Halfords Autocentres Reviews

Name: Halfords Autocentres
Rating: 1.86

1.9 Rating 822 Reviews

21 %

of reviewers recommend Halfords Autocentres

Company Reviews

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Metrics

1.9

Based on 822 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 10%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

0800 037 0800

Location:

Halfords Autocentres Ltd. 7/9 Richmond Road, Olton Wharf Olton,
Solihull

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Halfords Autocentres 1 star review on 26th July 2024

Andrew

Halfords Autocentres 1 star review on 29th June 2024

Mrs Helen Dehkordy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So, front lower ball joint dust covers deteriorated and failed MOT. The dust covers cost £6.40. As Halfords wanted to replace half the car at a cost of £900, I did it myself at a leisurely pace in less than 2 hours. Then the £15 retest ! The retest booking was for 12.40 hrs; very precise and I thought that was a dedicated appointment. On the day, pressed for time, I enquired if I could be fitted in earlier. I was told that all retests are based on “drop off and leave it with us” but as only one tester was working then there were no guarantees. I may have formed the wrong impression but it seems to me that not only do Halfords come up with the most expensive repair solutions for MOT work they also have little interest in accommodating £15 MOT retests for those who wisely chose not to rely on their services for such repairs.”

Helpful Report

Posted 1 year ago

“AVOID at all costs. My appointment was at 0830. Due to London traffic I arrived 6mins late. I then waited a couple of minutes to be seen, at which point I said, "Hi sorry I'm a little late, I have an MOT booked for 0830". The manager said, "Not anymore you don't. You've missed your slot." I questioned this, highlighting the new set of roadworks on Gunnersbury lane, and I was only 9mins late (at this point). He said if I had been 5minutes late that would have been okay, but 10minutes late he has to reschedule. I mentioned that I had been waiting for a couple of minutes and that my MOT was expiring today. He didn't care. The next appointment would be a week later. I will NEVER use Halfords again and strongly advise others to avoid.”

Helpful Report

Posted 1 year ago

“I booked a mobile tyre replacement for a Sunday 4-8pm fitting. I made a screen shot of the booking, received a confirmation email and checked my credit card was charged £186. They never came. I called but they had no record of the booking. Their brilliant suggestion was to make another booking and pay another £186 and they will look into a refund for the first booking. I will not be using this awful service again.”

Helpful Report

Posted 1 year ago

“You just going to get to the county court straight this monday with the videos of my car under the hood and bonnet as you know what you truly did to my car and what i paid for. You will never get a licence to work anywhere else as car repairs services i will make sure about that. Illegal stuff going on here and all the staff is involved in ---> halfords autocenter cheltenham Swindon Rd, Kingsditch Trading Estate, Cheltenham GL51 9NB DO NOT DRIVE YOUR CAR HERE EVER except you have cameras on it to destroy them later.”

Helpful Report

Posted 1 year ago

“Halifax autocentre - very good service, friendly staff, top notch coffee, well impressed.”

Helpful Report

Posted 1 year ago

“DO NOT use this company i left my car with halford to be repaired after they damaged the vehicle. I have been trying to contact them for month to get this sorted and I have now just received a letter to say my car has been impounded as they have left it down a random road. I left my vehicle in their possession. This is an absolute joke. Halford are possible the worse company ever!!. STAY AWAY”

Helpful Report

Posted 1 year ago

“Pay cheap, pay twice. My MOT expires tomorrow. I booked a test at Halfords three months ago. Turned up today for the test and it's at National Tyres (bought out by Halfords) and they don't have an MOT tester. Not just today but on any day. The guy at the desk is really apologetic and said Halfords keep taking MOT bookings for his garage and he can't do them. With a sick mother I need the car every day do I've had to pay again and also get a taxi back to my mother's because they can't promise to do the MOT until the end of the day. Halfords customer services put you in a queue and it's been over half an hour. Nothing.”

Helpful Report

Posted 1 year ago

“Brilliant service today at Bletchley autocentre, Bilton road. Thanks to Keith and team, it was very much appreciated. Two new tyres fitted, a re alignment done for me that I wasn’t aware of and a fix on my exhaust that a previous garage didn’t do correct 🙄 I Will highly recommend you guys and I’ll definitely be using you again in the future 😊”

Helpful Report

Posted 1 year ago

“Don't use Halfords Autocentre High Wycombe. My prebooked MOT was cancelled at short notice because they had no testing staff available for that day. Is it a coincidence there was an England football match on the day of my MOT?! I asked to speak to the manager to complain, when I asked him for his name he hesitated before he said Dave. I then asked for his surname he refused to give this because it's his private information. Despite my requesting many times for his surname so I could verify he was indeed the manager, he refused to impart it. Any trust I had for them was lost by Dave's refusal to confirm who he was. I also cancelled the service I had with them so the loss of business is also Dave's fault. I would let my car anywhere near them for fear of it being mistreated or claims that more work is needed to it to boost the cost. I would not recommended anyone uses this company for MOT or servicing their vehicles. Oh and one more thing - the regional manager Ryan has yet to call me regarding my complaint and I have yet to receive the full refund. Avoid them at all costs. There are many good, reliable and trustworthy companies to use. The big brand name of Halfords is not one of them”

Helpful Report

Posted 1 year ago

“My MOT booking was cancelled today, they said that it's system error which allowed me to book and they are fully booked. I went on to book other place from Halfords, turned out that discount code now won't work, so I would need to pay more than original booking they cancelled. Then, I thought, I better call the other garage to check if they ACTUALLY have the slots that system shows - and guess what? they don't ! they went as far as saying that booking system is a joke. It's needless to say they couldn't help me on the phone, neither on the chat - it was rather waste of time btw. I ended up booking with kwik fit, and awaiting refund (which I don't expect anytime soon after reading their policies)”

Helpful Report

Posted 1 year ago

“Left my car in at 0830 the receptionist said come back in an hour I came back but they hadn’t touched it I will never darken Halfords auto centre again 👿”

Helpful Report

Posted 1 year ago

“I had a great experience with Halfords when they changed my Tyres. Things went wrong but they went over and beyond my expectations to fix those things and have left a very satisfied customer. Luke, anybody can make a mistake but few know how to pull it back and fix it. Thanks for delivering a great outcomes for the order as below: Booking Reference Number: A120B041165 Halfords Autocentre Hemel Hempstead”

Helpful Report

Posted 1 year ago

“I called last night at the Scarborough branch just as it had closed. The lovely guy who I now know is called Bradley, not only opened the door to see if he could help me, he helped me find out which battery I needed for my key fob and then when I left the main store with the new battery, got out of his car and came over to fit it for me. This level of service was exemplary and much appreciated! In the days where most people would have just gone home and not bothered, Brad stopped and helped willingly. What a great guy, a credit to you Halfords.”

Helpful Report

Posted 1 year ago

“Whilst fitting a shock absorber the Halfords garage broke my windscreen. They are offering to replace it with a generic rather than branded windscreen. Almost two weeks later and I can't get to speak with anyone senior to authorise branded replacement, just keep getting stalled whilst the senior managers hiding behind the unfortunate call centre staff. Looks like we may be off to the County Court!”

Helpful Report

Posted 1 year ago

“Shocking service. Booked car in to have 2 x front tyres replaced and front wheel alignment done. Tyres were changed, but the ramp was too busy, and was asked to return another time to have my wheel alignment done. Phoned on three separate occasions, but was informed ramp was being used and to call again. I contacted Halfords who booked me into another branch, but on my arrival, the alignment machine was broken (had been for some time) that branch booked me into another branch, and guess what their machine was broken too. Still waiting on a reply from customer services, who l have contacted on two separate occasions or a refund for work charged, but not done”

Helpful Report

Posted 1 year ago

“First time using Halfords after buying car with Emac service plan .Booked my car in for a service over 2 weeks ago and got confirmation email that service date is today . Drove 12 miles this morning to get my car there for 8am (with wife following in her car to pick me up ) Receptionist put my details into the system and told me my date has been moved to tomorrow . I asked why I wasn’t informed and the guy just shrugged his shoulders and said they were too busy and have rescheduled all Emac services to tomorrow . Oh well me and the wife will just drive another 12 miles home then and do it all again tomorrow sorry to have inconvenienced you today Halfords when your so busy No apology no explanation totally unprofessional . Beware Emac customers you are second rate and may be pushed to the back of the queue with Halfords own customers taking priority . I have contacted Emac regarding this matter and they have offered no support whatsoever The whole thing is a customer service disaster I am washing my hands of Emac and Halfords .”

Helpful Report

Posted 1 year ago

“Keith at Bletchley Milton Keynes auto centre went above & beyond today & communicated every step of the way would highly recommend extremely helpful”

Helpful Report

Posted 1 year ago

“Regased told 2 sensors broken after diagnostic check will cost 276.took it to autocon repairs he did check and replaced the aircon cooling fan now works perfect and half the price.sensors were working.said as being regased they should not have charged for checks as already connected wasted 50 pounds. If you want a correct job done do not go to halfords redditch rubbish and don't know what they talking about just want extra money go elsewhere. Don't use halfords”

Helpful Report

Posted 1 year ago

“Booked a van on for an oil change the week previous to take it in on the day to get told "sorry we cannot do it today" Absolutely rubbish these people are in the trusham road, EXETER branch. Dont bother going there. Their rude and useless.”

Helpful Report

Posted 1 year ago

“I have had my cars serviced, MOT etc for 3 years at Crawley Autocentre. I have been impressed with the quality of their work, their prices and the helpfulness of their staff. I would recommend them to anyone needing reliable service and repairs for their car. I would in particular commend the manager, Phil, and his assistant, Josh, who have always been very helpful.”

Helpful Report

Posted 1 year ago

Halfords Autocentres is rated 1.9 based on 822 reviews