Gymshark Reviews

Name: Gymshark
Rating: 1.78

1.8 Rating 159 Reviews

18 %

of reviewers recommend Gymshark

Company Reviews

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Metrics

1.8

Based on 159 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Gymshark 1 star review on 27th August 2024

Anonymous

Brittany

Gymshark 1 star review on 31st October 2023

Nick

Gymshark 1 star review on 15th August 2023

Jas

Anonymous

Anonymous // 01/01/2019

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“Horrible experience. Will never be using it again. Delivery took ages even it says next day! No way to get in touch with customer service, its like it doesnt exist.”

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Posted 1 year ago

“BUYER BEWARE. Terrible customer service. over price merchandise, slow shipping. Don't waste of time.”

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Posted 1 year ago

“Shoppay, a service I haven’t used in over a year and a half, auto filled my shipping address. I had moved about a year ago. So my shipping address wasn’t accurate. I’ve had my debit card compromised since, so I had to put in new card info. Well about 30-40 minutes after ordering I was reviewing my order. Cause I’m excited and I wanted to show my bestie what I got. I saw that the shipping information was wrong so I tried to cancel it and they won’t allow me to. So I emailed the customer service… in summary they say it’s not their problem and that I can return the items when I receive them. So I contacted UPS and they said they can’t change my delivery method (I want them just to hold it at the facility) until a delivery attempt has been made. Living at the house it was shipped to, they usually just toss the packages in the garage… So also not helpful. I contracted an old neighbor, who is going to let the home owner know today so she can grab the package for me when it comes. This is my first time ordering from the company, all my friends rave about the quality and at this point I want to be blown away by the products.”

Gymshark 2 star review on 29th December 2022

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Posted 1 year ago

“Gym shark is a terrible company. I ordered items from their Black Friday sale and I never received them. I contacted the customer service 4-5 times before I got a response. I even reached out to the courier and they confirmed the package was lost and I should contact gymshark. Most terribly, I had to go back and forth with them for weeks just to be told that the times in my order could NOT be replaced bc they sold out. Additionally instead of giving me a refund, they only allowed me to get a gift card for my purchase. I paid sale prices and I got a gift card expecting to pay full price. Then they give me a 20% discount code, that wasn’t working so I contacted them for the 10th time at this point. They said the code was only valid for full priced items. I sent them a screen shot of the fact that I was buying full priced items… not expecting any help bc they haven’t been any so far. Worst customer service I have ever experienced. Keep in mind I’m still arguing with them to get the actual discount code to work and it’s Christmas Day. What a company.”

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Posted 1 year ago

“I am in the UK. Evri the courier sent me a message 10 days ago to say they were expecting my parcel from Gymshark. I've emailed twice to Gymshark support to find out where my daughters Xmas present is. Terrible response and the last comms from them was 3 days ago. They are taking orders and our money for items not in stock. Will never buy again from them.”

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Posted 1 year ago

“I ordered a gym bag for my son for Christmas on a Black Friday deal November 27. The UPS label was created and I still have NO BAG on December 20. I understand delays but this is unacceptable as it states no longer than 12 business days to ship. Obviously this company is selling items they do not have in stock to ship. I’m still with no bag, no refund and a “bot” who responds as so called - customer service. So disappointed as this was one gift my son wanted for Christmas.”

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Posted 1 year ago

“They sent a cancelled item blaming Black Friday When I returned both they only refunded after I emailed asking for my money . Then they only refunded for 1 item in the package . No response to requests no response to emails. I see this is common practise . Don’t buy from them if it’s wrong you will never get money back . I am still waiting for £40 which in current cost of living is not helpful I don’t expect to get this back now because I have no response”

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Posted 1 year ago

“Gymshark has horrible customer service. My items never shipped. They have no customer service phone number, only email. When you email they take forever to respond and it’s messages that are auto responses. The first person that’s finally responded named Sophia never responded back to me after I emailed her back . I emailed again and the second person named Carla still hasn’t responded back to me! Beware these agents have no quality assurance measures and do not follow Jo with emails. Beware they have no number to call for assistance!!!”

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Posted 1 year ago

“Poor quality, logo on t-shirt came out after few washing at 30° and sewings on my joggers broken after used 10 times. No more shopping with this trade mark. I add some photos to have a look.”

Gymshark 1 star review on 14th December 2022

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Posted 1 year ago

“They stated a 13 day shipping date, guaranteed my shipping date and when my item never shipped, they tacked on additional days. Unacceptable and fraudulent. They refused refunds on orders that hadn’t Even been fulfilled. Also there is no phone number to have an instant response when someone like this happens.”

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Posted 1 year ago

“Purchased for the 1st time… never left warehouse and they will not cancel stating UPS reused the tracking since I took too long to email/call them… order was placed Nov9 and called Nov 25.terrible customer support save yourself and buy from lulu or another brand.”

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Posted 1 year ago

“Three order placed today and they kept canceling one by one!!!! Telling me I am fraudulent!!! Orders placed on 24/11/22 AU1070797 $105 AU1070776 $115 AU1070822 $95 This is disgusting!!!! Shame on you!!! Refund takes 10days!!!! Scamming all that money?!!!”

Gymshark 1 star review on 23rd November 2022

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Posted 1 year ago

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Posted 1 year ago

“I dont recommend GymShark (0 Stars!), AVOID!!! A terribly run company who offer POOR customer service and they make it difficult for people to contact customer service. No phone number at all!!!! The delivery options should be listed as "snail mail", as they are SUPER SLOW. The staff must crawl around the warehouse as literally they could not be slower dispatching!!!! Avoid like the plague. I have autism and I find them misleading, difficult to contact and the service is shocking. This company is not helpful at all. I paid for EXPRESS next day delivery and website states orders made before 9pm will arrive next day (I ordered about 5pm). Almost TWO days later and they still haven't even bothered to dispatch my t shirt, literally, its not even in a box. This has happened before and I don't know why I even bother with this company anymore? Every time i order from them it stresses me out, as i know its going to be a complete hassle. Trying to get hold of them is more difficult than anything. And what type of express is that? They have express options but take slower than economy chinese class post, really slow and never in a rush to even package, so why even bother offering it express. They have no contact telephone numbers to reach staff which is a big negative, as many people prefer talking to a human. Guess what? They now have a terrible chat bot on the website which seems new, it basically told me I'll 'get an email when it's dispatched' after explaining my issue! This is ridiculous, as that clearly doesn't answer my query as to why offer express when they cant provide express. This has actually happened before and I thought it was a one off, gave them a second chance but clearly not, they just advertise EXPRESS but clearly don't give a damn how long it takes as they are extremely slow to dispatch. To quote the website; "Evri Next Day (Order placed before 9pm Weekdays and 7pm Weekends)". I ordered 5pm and its now almost 48 hours later and my express delivery hasn't even been put in a box! The website said order before 9pm for next day, well its now been 2 days and still no dispatch. Basically this is a poor company as they keep selling 'evri next day' but don't bother even shipping next day, maybe not even the day after the next day! It's beyond a joke and I dread to think how long standard takes, maybe I'll get my t shirt by next year? I can't decide whether it's the warehouse who are useless and just don't bother dispatching, or the website and sales team for not bothering to make things clear as shouldn't be advertised as next day. Or perhaps the owners who may not hire enough staff to deal with the amount of orders? If it isn't here tomorrow I'll just spend the day on every review website. They need to change their website to state they don't offer express as nothing is express with this company... I expect when I pay more to be express, and they clearly have real issues in the warehouse dispatching items. Express items should be a priority as people pay MORE to get it sooner, but clearly they are utterly useless and don't understand why this company has good reviews when it clearly can't deal with express orders. Basically with any other company this would be standard delivery times. If people want to buy from them as gifts or need quickly for birthdays etc then it's IMPOSSIBLE to get it fast. Perhaps I am just used to the exceptional service offered by other brands such as Nike, Adidas etc? Utterly flawless, pay for express with them and I literally get it next day, rarely in my life had issues and when I have, can usually call up. Lets not even begin to mention how awesome amazon and amazon delivery can be, just the best. Clearly gymshark is not in the same league. I dont mind if a company is incompetent but when you pay for something which is SO SLOW, it gets frustrating..... and may as well talk to myself as they literally have NO phone number. I have autism and I like to talk to people... I dont like emailing companies and the fact your company make this so SO difficult for people like myself with autism just to try and get hold of your team, and to try get my product which I paid for is an utter disgrace. I dont know why I even bothered ordering from you! Can you please buy a telephone number so people can actually talk to a human, is it that hard??? This company is NOT easy to contact and that's another reason why they don't deserve anything more than 1 star. Not autism friendly, not easy to access, no phone number, no humans to talk to, a terribly bad bot and shambles when it comes to dispatching and making it hassle free. They basically sit on your order in the warehouse and dispatch it ages and ages later.... and then call that express. Beyond a joke!!! Need to list all delivery options as Snail Mail, slow.”

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Posted 2 years ago

“I like gymshark although I have noticed a trend in my leggings. Three of the leggings I have purchased have started unraveling at the seams over time. They seem to start this unraveling process in less than a year after purchase. Good leggings but not quality I'm looking for. I want leggings that are going to last. This has also happened to my friends leggings as well.”

Gymshark 2 star review on 27th September 2022

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Posted 2 years ago

“great brand”

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Posted 2 years ago

“I am leaving a 3 star review mainly because Gymshark website does not allow you to leave reviews on the site, so that makes me believe all the reviews are fake. With that being said...I purchased the Seamless Vital 2.0 I wish they had a pocket but I knew that upon purchasing, but they are not a comfortable material. I would recommend them for winter workouts as they are not breathable and very thick. They feel like compression leggings...”

Helpful Report

Posted 2 years ago

“Ordering nightmare. After ordering some t-shirts I very quickly realised that my delivery address was wrong. I immediately pressed the ‘Cancel Order’ button, well within the 15 minute time scale but nothing happened. I then very quickly emailed the company to point this out and was informed that they could not do anything to stop or change the order. This was minutes after the order!!!! I emailed again saying that I did not have access or any contact with address and could they cancel the order. I was asked to reject the delivery and when it was returned they would refund my money. That would also be impossible as I don’t live anywhere near that address. I was then advised to contact the delivery company and try to redirect the goods. On checking the delivery company website, it clearly states that any redirection has to come from the supplier and NOT the customer. The customer service rep insisted that they can not do anything to either cancel the order or change the delivery address. How about a phone call or hitting a few computer keys 🤯🤯 I am not sure if I will get my money back but I am sure I won’t be using this company again. I initially found this company through a UK Veterans email. One to avoid shipmates.”

Helpful Report

Posted 2 years ago

“Went through the order process, then at Checkout was informed that the items could take up to 14 days (at which point I'd be out of the country on holiday). I see there are options for next day delivery (at a cost) however selecting these still tells me it'll take up to 14 days. So what's the point? Tried the "contact" section, which is a locked-loop of bots without the ability to answer the question or talk to or log an email with a human. At which point I close down the session and go to SportsShoes.com”

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Posted 2 years ago

“AMAZING Customer Service. They always fix my issue whether that be my package was lost in transit to much more. They always send a replacement or offer a gift card! I truly don't understand why people have given them such a bad rating.”

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Posted 2 years ago

Gymshark is rated 1.8 based on 159 reviews