Name: Halfords Autocentres
Rating: 1.86

“STAY AWAY FROM HALFORDS TELFORD !!! Terribly illiterate and uneducated people work in this service. 3-4 months ago I bought tires from them + tire adjustment because my old tires were worn incorrectly. These days I happen to see that my brand new tires are worn out in the same way as the old ones. After consulting with them and reviewing, according to them, this was completely normal. I think these people need training or glasses, but I would never rely on their services again. It is normal for a tire to wear evenly, not just on one side ... how can such incompetent people work in this service. And their receiver named DAN is a terribly rude person, when you leave him keys he doesn't take them personally, because KOVID measures, but when you go to get your car he gives them to you personally ... then obviously KOVID measures don't apply. I upload photos of my old tires and new worn ones in the same way. According to the service, this is normal for tires at 3-4 months and 5000 miles .... I have no words”

Halfords Autocentres 1 star review on 24th August 2020

Helpful Report

Posted 4 years ago

“I have used Halfords in pontypridd for years, staff always friendly but they are a rip off company. They are over prices and totally ruined my last car. Replaced the clutch but it wasn't done right, took it back numerous times and kept telling me it was my driving. Clutch kept sticking. Eventually replaced it, same problem. Took it to another garage and they said the clutch wasn't right. Took it back again but kept getting fobbed off. Eventually after a year of going back and fore they said it was the gear box and it would cost a £1000 to fix. Left and will never return. My son took his there and was given a list of things that needed down. Took it to another garage and none of it needed done and passed MOT first time. He will never return now.”

Helpful Report

Posted 4 years ago

“Critical: Dishonesty, Manipulation, Poor Professionalism, No Quality STAY AWAY FROM HALFORDS. On 28.05.20, my vehicle was booked for a major service, they advised to change a timing belt. I have accepted the bill of £1392.90. Completed on 02.06.20. During the quarantine restrictions I hardly used the vehicle. Six weeks later my car stopped in the middle of the road, could not restart, car was tolled back to Halfords garage.During 4 days no response, I called to the garage, went by taxi as no updates, just silence. Every time they keep the same approach until today, we are busy and don’t have time, once they free they will check. However, daily on the web page it would show available time for the different services. On the 4th day, I called to Halfords HQ and ask to get involved. On the 5th day I received a call saying they have checked everything and cannot find a fault, with the conclusion they have acknowledged the vehicle cannot get started, but they cannot repair anything if they cannot find a fault. They said I should take my car to another garage. On 18.07.20 it was tolled to SAAB representative. On Monday 20th July I received clarification from a local SAAB specialist, The engine is damaged with the parts to be replaced, as a timing belt snapped, bill £2,500.00 inc VAT The damage was shown to me, it is clear and open to the surface, obviously Halfords was dishonest and manipulated with the false statement (they cannot find a fault). On the same day I have informed Halfords garage and a report was delivered by SAAB technician directly to the garage (without me asking, apparently he knows the team at Halfords garage. At this point we returned to square 1. I went again to the garage, Manager Sam confirmed they will arrange to toll my car back to their garage. Since everything happened and until today I haven’t received a replacement vehicle and communication is Extremely Poor. I completely lost my trust in any words from Halfords, I needed a car, I had to borrow £6600 to purchase another vehicle enable me to commute to work and carry on my daily plans. Which was additional complicated task to do, to find money for a purchase, find another vehicle for a reasonable amount etc. The negligence regarding the damage to my vehicle clearly related to a poor standard of the recent repair at Halfords Autocentre in Orpington. - I could not get to work since 13/07/20 - I have spent hours and days for calling to Halfords Autocentre (461) - Numerous calls, emails to Halfords HQ ( the same they will send me back to the garage). - I had to arrange two recoveries to Halfords and than from Halfords to SAAB representative - I could not drop off or collect my son from his father in Crawley, West Sussex. I would like to draw your attention, on the day when a car stopped in the middle of the road, and could not restart. I was on the way to drop off my son to Crawley, what consequences could be if such a failure would happen on a busy motorway? It could have been a major incident with other vehicles and people’s lives involved. Over two weeks ago I received a call from a manager Andy, saying the same, they are very busy, once they will get free, they will proceed with the repair. Since then another consistent silence… My Saab 9-3 TTid still remaining in Halfords Autocentre in Orpington. I believe I gave plentiful of time for the garage and Halfords HQ customer service to resolve the problem within a reasonable time scale, it has been over 5 weeks and we still have not moved forward to resolve it. In this stage my patience and understanding has gone, according to Consumers Act 2015, and all proved evidence it should have been resolved by now. My Advice - STAY AWAY FROM HALFORDS. If you find time, please look up for more details on the social media, Halfords garages having lots of problems, lack of qualified technicians, hanger to take work but cannot deliver what they promise. DISHONESTY, MANIPULATION and EXTREMELY POOR SERVICE. I hope my feedback will help you, and you to avoid the problems and financial loss with the massive complications caused by Halfords Autocentre. Images attached Mrs. Sparks”

Halfords Autocentres 1 star review on 21st August 2020

Helpful Report

Posted 4 years ago

“Critical: Dishonesty, Manipulation, Poor Professionalism, No Quality STAY AWAY FROM HALFORDS. On 28.05.20, my vehicle was booked for a major service, they advised to change a timing belt. I have accepted the bill of £1392.90. Completed on 02.06.20. During the quarantine restrictions I hardly used the vehicle. Six weeks later my car stopped in the middle of the road, could not restart, car was tolled back to Halfords garage.During 4 days no response, I called to the garage, went by taxi as no updates, just silence. Every time they keep the same approach until today, we are busy and don’t have time, once they free they will check. However, daily on the web page it would show available time for the different services. On the 4th day, I called to Halfords HQ and ask to get involved. On the 5th day I received a call saying they have checked everything and cannot find a fault, with the conclusion they have acknowledged the vehicle cannot get started, but they cannot repair anything if they cannot find a fault. They said I should take my car to another garage. On 18.07.20 it was tolled to SAAB representative. On Monday 20th July I received clarification from a local SAAB specialist, The engine is damaged with the parts to be replaced, as a timing belt snapped, bill £2,500.00 inc VAT The damage was shown to me, it is clear and open to the surface, obviously Halfords was dishonest and manipulated with the false statement (they cannot find a fault). On the same day I have informed Halfords garage and a report was delivered by SAAB technician directly to the garage (without me asking, apparently he knows the team at Halfords garage. At this point we returned to square 1. I went again to the garage, Manager Sam confirmed they will arrange to toll my car back to their garage. Since everything happened and until today I haven’t received a replacement vehicle and communication is Extremely Poor. I completely lost my trust in any words from Halfords, I needed a car, I had to borrow £6600 to purchase another vehicle enable me to commute to work and carry on my daily plans. Which was additional complicated task to do, to find money for a purchase, find another vehicle for a reasonable amount etc. The negligence regarding the damage to my vehicle clearly related to a poor standard of the recent repair at Halfords Autocentre in Orpington. - I could not get to work since 13/07/20 - I have spent hours and days for calling to Halfords Autocentre (461) - Numerous calls, emails to Halfords HQ ( the same they will send me back to the garage). - I had to arrange two recoveries to Halfords and than from Halfords to SAAB representative - I could not drop off or collect my son from his father in Crawley, West Sussex. I would like to draw your attention, on the day when a car stopped in the middle of the road, and could not restart. I was on the way to drop off my son to Crawley, what consequences could be if such a failure would happen on a busy motorway? It could have been a major incident with other vehicles and people’s lives involved. Over two weeks ago I received a call from a manager Andy, saying the same, they are very busy, once they will get free, they will proceed with the repair. Since then another consistent silence… My Saab 9-3 TTid still remaining in Halfords Autocentre in Orpington. I believe I gave plentiful of time for the garage and Halfords HQ customer service to resolve the problem within a reasonable time scale, it has been over 5 weeks and we still have not moved forward to resolve it. In this stage my patience and understanding has gone, according to Consumers Act 2015, and all proved evidence it should have been resolved by now. My Advice - STAY AWAY FROM HALFORDS. If you find time, please look up for more details on the social media, Halfords garages having lots of problems, lack of qualified technicians, hanger to take work but cannot deliver what they promise. DISHONESTY, MANIPULATION and EXTREMELY POOR SERVICE. I hope my feedback will help you, and you to avoid the problems and financial loss with the massive complications caused by Halfords Autocentre. See images attached. Mrs. Sparks”

Helpful Report

Posted 4 years ago

“I went to Halfords in Doncaster and the young lady called Maddie was so helpful sorting out my dashcam for me, I would like to give her full praise.”

Helpful Report

Posted 4 years ago

“My son took his car to Halfords in Folkestone,passed the MOT but six weeks later left front wheel became detached, causing a collision with another vehicle. If he was on a motorway or A road he may of been seriously injured or worse. Went to see the manager but he was ignorant and so unhelpful, If you value your safety stay away from Halfords mot centre in Folkestone”

Helpful Report

Posted 4 years ago

“I recently had my car serviced at Halfords Enfield took the car in at 8 o’clock and at 12.30 was still waiting when i asked why its taking so long he replied short staffed but whilst waiting there friends didn’t seem to have any problem I’ll never come here again”

Helpful Report

Posted 4 years ago

“I was really happy with the customer service received (10th August, 2020) for my recent MOT in Exeter Street Plymouth. The young lady ’Tulin’ I think her name was? Is a credit to your centre. Thank you very much Kind regards Mr C Brown London”

Helpful Report

Posted 4 years ago

“Overcharged me and started issues that didn’t even exist. Would never recommend”

Helpful Report

Posted 4 years ago

“Chris from the Yarmouth branch helped me with my tyres, he was kind & efficient.”

Helpful Report

Posted 4 years ago

“I booked for an MOT and was contacted less than 24 hours before to be told the centre I had booked at was closing down so they had to move my booking. I then got a call from the new centre 2 hours before my new booking (and less then 24 hours before my MOT was due to expire) to be told they couldn't do the test because they didn't have a tester on site. When I asked why I was allowed to book on that day if there wasn't going to be a tester there he said to take it up with head office if I had a complaint. Thankfully Kwikfit are able to fit me in at short notice, so I'll be going there from now on.”

Helpful Report

Posted 4 years ago

“I took my car for a free suspension check because I heard some noises when I was driving over bad roads. I'm an enthusiastic home mechanic wannabe, I have some limited tools and knowledge so I checked the suspension myself beforehand and couldn't find any problems, so I decided to have a professional take a look at it just to be sure. So I took the car to them, the check happened, and I get a call from them about the results. I know I've got bad tyres although they are still legal so they aren't priority. They said my rear engine mount is bad which could case noises and vibration, and I noticed it myself that the gearstick moves when accelarating. However here comes the scam part. On the phone the guy asked whether I hear noises when breaking. I said yes, some squeal when braking lightly. So he said my brake caliper brackets were bad, and I was quoted 220£ each to replace them on both sides. Now my car had new pads and rotors fitted a year ago. They just needed some copper grease to make them quiet which I have done today myself. No issues whatsoever with my brake caliper brackets, or any part with my front brakes. Now I didn't get scammed because I know some stuff. But someone who has no clue about cars would've gotten ripped off by almost 500£. I'm shocked to experience this, don't know if it's because I'm young, a foreigner, or this just happens to everybody regardless of age or nationality.”

Halfords Autocentres 2 star review on 8th August 2020

Helpful Report

Posted 4 years ago

“The first time we've used Halfords Autocentre, and having a terrible experience. We took our car in for a routine service before a long trip we need to make, and 10 minutes after picking up the car today, it broke down. My husband was left stranded with no hard shoulder on the A406. They also left the car with a dent in the bonnet. Just to clarify there was nothing wrong with the car before the service (no dent either!), and they were replacing disk breaks, brake pads and a timing belt only, which were not 100% necessary but advisable. Now there seems to be a major issue with the car, as well as an unexplained dent and after ringing them they spoke to us as if they had no time at all to sort it out, stating they were clocking off at 5:30. If we bring the car on a breakdown truck to the forecourt we can't leave the keys anywhere so have been told we need to travel back again tomorrow to give them the keys. We're supposed to be setting off on Saturday for an important trip and judging by the service so far we are doubtful they're going to help us get it working in time (took about a week and half to get the car back the first time). They are clearly taking far too much work on with many cars backed up, and the customer service and workmanship is clearly suffering. We've already paid for the 'service' which seems to have both dented and damaged our car so we can only hope that they will fix whatever problem it is, or we will have to take it to a reputable garage and pay again, to fix the problem they've caused (I think it's highly unlikely that this problem is unconnected to the service since we've never had a problem before and it broke down literally 10 minutes from the garage). After speaking to customer services for Halfords Autocentre I also do not hold out much hope of improving service judging by solutions offered by the customer service representative. Let's see if any of this gets sorted in a professional and reasonable manner given the circumstances, and if so I'll be happy to amend this review. At the moment I would strongly advise not to use Halfords Autocentre in any capacity.”

Helpful Report

Posted 4 years ago

“I booked my MOT with Acton.London branch 3 days ago online....it was for 8.30am .. at 8.15am...got a call from Javelin saying their machine is down. The reason for calling now was they were extremely busy .... really sorry... My MOT is due in 4 days time....I asked her to find a nearby branch for me.asap...she said she would call me back....no calls....I called another halford branch and found out from this other branch.... I was booked in for a test near by later on in the morning same day....but still no call from Javelin...how was I to know to go there for the MOT??? Disasterous experience..totally unacceptable. ..”

Helpful Report

Posted 4 years ago

“Shocking service Hour late”

Helpful Report

Posted 4 years ago

“We paid over £400 for a service at Halfords in Woking. We said that there was a creaking noise that the car made. They returned the car after service and supposedly test driving it. The noise was there immediately. We took it back to them and they quoted another £160 to fix the problem. They are an absolute joke - just out to make money, which the manager actually said to my face “we are here to make money.” Avoid avoid avoid. I wish I could give them 0 stars because I am sure even the £400 service was us being totally ripped off.”

Helpful Report

Posted 4 years ago

“AVOID! My wife took her car for an MOT to Halfords Hedge End Southampton and was told that the front brakes had failed and were dangerous and that we should replace all pads and discs. Quoted £600. Took it to another MOT Test Station to get the work done, they said that the car should never have failed the test. Whist they recommended changing front pads, they were still legal. Have taken this up with Halfords, but because we didn't keep the brake pads they are doing nothing about it and effectively saying they don't believe us or the other Garage. Great Customer Service Halford's way to go!”

Helpful Report

Posted 4 years ago

“I was misled into having my brakes fitted at Halfords with the promise of brakes for life - At the first attempt of using this service it has been made quite clear to me that it is not worth the paper it is written on complete scam and waste of money and time”

Helpful Report

Posted 4 years ago

“Have a Major Service and MOT done, got a phone call to say Brakes were excessively worn(their words), quoted me £450 for new discs and pads for the front of my Golf 1.4, I said it isn't a Golf R, that sounds expensive, the fella said it has a lifetime guarantee, I said don't do it, I phoned Kwik Fit for a quote, they quoted £236, I took it to Kwik Fit today, after 30 mins the Kwik Fit guy said, we'd love to do it for you and charge you, but the work doesn't need doing sir, you have more than 50% left on your fronts discs and pads, and 65% on the rears!!! Avoid Halfords Autocentre on Long Barn Lane in Reading!!”

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Halfords Autocentres Reviews