Halfords Autocentres Reviews

Name: Halfords Autocentres
Rating: 1.86

1.9 Rating 827 Reviews

21 %

of reviewers recommend Halfords Autocentres

Company Reviews

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Metrics

1.9

Based on 827 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

0800 037 0800

Location:

Halfords Autocentres Ltd. 7/9 Richmond Road, Olton Wharf Olton,
Solihull

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Halfords Autocentres 1 star review on 26th July 2024

Andrew

Halfords Autocentres 1 star review on 29th June 2024

Mrs Helen Dehkordy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The prices at Halfords autocentre are good. However, the service is very slow. I went to the Ilford branch and it took them almost two hours to change four tyres. There is a a lot of wasted time and staff standing around chatting and doing nothing. There is no sense of urgency to get the job as quickly as possible, especially when you have a customer waiting watching your every move. It would be good if senior management at head office looked into this across all branches. When it comes to tyres changes and puncher repair, Halfords should aim to service the customer as quickly as possible, especially as many independent tyre repair shops provide a much faster service. From my experience, even Kwik fit are quicker, I would have gone there if it was not for the better prices that Halfords had online.”

Helpful Report

Posted 6 years ago

“I order a bike on line too be delivered on the 1st of March when rang asking were it was i told they had tried to deliver but no one was in which is a complete lie am very disappointed 😞 with Halfords i expected better surely they should have left a card to say they had been but NO CARD LEFT I CANCELLED THE ORDER many thanks laura Davies”

Helpful Report

Posted 6 years ago

“Took my car for a repair and was told it would take up to 3 working days to complete I got the car back over a week later their communication was none existent we had to make all the contact although they kept on saying they would phone us which never happened once contacted head office to make a complaint and that was a waste of time my advice is to stay well away from Halfords Autocentre’s and use a reputable garage”

Helpful Report

Posted 6 years ago

“Customer service is very very bad at Halfords Auto centre, Grantham and the person who is talking to us very rude and asking us to leave the place. We tried to find out the reason and they treated me and my wife very badly. They did not check the Vehicle properly and charged money for something and when we have had the same issue again and now they are saying different cause. We have already spent £142 but Halfords asking us to change different which cost another £100. We did not expect from this behaviour from Halfords but please please dont go to them because they are expecting us to agree whatever they are saying and if you raise your question then they asked the customer to leave the place. How rude it is? I am really disappointed and worried.”

Helpful Report

Posted 6 years ago

“Do not let Castleford halfords touch your car there all dodgey even the manager luck n danny they send your car to other dodgey people and then they bodge the job and used heat under my car when they shudnt then driving the car it sets on fire so please dont trust these people because there not good honest machanics”

Helpful Report

Posted 6 years ago

“Shockingly unprofessional services. Rugby Warwickshire autocentres Unfortunately, the service I had at Halfords autocentres in Rugby Warwickshire, it was disaster. On in December 2018 I had full service and engine check of my car, I spent £224. The only people who was under the bonnet of my car I was Halfords autocentres in Rugby. Beside in January 2018 I had changed the timing belt with them. So since January 2018 only them who looked after my car. Yesterday I find out that under the bonnet of my car is ongoing rattle when engine is on, I would not noticed, but my friend points me out on it when I opened the bonnet he find out that the air filter which attached to the engine and another part were completely loose. They was not missing screws. Today I went back to garage and they told me that they will glued it to someone things to make it from rattle as they said the bolts were missing. It obvious not very professional services. First of all they did not putting back my skrew from the car or not skrewed them properly and they eventually get lost and star make this bad rattle and now in order to proper job, they glued the parts inside of the car and when I need to do further repairs I will need to change whole lot. But when job was done with air filter pipes, start to rattle the metal part which covers the engine and protected it from hot when you touch it. As I know I was not complaining on this part of my car when I come to the garage today, that metal part was not rattling at all. It's obvious, they broken some of the skrews and make it's looks like rattle was from this part, which it wasn't. I never had such unprofessional services done on the past with other garages. It's really discussing, he left me with broken part in my car, which is now constantly rattling and hit my engine from vibrating. The manger with very calm said to me that now you have rattle noise in this part. I don't think the full service I had in December was done very good, because today I have problems after that full service on my car and want to have refund or correct all problems .”

Helpful Report

Posted 6 years ago

“I went in to my local Halfords branch(in Watford) to purchase two front tyres for my car. I was told by the gentleman at the front desk that the tyres are out of stock. I then asked him to order them to be fitted the following day. The time was booked for 12:30 the following day. I then rang the branch the following day to check whether the tyres have arrived, only to be told that no order was put through. A new order was then put through for same day delivery. I find it odd that I wasn’t offered the same day delivery the first time around considering I was there around 11:30am. The least you would expect is an apology for the inconvenience caused, very bad customer service. This is my first time using Halfords auto and definitely the last!!!”

Helpful Report

Posted 6 years ago

“My car went in to pontypridd today it was booked in for 9 am we took the car in and was told that the car would be ready in about 2 hours so went shopping and left it until 12, when I got there was ready to pay and I said ok was anything wrong to be told that the car wasn't even done then. I was then told that the car would be going in soon to be done and it would take another 2 hours as you can imagine I was not very happy to be lied to about my car. I will never use Halfords ever again and have also told my family and friends about the appalling service I have received today”

Helpful Report

Posted 6 years ago

“Hi , I’ve been recently into one of the stores in Oxford Botley road to buy light bulb which I was charged 6.50£ and when I asked for traders discount as I work in the trade and I’ve showed my uniform as Proof that I was on duty at that moment , no discount was made and they said that I could have with traders card or employment contract , I’m not carrying my contract like that in my pocket plus the guys in that store are aware of us because we get every week vehicles that come from Halfords because their “techs” can’t fit lightbulbs in certain vehicles ... again outrage prices no care at all .... plus the bloke behind the counter was lecturing me why the light bulbs should be replaced in pairs ... my point of view rude as clearly they could see that I work in the trade ... shocking rates I got to say I hope you guys can do something about it in order to change that”

Helpful Report

Posted 6 years ago

“Mañana pretty much sums up the Halfords Auto Centre at Farnborough, Hampshire who had my car for all of Friday 4th January 2019 and the morning of Saturday 5th January 2019. Snotty customer service, criticising spark plugs as bought from their Halfords shop as being the wrong make and confirmed that they are correct according to the Haynes manual for my car, promptly replacing the spark plugs with the car’s manufacturers spark plugs at what is the correct gap for my car make and model. Halfords Auto Centre at Farnborough Hampshire managed to perform a diagnostic test on my car on Friday 4th January lunchtime, but were not able to actually tell me what the fault was or the result of the diagnostic test other than charging £49.99 for the task, on Saturday 5th January 2019 they allegedly intended to take the manifold off my car to look at something but did not actually do that preferring to put the car to one side until another time maybe another day. So having been charged for another lot of spark plugs and a diagnostic test, we’re still none the wiser as to what the fault is or what could be done. Safer to retrieve my car and take it elsewhere for a professional garage to look at the car with a view to repair the fault as Halfords Auto Centre Farnborough Hampshire are clueless.”

Helpful Report

Posted 6 years ago

“I am sad that I had to pick a star.mot failed due to oil leak, could not fix in time so went to another garage that could do the job. Rebooked for retest,n9 flexibility on time or day. Refused as they said oil residue had not been cleaned on engine. Asked for advice and they said they did not want to dirty garage, take somewhere to clean. Do not understand as the receipt for work was shown for failure on I'll leak.. The leak was not apparent as my drive way did not show residue of leaks”

Helpful Report

Posted 6 years ago

“Halfords autocentre ,Southampton road, Fareham,. In under AA parts and labour for new starter motor, quoted me nearly 2k ,to remove gearbox, replace clutch and flywheel as well,, Steer well clear, if you have AA parts cover, it might be worth finding a trusted garage and paying for it and then reclaiming,”

Helpful Report

Posted 6 years ago

“Ripped off, incompetent employee's”

Helpful Report

Posted 6 years ago

“ANONYMOUS ... This company needs investigating on their unethical UPSALE tactics took in for a basic service after having a mechanic double check everything before hand ... received the call with up sales in the region of £650.. Unethical wont be using Halfords ever again”

Helpful Report

Posted 6 years ago

“Took my fiat panda in for free mot...they failed quoting an eccesssive oil leak being a danger to other road users with dripping oil. They also said an indicator bulb was discoloured which was another failing point. Took the car the next day for another mot to a reputable garage which passed it and said the oil leak was only slight and never even mentioned the bulb”

Helpful Report

Posted 6 years ago

“Booked a MoT for 9:40am on the 04 Dec 2014 at the Cheltenham Swindon Road. The time is now 10:33am and the manager is just lying about a car been currently done. I am looking through the clear glass window and my car is being ignored outside. Why offer MoT when the garage can’t keep up with their timings. The manager is inept and totally clueless. Wish I didn’t bring my car in here. The garage phone has been ringing for over 5mins and all members just ignored it.”

Helpful Report

Posted 6 years ago

“I called into the Blackpool branch of Halfords autocentre because i had a pop up note on my dashboard which said the battery was not charging. The operative checked my car straight away which was great. He told me the battery was fine but the alternator was shot and needed replacing at a cost of over £300. I thought this was reasonable and booked the work for the following week. In the meantime i looked at the reviews and decided to get a second opinion from a reputable local garage. Now this is where it gets interesting !. The second garage said the alternator was absolutely fine but the battery was shot. I had a new battery fitted and guess what, all is fine and back to normal !. I will leave readers to make up their own minds.”

Helpful Report

Posted 6 years ago

“Do not use Halfords own Windscreen Wipers. They was worse than the ones I took off! I have given them a week and no better. Sent a video to Halfords who was not interested. Cannot find the receipt but went in store with the bank transfer but no good. I will buy these from the internet from now on, seems the £10 cheap ones are miles better than this. £29 wasted!”

Helpful Report

Posted 6 years ago

“AVOID!!! I booked a job for two tyres and brake pads on a Monday. Went for fitting at Meadow branch in Leeds on the Friday at 8.30am. Got a call at 8.58am to say ‘there’s a problem, your brake discs are at the minimum and need changing’. Had MOT one week before and they were not flagged as even ‘advisory’ work which was needed soon. I challenged this as I had 27,000 on the clock and expected around 50,000 before new discs needed. Told ‘depends how you drive’. I’m a very steady driver. Anyway, I approved the work, thinking it would cost more later and while the wheels were off it was a quick job. Got a call at 1pm saying they had a ‘supplier problem’, as they had delivered the wrong tyres, and asked if I would like them fitting or the ones I ordered. I said I wanted the ones I ordered. They said the driver would have to go back to York (about 40 minute drive) and the car would be ready about 4pm. I rang them at 3pm and they said the tyres hadn’t arrived yet. Then they rang at 4pm to say the car was ready. I insisted on having the removed pads and discs when collecting the car and measured the discs when I got home. New discs 25mm, minimum is 23mm, and my removed discs were 23.7mm. The MOT guidelines on Gov.uk state that unless heavily pitted or damaged, a car should not be failed at MOT simply for reaching the ‘minimum’ measurement. On my usage I had another 18 months before they needed changing and the replaced discs are in very good condition. I took the discs to my dealership and an engineer told me he wouldn’t have replaced them if presented to him by a customer. The discs cost and extra £212 plus vat, so £254 more than I needed to pay. I contacted Halfords by email and asked what criteria they use to determine replacement brake discs are required. I have still received no reply six days after writing, and they promise to respond after 5 days Maximum. In summary, they clearly rang me immediately they got the car to agree more work which was completely unnecessary and then proceeded to be completely incompetent and in no rush to get the job done. I got the ‘free brake pad’ promise, but it’s not worth anything because they will simply accept the car when the job is booked and then manufacture some more work being needed to bump up the bill. I considered going to trading standards with the discs and information but when I read the other horror stories on www.reviews.co.uk I decided not to waste my time. NEVER use Halfords Autocentres, they’re scammers and robbers.”

Helpful Report

Posted 6 years ago

“I put my car in for a service after it came up on my dashboard , they said I needed the most expensive for my car which I thought ok if it a full service , then I got a phone call saying I needed a lot more things doing on my car , I’d only had the car a few months so my partner gave them a ring about the new parts the car needed , they straight away said bring it back , before that an independent mot inspector looked over my car and what a surprise all the parts were fine and within regulations my partner also took it back so they could also check as they were concerned about their reputation again they said everything was in order .... this is a disgrace it would have cost us over 600 pounds for nothing , never trust Halfords york , their answer was it advisable information they give , this is a lie I was told in their words the car needed this work . Please think carefully before using this company”

Helpful Report

Posted 6 years ago

Halfords Autocentres is rated 1.9 based on 827 reviews