Halfords Autocentres Reviews

Name: Halfords Autocentres
Rating: 1.86

1.9 Rating 822 Reviews

21 %

of reviewers recommend Halfords Autocentres

Company Reviews

Questions

Metrics

1.9

Based on 822 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 10%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

0800 037 0800

Location:

Halfords Autocentres Ltd. 7/9 Richmond Road, Olton Wharf Olton,
Solihull

Write Your review

Tell us how Halfords Autocentres made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Halfords Autocentres 1 star review on 26th July 2024

Andrew

Halfords Autocentres 1 star review on 29th June 2024

Mrs Helen Dehkordy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a air con re gas last year on my new used car it lasted a couple of months and it stopped working again so I went back to have it checked again they re filled it and said everything was ok no leaks a couple of weeks later it’s not working again.”

Helpful Report

Posted 4 years ago

“Went to the Eastbourne Auto Centre on Lottbridge Drove,where they carried out a full safety check on my car. They were so helpful and friendly. But the most important thing was they were honest and advised me that the car was fine and there was nothing that needed doing to it straight away. Just an advisory on some tyres. They are always busy there and I think that's why people go as they feel they are not going to have to pay for unnecessary work on their car. Once again thank you for your honesty.”

Helpful Report

Posted 4 years ago

“I don't know why the shop was open in Chatham, Kent. Customers are treated like children and told off for picking up a wrong item and putting it back. If they do not want customers touching any stock, then only do online sales only, click and collect or have staff pick up the stock only and serve one customer at a time. It was an unpleasant experience and some staff obviously do not want to be there serving customers and should just stay at home.”

Helpful Report

Posted 4 years ago

“Had a car service with Halfords they Said they did the service but told me to get my said they did the service but told me to have my wiper checked they recommended me to a specialist . Instead I went to a family mechanic who replaced for wiper motor I asked him to check over the vehicle to make sure that they had done the service as when I went to pick up my car they were all outside the Helford centre having a barbecue and my car was in exactly the same place that I had left it with them . He checked the vehicle and showed me the oil filter and that it was completely black They had not done any service at all and have charge me Over £200”

Helpful Report

Posted 4 years ago

“Very good service from marty at the olton halfords .phoned up as my right indicator had gone asked to bring it down which I did and was fixed straight away .lovely and friendly garage :-)”

Helpful Report

Posted 4 years ago

“Halfords selling bikes online without stock !, I paid the full price but then was told no stock available ,still waiting on my refund !.The feeling I have is these people circulating cash by selling stock they dont have ,exactly like a scam company does!”

Helpful Report

Posted 4 years ago

“Rang Halfords this morning as needed a new battery. Very impressed told to take the car straight to them, lucky we had'nt switched the car off, took it straight in and 10 minutes later it was done. As this is in lockdown and they are busy very impressed.”

Helpful Report

Posted 4 years ago

“Very dishonest!! They damaged my locking wheel nuts and locking wheel nut key,and they said it wasnt their fault cause they were too tight. I contacted customer service and they said nothing wrong happened. Unbelievable,they didnt even apologize. I had to go to different garage to change the wheel nut for extra cost. Well done Halfords in Hertford!!!”

Helpful Report

Posted 4 years ago

“I booked a free repairs check took my car to Halfords in Ipswich, the person was rude tried charging me £50 for diagnostic because car had a slight misfire I told them it’s the spark plugs or coil pack, another bloke who works there butted in and said what do u know about diagnostics, so I played dumb and said on old cars this is more then likely the problem, and they both tried making me look stupid, they tried telling me that a 16 year old car wasn’t old, even tho I took my old car there which was a newer car and they told me the car was old, and wasn’t worth repairing, and in my new car which is a year older then my last car they said that spark plugs would last about 40000 miles so it wouldn’t be the spark plugs baring in mind they never even looked at car or knew the mileage done in the car , so I said I ain’t giving them£50 for them to tell me what I told them, then 2 of there workers where so rude because I wouldn’t let them rip me off, baring in mind it was a free repairs check I booked it in for, so I followed my gut and changed spark plugs and coil pack myself after diagnosed my car myself and now car run sweet as, they would have charged me nearly £300 by the end so I changed the plugs and coil for £53 so people take this advice and always get a second look at car before you get any work done because they will rip you off if you give them a chance to, £50 for diagnostic , you can buy the tool for £20 and look fault code up on internet, I’ll never use these guy ever again and my advice to everyone who plans on using them don’t I’d rather use any other garage then them, so my advice to Halfords you need to sort ur staff out with customer service and tell them to stop ripping people off”

Helpful Report

Posted 4 years ago

“Garage In Enfield very dishonest people simply looking to make money by taking money for work they have not carried out at a time when they should be supporting essential workers to stay on the road they are using the opportunity to rip people off. Will never use this garage again.”

Helpful Report

Posted 4 years ago

“Price is too high , won't go back, stick to local garage and get the parts cheaper from eurocarpart, Pay labour”

Helpful Report

Posted 4 years ago

“The customer service at Hartlepool Halfords branch is terrible... do not go there... do not get tyres fitted there!!”

Helpful Report

Posted 4 years ago

“I'm starting to doubt this garage now, after many years of use. Very recently bought a second hand car and have realised it has a small oil leak - nothing showing on dashboard and car drives perfectly (told a new oil sump was added upon purchase/service and that its more than likely the sealant that is causing the leak). Halfords quoted me £900 in repairs as they "think" another leak is coming from the back of the gearbox. Therefore they need to take out the gearbox and completely renew the clutch. Have spoken to the garage I bought the car from who have said it would cost no more than £300 IF they needed to do all those repairs. Halfords cost £60/hr for labour charges, which bumps up the price massively. I will try to use smaller local garages from now on as I just believe they charge a crazy amount along with trying to find any fault they can. Have been told they work on commission so obviously try and find more work if they have to, but the work is not always necessary. Also once had new windscreen wipers put on, under 12 month warrantee but I was never told this, and a year later at next MOT wipers failed and I had to pay for new ones again! I always felt they were a reputable company but have read some poor reviews about them. It's a wonder any car comes out of an MOT actually passing! Always have an extensive bill whenever I use them”

Helpful Report

Posted 4 years ago

“Amazing customer service”

Helpful Report

Posted 4 years ago

“My personal experience with halfords (south Tottenham branch) has been excruciating to say the least. I purchased a bicycle for over £500 and it fell apart in traffic 10 minutes after leaving the store. I returned the default cycle only to be accused by a member of staff (Garry) of trying to get one over on halfords. Moving forward the cycle i had purchased had liquid brakes and I found myself going back to halfords on average 3 times a week with problems pertaining to said breaks this continued for the better part of the year( I kid you not) many of the staff were dismissive to say the least store manager Andy wasn't very helpful even though he tried... half heartedly I believe he felt sorry for me at this point .the assistant manager Chad was extremely rude and obnoxious I had witnessed this while standing in line waiting to be served and low and behold Chad's attitude was no different when it came to myself. I continued to go back to halfords to find a solution to the breaks that had been malfunctioning from the very first day and to date the breaks are not in working condition .I had made contact with head office on numerous occasions and that also had little to no effect. On my last visit I let the assistant manager Chad know exactly how I felt with no filters and that ignorant man let slip that my line of bike had been recalled over faulty breaks but insisted that mine was the exception while grinning awkwardly at that point I walked away either that or go ballistic. Like a glutton for punishment i had returned and a man with a very bad attitude named Daniel attempted to assist this resulted in a full blow argument on the shop floor after I asked for a break down of what exactly I was paying for. At this point I was a regular at halfords and was paying to rectify a reoccurring problem and frankly had enough. The store manager intervened and I was asked to bring in my receipts for outgoings and I was more than happy to . At least this would give him a chance to see the injustice that had taken place. On producing receipts it was pointed out that a handful was blank? I was speechless but knew exactly who had last served me(Daniel! ) I requested that he came to the desk as I demanded an explanation at this point Andy had made me aware that Daniel had been suspended pending an investigation, and like that my money dissolved I have never been back but strongly advised that any persons thinking about purchasing a bicycle or seeking repairs look else where save yourself the drama if your looking for a friendly service with a smile this is not the place.”

Helpful Report

Posted 4 years ago

“Hi, I want to share my opinion on the staff at Halford Bolton as of today, I had an hour to spend my Van for MOT at 12.40, I was there at 12.30, but due to a viral virus it was written on the site that the store was down and not even working I saw nothing, went outside the door of downtown Mott and waited half an hour for the attendees to look at me smartly and laugh. Then one of the employees came to me and told me that I was already late to get to my garage because I had to be there at 12 and 40 and was there to go to the reception, given that a virus was announced today that did not more people should be approached 2 meters away. I was standing in front of the garages, which saw me very well and could come to me and make fun of me and finally kicked me out of the workshop. He was not interested and shut up, so at this point it is very, very bad and he talks very bad in semi -ford and just thinking of taking people's money and then chasing them like a wild dog. I'm very disappointed with their attitude and the attitude they told me and I have no words at all, they took my money, they didn't even want to talk to me on the phone about my situation and they didn't even give me explanations, they just kicked me out of the service and hang up. That's unacceptable. I'm very disappointed with their attitude and the attitude they told me and I have no words at all, they took my money, they didn't even want to talk to me about the situation I created, and they didn't even they give me explanations, they just kicked me out of the service and for they made the handset This is unacceptable. I'm very disappointed with their attitude and the attitude they told me and I have no words at all, they took my money, they didn't even want to talk to me about the situation I created and they didn't even do it they explain, they just kicked me out of the service and hung up. This is unacceptable.”

Helpful Report

Posted 4 years ago

“Car went in for brake fluid change came out with noise from engine. I'm very sorry to hear about your recent experience involving our Luton Autocentre. It is with regret we read that this visit has caused some disappointment to yourself. I have spoken with the Senior Manager for the area regarding your claim, we have both agreed that a brake fluid change being conducted would not cause an issue with the timing belt. The belt is concealed within the engine unit and would not need to be touched during a brake fluid change. At this point in time, we would not accept liability for any issues present with the timing belt, however, we would be more than happy to obtain quotes for you should you wish to get this repaired through ourselves. Please let me know if this is something you wish to do and I can arrange for the quotes to be sent to you. Avoid and take your car to an independent.”

Helpful Report

Posted 4 years ago

“Swansea New Cut Road MOT Major Service 19/03/20. Excellent service and nothing too much trouble for the centre manager. Will call again.”

Helpful Report

Posted 4 years ago

“I broke down at 5/20pm on 20/3/20 telephones AA Breakdown they told me my Alternator had failed needed a new Alternator i telephoned Richard (manager) at HALFORDS AUTOCENTRE AT PORTRACK LANE STOCKTON OPPOSITE B&Q AND TOLD HIM I HAVE JUST BROKEN DOWN AND THE AA BREAKDOWN SAID THEY WOULD BRING MY CAR TO HIS GARAGE AND RICHARD SAID HE WOULD WAIT TILL I GOT THERE BECAUSE THEY SHUT AT 6PM BUT DONT WORRY HE WOULD WAIT TILL I GOT MY CAR INTO HIS GARAGE HE SAID LEAVE IT WITH HIM HE SAID IT WOULD BE FIXED ASAP OVER THE WEEKEND OR AT THE LATEST 4 DAYS BECAUSE HE HAD TO ORDER PARTS AND WITH IT BEEN OVER THE WEEKEND I THOUGHT IT WOULD TAKE LONGER BUT RICHARD AND HIS TEAM DOWN AT HALFORDS AUTOCENTRE AT PORTRACK STOCKTON ORDERED THE PART AND HAD MY CAR FIXED WITH NEW ALTERNATOR THE VERY NEXT DAY, THANK YOU RICHARD AND ALL YOUR MECHANICS AND STAFF ONCE AGAIN WHAT A FANTASTIC JOB YOU DONE ON MY VEHICLE AT VERY SHORT NOTICE I HAVE USED THIS GARAGE ON ALL OF MY VEHICLES IN THE PAST AND THEY HAVE ALWAYS DONE A GREAT JOB AND VERY GOOD PRICE SO ANYONE READING THIS REVIEW I HIGHLY RECOMMEND RICHARD (A REAL GENTLEMAN) AND HIS TEAM, I WILL ALWAYS USE THIS GARAGE FOR ANY FUTURE REPAIRS AND MOT AND SERVICES ECT GREAT JOB DONE THANX AGAIN GUYS TAKE CARE TILL NEXT TIME FROM PDM ROOFING LTD (Patrick) Director from INGLEBY BARWICK.”

Helpful Report

Posted 4 years ago

“Booked a brake check, returned 90 minutes later, car never moved and not checked, drove away never to use again.”

Helpful Report

Posted 4 years ago

Halfords Autocentres is rated 1.9 based on 822 reviews