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Groupon Reviews

2.0 Rating 1,150 Reviews

23 %

of reviewers recommend Groupon

Company Reviews

2.0

Based on 1,150 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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I have over 113.00 in credit and i am unable to use the money , I have tried many times to buy 365 wellness red light therapy and it wont allow me to use. I have written many times and asked for help and never received. My email is donn_47@hotmail.com I have been a groupon customer for over 10 yrs. Help me please

Asked by donna Matthews (1 week ago)

I recently purchase a coupon for Ragazza's retaurant. When I presented the coupon I was told it expired. Why do you sell coupons that already expired?

Asked by charles scibelli (1 week ago)

i recently ordered 3 pair of earrings and still have not received them, so what's the status on my order.

Asked by JACQUELYN JONES (3 weeks ago)

On 9/29/2024 I purchased a reading with Divinstar (item 1600729106) - paid for it and tried to open voucher to get the number to redeem. It has been since the 29th and I cannot use it. Why? I called the "person" , left a message explaining issue have not received call back. I did see a pop-up for a few seconds which I think mentioned something or the other had gone over the quota? Not sure what that means but I don't have time for this lack of professionalism - please reimburse the amount paid. Amount used by "bucks" I had in my credit. Please advise ASAP. Thank you

Asked by Billie Von Claparede (1 month ago)

I had Groupon Bucks and tried to order some Olay of Olay product with the buck credits. I don't think that you are sending the 3 Oil of Olay products that I ordered. You have not acknowledged it and I have not received the 3 bottles. But, you were fast putting through a new order of botox treatment from a local Dr. Please give me an update. Not good customer service. Thank you.

Asked by Sharon Davidian (2 months ago)

I need to call what is your number

Asked by Rise (2 months ago)

I wrote to you on Aug 4th about my purchase on Aug 1st but forgot to write what it was for. Mens Direct RX offer on Sildennefil Generic for Viagara/Tadelafil, Cialis 60 doses of drops for $89.10 using Master Card ending in 4951 which was paid already by them to you. Now it says under Aug 4th that this transaction is Pending. Put in cart or buy. I already paid for it. I would like to send this as a Gift to male (he couldn't get it to process his Visa Debit Card). I have his name and address. It would be best for him to be on this because of the consultation required before shipping. I would like to be either reimbursed or have you complete the transaction so I don't get billed twice. My phone no is 407 800 3952 or send a detailed explanation to my email below.

Asked by Estelle A. Simandl (3 months ago)

I wrote to you on Aug 4th about my purchase on Aug 1st. I forgot to say what it was. It is Sildennifil (Generac) for Viagra/Tadalafil Cialis 60 doses drops. I checked and on Aug 4th it shows it was waiting to go into the cart or finish buying. It was Mens Direct RX who is the company who makes it. I wanted to buy it for someone else as a Gift (male who couldn't seem to buy it with his Visa Debit Card). Do I need to have you credit my master card ending in 4951 first then try again to buy. I can supply you with his name and address if need be so he can be the one doing the consultation and not me. I hesitate to put it in the cart and then buy again since I already called Master Card and it was paid to you.

Asked by Estelle A. Simandl (3 months ago)

Bought groupon Aug 1st and was billed $89.10 on My Master Card. No voucher is showing in my stuff. I called 1-866-956-1276 and no live person to talk to. Help. Estelle

Asked by Estelle A. Simandl (3 months ago)

WHAT IS THE CUSTOMER SERVICE PHONE NUMBER FOR GROUPON. THE TWO THAT ARE LISTED ONLINE FOR GROUPON ARE INCORRECT!!!!!!!!!!!!!! THET SAY THE NUMBER IS DISCONNECTED!!!!!!!!!!!!!!!!!! I HAVE AN ISSUE WITH A MERCHANT THAT NEEDS ATTENTION!!!!!!!!!!!!!!!!!

Asked by Jeanie Ballard (3 months ago)

We offered Groupon 14 years ago and I have a customer that recently brought in a certificate wanting to receive the value of it. She paid $50 but that expired 10/16/2011. Being that I haven't had a login in over a decade how do I know if the groupon was already redeemed for the value of it $25?

Asked by Laurie Malcolm (5 months ago)

IS groupon CUSTOMER SERVICE +1 (805)-3O8 OO4O groupon PHONE NUMBER +1 (805)-3O8 OO4O ? IS groupon CUSTOMER SERVICE +1 (805)-3O8 OO4O groupon PHONE NUMBER +1 (805)-3O8 OO4O ?

1 Helpful Report

Asked by jamie steven (5 months ago)

yes or no i dont know but i certainly know that reviews io is awesome site

Answered by rovins (5 months ago)

I purchase a photo coupon for jcpennys can I get the number

Asked by sharon terry (7 months ago)

I selected 1 item but I wanted 1 of each color. When I selected a second color it replaced the first color. How do I purchase multiple colors and ad to my cart?

Asked by Michael Boyer (7 months ago)

I had ordered a wool jacket it has been processing for 3 days how long does it take

Asked by Vivian Stewart (3 years ago)

I have tried to sign into my account, and each time it will not accept my password. I changed the password, and still it is not accept it. Who can i contact so that I can collect my service that I purchased a month ago and does not expire until may 8th 2021?

Asked by Barbara Deans (3 years ago)

My partner ordered a new mattress and has received nothing it’s now over 15 days past delivery date can you let me no what the problem is

Asked by Brian mccann (3 years ago)

hi there I'm a new customer how do i get my nectar points added to my account

Asked by cherrine Braham (3 years ago)

I have pushed slippers that are too heavy for my feet ,I have MS how do I return them please

Asked by Maxine (3 years ago)

Who deliver groupon and how long does your order take to get to you

Asked by Susan wadsworth (4 years ago)

I purchased and $89 Groupon for Performance Detailing "Performance on Wheels" on February 26 2019. I have called the telephone number given to me by Groupon and they have not returned my call to arrange a time and date for detailing my car. I want to trade in my car but wanted it detailed first. After looking at their reviews not customer has given them a good review and I am sorry that I used Groupon for the first time after reviewing some of the reviews on your website. I want a refund Pleas.

Asked by Mary Reddick (5 years ago)

So if any item was on sale, and next to the new discounted price is will say "extra %/ $$ amount off till whenever date listed", will it he reduced after the checkout?

Asked by Alisha (5 years ago)

I ordered personalized cutting boards for Christmas gifts from Qualtry. That site is unresponsive and I can't for the life of me find ANY groupon customer support. Their 800 number directed me to the website. Even if I click the "No, you did not help" and then "need more help" nothing happens!!! GAH! Anyone experiencing similar frustrations??! HELP!

Asked by kristi (5 years ago)

I want an item (sofa) delivered at the weekend as i work. I was told this isnt possible and I will be refunded, is this true

Asked by nic (6 years ago)

If I have a problem with one of your service companies, what can I do about it? Here's the story: WORSE EXPERIENCE OF MY LIFE!! I have had my fireplace cleaned by multiple companies in the past and this beats the band. I bought a groupon for them to come out and clean my chimney and had to wait 6 weeks for them to do so. The guy comes out and looks up my chimney and says, "Nope we can't touch it it's not up to code". I say that sucks but okay, just give me a refund and all is good. He states, "that he can not do that and that him just telling me this was worth the money I spent". He claimed because was certified they won't do it and therefore I was out the $119, I had spent 6 weeks ago for nothing. What a racket if you ask me. Charge my account hold the money for weeks and then don't do the job! BEWARE!

Asked by sam spiezio (6 years ago)

Are the Michael Kors tote bags authentic?

Asked by Shevawn (6 years ago)

I buy one coffe maker machine but machine no work can u send label for return please

Asked by Darling martinez (6 years ago)

I was charged for more tickets than I wanted

Asked by Renee Baxter (6 years ago)

did not get what I ordered. no live person to talk to no one responds to my email this is theft

Asked by Brenda (6 years ago)

I wanted to delete my account

Asked by Jannet (6 years ago)

Does groupon deliver packages through mail courier or ground courier. I am worried they might leave package in front of door.

Asked by Julie (6 years ago)

3 weeks go I placed my order and I have not received a notice can you help

Asked by Alaina (6 years ago)

HOW MANY DAYS EQUAL ONE MONTH

Asked by Lavon (7 years ago)

How can an order be dublicated I was sent 2 separate identical Tshirts and charged for 2

Asked by Janet hayles (7 years ago)