Gymshark Reviews

Name: Gymshark
Rating: 1.76

1.8 Rating 170 Reviews

17 %

of reviewers recommend Gymshark

Company Reviews

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Metrics

1.8

Based on 170 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Gymshark 1 star review on 27th August 2024

Anonymous

Brittany

Gymshark 1 star review on 31st October 2023

Nick

Gymshark 1 star review on 15th August 2023

Jas

Anonymous

Anonymous // 01/01/2019

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“Very disappointed with Gymshark’s customer service. I ordered a packaged valued at just under $100. The package was to be delivered by FedEx, but the delivery service refused to leave the package at the door and was requiring me to pick up the package from the store (we are currently in the middle of a pandemic and I am self-quarantining). Every time I reached out to CS it was a different person. I thought the issue had been taken care of and CS informed me the package would be delivered but then the next day another person reached out and informed me if I didn’t go pick up the package from FedEx my order would be returned to Gymshark. This was my first time ordering and I will not be ordering from this company again. I cannot believe how irresponsible this company is - my time was wasted.”

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Posted 4 years ago

“I am SO impressed with the customer service and company. I believe my package was stolen from my doorstep before I could retrieve it and I was devastated. The fact that they responded so quickly to my emails and were so understanding of my circumstance is so amazing. I received the replacement order two days ago and am OBSESSED with the clothes. Literally the best workout gear I have ever owned. I will definitely be purchasing more from Gymshark. Thank you guys for being such a loyal and caring company to your customers!”

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Posted 4 years ago

“I got a jumper which tore at the seam after approx three wears. Was taking it off and the sleeve tore! Customer service did nothing about it, stating that it was purchased months ago. So what if it was purchased months ago. The fact is that I have only worn it approx three times. The jumper did not meet normal wear and tear lifespan of a standard jumper. Very disappointed.”

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Posted 4 years ago

“I got a jumper which tore at the seam after approx three wears. Was pulling it off and it just ripped! Customer service did nothing about it, stating that it was purchased months ago. So what if it was purchased months ago. The fact is that I have only worn it approx three times. The jumper did not meet normal wear and tear lifespan of a standard jumper. Very disappointed.”

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Posted 4 years ago

“I ordered twice from Gymshark. I ordered leggings. I have to say that I am happy with them. They feel comfortable while wearing them through exercising. I totally recommend Gymshark. The only problem is that it's hard to guess what size fits you.”

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Posted 4 years ago

“They are great”

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Posted 4 years ago

“I have purchased a few of this specific leggings - vital seamless leggings, black only...and have noticed a major troubling defect with this product. The difference between my first (when it first came out) and my current (recently purchased - December 2019). The product is not solid - material and thickness differs..the initial material used was way better/perfect for me i.e. thick all through, not easily see through, the high waist held well and tight/not revealing any love handles, felt firm and long lasting. The recent product/release of this style, to me, is the opposite - light and see through, feels fragile like it could tear if worn a couple times. No surprises there - I wore the item three times and its torn already. Not impressed at all and will most likely not buy this again or any Gymshark products. This should be rectified. I added my feedback on the Gymshark website, a week ago and guess what, its not been approved/added on their UK website which is extremely odd and looks like they approve good reviews only.”

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Posted 5 years ago

“Advertise free returns but make the process very difficult so ended up paying myself to return the item. Poor service unhelpful and I will not use this company again”

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Posted 5 years ago

“Absolutely shocking customer service from two team members and manager. High value parcel (£300+) falsely claimed to have been delivered by DHL and Gymshark refuse to look into the matter despite no authorisation to leave the parcel in a safe place being made (I have evidence to prove I did not receive a phone call or make any changes online) and the DHL delivery driver taking a photo of my door FIVE days after delivery as 'proof' (this has been proven as having been taken 5 days later by another parcel delivered later in the week being in the shot!). Cannot believe that Gymshark refuse to listen to these concerns and are happier that a customer does not receive their parcel than simply going back to DHL and putting my queries to them. Robotic copy & paste answers and zero 'support'.”

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Posted 5 years ago

“Shopping on their site is quick and easy. Delivery is very fast, came before they even said it would. The products themselves are great, obviously on par with big brands like Adidas, Under Armour etc. Yet for less money you get the same quality.”

Helpful Report

Posted 5 years ago

“I am extremely disappointed with Gymshark and their customer service. This is the worst experience I ever had with online shopping. The courier failed to deliver the order first time, as he came quite late and I was already out of office. Hermes promises to attempt 3 times. However, this is not the case. I have been trying to contact both Gymshark and Hermes,so they can clarify to me when the order is going to be delivered. I have been doing it for over a week now. So far nothing had been resolved. Instead I need to chase and contact Gymshark every single day, which is extremely annoying. I texted Gymshark via Messenger and every time it is a different agent, which is very uncomfortable. They mentioned that if the order is sent back to them, they will make a refund. However, I made it very clear that I do not want a refund, instead I want my order to be delivered. I have been ordering from them in the past and was absolutely happy with their service, especially as they used to have an online chat. The service they offer at the moment is terrible. If you see that the customer is disappointed and unhappy it might worth sending them a new package with a different delivery company or at least trying to solve it efficiently. It is unacceptable that the customer should chase Gym Shark for weeks. I do understand that it is a busy time of the year. However, as Gymshark positions themselves as an established brand it is highly important to make sure that their customers come first and they are doing their best to keep them happy. Moreover, as this happens every single year, it is highly important to make sure the company is ready for the busy period and employs more members of staff if needed. Honestly, I am extremely disappointed and do not think I will ever purchase anything else, despite the fact that I like the quality and range of the products they have.”

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Posted 5 years ago

“Always a pleasure. Super helpful customer service and fast shipping.”

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Posted 5 years ago

“Their customer service is very disappointing. I spent 200$ and won’t help me in any way to either cancel the order or change my address to get it.”

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Posted 5 years ago

“I gave them by accident an incomplete address (i.e. left my apartment number out). They now won't refund, nor do another shipment attempt, referring to the policies on their website. They apologize for the inconvenience. Mind boggling.”

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Posted 5 years ago

“Ruined my sons birthday didn’t deliver an order Staff didn’t care Awful company to deal with”

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Posted 5 years ago

“Good quality clothing, although the fit wasn't quite right, but received a nice response from their support team.”

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Posted 5 years ago

“Great product, shockingly bad customer service! Real shame really!”

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Posted 5 years ago

“great products, great sales currently!”

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Posted 6 years ago

“their customer service is amazing. So good that i get most of my clothes from them because i know if theres a problem they will do everything to make things right.”

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Posted 6 years ago

“Always great quality”

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Posted 6 years ago

Gymshark is rated 1.8 based on 170 reviews