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Groupon Reviews

2.0 Rating 1,151 Reviews
23 %
of reviewers recommend Groupon
2.0
Based on 1,151 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 26%
Accurate And Undamaged Orders
Greater than 56%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Groupon 5 star review on 29th June 2024
ABEBE TSEGAYE
Groupon 1 star review on 21st November 2023
Mike H.
Groupon 1 star review on 11th May 2023
Kim T
Groupon 1 star review on 9th May 2023
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
33
Anonymous
Anonymous  // 01/01/2019
I placed an order online last week, I forgot to change my mailing address since I just moved. I reached out to customer service. It was too late to change the address on the order. But they did resend the items that I bought, to my current address. I am very appreciative. Thank you for your kindness
Helpful Report
Posted 5 years ago
Groupon is a terrible company with virtually no customer service. I ised groupon when i went to Universal Studios with my family in July. One ticket went through right away. The second one froze as the transaction was going through so I tried again and both froze. I was already at the gate waiting to get in so I attempted to cancel the transactions and paid for a ticket at the gate. I attempted to contact groupon immediately that day, which took tons of time away from our trip. The did not get back to me and later that day both chatges went through and i had no access to the two tickets I accidently purchased. I called my bank who tried to file a claim with groupon, but groupon refused it saying I had access to the tickets. Then i spent weeks trying to communicate thus with groupon and they were near impossible to talk to. When i did talk to someone he was extremely rude and did not understand what i was saying due to a language barrier. I tried to talk to managers who were non existent. Then, I received an email from groupon which pretty much said i was red flagged and was not sllowed to use groupon anymore, like I was trying to scam them. THEY SCAMMED ME OUT OF $240 dollars and now when I have put a call request in or try to message them they simply do not reply. They are a terrible company with terrible employees and terrible morals. I will never use them again and I am still furious about not getting refunded the money that I deserve. DO NOT USE GROUPON.
Helpful Report
Posted 5 years ago
Order funky eye contacts they took the money off card I got proof they did and guess what now it's showing that the contacts are unavailable for me to purchase I wouldn't buy from them again if it had to save my life poor customer service very poor
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Posted 5 years ago
I placed order on November 18th haven't received order yet later found out money suppose to have been refund back to card check transaction no payment hard to get in contact with
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Posted 5 years ago
Horrible service! I purchases a coupon, but the restaurant refused to redeem it as I didn't have any QR code (and Groupon never sent it to me). Later on I checked in my account but it said it was redeemed. I contacted their support and they said they will do something with it. I never got any solution and when I tried to login into my account it said the account is disabled! And no email address from them seems to be receiving my emails - all emails fail to go through. Never order anything with them!!!
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Posted 5 years ago
The service I have received from Groupon as a first time user has been absolutely disgraceful. I purchased numerous items at the same time only for one of them to go missing and be told by the courier, when I was eventually told who it was, the postcode to the tracking number was incorrect. How can some be correct and ONE be incorrect? I received dispatch emails for all items apart from the one I have not received. To then be told it would be refunded, albeit not in full and not back to my card but to sit as a credit on my account. To also be told, the item I had originally ordered was no longer available in the colour I requested. To order this item in a different colour is going to cost me an extra £5!! I will order this item in a different colour but only because I do not want my money sitting in someone else’s bank account!! In addition to this, the only way I could fine to communicate with them is Live chat!!
Helpful Report
Posted 5 years ago
Awful, awful, awful! Never again will I place an order thru Groupon and will tell everyone I know that their cust. serv. is NON-EXISTENT! Have gone thru the site a million times which is circular in trying to return an item - even tho' it says the item allows for free returns within 14 days. The men's tennis shoes I ordered are solid black, not greyish at all - and came in the wierdest packaging from CHINA - couldn't read almost any of the label!! Probably forced-labor produced. I hate them, but have tried for an hour to initiate the return process. GOOD LUCK trying to get a hold of customer service - when I finally found the number (elsewhere than on their website) the recording said "we're only doing online cust. support now"... but I followed their directions and still can't find a way to even email customer service. HORRIBLE, HORRIBLE. Never again! I'm giving the shoes away to a person in need and will never buy from Groupon AGAIN!
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Posted 5 years ago
Been waiting 3 weeks for a delivery, no apologies, no effort to trace, just told to keep waiting!
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Posted 5 years ago
Groupon ratings are a joke. I bought a Voucher from Groupon, Had a horrible experience with the seller, who refused to honor the voucher. I was out the voucher money plus a deposit I had paid the seller for the service. I tried to leave a rating on the site and it was not possible as the seller hadn't redeemed my voucher. Only when the Merchant themselves redeem the voucher can you leave a rating. Therefore only the customers that have received good service leave ratings. These ratings CAN'T be trusted. P.S - Groupon replied to me completely ignoring their misleading rating system which is tricking customers by avoiding bad reviews and solely focusing on my bad experience with the merchant
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Posted 5 years ago
I have no trust or business dealings with Groupon. Their refund policy is the worst. We bought train tickets for the Grand Canyon paid over $400 for them and due to road construction outside of our control could not make the train on time. Followed every rule to get a refund. The company that on the train indicated that they did not get any money from Groupon and told us they would recommend us for a refund, however, Groupon refused to give us the refund. That and to business is going belly up and getting nothing for purchasing an auto detail and another service product means I have lost more money than I have saved with Groupon I will never use them again And recommend others do the same. I’m only giving him one star because I can’t give them zero.
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Posted 5 years ago
This was my first and most likely last transaction with Groupon. Received an email for $10 off my next Groupon purchase. Tried to buy 2 movie tickets for $17 dollars. Checkout said the coupon code wasn't valid. Looked at terms and conditions to see if I was doing something wrong. After finding nothing, I attempted to locate customer "svc". WTF? There is no easy way to get to customer support. When I FINALLY located it and started a chat session, the site disconnected me. I opened another session and the person told me that for the promotion to work, I need to purchase one item that is above $10, not just the order. Nowhere did it say this and the rep couldn't tell me where to find it. The email didn't state it; the terms didn't state that; only the rep stated that! Thanks for wasting my time!
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Posted 5 years ago
I had an awful experience with customer service. They are extremely tight on dates and refunds. Why set such a short expiry time? Well this is clearly how they make their money as they don't expect half to collect their gift as they simply don't get chance to. Daylight robbery.
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Posted 5 years ago
Bought a voucher from groupon for $49.99 to use at Wine Insider. I got the discount from the vendor, but groupon also charged my account for the $49.99. I ended up paying full price, for something I would not have purchased without the discount. Groupon is a complete scam!!! I will report them to the Better Business Bureau.
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Posted 5 years ago
I bought a vacation from Groupon. It made it sound like one thing and when I tried to book it it became another. The airline that they tried to book me on is having financial troubles and on the verge of bankruptcy and they charge for bags over 22 lbs.... $100 per bag. My suitcase weighs 22 lbs. for 3 people that adds $300 to the cost of the vacation. They also charge for seat reservations and food.... this is a transatlantic flight. I told the tour operator I wanted to cancel, they told me I was eligible for a refund because we haven’t booked anything yet but I had to get a hold of Groupon for the refund. I contacted Groupon 1 week ago and they told me I would hear back within 2 days.... two days later I was told next Tuesday.... next Tuesday came and went now they are saying they don’t know when it will be done... It’s a rip off, don’t buy a trip through Groupon...
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Posted 5 years ago
Got double charged the first charge supposedly got denied then the second one went through turns out the next day they did charge the 1st one and know they dont want to give us our money back already talk with my bank and groupon is really not trying to get me my refund back. Will never use groupon again.
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Posted 5 years ago
Customer service is atrocious. Provide no help with poor performing merchants. Only interested in taking your money and refuse refund even when service has not been rendered and merchants not paid. Buyer beware patronize at your own risk
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Posted 5 years ago
Wine item charged for not ordered /probably lost about $50/will not make mistake twice/my experience do not order from them
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Posted 5 years ago
Don't buy from this company because they don't resolve your customer care issues. I purchased three Microsoft office programmes and had issues with two of the license keys. I contacted Microsoft and they informed me they were not legitimate keys. This is unresolved with groupon.
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Posted 5 years ago
I order a hotel for two days the hotel was very nasty unclean nor safe. I contact the hotel manager asked her if I can get my refund she stated yes she sent my refund to the third party told me contact the third party for my refund. Now Groupon is giving me a fun around it’s another third party they have to talk to . On to of that I didn’t get the chance to enjoy anything. This is the worst experience I have ever had and will never order anything from Groupon or Thur Groupon. This website needs to do better falsely advertising. I recommend booking .com they are more helpful
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Posted 5 years ago
Terrible! First place tried to give me a hand job. The second place, I can't even book an appointment. I've tried following Groupon instructions for customer support but they won't refund me!! Waste of time and money
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Posted 5 years ago
Groupon is rated 2.0 based on 1,151 reviews