H Samuel Reviews

Name: H Samuel
Address: H.Samuel, Hunters Road, Hockley, Birmingham
Rating: 2.71

2.7 Rating 333 Reviews

43 %

of reviewers recommend H Samuel

2.7

Based on 333 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

About H Samuel:

H.Samuel the jeweller stocks a wide range of engagement rings, watches, earrings more. For quality jewellery at affordable prices, visit our site today. H.Samuel offers big brand names including DKNY, Guess, Diesel, Fossil, Oasis, Tommy Hilfiger, Ben Sherman, Citizen, Rotary and Accurist.

Visit Website

Phone:

0845 609 2000

Email:

customer.services@hsamuel.co.uk

Location:

H.Samuel, Hunters Road, Hockley
Birmingham
B19 1DS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a bracelet HSamuel in Derby Intu paid £200 for i then asked the girl who served me @ least 4times was the bracelet real gold which she replied each time yes. I have other bracelets on which is real gold check the bracelet out which i brought from shop in Derby and to find out it's fake why would i buy a fake bracelet to wear with my real gold ones 🤔 not very happy about this i was missed informed i will never never never buy anything from HSamuel's ever again. When to the shop spoke to someone who said he was the manager about this who just looked at me as if i wasn't even there and blaintanly said he cannot help me which made me felt very uncomfortable i left feeling angry confused and upset 🙃”

Helpful Report

Posted 3 years ago

“The customer service at both Uxbridge/Hounslow branches has been of absolute perfection: impeccably flawless and immaculate to the very highest degree! All the members of staff all offer/are nothing but absolute perfection! You have gone beyond/the extra mile to ensure that standards of professional quality, etiquette, competency and serious business formality are of perfect standards! My experience has been a perfect success! The members of staff are extremely friendly, professional, proficient, knowledgable, friendly, welcoming and positive! Words such as: ''competent'', ''excellent;'', ''outstanding'', ''exceptional'', ''brilliant'', ''fantastic'' are not good enough! To describe the members at ''H.Samuel'' and their service: ''absolutely perfect, impeccably flawless and immaculate to the very highest degree!'' Keep up the perfect work and thank you very, very much for absolutely everything that you do! Their product knowledge reflects perfect brilliance and customer service in dealing with impeccable sophistication! Thank you very very much for being absolutely perfect, impeccably flawless and immaculate to the very highest degree!”

Helpful Report

Posted 3 years ago

“I bought an eternity ring for my partner and after two years three of the stones fell out. Was told by the most unhelpful supervisor at the Edinburgh branch that because it's been such a long time it was not under warranty. You would think buying a £900 ring it would last longer than two years. Utter rubbish stay well clear . Try to call themselves jewellers more like market stall traders. Absolute disgrace they get away with this time after time.”

Helpful Report

Posted 3 years ago

“Rude customer service not wanting to hear your point of view after spending a lot of money on a watch then wanting more off you when it's returned broken.”

Helpful Report

Posted 3 years ago

“New application of smule not accepted pl pl give us back old one .most of my friend's are disagreed with this it's totally different and rubbish got trouble..oterwise including my hunters of friends will wsich to anoter singing apps🙏😔”

Helpful Report

Posted 3 years ago

“Personally would never shop there again. Put a ring in for resizing, they said there was a problem. I asked for them to return it and when I got it back, the stone had fallen out. No compensation. Rude staff. Never again!”

H Samuel 1 star review on 19th February 2022

Helpful Report

Posted 3 years ago

“Ordered a chain from Ayesha in the White Rose branch at Leeds. Friendly, efficient service from this young lady from start to finish .”

Helpful Report

Posted 3 years ago

“Do not use these people paid £900 for a ring for the diamond to fall out within 6 months , had to pay for repair as they said it wasn't a fault ....now 2 diamonds fell out ...and yet again not a fault a over a £300 charge ....there jewelery is a disgrace...il see you in the small claims court !”

Helpful Report

Posted 3 years ago

“Ordered a watch online, only a few left after 3 phone calls to them just been advised that they are sold out of the watch I wanted. This was caused by a branch not sending me the watch, they had in stock at the time. Never would I buy online from them again.”

Helpful Report

Posted 3 years ago

“My advice would be to never shop online with this retailer! Their customer service is horrendous, their response times are poor and if you do not receive an item they will not investigate properly and make you liable for good you have not received and charge you. I can honestly say I am shocked and this is one of the poorest customer experiences I have ever had and will never be shopping with H. Samuel again. Before Christmas I received one of two items, which I was very happy with the item I did receive. The items were being sent separately, but there was no tracking number with the item that was not received, so I thought with it being Christmas that there might be a delay, so gave it a few days. When nothing arrived I contacted them on the 22nd December and have constantly contacted the since this date stating the item had not been received at our property on the date they are stating. Throughout my contact I have had, each of my requests have been asking for them to look into it and investigation that the item was never received. My last response, which took three days was that the item had been delivered to the street I live on, but they cannot state which house it was delivered to, so that is as much as they can do and it is out of the investigation time and will still have to charge for the item!? I would like to know how the above works? I did not sign for the item or receive the goods to my home nor my did my neighbours take it for me, I was not responsible for sending the item, I have requested it is looked into after less than a week of the goods not being received, yet I am told my complaint of not receiving my goods cannot be taken any further? I am not sure how that all works and you make the customer liable? I would like it look into fully and either a replacement or a refund of the item not received, as a customer I do not feel this is too much to ask!”

Helpful Report

Posted 3 years ago

“APPALLING PEOPLE. PLEASE DO NOT BUY FROM THIS COMPANY. I BOUGHT TWO 9 CARAT GOLD ITEMS, A NECKLACE AND A RING. ALL BROKE IN NEXT TO NO TIME. H SAMUEL WOULDN'T REPAIR THE NECKLACE FOR FREE (it cost me £59 to repair) SAYING IT IS ACCIDENTAL DAMAGE. COMPLETE FRAUDS. THE RING WAS EXCHANGED AND THEN THAT ONE, TOO, SPLIT AFTER A WEEK!!!!!! I HAVE NEVER HEARD OF A GOLD RING SPLITTING THROUGH< LET ALONE TWICE!!!”

Helpful Report

Posted 3 years ago

“Ordered a watch on 17th Dec. Website and confirmation promised delivery pre Xmas. Item delivered on 29th. No updates from H Samuel and when discussing on their live chat, the operator was rude, dismissive and ended the chat without any resolution. Woeful service”

Helpful Report

Posted 3 years ago

“Ordered ladies watch on the 17th December said will be delivered on 23rd or before . Received email today 22rd NOT IN STOCK ? How hard can it be for H Samuels to check stock levels when someone places a order, now gone to AMAZON paying extra for a guaranteed delivery before Christmas. Will definitely NOT use H SAMUELS again they clearly do not care about customers.”

Helpful Report

Posted 3 years ago

“These guys use a terrible delivery service called DX, and also lie about when they will deliver. I ordered on the 16th and it said it would come on the 18th or earlier when i placed the order, didnt come on the 18th so i thought i will just wait until the 20th as i know its probably very hectic during Christmas so i gave them the benefit of the doubt. On the 20th I got an email saying that it was being delivered that day between 16:00 and 18:00. I tracked the van for a while and saw it was in my area about 2 mins away. I saw a man who i thought could be the driver get out his van look for 2 seconds on my street and then gave up in less than a min as my door number wasnt right in his face. I was pretty annoyed but let it go and called to reschedule only to be told by a robot that i wouldn't get it until the 22nd (bought this for my nephew who left on on the 21st). 22nd comes around i track it for the full two hour slot and when the van is 5 mins from me, up pops a message saying the driver failed to deliver as i wasn't home and left a reschedule card, no one knocked or rang my doorbell and i didnt get any "reschedule card" through my letter box. Called H samuel to get refund, waited twice for 15 mins on their call hold nightmare yet no one answered but they did when i waited for the option to complain about a delivered item funnily enough. Stay away from these guys.”

Helpful Report

Posted 3 years ago

“Ordered earrings on behalf of my housebound father, for his gift to my mother. Chased yesterday. Was told they would be delivered before 24th December, despite the tracking saying they were still awaiting picking. Contacted them again today when there was no change in the status. My order has been “blocked”. “They are out of stock”. They waited for me to contact them! Went back online. Their website says they have 3 pairs in stock. They have simply walked away offering no assistance in finding an alternative. They have admitted that it can take several days for their website to be updated, so you cannot trust their website. I will never order from them again.”

Helpful Report

Posted 3 years ago

“Terrible customer service. Ordered watch online as Christmas present 4 days ago, just been notified out of stock although it said in stock when ordered. Too late to order something else and cannot get to shops as I am housebound. Most disappointed and they won't be getting my custom in the future”

Helpful Report

Posted 3 years ago

“Worst customer service one of the sales women Kathy she was such rude person”

Helpful Report

Posted 3 years ago

“i went in Victoria centre store to buy a whatch i mistakenly looked at the whatch straps thinking they were watches as they are displayed as such. i asked to buy a whatch and was asked what size i wanted . i said i thought all mens whaches were all one size. well she ranted on and on telling me to bring the whatch in demonstrating with force how to fit a strap. and repetedly asking did i understand. i reportedly said yes i did . i told her i just wanted to buy a whach. she still carried on as though i was stupid. finally she said. if want a whatch there in the window . and walked away. very rude customer service. i will never shop in there again. she is sort with medium length blonde hair .”

Helpful Report

Posted 3 years ago

“Such rude customer service. I spoke to someone called Nina on Live Chat who was just so so rude, I won't ever be shopping here again. Shocked.”

Helpful Report

Posted 3 years ago

“What a load of trashy jewellery. Bought my daughter some gold earrings. Luckily I checked them before going home and found that one of them was really loose. I did return and got my money refunded, but that's not the point they should have been checked before I left the store instead of being stuck in a battered ripped box which I had to request a bag for and the assistant telling me fill in the survey so I get a gold star and you could win £100 errr no love, don't even want free money for your shops. Cheap tacky overpriced tack yukky”

Helpful Report

Posted 3 years ago

H Samuel is rated 2.7 based on 333 reviews