Groupon Reviews

2.0 Rating 1,150 Reviews

23 %

of reviewers recommend Groupon

Company Reviews

Questions

Metrics

2.0

Based on 1,150 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How do I contact Groupon?

Helpful Report

(5 days ago)

You can contact Groupon by Live Chat, Email and Telephone.

Helpful Report

(5 days ago)

60.00%

Industry Average

“ I placed an order online last week, I forgot to change my mailing address since I just moved. I reached out to customer service. It was too late to change the address on the order. But they did resend the items that I bought, to my current address. I am very appreciative. Thank you for your kindness ”

- Anonymous

“ Their service is top notch and the prices are reasonable. ”

- LPSmith

“ Great deals and very helpful customer service team. Would highly recommend ”

- Jill Howard-Clarke

Groupon Reviews

Customer Service - Average