I bought some paint and the paint I received looked vastly different to the one on the website. So I painted some on a piece of white paper and sent photo's of how different the paint looked when dry compared to all the pictures on their website, but because the wet paint looked similar to the original (in the tin, not dry on the walls) they said that was the correct paint, but who sells paint by the colour of the paint wet!? And who buys paint based by the colour of the product wet? The colour was grey-blue on the site (images of painted dry walls) and beige-cream when dry in reality. I have opened a Paypal case to try and get my money back as they have ignored the difference in colour (referring only to the paint wet in the tin) and have not offered a refund even though the paint is unused and it was requested. Customer services are unhelpful and don't seem to care.”

Graham & Brown 1 star review on 15th June 2020

Helpful Report

Posted 4 years ago

“After hours of research I finally decided on this deep navy colour for the feature in my new flat. When I opened the tin, I saw the colour wasn't navy but purple. But the inner rim of the lid shows some navy colour, and I double checked the tin. The information on the tin matched my order details. So, I believed the paint will change colour when it drys. But it hasn't, it stays purple as it is. I contacted the customer service straight away. Because the new brush & roller cannot be re-used again, and I needed to purchase white paint to cover the purple. I would expect Graham Brown to compensate for this. However, the customer service team don't seem to care about my loss, only can offer replacement or refund. And argued that I shouldn't have painted the whole wall when the colour didn't look right. I really don't know what her point is? if I didn't paint the whole wall, the roller & brush were still wasted. and I will still buy white paint to cover the purple. And I did check the information on the tin to confirm that I received the correct paint. To me, this company does not care about their customers. Very disappointed!”

Graham & Brown 1 star review on 11th June 2020

Helpful Report

Posted 4 years ago

“First class customer service. Had an issue with some rolls of wallpaper. They just asked for some pictures and with no questions asked offered a full replacement or refund. The wallpaper itself was absolutely lovey. Much nicer that the picture on the website- Ulterior White.... stunning”

Helpful Report

Posted 4 years ago

“I used the Graham & Brown calculator to estimate how much wall paper was required. Accurate measurements were put into their calculator - which said 6 roles were required. Actually only 4 rolls were needed!!!! DON'T TRUST THE CALCULATOR - THE ONLY HELP FROM THAT IS FOR GRAHAM & BROWN TO SELL MORE PAPER THAT YOU DON'T NEED. DISGRACEFUL PRACTICE.”

Helpful Report

Posted 4 years ago

“Do NOT buy wallpaper from the Graham & Brown website because their packaging process prior to postal dispatch is woefully inadequate. We bought three rolls of expensive wallpaper plus paste and it was delivered in an oversized box with nothing to stop the contents banging around inside and damaging the wallpaper rolls. I've sent photos to Graham & Brown but they refuse to replace the damaged contents. IT'S JUST NOT GOOD ENOUGH!”

Helpful Report

Posted 5 years ago

Helpful Report

Posted 5 years ago

“This was not a BAD experience, it was a HORRENDOUS experience. I ordered a mural that, when pictured on the page, had a scattering of little beautiful butterflies. When the package arrived, I could immediately see that these weren't little butterflies but mammoth creatures!!!! When I contacted the service department, I was told that they have a 'no-return' policy and that I should have seen that pronouncement at the bottom of the website. I RE-VISITED THE WEBSITE AND THEIR WAS NO POLICY LISTED unless the visitor scanned through reams of other announcements to click on return policy. This 'item' cost $175.00 and now I have to eat it? If there was less than one star, this so called company would get it. Mrs. Silberg, Los Angeles, California”

Helpful Report

Posted 5 years ago

“Despite obvious faults in the wallpaper and countless e-mails back and forth with customer service G&B refused to refund the monies for 2 of the 6 rolls that I had hung prior to discovering dark equal width strips down each joint of hung - paste the wall - Sieta Ice - Silver paper. Rcommending I seek the refund from the retailer (B&Q) difficult without the hung paper as it was stripped 3 days after hanging and replaced with a cheaper -paste the wall product. A credit note was of no use as whole house decorating is now complete. Watch out for this paper type at £20 per roll there is a problem not seen at all in the replaced paper of similar colour and construction”

Helpful Report

Posted 5 years ago

“They expect you to spend £80 on a roll of wallpaper. Make you pay £1 for a sample. And the sample is an a4 size. How on earth are you supposed to see if you like it on a wall?! RIP OFF!”

Helpful Report

Posted 5 years ago

Graham & Brown is rated 4.2 based on 352 reviews