Halfords Autocentres Reviews

Name: Halfords Autocentres
Rating: 1.86

1.9 Rating 822 Reviews

21 %

of reviewers recommend Halfords Autocentres

Company Reviews

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Metrics

1.9

Based on 822 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 10%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

0800 037 0800

Location:

Halfords Autocentres Ltd. 7/9 Richmond Road, Olton Wharf Olton,
Solihull

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Halfords Autocentres 1 star review on 26th July 2024

Andrew

Halfords Autocentres 1 star review on 29th June 2024

Mrs Helen Dehkordy

Anonymous

Anonymous // 01/01/2019

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“WARNING WARNING - Inexperienced engineers and staff, services are only as per a check list, if your car has a DPF or uses Adblue they have no knowledge of how or what is involved and you should go elsewhere, they serviced my brand new £30,000 van from new and gave false information regarding a warning light, their incompetence has incurred me a bill to replace a DPF in excess of £3,000 due to a Pats fluid tank not been topped up or even advised…..the manager agreed that they should have known this and offered compensation only to then retract the offer. Being a customer for over 15yrs means nothing, if anything goes wrong, tough… it would be interesting to see if they reply to this review, maybe a standard ( we’re sorry to hear… please contact us to discuss… etc..)”

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Posted 3 years ago

“Halfords Tunbridge Wells quoted me £1500 for cam belt and water pump on Skoda octavia, euro Skoda main dealer did job for £780 . When I rang Halfords the man said wow . Must be embarrassing for him to work for a bunch of rip off merchants . Make sure you get prices from honest garages so you don’t get caught out by them”

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Posted 3 years ago

“Blyth northumberland site Two young lads Ryan and Morgan very helpful and professional, arrived late for appointment, nothing was a problem worked until the job was done. A credit to your company well done. Thank you”

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Posted 3 years ago

“I took my car into halfords autocentre in Loughborough for a minor sensor repair ,I wasn't given a fixed price but was told it was an easy job to do and i watched a video of it on google,a simple bolt to be undone and When I picked my car I got a bill for £293.I was charged for a new oil filter which was only 3 months old and 3.5litres of oil. I could have bought these from their own shop for £25 but was somehow charged £72.I wasn't asked if I wanted any additional work done and looks like I have been charged 3 hours labour for a 30 minute job. I feel ripped off and over charged”

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Posted 3 years ago

“I had repairs done as FSG in Calverton and they told me that both my window wipers needed replacing, the driver window wiper was fitted by Halfords only 10 months ago. So I asked FSG not to replace the wipers I would go to Halford as the driver side was under 12 month warranty. Anyway its turns out that only the passenger wiper was damaged. Halfords kindly accommodated me and sorted it out, even though they didn't need to. I rang FSG back and asked why I was told that both wipers needed replacing when they didn't, FSG said what had been written down!! feel let down by FSG who I trusted and pleasantly surprised by Halfords, who kindly sorted things out for me.”

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Posted 3 years ago

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Posted 3 years ago

“My Girlfriend took her car in to change a headlight bulb and they done a so called free 5 point check on the car, which didn't actually happen, no one done a check on the car, then sent an email saying there's an issue with the battery that they never checked, the email stated 'they couldn't find the location of the battery and that she needs to call the autocentre to book the car, FOR WHAT? 1. your fully trained staff can't find a battery 2. The battery is clearly fine as there's no issues with the battery 3. Stop trying to con people with the fear that the car is not safe to drive creating stress and anxiety”

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Posted 3 years ago

“Booked car in for diagnostics check, 11:30 was told be 2 hrs, went back after 2 hrs still parked up in same spot, said if im not willing to wait then to book it in different day. Still waiting................”

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Posted 3 years ago

“The centre manager at Halfords Autocentre McConechys of Leith’s customer service is exceptional, I was on holiday & popped in as I had tyre pressure light on & I suspected I had a slow puncture, the guy made no fuss, I left the car, went for breakfast, within the hour he called & reassured me after checking the tyres everything was ok, he reset the tyre pressure and no charge was incurred, all done without an appointment at short notice”

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Posted 3 years ago

“Payment wanted before you had done the job.wont go to your store again”

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Posted 3 years ago

“Halfords Feltham wrongly charged double the amount of the Air con service they did on my car in Jun 2021. They filled in the old air con gas instead of the new one that they claim to have put and charged £100 for that, whereas the old air con was only £50 worth. In Aug, the air con again stopped working and I had to take the car back to them. They wanted to again charge £50 for gas refill which I refused to pay and that is when they admitted to wrongly charging me the last time. Pathetic service and I am never going back there again”

Helpful Report

Posted 3 years ago

“Booked my car in for a service through motoreasy with Halfords Ellesmere Port. I use motoreasy for my GAP insurance and they do 40% off on services, so thought I’d give it a try and save my self money (over £100). I booked well in advance over a month as I needed to book the day off work and I like to be organised. Motoreasy and Halfords both confirmed the booking a few days later which I received an email to say booking confirmed and what time to arrive and price. I arrived at Halfords at 8:30am on the day of the service to be greeted by the manager asking if I was here for the motoreasy booking for a service, I was like yes I am, he seemed like he was expecting me. He said sorry we can’t see you as motoreasy hasn’t sent us anything. I said well it’s been confirmed and he said well we haven’t got anything from them so we can’t do it. So I said ok I will call motoreasy. They answered promptly and I told them the situation in which they reassured me Halfords has confirmed the booking. She said she will phone Halfords to ask what’s going on. She called me back and said I’ve spoke to the manager and he said he can’t do it today and can I come back Tuesday. I said no I’ve booked the day off hence why it was booked so in advance. She was so apologetic and as confused as I was. She said he is refusing to do it. She apologised on their behalf and cancelled the service so no payment was taken. Baffled by my experience I wanted to complain. So I called Halfords customer service I told me situation to Kalum who said this is not the service they want to provide and will speak to Halfords Ellesmere Port and a manager will be in touch with me to discuss my complaint. I have not heard from any management from Halfords and no one has contacted me to resolve my complaint. I was offered a messily MOT voucher which does not cover the cost of my service which I had to go elsewhere at double the price on the same day and be squeezed in somewhere else. Also why would I want to go back?! No apology from no one. I’ve called up since and spoke to Kalum to tell him no one had contacted me and he said he will try and chase it! This isn’t the first time I’ve had problems with Halfords Ellesmere Port, they also put the wrong brakes on my car (cheap ones) once placed my car was making horrendous noises constantly, I went back and they put the correct brakes on, luckily free of charge but this could of damaged my car! Despicable service! Do not recommend! Worst customer service!”

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Posted 3 years ago

“Failed mot because of brake pads, got brake for life, but have to change to brake disc also (brake disc isn’t fail the mot) refuse to change the brake disc would then void my break for life. 🤦🏻‍♂️”

Helpful Report

Posted 3 years ago

“Book and pay for an MOT 1 week in advance, take the car to Halfords inverness. Had over the keys and am told might not be possible to complete MOT today, and they have not even looked at the car. Wait 1 hour 20 minutes and the car has still not been looked at. What is the point in booking and paying form an MOT if they just take your money and do nothing? Absolutely useless management system, over booking in the pursuit of profit and useless, lazy, slow, poorly motivated technicians. Ended up taking the hit for £38 and will get MOT done at Quick Fit. STAY WELL CLEAR”

Helpful Report

Posted 3 years ago

“very bad customer service skills from halford front desk after mot failed he told me to take car elsewhere to repair as they are unable to repair it and left me hanging all it was new washer bottle needed fitting and wishbone! dont know why employ bad people who are worth nothing”

Helpful Report

Posted 3 years ago

“The cost of a free MOT.. Halford was offering Free MOT, I checked their reviews online all seemed to be good, so I thought why not! If only I had known... On the day of MOT, my car failed due to tyres and a rear fog light bulb. As proof of the issues with my fog light, I was shown a dashboard alarm. I told them strange as I had never noticed that alarm before, and their flippant comment was I am probably too busy to notice. They changed one fog light at the cost of £40 yes £40!!. Sadly I was rushed off my feet so didn’t have time for a second opinion. After I picked up the car, I noticed a new issue with the lock on the driver’s side (not locking/unlocking when I drive off or use the key fob, and it’s making loud cranking noises instead). I called them within the hour, and as planned returned the next day. No surprises there when I turned up, it was yet another issue I was too busy to notice and they needed to contact Mercedes for a new lock, and I would have to pay for it. This is an issue that in a few days has not only set off my alarm numerous times but has stopped the door from shutting several times. A huge inconvenience to say the least, and although I drive my car twice daily at least, I seemed to have missed this issue too. Avoid AT ALL COST. The free MOT will cost you thousands, Stay away!!!”

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Posted 3 years ago

“Very friendly staff.”

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Posted 3 years ago

“Tried to return my Halfords battery that had a 4 year warranty but failed after 16 months and would not charge. Auto depot swansea halfords told me they never give refunds, would not honour the warranty because they don't trust the customer, and then said with a smirk " have a nice day". Never buy a Halfords battery!”

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Posted 3 years ago

“Just had my car air con service regased full check over tyres checked very impressed with Shaun and staff good price will use again terry”

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Posted 3 years ago

“Canterbury branch - very friendly staff- super fast. No pressure to use them will be 100% returning”

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Posted 3 years ago

Halfords Autocentres is rated 1.9 based on 822 reviews