Name: H Samuel
Address: H.Samuel, Hunters Road, Hockley, Birmingham
Rating: 2.69

“Ordered our wedding rings in the middle of November and was told they would call us when they came in. No call from them. We chased this up at the end of January to be told well yes they are here but couldn’t explain why we hadn’t received a call. Went in to collect the rings today, handed the receipt to a sour faced I don’t want to be here member of staff for her to say ... yeah what ... we said we are here to collect rings, she turned and went out to the storeroom without another word after 5 minutes she returned and placed a piece of paper on the counter and said sign here to say you have received them.. here are your rings, we even had to ask for a bag. I work in retail and get sometimes you have a bad day but believe me when I say this young lady really needs to look at what profession she wants to be in, she definitely shouldn’t be working in customer service based environment. Never will we return to the lakeside store after such bad customer service !!”

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Posted 4 years ago

“My now husband bought my engagement ring from h Samuel. I've had the ring almost 7 years. About 18 months after i bought it in 2013 a small diamond fell out! I took it back and demanded they replace the ring. Now in 2019 again I lost another small diamond in the same place although this had been a brand new ring! They sent it off to be fixed and fixed it as a good will gesture after I kicked up! Although each time I chased it up they were trying to charge me for the repair which I had not agreed to. I was told 28 days untill I got it back. I waited 8 weeks! After I finally chased my ring down I got it back. This was the end of last year. Today yet another stone had fallen out of the same area! Very badly made rings. I wouldn't bother!”

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Posted 4 years ago

“The customer service was fantastic and price reductions were very good. I am very pleased with the ear rings I bought!”

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Posted 4 years ago

“Worst customer service ever, very rude staff, specially the manager in the London store in Oxford circus. They sell stuff that has been used, probably returns or ex displays, and it's damaged, be very careful because if you don't notice it, and try to return it, they will blame you. This happened to me when I tried to return the wedding ring my boyfriend bought for me and it was too big. The manager was horrible to me, and told me it had been used! That means that when he bought it, it wasn't new.. I had to pay to have it resized, when I perfectly knew they have them in different sizes. Very upsetting having to keep such an important ring that you are going to wear everyday, when you know it wasn't new. Quality is also bad, and pictures online don't show the real item. I have also tried the click and collect service, and when I went to collect the item, it was all damaged. The girl in the store told me that it was the material that was like that, excuse me? I'm not stupid and it was all scratched! She was very rude, and wanted me to pay more for ordering the exact same item again. A place that I would recommend to stay away from.”

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Posted 4 years ago

“Worst customer service ever, very rude staff, specially the manager in the London store in Oxford circus. They sell stuff that has been used, probably returns or ex displays, and it's damaged, be very careful because if you don't notice it, and try to return it, they will blame you. This happened to me when I tried to return the wedding ring my boyfriend bought for me and it was too big. The manager was horrible to me, and told me it had been used! That means that when he bought it, it wasn't new.. I had to pay to have it resized, when I perfectly knew they have them in different sizes. Very upsetting having to keep such an important ring that you are going to wear everyday, when you know it wasn't new. Quality is also bad, and pictures online don't show the real item. I have also tried the click and collect service, and when I went to collect the item, it was all damaged. The girl in the store told me that it was the material that was like that, excuse me? I'm not stupid and it was all scratched! She was very rude, and wanted me to pay more for ordering the exact same item again. A place that I would recommend to stay away from.”

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Posted 4 years ago

“Got a ring from my boyfriend . First of all they sent the wrong size. After a week of wearing a stone felt out so brought it back to get a smaller size and fix the stone that felt out. They wanted to get 140 for a very small stone replacing when the ring costs 150 all together. terrible quality and service. don't recommend them at all!”

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Posted 4 years ago

“I ordered some items from h samuel on 27th December and the expected delivery date was 31st December. It is now the 13th of January and I have only received 1 out of the 3 items. After countless unanswered emails and facebook message and contacting via the site, 1 customer service agent emailed me back and with a very poor sarcastic attitude. They are now lying that the item was delivered on 9th Jan and signed for (haven't even bothered to say which one) and now I am waiting again. There is no way this can be true as I work from home and I am the only person who would have home to collect it. A nightmare.”

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Posted 4 years ago

“As someone who's worked for Signet, the Eastleigh H Samuel's store is often times just plain awful to work for. Every week if not every few days an email is sent out by the area manager heavily stating that the reason for the stores (sorry, companys) lack of profits in the current climate is purely the fault of the sales associates on minimum wage and hours not selling hard enough, with these messages being sent out late at night to colleagues via the management, leaving no breathing space from work. There is zero positivity in this store. The manager spends all their time out back avoiding responsibility and can hardly bring themselves to go through targets with staff and again, when they do, goes about it in an incredibly pessimistic, negative way that leaves you feeling incredibly depressed, anxious and stressed. With these attitudes and constant bombardment I don't see this store lasting in future and wonder how other stores are faring if this is seen as acceptable behaviour. No job is worth the detriment of your happiness and mental health.”

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Posted 4 years ago

“Wolves in sheep's clothing springs to mind - very friendly when you're handing them your cash but if there are any issues you can be sure that the temperature will drop significantly and a cold reception given. Wore my ring twice (and I'm a stay at home mother, not a brick layer, or plumber!) , before deciding the ring needed returning as, after having my ring size measured by the manager, it still slipped around on my finger, the diamonds ending up continuously on the underside where they shouldn't be. Attempted to return in store for the 30 day returns policy to be rebuffed and told that it isn't in pristine condition and cannot be refunded. A little bit confused how a supposedly immaculate when purchased ring can be non refundable after a few hours on my hand completing simple exercises such as dressing the children and driving them to a play date at a friend's where I sat on the sofa and committed the labour intensive act of drinking a cup of tea but there we have it - another lump of cash in their tills and another unhappy customer. Avoid at all costs!”

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Posted 5 years ago

“I bought a watch set before Christmas a stone had fallen out take it,back,the girl that served me was amazing in the quadrant in Swansea thank you to the girl”

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Posted 5 years ago

“"CONGRATULATIONS" ( SARCASM ) H. SAMUEL -AS I AM A SEVERELY DISABLED WAR VETERAN ( 90% DISABLEMENT PENSION ) I ORDERED A PAIR OF EARINGS ON 18TH DECEMBER 2019 PAYING EXTRA FOR 24HR DELIVERY - IT IS NOW 24TH DECEMBER AND I STILL DONT HAVE THEM!!!!!!!!! I HAVE BEEN FORCED TO HAVE MY WIFE GO TO LOCAL STORE TO COLLECT THE ITEM!!!!!!!!!!! DESPICABLE SERVICE!!!!!!!!! CONSTANT REPEATED LIES FROM COMPLAINTS "unable to get access" - COMPLETE LIES!!!!!! - ONE COULD EASILY PARK AN ARTICULATED LORRY OUTSIDE!!!!!!! "no-one in" - COMPLETE LIES!!!!!!! AS I HAVE SAID BEFORE I AM SEVERELY DISABLED / HOUSEBOUND!!!!!!!!!!!”

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Posted 5 years ago

“Excellent service from helping me with my choice and engraving advice,to delivering the item well ahead of the predicted date.Id most definitley shop at the Cramlington store again.”

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Posted 5 years ago

“DO NOT FALL FOR THESE POOR QUALITY RINGS my parents and two friends warned me against buying a diamond ring here due to lots of horror stories of awful quality. However, lured in by low prices I thought I would risk it. Paid hundreds of pounds for a diamond eternity ring, a few weeks wear, no knocks or bangs and one of the diamonds falls out. Much like in all the cases I have heard, h Samuel concluded that despite this, it was our fault and the price for fixing was almost the value of the ring. Incidentally, two weeks later, my wedding bands bought from h Samuel 2 years before starts to crack and split. When we went into the shop and complain the only other customer who was in the shop heard us complaining and said she had the same problem and her ring had broken THREE TIMES. I take to twitter and it is flooded with the exact same story again and again. Two ring bought through h Samuel. Two falling to pieces rapidly. The same story being told EVERYWHERE. H Samuel wanting nothing to do with it. DO NOT FALL FOR THESE POOR QUALITY RINGS”

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Posted 5 years ago

“Mum. Bought my daughter a necklace and bracelet set costing £499. After she passed away we took this and other item to be valued for insurance purposes to be told it is worthless. I have rang the shop only to be told it is sold as bonded jewellry. It is still in shop at £499. How you can warrant selling anything at £499 that is worthless. Feel like righting an article in local paper.”

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Posted 5 years ago

“Husband and I visited the branch in Chester city centre last Saturday 23rd November and I purchased him a watch, the assistant Peter was so helpful and when we had to go back this morning (with no receipt) as there was a minor issue, Peter could not do enough even ringing around other stores and reprinting the receipt. Great service, would definitely recommend.”

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Posted 5 years ago

“Went into store, we were the only customers there, 2 members of staff ignored us and were discussing their Christmas plans, we waited a while but they didn't want to serve us so we left”

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Posted 5 years ago

“H Samuel have a habit of advertising prices for their watches but refuse to honour the price when you try and purchase items. Customer Services are useless and tell you downright lies to get rid of you when you attempt to resolve the problem. My advice is AVOID. Other review sites show a dissatisfaction rate of over 90 per cent with this company which is unprecedented . If I was a Director of this firm I would be alarmed with scores of that order!”

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Posted 5 years ago

“terrible service. the store Manager (Metrocentre) is seemingly mentally il ,unbalanced person who speaks like a programmed robot that does not have an absokute corresponding education and understanding of diamonds. also hysterical and completely unprofessional. Isaw her terrible attitude towards her colleagues .”

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Posted 5 years ago

“Truro branch.Worst service ever ! I wanted to replace an engagement ring I had lost on holiday.I told her I would pay up to £4,000 for the right one. She told me not to waist her time. The holiday was a 5* in Mexico. The ring was 40 years old. Having worked in high end retail for 20 plus years,do not judge a book by its cover. I will never use or recommend this company again.”

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Posted 5 years ago

“I orderd and paid for next day delivery on a ring.the item was not delivered nor was any attempt made to deliver I spent the whole day sitting at home.on courier website it says to contact for redelivery,on hsamual it says deliverd to home address..I have emailed customer services to cancel this as I have neither received the item or had the service I paid for.i will dispute this as far as required to ensure my full money is returned to me.as yet no response from hsamuel..never again will I buy anything from hsamuel”

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Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3 out of 5
Avg Email Response Time	-1 hours

H Samuel Reviews