Halfords Autocentres Reviews

Name: Halfords Autocentres
Rating: 1.86

1.9 Rating 822 Reviews

21 %

of reviewers recommend Halfords Autocentres

Company Reviews

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Metrics

1.9

Based on 822 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 10%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

0800 037 0800

Location:

Halfords Autocentres Ltd. 7/9 Richmond Road, Olton Wharf Olton,
Solihull

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Halfords Autocentres 1 star review on 26th July 2024

Andrew

Halfords Autocentres 1 star review on 29th June 2024

Mrs Helen Dehkordy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Went for a free brakes check at Halfords crystal peaks , they said they found faults totalling £800 to repair.....also left a screw on passenger seat footwell, car was only serviced 2 months ago ☹️”

Helpful Report

Posted 3 years ago

“After not being very impressed by kwikfits last service on my car and van I refused to take it back to them this year and thought id try halfords Rochdale branch for once instead. I’ve just got my car back from a major service and MOT, before the car was picked up I was phoned and told all 4 wheels needed to be balanced for an extra charge of £30+ so I said yes go on then (my wife uses the car daily with the kids in so that why I always have a major service as I want the car as safe as possible). When i got home from worked and took a quick look at the wheels all the old weights were on and no new weights so I phoned them and the manager Paul answered and said it had been done so I said no it hasn’t as all the old weights would have been stripped and new weights on so I said you need to ask the guy who has supposedly done it, to which he came back and said no it’s not been done...... so I just asked for the refund of the wheel balancing. So today I learnt halfords autocentre Rochdale are just as bad as kwikfit and also can’t be trusted to carry out the work you pay for and makes me feel really uneasy my wife and kids are driving round in a car that I have no faith at all that they have carried out any of the other requirements to fulfil a major service eg: engine oil/brake fluid change and the filters changed. Shouldnt feel like this after a major service from a mainstream company it’s very disappointing.”

Helpful Report

Posted 3 years ago

“Firstly had 4 new tyres fitted at cost of £470 , one of the tyres then got a slice in side wall 4 weeks after fitting so contacted halfords mobile fitting to get like for like fitted be told these tyres are not available at this time , also had an MOT on work van cancelled 3 times , lucky i went elsewhere to get done , they have now lost all our family cars and business vehicles”

Helpful Report

Posted 3 years ago

“I booked my car for MOT and oil service. The car was left at the Warwick branch at 8:15. The time is now 17:00 and the car is not ready yet. They called me saying the MOT has failed due to some suspension arms. Fair enough. I asked them, why did you not have a look at the car first, before the actual test, since it was part of the service package I paid for ("Full Service and MOT"). It would have helped to not have a failed MOT test. I could have repaired it first and only after to have the test done. No proper answer. Anyway, they quoted me roughly £240 for the repair to be carried out. I refused their offer as I thought it's too much. Ringed a garage I used before and they quoted me £130 for the same work. As a conclusion, personally, I will never use their services again. They're not only greedy, but they're also, frankly, not very smart. A check before the actual test would have convinced me to go ahead with that repair as I wanted the MOT test passed and done with it.”

Helpful Report

Posted 3 years ago

“I had tyres fitted at Savile St. They got the pressure wrong and then said having tyres under inflated was neither here or there. When shown the plate on the car showing the required pressure- it was still the same response. Awful attitude to customers.”

Helpful Report

Posted 3 years ago

“Booked my car into Norwich (barker st.) Centre for a brake check and air con check as I probably needed new pads and also air con regas. I was told to get the car to them ten minutes before the 10am appointment. They also advised that the air con check was to be done by their retail store side of the business so I would have to take it to them at 10:45 (on the same site). So I left the car with them expecting a call. Over an hour later I returned to find the car hadn't moved. I did complain as I had by this time missed the other appointment in the retail store and the car had just sat on their car park. The man on reception who looked like he just walked in of the street said "well I shouldn't even be in today and we only have one mechanic in". Why advise customers to get the car to them 10 minutes before the appointment, if there is no appointment! I collected my car drive straight to a another garage and gave them my business. I will now never set food in. Halfords again.”

Helpful Report

Posted 3 years ago

“Had my tracking and alignment done 2 weeks ago traveling done the m25/m4 today heard a loud knocking sound . Called green flag out only to find out that when you put the front wheel back on you didn’t tighten the wheel nuts up properly. Was going to have more work done from you ( replace front spring major service) now you have lost a customer plus bad reviews on social media. Could have caused a major accident or worst. Very shocking work !”

Halfords Autocentres 1 star review on 30th May 2021

Helpful Report

Posted 3 years ago

“I booked my car in for new tyres for Friday 28th May at Sutton Halfords Autocentre. I had previously checked with Halfords helpline that the tyres I purchased would fit my vehicle (I have a transcript of the conversation). No mention was made that these tyres would be illegal if fitted to my car. When I arrived at the garage I was told that the tyres are commercial and would be illegal if fitted to my car. The person at the garage said he would attempt to book my tyres and fitting at Croydon Halfords. I've just received a phone call from Halfords to say that they cannot fit my tyres until Tuesday at the earliest. This has really badly let me down. We were hoping to travel to visit relatives this weekend but cannot do this now. I wish I spent time making arrangements at a reliable tyres centre. Instead my time has been wasted at Halfords. I'm really appalled.”

Helpful Report

Posted 3 years ago

“Con artists claimed a car needed a new tyre when there was not even a puncture, Stafford branch you have been rumbled, Trading Standards visit on the way.”

Helpful Report

Posted 3 years ago

“Had given in my Work van Vw transport in for a Mot at the Luton branch today, Dealt with Dominic on the phone and in person must say the best customer service I have had in a long time ,well spoken well mannered and well informed with everything 5 stars ⭐️ thanks Dominic give this man a pay rise he deserves it”

Helpful Report

Posted 3 years ago

“Avoid Halfords Chester like the plague! Took them 10 days to fix my car (and it still isn't right). Fobbed me off every two days when I rang to see what was happening with the repair. Ended up having to go in to see what the delay was and they hadn't even bothered to order the part! Diabolical service and dishonest too (they had previously charged me for unnecessary work because, I believe, they guessed what the problem was instead of looking at it). Dreadful.”

Helpful Report

Posted 3 years ago

“Halfords Autocentres unique Price Promise.They state that If you prove that can find a cheaper price for the same products and services either on-line or in store in your local area, they promise they will match the price. Don't waste your time its not true they don't price match.”

Helpful Report

Posted 3 years ago

“Travelling through Lymington my tyre pressure warning light came on. I tend to panic at dashboard lights! Google showed me there was a Halfords fairly near so I drove there and a very nice gentleman immediately checked and reset all the tyre pressures for me. A little thing I know but it meant I could continue my journey stress free.”

Helpful Report

Posted 3 years ago

“I called into the centre in Montrose to get advice about a battery I had bought online from Euro Car Parts but which i couldn't get to fit in my car. It turned out to be the wrong battery. The Halfords manager ordered the correct replacement and fitted it himself first thing the following day....and it was the same price as the "discounted" one from Euro which I returned and got my money back. The service at the Montrose centre was first class - professional, knowledgeable and friendly. I would highly recommend them.”

Helpful Report

Posted 3 years ago

“Halford is a con artist, I took my car there to first originally replace a puntured tyre, as soon as I left 1/2 mile, my dashboard indicated a drop in tyre pressure, being in a rush to collect kids from school, I decided to go to the petrol station to fill the pressure after I picked my kids, giving Halford benefit of the doubt that maybe the tyre was faulty. Days later, the dashboard lit up indicating low pressure again, took it back to Halford and they said there's a screw in the middle of the new tyre and I had to pay £25 to repair. So I paid up. Then I drove 1/2 mile out the garage, my dashboard indicated low pressure again. Took it back, they said there was another screw and this time I must pay to replace it and then I noticed screws on there floor garage. They have not taken care whilst changing or repairing my tyre when it was their fault they put screws in my car tyre. They are so wrong, it's unbelievable. Seeing me as a vulnerable young women. They said they will not refund.”

Halfords Autocentres 1 star review on 25th April 2021

Helpful Report

Posted 3 years ago

“Havant auto centre went above and beyond for me. Had an issue with my car whilst visiting from Norfolk. Jason went above and beyond for me, kept my car for 2 1/2 hrs to address what I thought was a possible problem with a leaking coolant pipe, there ended up being no present leak, but a historic residue from a previous one. He very kindly refilled my coolant and after diagnosing no problem did not even charge me for the time or coolant. Spot on service and advice given. Would 100% recommend this auto centre that was recommended by my local family who use frequently for their own car! Thank you so much, I made the journey home safely and took his advice on my return to Norfolk, a very happy customer 😊”

Helpful Report

Posted 3 years ago

“I had to leave my Skoda Yeti overnight with its two defunct tyres in Blairgowrie, Perthshire. I spoke to Darren, Centre Manager, at 8am to let him know. He could not have been more helpful with an excellent phone manner. He phoned me at 11:30 same day to say my car was ready for collection. I heartily recommend Halfords Blairgowrie. Thanks for helping me.”

Helpful Report

Posted 3 years ago

“Excellent service, felt like I was the only customer, given 4 Price's for tyre's, Darren on the desk explained pro's and con's of each tyre and price. Very happy, would recommend 5*.”

Helpful Report

Posted 3 years ago

“Front brake caliper supplied and fitted on my Ford Focus charged 285 pounds , autocentre Ayr , will not be back.”

Helpful Report

Posted 3 years ago

“Very friendly,helpful & effecient callum”

Helpful Report

Posted 3 years ago

Halfords Autocentres is rated 1.9 based on 822 reviews