Halfords Autocentres Reviews

Name: Halfords Autocentres
Rating: 1.86

1.9 Rating 827 Reviews

21 %

of reviewers recommend Halfords Autocentres

Company Reviews

Questions

Metrics

1.9

Based on 827 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

0800 037 0800

Location:

Halfords Autocentres Ltd. 7/9 Richmond Road, Olton Wharf Olton,
Solihull

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Halfords Autocentres 1 star review on 26th July 2024

Andrew

Halfords Autocentres 1 star review on 29th June 2024

Mrs Helen Dehkordy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Atrocious place. I grew up in a family of mechanics and whilst waiting in the queue it is staggering what rubbish they try and palm off onto vulnerable customer. Then when you deal with staff it's not like a professional environment, its like a bunch of clueless posturing. Like a bunch of geezers try to intimidate customers into work with words they don't actually understand. It's basically like going into a rough pub only to be greeted by locals waiting for the Millwall game to off. Pathetic in every way.”

Helpful Report

Posted 4 years ago

“They gave me back my car after an MOT and there was still a loud noise. Got it rechecked and the mechanic said the wheel bearing was dangerous and should not have passed. I spent £700 for it to pass the MOT but the gearbox is about to go plus the wheel bearing which they said was fine. There is a jagged edge on the wing which also should have failed. The car is a write-off apparently, so I'm £700 down and need a new car, which I can't afford. So, unbelievably angry. Halfords refuse to do anything about it.”

Helpful Report

Posted 4 years ago

“Booked for home service to have my front tires replaced. At 17:30 the evening before they were due they called to say the time slot wasn’t available anymore and they couldn’t do it for another 3 days. They took my money instantly but now say they can’t refund it for 5 working days. Spent all of Saturday thinking it was Sorted, they could have atleast called me earlier and told me, giving me time to organise something else. Being a nurse I need to go to work on Monday as I can’t work from home. Can’t even take it to a Halfords garage as they say I will need to pay again! I feel they have just swindled me out of £150 and don’t seem to really care”

Helpful Report

Posted 4 years ago

“Placed an order for tyre fitting 31st December, received order confirmation and a tracker to follow the fitter, once my time slot passed the tracker stopped and no fitter arrived. When I called Halfords to ask where my tyre was as they had taken payment, the Halfords staff did not want to know as they sub let the tyre fitting to another company. I contacted the sub let company who said Halfords take orders and people’s money regularly but don’t leyt them know about the orders being placed. It is now 48 hours after the tyre fitting slot, I’ve still no tyre and am £158 down due to paying for a tyre that neither Halfords or the sub let company wish to honour the legal contract of fitting the tyre I have purchased. Do not use this service unless you want to be out of money with no provision of the order you place. Now to try to get my money back and to go elsewhere for a replacement tyre that is currently flat !”

Helpful Report

Posted 4 years ago

“Had an MOT carried outand left the car with them. I came back an hour earlier than the arranged time to find my car up on the ramps with the wheels off. I asked what was going on and was told it had failed the MOT on the brakes and they were investigating what the problem was. I asked them to stop what they were doing and put the wheels back on. I then took the car to Kwik fit to their brake specialist who did a thorough check of the brakes and couldn't find anything wrong with them. Halfords autocentres refused to refund my money for the MOT and I took it to another MOT centre and it passed without any advisories and no problem with the brakes. Do not trust these cowboys scam artists.”

Helpful Report

Posted 4 years ago

“I got tgere at 14.15 and needed a headlight bulb fitted at Andover store. I was told it would be 5 mins before it could be fitted when the previous customer left i pulled my car in to the bay to have the headlight fitted and was promptly told to pull out as tthe fitment guy was going to do a complicated battery check on a nother customers car that came in to the store after me. This is downright ignorant and 30 mins later they told me i could pull my car in to have the heaslight bulb fitted. I didnt have time as i was going on my school run. So i paid for the bulb and will fit it myself. Thanks Halfords you are chasing profits cos you sold a new battery. I will not use Halfords again to fit anything to my taxi”

Helpful Report

Posted 4 years ago

“Avoid these cowboys, they do not care about customer complaints, when you contact their customer service they just try and string you along until you get fed up with them and cant be bothered, which is exactly the result they hope to get.”

Helpful Report

Posted 4 years ago

“Absolute bag of #### how are these clowns even still allowed to do mots VOSA should test them every 6 months”

Helpful Report

Posted 4 years ago

“If I could give a negative I would for these total scam artists at Bilston and I will be reporting them to vosa etc. As a mechanic I knew my car was solid with no issues and the mot tester I always use gave it a clear bill of health but I wanted to prove they are scammers so booked it in. I was told to go away for an hour while they did it and while walking back I saw my car being raced up the road. When I got to the centre they told me the car had failed the test and was extremely dangerous (why was the tester racing it around then). The list of failures was 2 pages long and they wanted me to book the car in for the work. When I told them I was a mechanic the staff looked at me and went silent before trying to get me out of there as quickly as possible. They are preying on the unqualified to make money by intentionally failing cars to get more money out of the customer and we discovered they have been on BBC1's Rogue Traders for this practice. As for me, job done, proved my point that they are scam artists and the car is fine”

Helpful Report

Posted 4 years ago

“My partner recently had cam belt water pump and aux belt changed they done this job incorrect resulting in cam belt failing and ruining the whole engine we cannot afford another car and insurance have told us they can’t do anything as they don’t cover faulty repair and Halfords are useless we just lost a car worth £7000 and it’s on top of a pandemic and he’s now lost his job due to no transportation Halfords have ruined our lives literally”

Helpful Report

Posted 4 years ago

“They used chrome shinning weights on my black titanium wheels and now it looks like very expensive wheel with ugly patches. When contacted customer service - they were very unhelpful and basically just confirmed that these are only available weights they use and recommended to go to local garage and fix it there. I would never call them if I knew about this limitation.”

Helpful Report

Posted 4 years ago

“They will phone you up and try to seel you extras many times. Avoid. You are just there to elevates their dales bonus'.”

Helpful Report

Posted 4 years ago

“I stupidly told my parents to try Halfords free safety check so I would know if we needed to do any work on there car soon,. Mysteriously the radiator sprung a hole during inspection and had to be expensively replaced and happily put my folks in a payment plan.”

Helpful Report

Posted 4 years ago

“Mild End Halford is the worst. Very poor customer service and you have to wait for long. You never know when you will be served.”

Helpful Report

Posted 4 years ago

“Do yourselves a favour and steer well clear of Halfords Autocentres. back in July we decided to give Halfords a try for a service BIG MISTAKE! We asked for a particular service, only to return and find that we had been given something else, when my partner went to pick up the car he mentioned this and said that the person he spoke to about it was very dismissive and said that was what we had asked for, we decided to forget about it and not used Halfords again. Little did we know that we were not going to be able to forget about our Halfords service a few months later, when we broke down at the roadside and found that Halfords had lost our Wheel Locking Nut and replaced it with something different, not only that but they had sneakily covered up the Locking Nut by taping their invoice over the top of it so that we would not notice & we didn't, not until we actually needed it, to cut a very long sorry shorter we had to get a low loader to take our car to a garage and had 4 days of toing & froing to get the car back on the road with new wheel nut fittings and a new locking nut. Halford did pay for the excess work required to achieve this but then proceeded to spoil themselves by emailing me to say that they were sorry that this had caused 'some disappointment' NO! it was not 'some disappointment 'it was 4 days of a whole lot of inconvenience chasing around at a time, when as pensioners, we should have been staying indoors and shielding from the current pandemic. I think the the off hand dismissive attitude that we experience at the Autocentre is definitely a reflection of the companies attitude as a whole. Had Halfords been honest with us from the onset this whole sorry saga could have been avoided.!!!”

Helpful Report

Posted 4 years ago

“Very disappointed with the way they managed the whole thing. They were too busy to explain the quote. Then charged more than quoted for. Didn’t explain the reason. After saying MOT passed and said going to do service. After servicing said car has failed MOT. Why can’t they be honest!!!! Pls don’t take their spread the cost. It is a scam!!”

Helpful Report

Posted 4 years ago

“Terrible customer service skills. Booked in a MOT, over the phone a few weeks back and I stated they will need to call up the third party company I was with so they can authorize my free MOT check as I have a service plan with them (The gentleman said this was fine and will get this arranged). However, on the day after the MOT completion I was charged. They explained this was not on there system and I should have mentioned it on arrival. He was straight away on the defensive side and implied it was my fault for not mentioning this (even though I already stated this over the phone). I could have accepted this as a genuine mistake for not having it on there system and explained the follow up process. I would have easily just made the payment and claimed it back from the third party company if needed. But instead he was rude and decided to play the blame game. Very unprofessional. I was also charged £69.02 to replace windscreen wipers. Later I found out their website was only charging roughly £25 for the wipers and fitting. The receipt does not state the brand they fitted in either... But this feels overly priced.”

Helpful Report

Posted 4 years ago

“A serious joke of a company. Not only did they screw me over the other day claiming my car was not booked in when it was. Yesterday when doing the required work to get the car through the not they miraculously found something else wrong that previously hadn't been found. Strangely enough this is going to cost £264 pound to replace. First off shows how incompetent they are for "missing" this issue in the first place, secondly I think it's a lie. To be blunt they are a bunch of scamming bastards.”

Helpful Report

Posted 4 years ago

“I had a ‘full service’ and MOT done on 23/09/2020 at Halfords in Whitfield, Dover. The car failed on emissions and a windscreen wiper blade, and this was dealt with. When I took my car to the garage, the engine management light was on. It was still on when I collected it. I took it back twice on the day l collected it. The second time I was told it needed an update from the dealership and that it was safe and legal to drive. The dealership reported that the car needed a break hose, which was why the EML was on. Halfords branch manager said the light was off when the MOT was done, and he was supported by the regional manager, who was only interested in protecting his staff. No thought about safety or customer satisfaction. My car should not have passed the MOT with the light on and it has cost me to get this looked at again and for work to be carried out, due to the incompetence of the mechanics Halfords employ.”

Helpful Report

Posted 4 years ago

“Halfords Clydebank. Dishonest operators. My pensioner father booked his car in for an MOT and service. When home they called him to try and up-sell engine cleaner and recommended his wheels should be balanced. On a car with 15K miles? and the owner not having complained of wheel vibration! I know Halfords don't test drive cars before service so how did they come to this conclusion? When I took my father back to collect his car I went to check the mysterious wheel balance had actually been done, as I was pretty dubious. On checking the wheels, no sign of any any new weights attached and no sign on the alloy of brake dust and muck having been touched/disturbed where the mechanic would have removed the wheel. The manager and mechanic were absolutely adamant that the work had been done. The manager even stated she had seen the wheels off and could personally guarantee the work had been done. Long story short, I insisted the mechanic take the wheels off and show us the new balancing weights. Surprise, surprise same old manky original weights still in situ. Manager STILL adamant the work had been done. Even though the mechanic now claimed he had forgotten. Basically embarrassed them into a partial refund. I actually doubt that the other items in the service have been done. Avoid if you don't want ripped off.”

Helpful Report

Posted 4 years ago

Halfords Autocentres is rated 1.9 based on 827 reviews