Name: Green Motion
Rating: 2.25

“At the return of the car, a very minor damage was noted on the front, slightly dented, not visible in normal light unless you bend down and let the sun shine along the dent properl. Nearly 500 pound worth of damage accoring to the agent, after they carefully checked (already at the start of the trip but also at the return) that you have insurance covered independent from their own insuration procedures. There is not much you can do than to sign. You feel cheated, and that the same thing will happen with a next customer, Probabaly the business model to account for the low rental prices. Shame.. Rental from Edinburgh air port NCP Scotpark. Rental agent CAR TRAWLER. An advice: simply stay away from this scam.”

Helpful Report

Posted 5 years ago

“Avoid this company all costs. I dealt with the Newcastle Airport Branch. Do not be fooled by low rental prices a they will make up for this by charging you for pre-existing damage to cars of by forcing you to take out there insurance packages that are more than double the cost of the rental agreement. To start i was given a car below the standard of what i had booked online. The collection took place in heavy rain and i was told that the car was brand new and had been inspected and there was no damage whatsoever. The assistant then prompted me to sign the vehicle inspection sheet there and then without actually looking around the car. I inspected the car to find scratches large and small not highlighted seen by the company in their so called pre rental inspection. I was told that any scratch smaller than 25mm is disregarded but i had the larger scratches added to the vehicle inspection sheet. It was amazing that in heavy rain that i was still able to find marks on the car that they were unable to do so. The car was only used by myself but ion return to Green Motion the assistant miraculously managed to find am Almost invisible scratch instantaneously in the passenger side door aperture. It was almost as if he new exactly where he was going to look to generate more income from myself. This small was measured at less than 25mm. He informed me he would charge me £195 for the damage. This is against the regulations set out by the BVRLA Fair Wear and Tare Standards. The Agent i dealt with was called Mo Ikram pictured below. After trying to argue that i had not cause d the damage to the car and that it was not legal for them to charge me. I contacted my bank to find they had already started the process of claiming the £195 I explained to the assistant that due to this level of customer service they would lose out on any potential business from myself and in the long run lose more money than they would make by illegal charging me for pre existing damage. The assistant more or less admitted that they have to find damage to the cars and charge customers in order to make up for their low rental cost. I am currently trying to challenge the company but i will not be holding my breath and i will never use this company ever again”

Helpful Report

Posted 5 years ago

“Stay away!!!They are liars and crooks! That was last time i used this company. The car was during all rental with me , parking and using was very carefully. I returned the car without any damages!!! I ask at the desk if anybody can check the car, but staff say " No one can check the car now. " I checked the car during rental time and at rental parking place before return key, NO ANY DAMAGES!!!!!!!! Today 11/09/2019 staff send me a message and charged me to *SCRATCH ON THE FRONT BUMPER (180 EUR) *Administration Fee (73,80 EUR) That's it? and where is the evidence, though such crooks as you (company) can draw anything fake. All reviews of YOU in the internet are negative! I really hope your company goes broke!!! liars and crooks!”

Helpful Report

Posted 5 years ago

“Stay away! Charged 2 times for my rental car, once via the pre booking process and once at the office despite the staff saying that the prepaid voucher was only to secure, will not be charged. I have noticed on my bank account that the voucher has finally been charged on top of what I have paid in the office. Confirmation agreement with invoice not mentioning the voucher payment . No one replying to the claim neither by phone nor by email. Still fighting with them to get a reply and a refund. Debit card accepted only if you pay the full insurance cover which is therefore at least 2 times the price indicated on internet. My Debit Card has been hacked on the website you use to secure the car according to official investigation. Go somewhere else! Not professional, big scam, no customer support, unreachable by phone!”

Helpful Report

Posted 5 years ago

“I have rented from this Company at London Gatwick many times and found that the staff pleasant and accomodating and the cars to be in very good condition and very keenly priced. In particular I must compliment Michelle and Imran for their helpful, pleasant efficient assistance during our hire in late Oct.”

Helpful Report

Posted 5 years ago

“Thieves! Put 3 Additional charges on my credit card after rental period. First after a approximately 2 weeks. Second and and third, on the same day for the same amount, about a month later! Every telephone call to them results in same answer, “we will look into it and let you know what the charges are for”, of course they never do. Emails to them are just ignored. I’ve never written a review on any forum, about any company, but this company should not be allowed to still be in business.. My advice is, don’t give your credit card details to Green Motion = do not rent from them.”

Helpful Report

Posted 5 years ago

“An openly fraudlent Company...if you don't take their Insurance you will be conned. GM Edinburgh charged me £650 for a cut to a tyre (where I held Video evidence to the contrary-yes they knowingly hired me a car with a cut to the tyre!) and scrapes to the underneath of the car (they said i should've checked under the car!)... It took me nearly a year with my credit card company to gain repayment. Also use super aggressive Eastern Europeans who enjoyed advising you of their charges just when you need to get to the Airport- you'd be mad to use these people. They appeared on a BBC (Inside Out) expose showing identical practices...google this and the Guardian Newspapers reviews. The Industry needs regulating”

Helpful Report

Posted 5 years ago

“extra fee-Charges are paid by the customer in advance and not afterwards. I paid 430 euros with full security and 102 euro management fees, You gave me a car with petrol in 1/4 of the tank, I returned about 3/4. If I knew from the beginning I'd prefer another company. In Greece we call it cheating in England to let me know how you say it.”

Helpful Report

Posted 5 years ago

“Went to buy some Car Hire Excess insurance from a specialist insurance company. This is what the policy exclusion says: "What’s excluded? - Any rentals from Green Motion (all other rental companies are accepted)" I think that says it all! Company is reducemyexcess so if insurance companies won't cover this company but will cover every single other car hire company in Europe and the USA, what is going on?”

Helpful Report

Posted 5 years ago

“Picked up car in the dark with some damage marked in the documentation including a dent in one of the doors. Was given until next morning to check it over. With the kids waiting, not much time to consider options so went along with it. Went around the car next morning and took some pictures of the additional undocumented damage I could see, and emailed in. Upon return am confronted with the beforementioned dent and the fact that its location on the car doesn’t match the documentation. HOWEVER the staff also agrees that there is no other dent on the car, so can’t explain in that case why I had signed off on a dent which clearly does not exist. Staff also rude and dismissive. I stood my ground and refused to sign anything and eventually a “customer services” chap did appear and somehow could see “in the records” that the damage was indeed pre-existing but its location had been misdocumeted. Unclear what records he was looking at and why they differed from the documents produced when i collected the car. In all, felt shady and quite unpleasant.”

Helpful Report

Posted 5 years ago

“Stay the hell/f away from this company, they are operating a huge scam and no matter how hard you mitigate, they will catch you out and apply some trumped up charge which your bank will be less than interested in helping you get back. Avoid, Avoid, Avoid”

Helpful Report

Posted 5 years ago

“It is not y accident that Green Motion is the ONLY car hire company that my Excess Insurance Policy will not cover, obviously because they (Green Motion) charge customers for previous damages even if these are hardly visible or not visible without a spotlight. Avoid them, they are obviously scam artists. p.s. Their employees get a bonus for finding damages they can charge. We always use Hertz, Alamo or Firefly.”

Helpful Report

Posted 5 years ago

“Do not rent from these people. There are far more reputable and trustworthy car hire firms. It seems my story is similar to so many here. I collected a Citroen C3 from Green Motion’s Edinburgh Airport site (although it took a while because they moved on Saturday and I hadn’t been given updated location details - a bit of a wild goose chase). Naturally, there was the usual talk of me paying more for various cover options that she recommended to me. I declined. It was late, so we checked the car over In the dark. The lady said, understandably, that we wouldn’t be able to see everything so to check it over the following morning and send in photos before 10am. As we checked over the car, there were a number of small scuffs that she had glossed over with a comment along the lines of “we don’t worry about things like that”. She encouraged me to take photos of the ones that existed, carefully pointing them out. It seemed to be the obvious ones they were interested in, and a further inspection the following morning didn’t cause me any concern. I drove back to the airport, happy and confident that I had looked after the car well and was returning it exactly as I had received it. I was really surprised to be called over to the shallowest scratch that I could barely see. As he pointed it out to me, he was poking it more and more and it became more indented and obvious. In fact, on the photos they subsequently sent me it is noticeably worse than when it was first pointed out to me. He went to get his manager (Jacob) who made out he’d be doing me a favour by only charging me £125 instead of £300+ Various additional charges were then thrown in, making a three day hire for a C3 used for 100 miles £233. Outrageous. I had a plane to catch and couldn’t hang around to argue. I wish I had read the reviews first and filmed/photographed everything because it’s clear from a brief internet search that this is how they normally operate. Please don’t be their next victim.”

Helpful Report

Posted 5 years ago

“worst car experience with green motion Heathrow. Hi everyone I just regret that I had given 5 star rating to green motion Heathrow car rantal. I was keep going there from last few month continuesly without even a day gap but from today Even I get free car rental from green motion still I will not go there and the reason is that when I went to return the car the guy named costel, he was trying to charge me for a scratch which I had told him was already there even he knows there were other many scratches which he knows very well was already on the car but not mark on system because they don’t bother to update the system otherwise how would they charge to the customer. And when I took the picture of the scratches which was there before and I went to two other colleagues of green motion they understood but they said they can’t do anything because of costel. So my request to all the Customer who is still going to take rentals car from green motion first advise better go to other companies and second if still going allow yourself 2 hour extra to check the car from every single corner if you don’t find the mark on system you have to pay for it. So you have to tell them what is there job and find the damaged on vehicle and get them marked otherwise you pay for it and even if you had excess insurance please double check with your company like the company called better safe they high lighted in the policy that they dont accept any claims only car rental from green motion because they knows now what the green motion is doing with the customer. Still if any one wants to know anything about green motion service you can call me on 07574064290”

Helpful Report

Posted 5 years ago

“worst car experience with green motion Heathrow. Hi everyone I just regret that I had given 5 star rating to green motion Heathrow car rantal. I was keep going there from last few month continuesly without even a day gap but from today Even I get free car rental from green motion still I will not go there and the reason is that when I went to return the car the guy named costel, he was trying to charge me for a scratch which I had told him was already there even he knows there were other many scratches which he knows very well was already on the car but not mark on system because they don’t bother to update the system otherwise how would they charge to the customer. And when I took the picture of the scratches which was there before and I went to two other colleagues of green motion they understood but they said they can’t do anything because of costel. So my request to all the Customer who is still going to take rentals car from green motion first advise better go to other companies and second if still going allow yourself 2 hour extra to check the car from every single corner if you don’t find the mark on system you have to pay for it. So you have to tell them what is there job and find the damaged on vehicle and get them marked otherwise you pay for it and even if you had excess insurance please double check with your company like the company called better safe they high lighted in the policy that they dont accept any claims only car rental from green motion because they knows now what the green motion is doing with the customer. Still if any one wants to know anything about green motion service you can call me on 07574064290”

Helpful Report

Posted 5 years ago

“Waited an hour still not helped by staff. Avoid thus firm!”

Helpful Report

Posted 5 years ago

“In Krakow 10/20/19 -10 pm. I rented a car. The car park has no lighting, the employee illuminated the car with a flashlight looking for damage to the car body. after 3 days I came to replace the car with another one because it had vibration of the steering wheel and mirrors at a speed of 90 km / h. A rental employee charged me $ 370.00 for a scratch on the door (12 -13 mm), which I did not do Hard to see during the day, impossible at night with the flashlight. (I have pictures) The new car they gave me was dirty inside and dirty outside, impossible to see if it has any scratches and other damage on the car body. On my note that the car is dirty and I can't check the scratches, your employee laughed ironically. Even the radio is not in the car (I have pictures of a dirty car). Your employees in Krakow do not have culture, they do not know how to deal with the client, they need training or looking for another job. I rented a car for a period of 1 month, and ask for the return of money wrongly taken ( $ 370.00) from my credit card. This situation is unacceptable in the US Sincerely stanmiernik@gmail.com”

Helpful Report

Posted 5 years ago

“in Krakow 10/20/19 -10 pm. I rented a car. The car park has no lighting, the employee illuminated the car with a flashlight looking for damage to the car body. after 3 days I came to replace the car with another one because it had vibration of the steering wheel and mirrors at a speed of 80-90 km / h. A rental employee charged me $ 370.00 for a scratch on the door (12 -13 mm), which I did not do Hard to see during the day, impossible at night with the flashlight. (I have pictures) The new car they gave me was dirty inside and dirty outside, impossible to see if it has any scratches and other damage on the car body. On my note that the car is dirty and I can't check the scratches, your employee laughed ironically. Even the radio is not in the car (I have pictures of a dirty car). Your employees in Krakow do not have culture, they do not know how to deal with the client, they need training or,,, looking for another job. I rented a car for a period of 1 month, and ask for the return of money wrongly taken ( $ 370.00) on my credit card.This situation is unacceptable in the US Sincerely stanmiernik@gmail.com”

Helpful Report

Posted 5 years ago

“I have hired from Green motion at Stansted and Bristol and I have been most satisfied with both. The vehicle at Stansted was under powered for my liking but that was my only complaint. If you follow the format you shouldn't have a problem, ie the right documents etc. These days it seems its so easy to blame the other person and read reviews that put you of using this company. Someone in the transfer vehicle had been using green motion for six years twice a year and spoke highly of them yet just before I booked I had read a review which absolutely slated green motion but I chose to ignore it and booked anyway and had no complaints other than I had some difficulty locating the transfer pick up point, now I know it it's simple and more convenient than going to the on site rental companies. Turn left outside of the airport and walk 50 metres under cover to the pick up point and wait for a Mercedes people carrier with their logo on it to take you a short drive to their office, simple! Great car, clean, all efficient.”

Helpful Report

Posted 5 years ago

“very unprofessional and rude. most unhelpful "customer service" ever received. Would rate 0/5 stars if it were possible. We arrived at the car rental to find the store unattended. Called the number on the window and was advised to wait. They asked a £1500 deposit as minimum which was ridiculous for the car we were hiring. (Same car rented with Sixt the deposit is £300) their attitude towards this was absolutely appalling. Was basically take it or leave it we don't care. There was a discrepancy with information emailed to us and the attendant literally printed out the terms and conditions and said no this is what we go by read it. There was no attempt at trying to assist us in finding an alternative solution. To top things off besides the delay and the rude behavior the car we hired was supposed to be a VW Golf, however what we got was Vauxhall that wasn't even cleaned, it had gone from one customer straight to us. I don't believe they even a VW in their fleet, upon returning the vehicle we saw other customers return their Vauxhalls and Skoda's not a VW in sight. Would not rent again.”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Green Motion Reviews