Green Motion Reviews

Name: Green Motion
Rating: 2.26

2.3 Rating 896 Reviews

32 %

of reviewers recommend Green Motion

Company Reviews

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Metrics

2.3

Based on 896 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not a good experience. 1) Were given a car in lower price category, than the car that was booked, car wasn't similar in any way. 2) When picking up the car, some damages were ignored, even after pointing them out, they said it doesn’t count. 3) Giving the car back, they already knew where to look for the damage, pointed it out instantly, even though the scratch was literally under the bumber and not really visible, charged 300EUR for it. 4) Even with full insurance, they charged 300EUR for a scratch, that we didn’t make and said we can get the money back through the carjet, making it a lot of time waste… Usually when you’re paying for full insurance, companies have no questions asked policy, and don't even look at the car. Terrible experience, don’t ever book from this company.”

Helpful Report

Posted 1 year ago

“Your car rental company has scammed me! I paid for a car for 17 days and on arrival, they wouldn't give me a car or a refund. Left me stranded on my own, with a lot of luggage at night, after 35hrs of travelling from Australia! No reply to my emails or calls, since the first call from the office. I was yelled at by customer service and told I wouldn't get a refund, as my policy had started already. I explained that it actually hadn't started as one of my flights was cancelled and was a few hours late to collect the car. I was in the office trying to start my policy and obtain the car I'd paid for. I said that the guys in the office could verify this. She wouldn't listen to any reasoning and was extremely rude! I booked via Cariet and purchased insurance along with the car hire. On arrival to Green Motion, I was told I had to buy their insurance at £400 extra, as the insurance that their booking company had purchased wasn't enough! This will be all over Twitter. I'm not going to give up trying to get my money back and letting others know what a con Green Motion Car Rentals are!!!”

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Posted 1 year ago

“Green Motion is the worst car rental company I have ever seen. I do not think that the people they employ are to blame. Employees working under the instruction of company managers take all kinds of exaggerated, unreasonable and unfair money from their customers. The deposits taken from the customer while renting the car, the pressure to make insurance at very high prices, and the exorbitant prices applied if there is a scratch on the car when you deliver the car, so they do not give you back the deposit they took from you. This company is where commercial immorality is practiced. This company is a trap, so it is necessary to stay away from this company.”

Helpful Report

Posted 1 year ago

“Scam company and will ask you to pay many time the amount of the original booking, because some small letter clause in the terms of service, or magically will find the chip in the windshield - no mater what you will pay much more then you expected.”

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Posted 1 year ago

“While being central london their cars are not registered for congestion charge and they don’t tell you. So they receive a fine of 90£ and charge 68£ additional, pure scam ! In addition they tried to charge me for damages that were present when I took the car. Bad and unreliable company, stay away !”

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Posted 1 year ago

“Stay away. Fraudsters.”

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Posted 1 year ago

“Beware!! Green Motion will charge you a L68 admin fee for every traffic violation. Processing probably takes them two minutes. But maybe this is what they are doing instead of waiting on customers. I had to wait a long time. In Bristol, following GPS and traffic will lead you into Bus Lane violations, with no way to escape except by turning around or driving on the wrong side of the street. I was not even aware I was in a Bus Lane until two months later when I got the L68 fee from Green Motion and the L35 fine from the unfriendly city of Bristol. So far, I have received two violations. I hope I do not get more.”

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Posted 1 year ago

“Horrible experience! Scam company which attracts customers with cheap fairs, overcharging them with face damages. Stay away from them!”

Helpful Report

Posted 1 year ago

“This company is the most despicable bunch of crooks that I have ever come across. Their business model is set a low price to get the customers in then find any way to rip them off that they can find. We hired a car from them at Manchester in June for four days. We had taken out full insurance with the company who brokered the sale. On arrival we were told that this insurance was junk. If we didn’t take their insurance and cancel what we had then we would be charged the whole of the excess irrespective of the actual damage. They also required us to leave a charge on our credit card of 2500pound as a deposit against any damage. The car we were hired was a well-used car that had a lot of damage marks on it. We brought this to their attention and took video but they just shrugged it off as ‘we know about that.’ We returned the car as agreed and nothing was said about any problem. After about three weeks the 2500pound charge on our card was lifted. The end of the matter we thought. Five weeks after that we received and email which was an email for a total of 600 pounds which was supposedly for damage to the car as well as for two items we had paid for at the time of hiring. There was no information about what the so-called damage was or who repaired it or invoices or receipts from the repairer. I wrote to them telling them that this wasn’t on, after 8 weeks with no contact they expected me to believe they had only just discovered the damage. The response was to access my credit card and debit 500Pounds. I have just had the money returned to me by my bank after I made a charge back against these thieves and set out how the rip off worked. Unfortunately, I didn’t look at the reviews for this bunch of crooks or looked for media coverage of the dodgy charlatans. Do your self a favour and avoid these people like the plaque.”

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Posted 1 year ago

“For Green Motion Stansted. Unfortunately, I have to leave bad feedback. I'm traveling a lot all over the world and especially in the UK, I used to rent from Green motion (Bristol airport) for many years, but this time (in my 15 years experience) I was charged an unacceptable high price which left me and my family very disappointed with your rental agency - Green motios Stansted. My car rent price (mini car) was 93,26 £ and for the scrace on the tyre I paid 180 £ (picture added)! The scrace was more cosmetic, but not the damaging one. I'm so disappointed and it was my first and the last time I have rented from there. You may say that I haven't had insurance, but then you should not declare your rental center as a low price rental and on arrival you are putting people in such a distressing situation for asking to pay double (+insurance) for car rental price. Sorry, but this situacion left my family so disappointed.... AVOID Green Motion Stansted!”

Green Motion 1 star review on 24th October 2023

Helpful Report

Posted 1 year ago

“Dangerous for the safety of your family and even with the premium insurance they do not refund you. In August, one day after the start of our rental with premium insurance, we had a flat tire. We called the breakdown service at 17:05 but they arrived at 21h00. The mechanic service was not able to repair and we had to called a taxi to go back at the hotel. at 22h00. During the night, the car was hauled to the mechanic and we had to take a taxi to get there and paid the mechanic ourself to change the tire. I would like to stress they left us stranded during 5 hours with two kids of 7 years in the middle of nowhere. We called them several times and left several messages on the voice mail explaining that we were in a difficult position with 2 kids, no food and no water but they never answered or returned our calls while it was your legal responsibility to take care of us. 3 months later and despite several emails and calls, we still did not receive any refund from them nor any answer except automatic messages.”

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Posted 1 year ago

“I'm utterly disappointed with my recent experience with Green Motion Car Rental during my trip to Abu Dhabi and Dubai. Let me provide you with the specifics: Booking Details: Reservation Reference: WOS-4070404-4049052 Original Pick-up Date: August 29, 2023 Revised Pick-up Date: August 30, 2023 Booking Duration: August 30, 2023, to September 1, 2023 On July 16, 2023, I proactively contacted Green Motion to adjust my pick-up date to August 30th due to an unexpected flight change by Wizz Air, over which I had no control. The Green Motion team acknowledged this change and confirmed the amendment. However, here's where things took a drastic turn for the worse. On August 30, 2023, despite the prior confirmation of the revised pick-up date, I found myself stranded at Abu Dhabi Airport, alongside my wife, for a significant duration. We were left waiting for a rental car that simply did not arrive. This situation was not just inconvenient; it was deeply distressing, especially considering it happened during our honeymoon. To make matters worse, we had no choice but to take a taxi from the airport to our destination, incurring a substantial expense of 500 AED. This added financial burden only amplified our frustration and disappointment. What baffles me is the apparent lack of communication within Green Motion, as the confirmed booking change did not seem to reach the Abu Dhabi team. We were left in the lurch, despite being reassured that our rental would be available. In addition to the inconvenience and the considerable financial impact, I'm dismayed by the lack of compensation or any concrete steps taken to address this situation. My trust in Green Motion, a brand I had relied on for car rentals, has been significantly eroded. This experience has left a lasting negative impression, and I hope that this feedback serves as a wake-up call for the need to improve communication, customer service, and responsiveness. I urge Green Motion to thoroughly investigate this matter and provide a resolution that reflects the inconvenience and additional costs we faced due to this debacle.”

Helpful Report

Posted 1 year ago

“Had a good laugh they sent me a customer satisfaction survey. Long story short, I was conned like everyone else. I rent cars frequently often and know the drill, so I would think reading the "important information" from the rental voucher provided by Booking.com is enough, and I don't need to read full T&Cs. Wrong. I booked the car on Booking and paid with Amex, then brought my license and a "credit card at my name" to the store near (well, not really) Liverpool Airport. As with many other people here, I was told they cannot accept neither my Amex nor my virtual Barclaycard under their T&Cs. They lied that Amex is not a credit card, but a charge card (which is true only for business, but irrelevant in any case). They were nevertheless happy to take my Amex or ApplePay when I switched to another tariff of £250. The salespeople have all answers prepared for your questions. So it is clearly not a situation of "sorry, there is missing information on the Rental Voucher, let's find a solution". It is a con. The booking was also not cancellable, so I was trapped and set to lose money in any case. If I had a physical Visa or Mastercard on me, nothing would have happened (though judging by other reviews, it seems GreenMotion would have found a way to charge me extra for insurance or damage). Booking.com also referred me to full T&Cs, as if it was not them to issue a misleading Rental Voucher in the first place. So no more using Booking as a broker for me either. The rental price was not so substantially lower for me to suspect an issue from the beginning, but from now on I will be more careful. Never book here and if you have, please, make sure to complain here, on Google and to the aggregator where you booked. Hopefully, this company will not be recommended.”

Helpful Report

Posted 1 year ago

“This company's track record is deeply troubling. Renting a car from them can lead to significant financial setbacks. I strongly recommend conducting a quick online search for 'Green Motion' to uncover a plethora of negative experiences detailed in reviews and news articles. Personally, I found myself out of pocket by over $1,200, despite having what was supposed to be comprehensive insurance coverage. Furthermore, it's disheartening to report that the company's staff have proven to be less than forthright, casting doubt on their credibility. To protect your interests, I urge you to meticulously examine the fine print within their contracts with the diligence of a detective. In the interest of a smoother and more transparent car rental experience, it may be wiser to consider reputable companies with a proven track record of integrity and customer satisfaction. If you wish to delve deeper into these issues and engage in discussions with others who have faced similar challenges, you may find valuable insights at the 'I Hate Green Motion' Facebook group. We cant post links here but search that name on FB”

Helpful Report

Posted 1 year ago

“Car breaks down. Wait for hours in the middle of nowhere (family with infants) for a replacement car. We receive an even older car with all kinds of malfunctions. No working airco (35+ degrees), exhaust fumes in the cabine. Not starting. Horror to drive. Called for a replacement car. No option other than to return this one and wait (without car) for two days for repairs. Horrible service..”

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Posted 1 year ago

“Τέλεια εμπειρία κ πολύ ευγενικό προσωπικό.... Corfu Town.....❤️”

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Posted 1 year ago

“NEVER use Greenmotion car rental company!!!!! Greenmotion is a pirate company stealing custumer’s money by cheating with car damage during contract period. Also worst customer “service”. Pick up in airport by shuttle bus took more than one hour in waiting time despite several calls. Inacceptable.”

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Posted 1 year ago

“They gave us an abolutr dog of a car. Very old, with a strange musty smell and a clutch that made a horrible screeching sound. Had no guts, so we had to drop to second and get up to 4000 revs just to get up small hills. When we returned the car and complained, the rude staff member just shrugged and grunted. Snatched the keys off me and walked away. Do not rent from these sharks!”

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Posted 1 year ago

“We booked a minivan at Manchester Airport with Green Motion car rental. It was much more expensive than we expected to pay for full insurance. We had a puncher in the front wheel a few days after using the car.Since then we have tried calling the emergency number over 30(!!!) times over 3 (!!!!) days to no avail. They only changed our car after 3 days during which time we asked for help countless times. All our plans were completely disrupted as well as our mood.It was a great mistake to rent a car with Green Motion.The worst experience we've ever had!!!Stay away!!!”

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Posted 1 year ago

“I rented a car with Greenmotion now 6 months ago. Although there was no problem with the car, neither with the return, I still haven't received my 800 EURO deposit back. For months now I have been emailing with Greenmotion, every reply takes a couple of weeks. One time they asked for my Bank Account as they had "forgotten" to retransfer the deposit money. Since then, nothing happened. I am now involving a lawyer. I do not recommend you travelling with Greenmotion at all.”

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Posted 1 year ago

Green Motion is rated 2.3 based on 896 reviews