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Green Flag Reviews

2.1 Rating 282 Reviews
27 %
of reviewers recommend Green Flag
2.1
Based on 282 reviews
Shipping & Delivery
Delivery Methods
Courier
On-time Delivery
Greater than 57%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.1 out of 5

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Green Flag 5 star review on 18th July 2024
Graham Voss
Green Flag 5 star review on 18th July 2024
Graham Voss
Green Flag 5 star review on 18th July 2024
Graham Voss
Green Flag 5 star review on 18th July 2024
Graham Voss
Green Flag 5 star review on 9th February 2024
Gill
Green Flag 5 star review on 9th February 2024
Gill
Green Flag 1 star review on 9th June 2023
David T
11
Anonymous
Anonymous  // 01/01/2019
It is too busy to rescue women on their own. Their subcontractors did not have anyone available but no-one told me! Horrible experience
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Posted 3 years ago
Not at all
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Posted 3 years ago
23 hrs in South mimms services still.not.been recovered !!!!
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Posted 3 years ago
Green flag app is worst ever
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Posted 3 years ago
On the hottest day recorded as in above date, I was unfortunate to have my vehicle breakdown on me, I pulled over as quickly and safely as traffic would allow, put my hazards on, then through the passenger side me and my eight-year-old grandson hopped over the barrier and up the embankment, (this came as second nature as running my own rescue/recovery business for the RAC as the main contractor for best part of 30yrs), so I called the Green Flag at 2.16pm, at 2.22pm I had a message of Green Flag saying we got your rescue request, our trusty technician from Celtic Recovery Ltd, will aim to be with you by 3.23pm, at 4.23pm another message about our trusty technician from Celtic Recovery Ltd, will aim to be with you by 5.23pm ( note still stuck on embankment with grandson in baking heat), at 4.25pm and 5.10pm and 5.51pm from 01633 246622 ( later found out it was Walls trucks Newport), still no trusty technician had turned up, due to the extreme heat a crying grandson nothing to drink on the hottest day, last sense of time, then a plain blue small van turned up, no signage to say who they were or he was, not comfortable at all, then he said he was from Green Flag ( the van when I showed my husband he said it was an ex gas board van, now this firm is your representative for Green Flag), note for a breakdown firm he was in no position to move me at all, he said your fan belt has gone, then started taking photos of my vehicle, he did not attempt to put water in my radiator as it was now stone cold, instead he said he would follow me off into Cardiff International sports stadium car park, no toilets anywhere not good at all, had to walk to a Asda for water, he then said I will organise a recovery vehicle, he then said the wait for the recovery truck will be about one hour ( told him there will be two people), this turned out to be nearly two hours, he turned up in a dinky toy car transporter the sort car breakers use and in about the same condition, white in colour, reg number VU68 YUF, AGAIN NO SIGNAGE to say what the hell was turning up or who dressed in a vest, the winch strained like hell to get my vehicle on and it looked overloaded, I thought at last we are going home, then this so called representative for Green Flag ( looking scruffy and not professional in any way ( but he was polite), then dropped a bomb shell he could only take one passenger,( what was I supposed to do leave my grandson go with him and I stay behind or the other way for god sake!) , he then said a taxi will be sent for you, at 6.42pm I had a message to say CMAC ref number 3578122, have received your request for a taxi on behalf of Green Flag (nothing like the web page that is shown for Celtic or Green Flag ) the recovery driver drove off with my vehicle at 7.04pm to recover to my home address, and we were still stranded stressed out heated up grandson crying and scared, then I phoned my husband and he sent my daughter to pick us up, she phoned me and stressed out with worry about me and her son, this was 8.02pm still no taxi, when my daughter turned up 8.45pm then a 16 seated minibus turned up, by then my head was gone and just left with my daughter, stranded for six and half hours. Like I said I was in the recovery game, and I well know that your service was rubbish, if I operated my recovery/rescue in that manner that would have been the end, this morning I cancelled my DD, I then put it on social media to warn people of this Celtic Recovery firm and the terrible service your firm delt me with, I was with the RAC for best part of 32yrs, never in that time did we have cowboys in mickey mouse vehicles no signage or drivers in uniforms turn up, and best of all did not know how to operate a breakdown service, they were just tuppeny bit drivers on poor pay, it just looked that way, you know what I am trying to say ( GOD DAMN IMAGE ), I have since joined the RAC cost a lot more, but you know what they say pay peanuts! you can rest assured I will never recommend Green Flag or that Celtic Recovery firm.
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Posted 3 years ago
On holiday 350 miles away from home, needing to get home tomorrow, my windscreen was shattered by a bird, rang greenflag, what a joke, they said they only do mechanical breakdowns, said I needed to contact my insurance company. I shall be cancelling my cover, the woman on the phone wasn't bothered. Avoid this company.
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Posted 3 years ago
One of the worst experience with green flag for brake down. They kept me in between for full night without attending. So I have to make my own arrangement. No point in having brake down with them. AA is much better
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Posted 3 years ago
They left my partner -a single woman in her 60s on her own on a dangerous busy main road known to have had a couple of fatalities waiting for over 2 hours terrified in ditch - never use this company they do not respect safety!
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Posted 3 years ago
I changed my address to one which is 2 miles further away from the old one and it is now more expensive because 'there is more breakdowns in that area'. Wow, what rubbish. As I would probably not be home when my car breaks down, why does it matter that I live 2 miles away from the old address?
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Posted 3 years ago
I had broken down at 6pm near my shop. I could smell petrol. The engine would not stay on . So i called green flag to rescue me. I was told by operator that their third party partner will attend. I didnt mind as long as i get help so can go home. The third party mechanic arrived at 815pm. I went to the arrived mechanic and told him i think there is fuel leak. The mechanic immediately refused to help me or check my car for the fault as he said i cant check or go under the car incase somebody throws a match stick. To my shock i said you not serious. Its only 2 cars here mine and yours. Road totally empty of any traffic or people. I begged him to help me so can go home after 14 hours shift as live in wembley. I lifted the back seat and i showed him the fuel pump area as i had new pump fitted few months ago. The mechanic saw the spilled fuel and customarily refused to touch or check if the pipe has come out. I begged him again. He reluctantly put his gloves, looked at the pump, moved the tube and said its not fitting, keeps coming out. I said so u cannot help me. He confidently said NO. I had to spend the evening and night in my shop and sleep on the floor till my own mechanic can help me. In the morning my own mechanic came and fixed the issue in five minutes. Pushed the tube in its place, secured it and car worked fine. This level of service by green flag is DIRE,DISGRACEFUL, SHOCKING,DIGUSTING, so angry with this level of service was provided to me. Cannot go home to my son, left completely STRANDED. Green flag should be ASHAMED after my experience on 6.7.21
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Posted 3 years ago
In this day and age its ridiculous you can only renew your policy by spending best part of the day in a queue waiting to speak to someone on the end of a phone line, surely you could let customers do this online
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Posted 3 years ago
Told to use app . Booked rescue at 6pm. ETA given at 7.30. At 8pm spoke to greenflag, told ETA now 8.30 - 9. Rescue man called at 8.15 thinking I had broken gearbox, I actually had flat battery. Rescue man arrived at 8.45. Since changed to rac.
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Posted 3 years ago
Just got new policy tried for the last two weeks to put policy details to app waste of time app not working reported problems last weekend end still the same last time I renew with them
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Posted 3 years ago
Got stranded down a country lane it was slightly snowy and icey on the road . We rang them up for help and to be recovered they sent a recovery lorry out .Approximately 5 hours later only to be told he didn't want to risk getting his lorry stuck . We rang green flag again and they suggested to call them back when the snow had gone.. seriously WHAT A JOKE!!. We got a local with a 4x4 to help us put grit down on the road so we could eventually get out. I have complained to green flag several times but never got a reply.
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Posted 3 years ago
STAY AWAY FROM THIS COMPANY!!! Renewed my policy without my authorisation even though I requested my policy not to be renewed. Now I’ve been 2 days into he phone for 2 days to request my full refund and cancellation and guess what they won’t even pick up their phone calls. What a bunch of incompetents fraudsters stay away front them 🤬
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Posted 3 years ago
Sandra was completely amazing with handling with my concern. She is professional, kind and proactive with her response. Green Flag are the way to go, especially with employees like her. It’s an absolute testament to the company.
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Posted 3 years ago
Absolutely terrible service after… Absolutely terrible service after breaking down just after 7.00pm I phoned green flag who said I would be priority because I was on my own in a lay-by the operator asked for my location but she said she couldn’t find me, so I had to ask a lorry driver who had just pulled in to give her the exact location, a while after I received text to say someone would be with me at 10.30pm,( a woman from green flag did phone me I told her that there’s no lights around and I was on my own and it’s quite scary but she didn’t seem bothered) that time came and went then received another text saying someone will be there at 11.39, then 12.15, then another text changing time to 12.29, still no sign of anyone at just after 1.00am rescue driver phoned me saying he couldn’t find me so again I explained where I was he said he was going in the opposite direction and needed to turn around he eventually got to me put my car on his truck without looking at engine first, I asked him if he could take my car to my local garage which I had arranged earlier while waiting to be recovered but he said he was allowed to take it anywhere else but to my home address, after me asking again he agreed we dropped car off and I asked if he could then drop me off at my address he reluctantly said yes but he didn’t take me to my address he dropped me off at the top off the road and I had to walk the rest, I definitely feel let down by green flag been paying them for years for recovery plus and only used them twice. Green flag on my other review left you say click on link to respond to you but it doesn’t do anything!!
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Posted 3 years ago
I was with green flag 9 years ago they were on the mark spot on service was greet do as they say cover what say they cover 100% good service until I had no car cause it was wrote of due to car losing control .a rubber pelican post doing to much damage under the car they were fast acting on the ball the only is they require payment and old car uplift don't know what they did with it canceling cause there no car to get insurance on £50 canceling fee but still the best insurance company around even with little teething problame better then anly other iv been with Id still staund by green flag every time bare in mind this a long time past you ent all bad green flag 10out10 mr Thomson
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Posted 3 years ago
This is my review from trustpilot, posted Friday 4th 2021. Friday 4th. Called Green flag to rescue my wife and I from the M25, we called them at 15:35, at a little after 17:00 we got picked up and moved off the motorway, but to my horror we weren't returned home but left at a BP garage down the road, which I was then told another rescue vehicle would take us home, this vehicle was then cancelled without me knowing, after several phone calls I eventually got home at 23:00. Nearly 8 hours, a dozen phone calls and little to no communication. I WILL BE COMPLAINING AND TAKING THIS FURHER. I have family cover for reassurance and peace of mind that we would always get home, this will be cancelled just after I've complained and let the whole world know just how bad I've been treated. NEVER USE GREEN FLAG unless you want to be stranded.
Green Flag 1 star review on 5th June 2021
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Posted 3 years ago
To all bikers out there thinking of going with green flag dont do it .broke down on sunday 4 o'clock phoned g flag they sent tech coudant help said I needed to be transported home he said further 25 minutes to get transport time approx 6o'clock. Transport came 12.30 midnight .they sent 2 car transporters .this is a brand new bike by the way.the two lads took a lot of time wondering where to put the straps they had no idea in transporting bikes .they had a roll on rool on dolly with no protection for wheels when I asked if bike got damedge from transporting it they then refused to take it time now 1.30 morning .eventually I had to give instruction how to strap bike down .got within 5 minutes of home driver unable to see speed bumps bounced over 3 in a row enough to squeeze tyre beads to look as though white walls.getting bike of flat back he took rear straps of left the suspension on front compressed pulled bike of the dolly which flew up and he put his selfe in way of bike so it didant hit the bike.time now 3.30 in morning. Green flag I believe have devided the country up into 4 parts and have one company for each area they got rid of all the small independents now when they need them they wont help dont blame them.a night I wont forget no apology since no offer of compensation not a word green flag dont do it .
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Posted 3 years ago
Green Flag is rated 2.1 based on 282 reviews