Groupon Reviews

2.0 Rating 1,153 Reviews

23 %

of reviewers recommend Groupon

Company Reviews

Questions

Metrics

2.0

Based on 1,153 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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How do I contact Groupon?

Helpful Report

(1 month ago)

You can contact Groupon by Live Chat, Email and Telephone.

Helpful Report

(1 month ago)

54.55%

Industry Average

“ The customer service number is not a good number 877 788 7858. I should not have to pay for help when chat online. A charge of $1 you have to pay to receive help on the chat, that is not right. ”

- Anonymous

“ Groupon’s search led to a service that seemed to be priced reasonably. ”

- Anonymous

“ faulty goods provide and every excuse to not refund!! shocking service ”

- Lara Marie Mcbride

Groupon Reviews

Customer Service - Average