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Groupon Reviews

2.0 Rating 1,151 Reviews
23 %
of reviewers recommend Groupon
2.0
Based on 1,151 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 26%
Accurate And Undamaged Orders
Greater than 56%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Groupon 5 star review on 29th June 2024
ABEBE TSEGAYE
Groupon 1 star review on 21st November 2023
Mike H.
Groupon 1 star review on 11th May 2023
Kim T
Groupon 1 star review on 9th May 2023
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
33
Anonymous
Anonymous  // 01/01/2019
Ordered a mattress topper when it came it looks thick and very good quality but it's awful, big scratchy feathers have been used so they pop through all over and scratch the living daylights out of you...absolutely rubbish
Helpful Report
Posted 5 years ago
I placed an order and it shows I have my confirmation number and everything and then 2 hours later it tells me it's denied I tried to call Groupon but they don't never answer they just hang up on you it's a recording how can you order things from them if nobody talks to you this is the worst
Helpful Report
Posted 5 years ago
Groupon decided to charge me for necklaces I did not purchase with my Groupon bucks! And not only did they decide to use my money on whatever they wanted but I also have a charge of $14 in my bank account from Groupon yeah when I go on Groupon to look to see what on Earth that $14 was it doesn't show so they stole my Groupon bucks and used it on necklaces I would never wear and it's close to Impossible to get someone to fix that I'm deleting Groupon all together they are a bunch of Thieves! And their customer service sucks
Helpful Report
Posted 5 years ago
I purchased a massage for my wife through Groupon werepeatedly attempted to contact the telephone number provided, without success. Despite leaving messages & speaking to them once, when they promised to phone back & going to the address provided which was closed looking like a rented room. Contacted Groupon & as the voucher was by then out of date I didn’t expect a refund I did however expect some reassurance that they wouldn’t be used again, which I didn’t get. Do they check who & what they advertise or take their financial cut wash their hands of things leaving the customer to suffer? Beware
Helpful Report
Posted 5 years ago
Hi I've bought couple times from groupon both bad experience latest I ordered radiator cover which was damaged unfit for purpose 33 pounds it cost I sent pictures throu email to them takes them days to reply only to be offered 6.00 and I get to keep it whot total RIP off dont buy from them customer service is horrendous
Helpful Report
Posted 5 years ago
I purchased a trip. Then tried to cancel it. They keep giving me the run around about a refund. They keep telling me to purchase the hotel for a refund, but the hotel never charged my card. Groupon charged my card! They charged me $650! And now they're expecting me to just chalk it up. I would've used the trip that was purchased, but my fiancé became sick right before the trip date. It's not fair and they do not care. They take people's money, then make it ABSOLUTELY impossible to receive a refund. Hell, I didn't even technically want a refund. I was fine with putting my PAID $650 towards a different trip. I guess they think their customers have money to throw away for fun. SMH 😔 This is so frustrating and messed up. Save your money. Book through the actual companies sites. It will save you time and frustration in the end. 😔
Helpful Report
Posted 5 years ago
i would like to report a scam situation with my purchase on groupon app. I purchased sunglasses through the groupon app that was marked (and is still marked) on groupon app as “Free Return”. I received an item that doesn’t really fit and would like to return it. When i purchased an item from my account on the app, it was clearly marked as “Free returns”. Customer support team stopped responding my emails clearly ignoring my requests. I had sent screenshot of the item listing page and actual purchase confirmation email that clearly show “Free return” - nothing works for this organization and they just disregarded and rudely ignored my requests. i just really want to want you guys to be aware of this fraudulent organization. Don’t believe their return policy promises - it won’t be honored. To prove my claims i am attaching screenshots of the product listing in attachments.
Helpful Report
Posted 5 years ago
I purchased a Groupon for a massage, then went to schedule it. The merchant was basically some lady doing massages just herself, and she had VERY restrictive hours that did not match my availability. I can't just up and leave work or my child so I went to Groupon support and asked for a refund. They stuck to their default answer and refused to work with me to give me a refund even though it was obviously nothing I did wrong. Then a couple days later, on a second massage groupon I had purchased, the merchant called me and canceled my appointment saying she wouldn't honor my groupon because I had been there years ago. YEARS ago. I didn't remember or I wouldn't have purchased it again. Groupon AGAIN refused to work with me. It was a simple human mistake.
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Posted 5 years ago
I bought 4 tickets to Lantern Festival that was cancelled due to severe weather. I want "MY!" $77.00 refund in cash money put back into my PayPal account. NOT A TRADE IN 24hr deal OR G BUCKS!! I even purchased insurance on each ticket ($3 ea to guarantee my money back. But Groupon seems to have lost that information. They have a refund clause for Extraordinary Circumstances. Like event cancellations,rescheduleing due to circumstances beyond anyone's control(bad weather, fire etc), they will refund the money at purchasers request. I reminded them of that clause, asked for my refund. I haven't heard from them since.
Helpful Report
Posted 5 years ago
I needed help twice with an expired groupon. Both of the young men who helped me at different times, were very good at resolving my problems. I am happy with the outcome of these calls. There names are Kenny, and Jordon Josh 104
Helpful Report
Posted 5 years ago
I'm 3 weeks in and still no order. Offered refund which I accepted and they have gone quiet on me. I've been emailing for days. Absolutely horrendous, dreadful company. Don't waste your time, effort or money on them.
Helpful Report
Posted 5 years ago
My order was stolen off my porch so I called usps and they said it was delivered. Groupon said they will not refund me or send a replacement order the was only 10 dollars so you would think they would refund me the money and they didn’t. It is ridiculous customer service to loss a customer for 10 dollars. It is obvious it is not a scam would would I steal something that cheap. They have no customer service and are stupid to loss a customer for 10 dollars.
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Posted 5 years ago
Would have scored nil of possible. Ordered a present for sons birthday. Did not arrive on scheduled date and 10 days later is still showing not dispatched. Asked for a refund on 4 occasions and being fobed off. No present. No money returned. No service. What a disgusting company.
Helpful Report
Posted 5 years ago
Bought a hair cut blow dry and condition treatment, stating hair cut was usually 52 pound, got there had a girl who had bin there not even a day, sorry to say she had no idea of haircutting, so only let her trim ends, I've never had any one take so long to dry my hair , I had too say to her in the end, shouldn't be allowed to advertise what isn't right information, should have said you will get a stundent/ trainee to cut your hair , and not be led to believe you'll get a professional. Very disappointed.
Helpful Report
Posted 5 years ago
Weeks of trying to get the item collected and weeks of chasing you for my money back. Terrible Terrible customer service. I've deleted your app and will never use you again. Good riddance!!
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Posted 5 years ago
Terrible. Product not as advertised. Atrocious customer service. Bank to resolve dispute. Highly NOT recommended
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Posted 5 years ago
I use to order from Groupon couple of years back, but I didn't order till 2 months ago when I was looking for electric toothbrush, I bout 2 electric toothbrushes for £160 and I suppose to get delivery by 7 working days as they advertised, after second week I contact them and ask for my order which they said we have had some problem with the supplier and all the order will be delivered within one week, then I just wait for one more week but nothing delivered. contact them again and they said one more week, I just waited for 4 weeks in total but no sign of any delivery, contacted them and after 1/2 hour chat I got refund which it takes 15 days to be in my account, then they gave me £15 coucher, nest day I order a microwave to use my voucher which again I should get within one week,. after 10 days waiting I contact them right now and they said will be delivered in 2 weeks time as this time they have an issue with DPD. I never buy again fro Groupon.
Helpful Report
Posted 5 years ago
DO NOT USE! Had nothing but trouble from light bulbs to multi gyms I have had to contact customer services on all products the latest being a home gym £450 which is the size of half my garage! After nearly a month I've been told it's been lost in transit! Haha it's ok though because they've offered to refund me with bloody groupon credit! Luckily used credit card which will refund properly another instance was a mattress after nearly a month of back and forth they cancelled my order due to suspicious activity they are a joke of a company
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Posted 5 years ago
Their customer services are beyond atrocious. I purchased a deal in good faith, appointment was booked i turned up for appointment and they were closed. Groupon will not give me money back with out written proof they were closed. I have sent photos of the shop closed. They put the phone down on me when i was polite and have ignored numerous emails.
Helpful Report
Posted 5 years ago
Their customer services are beyond atrocious. I purchased a deal in good faith, appointment was booked i turned up for appointment and they were closed. Groupon will not give me money back with out written proof they were closed. I have sent photos of the shop closed. They put the phone down on me when i was polite and have ignored numerous emails.
Helpful Report
Posted 5 years ago
Groupon is rated 2.0 based on 1,151 reviews