Groupon Reviews

2.0 Rating 1,150 Reviews

23 %

of reviewers recommend Groupon

Company Reviews

Questions

Metrics

2.0

Based on 1,150 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How quickly does Groupon resolve customer queries?

Helpful Report

(5 days ago)

Greater than 36% of reviewers feedback is Groupon resolves customer queries within an hour.

Helpful Report

(5 days ago)

60.00%

Industry Average

“ Bought from these guys a few times now no fault with anything I've bought may it long continue with great customer service ”

- Sean Flynn

“ Excellent service,quick,easy,superb all round service,good E-mail contact,great deals, ”

- David Sessions

“ Extremely good service , Order online piece of luggage and receive exactly what I'm ordered for very low price. definitely will use that service again. ”

- Vad Leventhal

Groupon Reviews

Customer Service - Average